Menu
For Business Write a review File a complaint
CB Airlines and Air Travel JustFly Company trying to charge extra for fees
JustFly

JustFly review: Company trying to charge extra for fees

D
Author of the review
3:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a flight for family of 6 on an international flight with connection. DFW to LAX to ICN (Seoul) and return flight ICN to SEA to DFW. Two weeks after we purchase and get confirmation of the flight, Alaska Airlines doesn't have the connecting flight SEA to DFW available that I originally purchased so we were rescheduled to an earlier flight with 9 minutes to catch the connecting flight. Because this is an international flight we have to claim our bags, go through customs and get on the connecting flight in 9 minutes which is not impossible. Asiana airlines said it wasn't the customers fault that Alaska airlines is not operating the original purchased flight so it should be changed to another available flight without penalty or fees. Justfly.com the online site where the ticket was purchased is trying to collect fee for the change. He originally said $300 for fare difference and fees, then $185 and now wants $75 per ticket for the change. This company is a thief... trying to collect "fees" for something that's not our fault.

Desired outcome: The return flight should be changed to later time to accommodate the connection without any penalty or fees that Justfly.com is trying to charge because it wasn't our fault that the original connecting flight is no longer in service.

Confidential Information Hidden: This section contains confidential information visible to verified JustFly representatives only. If you are affiliated with JustFly, please claim your business to access these details.

0 comments
Add a comment
  1. JustFly Contacts

  2. JustFly phone numbers
    +1 (800) 717-7616
    +1 (800) 717-7616
    Click up if you have successfully reached JustFly by calling +1 (800) 717-7616 phone number 2 2 users reported that they have successfully reached JustFly by calling +1 (800) 717-7616 phone number Click down if you have unsuccessfully reached JustFly by calling +1 (800) 717-7616 phone number 0 0 users reported that they have UNsuccessfully reached JustFly by calling +1 (800) 717-7616 phone number
    +1 (800) 717-5015
    +1 (800) 717-5015
    Click up if you have successfully reached JustFly by calling +1 (800) 717-5015 phone number 1 1 users reported that they have successfully reached JustFly by calling +1 (800) 717-5015 phone number Click down if you have unsuccessfully reached JustFly by calling +1 (800) 717-5015 phone number 0 0 users reported that they have UNsuccessfully reached JustFly by calling +1 (800) 717-5015 phone number
    100%
    Confidence score
    Toll free
    +1 (681) 224-4400
    +1 (681) 224-4400
    Click up if you have successfully reached JustFly by calling +1 (681) 224-4400 phone number 0 0 users reported that they have successfully reached JustFly by calling +1 (681) 224-4400 phone number Click down if you have unsuccessfully reached JustFly by calling +1 (681) 224-4400 phone number 0 0 users reported that they have UNsuccessfully reached JustFly by calling +1 (681) 224-4400 phone number
    Local
    More phone numbers
  3. JustFly emails
  4. JustFly address
    250 Water St., Suite 303, Summerside, Prince Edward Island, C1N1B6, Canada
  5. JustFly social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all JustFly contacts