JustAnswer
Reviews and Complaints

I canceled my membership in the first of July. They billed me for July, August, September & October at 35$/month. I caught the pending charges for October and canceled again and they still billed me for October. I called customer service and they just said it's our policy to not refund any customer ever and hung up on me. Even though they should have me as paid through November 3.

This "service" is 100% a scam and they are just trying to cyphon money off their customers after they've canceled as a part of their business model without consequence.

Today is Monday the 2nd of October 2023
When I 1st asked a question I was told I would pay 50 peso.
it was not until the following day I noticed 2600 peso gone from my bank.
I thought they did not help me in any way, but OK but did spend time with me, so I did not do anything about it.
The following month 2600 peso was taken from my bank so I started doing some research. And it seems I paid for a monthly Membership, I did not know about that, and did not aggree to any membership.
And discover their business standards are very poor and NOT to be used ever again

Their advertisement is misleading. They will only show the $2 payment for you to proceed. I never saw a $66 subscription from there when Im in need of the answer. They will take advantage of people who are in need of the answer asap without showing the subscription thing -which I NEVER SIGNED UP! They are scammers. They wont even give a refund even you have not use the service.

I canceled this via Phone in December of 2022 and was continued to be charged until today. I CANCELED THIS AGAIN TODAY. $60 a month since December 2022 10 mos. $600 Grand Theft. I am APPAULED. I was in LAW SCHOOL, and I KNOW I canceled this in December. So again, the call was terminated without a confirmation number or anything. My number is [protected] if someone would like to discuss.

I was dealing with someone scamming my credit card. Just answer popped up, answered one brief question and that was it. Yes, I was probably warned that I would be charged unless I cancelled within a few days. My husband and I are 80 years old, he is dealing with serious health problems and in addition I have had to deal with credit cards being stolen. I don’t really remember what I was advised in this very very brief encounter. In any event I am now being charged $46 per month for what…. A year? $552 for a year for doing absolutely nothing!

I am very angry about this.

I canceled my membership and recieved a email that no more funds will be deducted from my bank. Well they did deduct it and a guy call Jeff is so useless, you take up your complaint with him and he justputsjam around your mouth with his [censored]. I am going to seek lagal action against them for fraud, theft and false pretenses of obtaining personal information.

Today, September 22, 2023, I went on justanswer to get help with a legal question. The website immediately pops up into a chat. The rep asks me what's going on and said she will connect me for a $5 completely refundable fee. I clicked the continue button and put in my card info. I was charged the 5 dollars and started talking to the lawyer. A few minutes later I got a notification for a $46 charge. Immediately I went to the customer care chat and was like what is this, it said it was only 5 bucks why am I being charged this. The rep continued to tell me that I was informed of this membership fee and agreed to it, which never happened. I repetitively told her this did not happen and I was not informed, and she continued to tell me it was and I agreed to it and the fee was not refundable. I disconnected to get screenshots of the initial conversation to prove it to her and when I tried to get back on the customer care chat it said bad request, so basically they blocked me from being able to use it, as well as the contact us, and manage membership. I then got the customer service number and called them and was told the same thing by both of the reps, asked to talk to a supervisor and they refused, saying it wasn't a matter for the supervisor, completely talked over me and ignored me, and was hung up on. I went on the website and their refund policy on the website completely differs from what the the terms say. They're scamming people. That was my money for my electric bill, and now I don't know what to do. I need my money back.

Hi I just asked to speak to an engineer then I wanted to pay the R15 that it said but it also deducted R365. I also can enter my phone number as south africa not listed in the ext number. Please refund me I have had no answer and would like to cancel immediately.

I paid on 22 September 2023 a robot keeps talking but no engineer has had any contact with me. They also make it clean they will charge R15 to join not two fees with no answer.

I found just answers while away for a dream meaning. I asked my question, a rep for them said they can answer my question for a $5 refundable charge. I said ok and entered my card information. As soon as I did my phone alerted me to the $5 charge and an additional $30 charge. I immediately told the rep that I did not agree with a $30 charge. Only then was I informed that just answers is a members only site and the $30 charge is for a membership fee. I immediately disputed the membership and membership fee only to be told that I had agreed to the payment and couldn't be refunded. I feel their rep intentionally led me to believe I would only be charged a $5 refundable fee. At no time before receiving the charges was I told of a membership or a membership fee. I emailed them several times and chatted with customer support. Both repeatedly sent me the same premade message stating they looked at my account and that I agreed to the membership fee. No one actually looked back at the conversation I had with their rep where I was told I'd be charged a refundable $5 fee and nothing was said about a membership. Nor did they say anything about the fact that I immediately disputed the charges. I feel I was intentionally mislead.

On September 20, 2023 I got online to get an answer to a legal matter. Very clearly, I was told it would cost $5.00 to proceed. I agreed. I started a chat with Pearl Wilson and they connected me with an "attorney" Dustin. We then exchanged a few text messages, most of them seemingly done through a bot. The following day (today) I checked my account, and I was charged $46. I was told by customer service that the fee is non-refundable as it was supposedly for a membership, which i NEVER agreed to. I was never told this was a membership and I was definitely not told it would be more than the initial $5.00 charge. This was a bait and switch scam.

I thought I was only paying $5 to chat with a veterinarian about my dog. But it turns out they took $38 instead of $5.

Contact us page conveniently not working suddenly. Canceled my membership immediately after my 5 minute chat but would like that $33 back immediately.

The AI bot who connected me to the veterinarian said "Please continue here to pay $5 and connect you with a specialist."

NOWHERE DID IT SAY $33 I ADDITION TO THE $5

Misleading, fraudulent. Company refusing refund even though membership was canceled immediately.

Order ID [protected]-560

They led us to believe we would pay $2 for a question and later charged $66 for a subscription we didn't need and canceled immediately. Yet, they would not return the money even though we asked for a refund on their website.

The emailed us back the the service is in fact not refundable. We later found out about the practice and the thousands of bad reviews online and the class action law suit that they lost in 2022 paying millions back to the poor users.

On August 27, 2023 I got online to get an answer to a legal matter. Very clearly, I was told it would cost $5.00 to proceed. I agreed. I just received my Mastercard bill and discovered I was charged $60. I got back online (where conveniently there is no link to customer service). I started a chat with Pearl Wilson. This idiot completely ignored me and tried to hook me up with a computer technician (LOL). I did call customer service. I got an east Indian sounding man who called himself Angel. He wasted no time telling me the fee is not refundable. It was supposedly for a membership. I was never told this was a membership and I was definitely not told it would be $60. What happened to the $5.00? This is the old bait and switch. I will inform as many people as possible this company generates income on fraudulent transactions.

I don't understand why (or how) I have to PAY for a question! I am a disabled senior (just coming to the realization that I am a senior) AND, Have recently survived stage 4 cancer. I have a question. Why do I need to have "disposable money" to get an answer?

Why don't company's like yours, have alternatives for people like me?

Thanks for listening,

Erica Sercus [protected]

They advertised a $2 solution and then bill $50+ monthly until you cancel. Unfortunately this isn’t a new type of scam, but speaks to the lack of genuine quality of this business. Not one communication was sent to me during the six months they quietly billed my credit card until I noticed and called them to cancel. Quality business doesn’t have to trick people. I used the service one time and they were not able to solve the problem, it was a tough one in fairness. I called when I noticed the credit card charge and they simply respond “they are a membership service”. It is low level fraud.

9/16/23. I did not receive any legitimate answers or help from the expert I was connected with. He literally asked 2 basic questions and then said let me know if there’s anything else. I also was lead to believe it would be $5 not $30. I called and I spoke with a woman, who was incredibly rude, raised her voice, and had zero knowledge or information. She repeated the same single sentence over and over. I don’t know if it was her first day or hadn’t finished training. Any other legitimate company issues refunds because they have enough capital to cover losing $30 from one person. Just be a real business and practice basic customer service. And have your employees better equipped to answer phone calls.

I cancelled my service on December 22, 2022. Just Answer has been charging my card since that date. I have filed a dispute through my credit card for May, June, July, Aug, September. Please refund me January, February, March, and April.

I have photographic proof from your site that I cancelled my subscription.

This seems to be a habit with your company. If this is not fixed, I will escalate via a lawyer.

I searched online to check what action can be taken to file a complaint. I click on an article and was routed to the chat line of justanswer. While providing information to the agent i spoke with her name is pearl and she provided me a link to pay a 50₱ charge however after i place my card information i receive a notification that a total pf 2637 was deducted instead. I contacted them back asking for a refund spoke to her supervisor named Jonathan who doesn’t even comprehend what i am trying to say. So i sent screenshot their supports email address that shows the membership fee was not discussed and i reached out again today chatted with helen and she sent me the same link to make a payment. Which means they refuse to provide the refund.

My bank account has a pending charge of $55.00 for a service entitled JUSTANSWER. I have never used, or even so much as heard, of your service before.

The exact statement on my bank account reads: “JUSTANSWER [protected] CAUS. Release date 9/13/23 -55.00”

Please help me address this issue. My name is Rachel Snow and I bank with Eastman Credit Union.

I look forward to hearing from you regarding this issue.

I was initially informed that I would be charged a nominal fee of 2 CAD for a chat with an expert regarding an issue with my car. To my surprise, upon reviewing my statement, I discovered that I had been billed over 50 dollars instead.

Subsequently, I contacted customer service to address this discrepancy and request a refund. Unfortunately, despite my efforts, the customer service representative declined my request for a refund.