JustFly
Reviews and Complaints

Hi

I sent an email to Justfly and been ignored. To date no reply from the company

Forwarded Message -----
From: "smith pulido"
To: "verification@justfly.com"
Sent: Sat, Aug 10, 2019 at 9:54 PM
Subject: Complaint [protected]
To the customer service Manager

I called just fly today and spoken to Jinky ( customer svc) and Supervisor Tresh.

I told them that on Aug 8, on my way back to the US my itinerary showed
that my flight has 1 stop From Cebu-Nagoya-Atlanta ( see below)

Unfortunately, when I reached Nagoya there was NO flight direct to ATL
So I was put into Delta flight 94 to Detroit instead. Then I was told from Detroit I will have to look for the plane that will take me to ATL afterwards.
Bottom line is, the flight I booked via justfly was misleading as it has advertised only 1 stop Cebu-Nagoya-Atl
where in-fact there were 2 stops Cebu-Nagoya-Detroit-Atl

Looking at the itinerary below ( I received from justfly) There is no stop over in Detroit, should I have
Known it I will not book this flight as it cost me more to travel 1 stop. But for convenience
I paid extra believing that I booked a 1 stop flight ticket.

This is definitely not a best practice for booking companies such as justfly
This is misleading passengers buying the wrong ticket.
End up I have to go so much anxiety in Nagoya and Detroit looking for my next flight connection.

I had to go through the process and disembark the plane in Detroit get my checked in bags and rechecked
them again. This whole journey just caused me so much time, money and anxiety and my health! which
I could have avoided only if jusfly has been fair and honest from the beginning!

During the call I made today, I told the supervisor (Tresh) over the phone that I demand a compensation
for the extra money I have paid for this ticket, the anxiety, lost time and trouble I went through.
Unfortunately, I was rejected and was told that I booked a ticket with 2 stops. Tresh told me that in your system
It clearly stated that I have a connecting flight to detroit. What in the world? It will be now my word against yours but I believe
This email trail below speaks the truth, it never say I have a flight connection in Detroit.
The email I received below only showed 1 stop during Aug 8 flight which is Cebu-Nagoya-Atl.

I felt cheated by justfly, whatever it is that happened here, I am clearly the victim!

I am giving just fly a chance to live with your promise of good customer service and honor my request out of good will .
Pls handle my complaint professionally and don't make me lose my trust in you!
Otherwise, I will assume this company cares No other more than the profit that it made by misleading people and therefore needs to
be reported to the regulatory board.

Smith
+[protected]

1 Stop
Delta
Flight 27
Terminal I

12:31am Mon. Jul 08 Atlanta, GA (ATL)
4:00am Tue. Jul 09 Seoul (ICN)
Airline Confirmation: HTU6PM

4h 30m Layover in Seoul
Philippine Airlines
Flight 485
Terminal 1

8:30am Tue. Jul 09 Seoul (ICN)
12:00pm Tue. Jul 09 Cebu City (CEB)
Airline Confirmation: HTU6PM
Total Trip Time: 27h 59m
See Baggage Allowance Details
Return

Check-in with Philippine Airlines

Cebu City, Philippines (CEB) to Atlanta, GA (ATL) 1 Stop
Philippine Airlines
Flight 480
Terminal 2

9:10am Thu. Aug 08 Cebu City (CEB)
2:30pm Thu. Aug 08 Nagoya (NGO)
Airline Confirmation: RPPEGA

4h 40m Layover in Nagoya
Delta
Flight 94

7:10pm Thu. Aug 08 Nagoya (NGO)
10:22pm Thu. Aug 08 Atlanta, GA (ATL)
Airline Confirmation: RPPEGA
Total Trip Time: 29h 52m
See Baggage Allowance Details

This summer, we got tickets from justly.com and our booking number was [protected]. Our flight was with turkish airlines and the confirmation number is sbtd8c. Our flight was really bad from the beginning to the end (our return). The worst part was in the return because our flight was international and when we got to the airport, they told us that we had to change to another airport in Istanbul. We had a short amount of time to get our luggage and we had to pay for the shuttle. Justfly.com didn't match a good trip for us, because it was international flight but it turned into a stressful trip and not a good experience.

I booked tickets to 3 destinations. Justfly charged me for these tickets but booked tickets with the airline only to 2 destinations. Justfly sent me a confirmation email with itinerary to all 3 destinations and did not inform me that I have tickets only to 2 destinations. On the day of my last flight I called the airline to ask why I cannot see my tickets and airline worker told me that Justfly never booked tickets for me for that day. On the day of the flight I was left at the airport with no tickets to get home. Justfly never returned the money they charged for the tickets they didn't book.

Christina and Nathan Jones
JustFly Booking Number: [protected]
Delta Confirmation Number: GX9GSL

On June 5, 2019, I paid JustFly for Seat Assignments: 43A and 43B for flight # AF3632 on July 31, 2019. I did not receive the seats that I have paid for, but was instead assigned seats 46C and 46D. After talking to Delta Airlines, I was informed that reservations made through a third party are not considered acceptable and that the airline does not charge for seat assignments.

The seat assignment charge by JustFly was not paid to Delta Airlines and JustFly has wrongfully charged me for a service that was not fulfilled.

I wish to request a refund of the seat assignment charge based on the information I have provided.

Thank you.

Christina Jones
[protected]@gmail.com

I booked a non-stop flight for Toronto to Lisbon on Aug 10 2019 and when i checked the reservation i was booked in a different flight with 2 stops and a 9 hour layover.
i went back to check and the 2 stop flight was also available but a much cheaper rate (not the rate that justly charged me).
I called 5 min after I mad reservation to ask Justly to fix their mistake : change or cancel the flight because it is obvious that their system is glitchy and they want to charge me a cancellation fee of $74 !
I had to talk to 2 employees and a supervisor (Ben, Mason and the supervisor called Loraine), spending 90 min on the phone, before they tried to contact Air Canada to cancel or change the flight.
I want my money back. I also believe I should be reimbursed for having to deal with them. I am not sure they understand the concept of online booking...

I was searching online for flights to Sarasota Florida from Albany New York. I was offered a flight for $107 including the taxes and fees for 2 tickets, total $214.00. Because of certain Medical issues, I called justfly to see about canceling reservations. I was told that I could purchase extended cancellation ability for $19.99. My phone call reservation came to $244.00. I told the sales person that this did not make sense. He insisted that there was a $30. Tax and fee charge. BUT I read that the taxes and fees were included in the $107.00 ticket fee. Obviously, the extended cancellation fee was not included. Again. I told him this did not add up. Today I called Just fly after looking at my bank information and 2 separate charges were deducted with NO extended cancellation charges. Why was the $30.00 deducted separately if it was part of the fees and taxes?

I called Justfly to find out why there was another tax and fee charge. The person talked in Circles and never answered my question. I asked why the extended cancellation fees were not deducted. She said my bank refused to pay the charges. I talked to my bank, they said no charges were applied. I spoke with a Justfly supervisor who stated extended cancellation was never added. (THIS WAS THE FIRST STATEMENT THAT MADE SENSE. I assured her that I had asked for extended cancellation due to medical issues. I asked her to listen to that part of the recorded conversation. She put me on hold for a very long time and when she returned to our conversation, she stated that the recording halted after I gave name and date of birth. Kindly she "gave" me the extended cancellation for free. I still don't know what the extra $30.00 fee and taxes charge was for when according to online the taxes and fees were included. WAS THIS ACTUALLY A BOOKING FEE? that they refused to admit to?

I had a bad experience with Justfly about 1 year ago coming home from Florida. I ran across the airport to catch the next flight and I was told to "stand over there (pointing) You cannot get on this flight. No explanation given. Eventually, I was told to return to the area I just came from with barely enough time to board (running and out of breath).
Very bad experience. I am contacting BBB about this DOUBLE TAX AND FEES. To increase the irritation the booking agent's have a lot of background noise and accents make it difficult to hear and understand. They are very well versed in not answering questions and talking in circles.

I had purchased a round trip ticket to India in March for travel date in June. Tickets were confirmed and that when one of the domestic flights filed bankruptcy. When I called justfly they said they cannot do anything about it. Later they started calling me saying that the whole ticket will be canceled if I don't accept their travel dates. I called Lufthansa and they informed me that the tickets are confirmed and there is no need to worry other than the domestic flight, but they are not able to provide alternative arrangements since justfly is the travel agent. I called justfly and they always put me on hold for one hour and comes back with the same answer. I would like to get a refund for the unused portion of my airline booking.

I booked a flight and cancelled it with the airline 3-5 hours after the purchase. I was given a cancellation number for my records.
I have not received my refund. I called the airline and they advised me to call justfly. When I called them, they said that my reservation was processed by their affiliate. This affiliate is called gdx. I asked for their contact information. They only gave me the name of their website (http://gdxtravel.com/). When I said I needed their phone number, the agent refused to give it to me. I checked the website; they are located in Colombia and there is no phone number. The rep said she sent an email to check they status of my refund."

I guess I will have to say goodbye to my (almost) $200. Beware! This is a scam!

I booked a ticket from Budapest to Düsseldorf to fly on 22nd of June. When I checked in at the airport, the officer said that there was no name under my name registered in the system. I got email confirmation when I booked the ticket and my credit card has been deducted n I paid for that already. I emailed justfly customer service many time but no response. I called them n they said that they never deducted my credit card while it's charged already. N they said my reservation has been cancelled by system. This's really ridiculous. They asked me to send the evidence n I sent already but still no response till now. Can someone help me with this and I need my refund.

I purchased a one way ticket to Chicago for medical reasons. I was double charged, once through justfly, and once through American Airlines. Neither admits fault, and neither will refund the money. My account was brought to zero and could not feed my family for a week. This is a terrible way to treat people. I only gave my card number to justfly, but somehow they gave authorization to the airlines so they could keep the money also by double charging me for the ticket.

I had round trip flights booked for June 26th 2019 through Justfly. I got in a really bad accident and was injured. Per physical limitations and my doctor we had to cancel our trip. $4000 of airline tickets and NOTHING was refunded. No credit nothing! Instead they charged me an extra $300 to cancel and told me to purchase travel insurance to at least file my claim for the return flight. When we filed our claim it was not valid and we were told that Justfly reps do not know much about the insurance and gave us false information. Another $200 wasted!

When dealing with their customer service they were all so rude did NOT care about what we were going through and just wanted to keep put money. Their Supervisor Daniel even hung up on me. Awful! This company should not be allowed to be in business!

DO NOT USE THEM!1

I had a trip planned last year 2018 december. On the day of my flight at the airport OR thambo Johannesburg the "air france" personnel indicated to me i dont have a visa as i need to connect in another airport (cdg to ory) paris that i was not aware.

I immediately phoned the helpline where the lady indicated to me i can cancel my flight and pay cancel fee to obtain trave credit of $1050. She indicated to me i can use this credit before 23 November 2019. And can book my flight still for december.

The only requirement when booking my flight is i need to use the same airlines (airfrance and Delta)

This week when booking i met with allot of challenges: they said i have to pay $209 dollors to book a flight again and still the travel credit is not paid for flight

Now they say i cant use travel credit to book a flight please help me because clearly i am not understanding how i have credit but cant use to book flights. There is limited flights with details and i want to secure the flight i gotten.

Please help urgently

Kind Regards

Sybrand Lourens Kotze
+[protected]
[protected]@gmail.com

I booked June 26th 2019.

Price was super cheap. $537.34

However, I have to cancel the resevation.

And the website said the cancellation fee was $200

So, I was ok to cancel for the risk. And there was not

additional information about cancellation rule.

After click the cancel button.

Later, I got charged $400.

And the customer service is bad. Later, the

supervisor talks with me then they keep said there is

rule notice, but nowhere about it. Then they hang

off my call

Don't cancel or don't use the justfly.

Good evening, i purchased from JuSTFLY.com flight ticket to POLAND round trip for AUGUST 8th 2019 with the LOT Polish Airlines.The confirmation number is: NBQOMD and the booking reference number is 122-384-001. Flight has been canceled by the Polish Airlines before I made a call for a full refund. I should receive refund $829 also I purchased extra insurance for me for the amount $62.18 (travel protection) instead that amount I received $429 after everything...You took from me $200 for cancellation which I didn't make it ( that is LOT fault not mine) and one more time You charged me $200 for the ticket price. I talked 2 times with the AGENT from Polish airlines and the agreed that is their fault and I should recieve full refund. Because I purchased tickets from JUST FLY not from LOT, they said the full refund is going from Your side. I'm 83 years old women, and my English is my second language, the same as person who I spoke to...I believe the Agent from JUST FLY didn't understand what I mean to say, I didn't make any cancellation!...when he checked my number of booking he already saw my flight doesn't exist anymore. I don't understand why he didn't qualified me straight for a full refund. Instead took from me $400 after all. I travel a lot but never think that can happen to me. I feel like you lied to me, I hope JUSTFLY will resolve this problem. Thank You, sincerely Irene Donash.

I have a really unpleasant experience with your company and staff. They putting me on hold for hours. I have a genuine problem that I am not able to make this trip because of visa issue with the Pakistan embassy. I am not able to provide the required documentation to the Pakistan embassy in order to get a visa. I booked my tickets from your website from July 27 to Aug 17. There is sufficient time to resale the ticket for the airline and for the travel agents. I call and inform justfly about my situation that I have some issues in getting a visa, I want to cancel my tickets for a full refund. Talked to one of the supervisors her name was Stacy and she said that I will do one-time exception to get you a full refund. She told me to follow up with her in 48 hours and will refund my money. Last night I got an email from just fly around midnight to call them back urgently. So I did call them midnight and they put me on hold for hours and spoil my night. However, they were not able to answer and hang up on me. I called them today this morning and spoke to Jason his ID NO 3899, he didn't know how to talk and help the client . He was harsh and threatening me that whatever you want to do it I am not going to refund your money. He did not have any ethics to talk and resolve the problem. I would like to take a serious step and resolve my issue with a full refund of my ticket. I am also attaching the link for Pakistan embassy for there visa requirement. Which they require an invitation and CNIC card photocopy of the sponsored person. Which I don't have it and I am not able to get the visa.
If you are not helping me out I will file a claim with a small claim court that your are fail to provide customer satisfaction with your service and threatening your customer.

Requirement for getting a tourist visa for Pakistan.
http://arcomp.net/pakconsulatela/visa-services/

My Name is Sherif Ayad, I purshised 3 international tickets from justlfly website booking #[protected] flying date June 14th 2019 from Los Angeles going to Vilnius, Aeroflot Russian Air, and they issue my ticket' with wrong name, they combined my middle name with my last name for one word, I have been calling them for the last 5 days every single day for almost 1 hour to 2 hours and they kept saying that will be fixed between 24 hours to 72 hours, and so far nothing happened. finally they said we will send anther e mail to the airline and you have to wait for anther 72 hours, the supervisor name is Mara Id # 4958 and she refused to give me any information about corporate office in united states.I contacted the airline myself they said sorry we can't help you have to go throw the website.

at this point I am not to sure what I need to do in order to correct my name witch to have spaces between my middle name and my last name My email [protected]@hotmail.com

Thank You and appreciate your Help,
Sherif

I have to write the problem here because they do not have any E-mail address to contact them. The worst Customer Service ever. My name is Dr. Andrew Gerges. I booked a plane ticket with JustFly Booking Number: [protected]. The airline has cancelled my flight for the 5th of June from London to Cairo. I called you on 16th of May and after about 3 hours discussing the problem with 4 of the Customer Service agents They offer me first another ticket on 15th of june, 10 Days after my actual departing date. I tried to explain that this is a joke and i cant stay in london legally after 5th of june, but the Agent told me that he cant do anything. Finally I was able to speak to a supervisor, who called the airline and offered me the 3rd of June, and i am a doctor and here in England to do some work in a hospital, i had to call the hospital and get excuse to fly earlier and i confirmed with her and she tried to confirm with the airline but the airline was already closed. so she asked me not to worry about anything and she will change the flight for me and confirm tomorrow 17th and she never called and now i called on 18th of may and the customer service agent is asking me what the problem is and want to start with me from the beginning . She did not even write any notes or information with the changes. Could you please explain that to me? Now i was supposed to travel from London to Cairo and the airline changed the ticket from london to tunisia on 06th of June and they do not have any tickets to Cairo. So i will be stucked in Tunisia! When i call. They leave me on the line for at least 45 minutes and they tell me that they will call the airline and call me back and they never do.

I was scammed on line by Jetfly.com with an incorrect booking and my credit card was illegally charged. I cancelled the transactions within one hour of the booking and was charged $185 without my approval. I have called the company immediately and they put me on multiple holds and refused to addressed the cancellation or fraudulent charges.

Reference: [protected]

I wanted to get tickets for my family and my self, and Ian (a lady) helped me over the phone and she told me it was better to make 2 reservations and I agreed because at the end I was still going to pay the same price. After giving her all my info she put me on hold for 45 min ! When she finally answered back she tells me that I was going to lose my money if I cancelled the first reservations and that the second one didn't go through because I couldn't travel with 2 infants by my self. Obviously I was very confused, so I asked to speak to a supervisor Selena who is super rude, no manners, and unhelpful. She said that my other option was to book my second reservations with them and call the agency directly to add my baby. I was so confused and when I told he to explain to me what was happening she put me on hold for 2 hours! Until she hang up on me! I called again and I wanted to know how come the sales lady didn't say it couldn't be done and why was I going to lose my money if it was them who told me it was better to do 2 reservations. I have been on the phone for 5 hours now! And they still can't solve anything. Oh and they spelled my husband's name wrong and I have to pay 75 to get it fixed. I will NEVER buy tickets from justfly.

The person at the end of the line promises that they are booking one kind of ticket but they do just the opposite.
My wife booked tickets for overseas travel asked specifically about luggage allowance and was told that there would be one checked and one carry on piece of luggage included per ticket. Only to find out three days before the flight that she made a "soft reservation " which basically does not entitle the ticket holder to any luggage. Now, about the remediation: she was told that she will be called 24 hours later after the investigation was concluded and no surprize there she didn't receive a call. Upon calling she was told that she will receive a call in another 24 hours. The matter hasn't been resolved yet but we are not holding our breath. The tactics used by these people are those of first rate scammers. Best advice: 1. Stay away from JUSTFLY. 2. Research the booking company before handing over the money. Very simple.