JustFly
Reviews and Complaints

I made my flight in February before there was a worldwide pandemic. Due to the events that have taken place there's been a shutdown of various businesses and employees not being able to work. In order to stay a float and in need of money I was in need to cancel my travel plans for a full refund. I thought this was possible since I purchased the CSA travel protection plan. Now that I call back to try and get a refund they state that it's written they don't need to refund me even though I purchased a travel protection plan! I read through the policy and stated there's nothing in the policy that states any reason why I shouldn't receive a refund. The Rep states I need to be a "economy" traveler and all I was is just a "basic economy" traveler and didn't qualify for a refund! I asked to have them show me verbatim where it states that in either policy. They kept giving me the run around and eventually without any warning places me on hold while I was still talking! The Rep obviously couldn't provide an adequate answer for my questions and couldn't provide a suffice reason to refund me even after going over the policy that I purchased that should've covered me. HENCE THE REASON TO PURCHASE A TRAVEL PROTECTION PLAN! In case of emergencies. This was the absolute worst experience a company like this can give. They need to help individuals instead of taking advantage of them in these types of worldwide emergencies

Justfly is the worst. My fight got cancelled due to the Coronavirus and I have been on the phone for 12 hrs now to get a refund. Customer service keeps on redirecting my call and you call tell they don't know what they are doing. 4 hours on hold and the line disconnects. I have been on the phone from 1:00 pm and it is currently 1:00 am. If I hear that stupid elevator music for one more second, I will go crazy. It's like they are doing everything to not refund me my money. I will never book from them again.

Hello:
You are the worst flight company to purchase ticket from. This is not the first time I purchase airline tickets from you.

I purchased a ticket to go to Italy (Rome) flying out from San Jose-Costa Rica, to go and see my daughters performance and concert in Bologna and The Vatican. Due to the covid19 they cancelled the performance and pospone it for June.

I call the customer service and the woman told me that is a policy of the company not to do refunds. But this is a worldwide pandemic, and I believed that I deserved a boucher, I want to go to Italy and watch my daughter and have an opportunity as afamily us 4 members to visit Italy not only Rome but other cities.
The woman have the audicity to tell me to call Iberia. I called them and they say, they don't do refunds unless I purchased the ticket with them.

See I travel alot, and I will not been purchasing any more ticket with JustFly.

I needed to cancel my flights to france because of the coronavirus we are a group of seniors and we would be more at risk then say young adults, A Justfly repersentative told me that we had non refundable tickets i informed her that i new that and that i was willing to take my chance of trying to get my money back with the insurance that i bought. She had told me she could cancel my flight with( no refund ) and she would have to charge me $ 75.00 a person, It just seems with everything that is happing around the world this company would be a little more sympathetic to their customers needs and not try to suck more money out of you just because you need to cancel. I use justfly its going to be very hard to use them in the near future, Miguel Mejia Justfly Booking # [protected] 3/9/2020

On February 5th 2020 I called Just Fly for a refund on a ticket I had purchased through them for my brothers fiancee and daughter to come over from Manila Philippines that was cancelled by United Airlines due to the flight restrictions in place in China because of the Corona Virus. To date I have spent over 20 hours on the phone with them and United Airlines 15 hours of which on hold and hung up on multiple times. I have yet to receive my refund and today's date is March 3rd of 2020. I was told on the 5th of February by Ann, (an employee of United Airlines), I would receive my refund in 7 to 10 business days which would have been February 14th or 19th. I called United Airlines back on February 20th inquiring about my refund and was told by the representative that their refund department has 7 to 10 business days to process the refund and I should receive the refund no later than the 27th of February. I did not receive the refund and called United Airlines back on March 5th and was told the refund was sent back to Just Fly not to myself as I had been told it would be by Ann during my conversation with her on the 5th of February. I have been lied to and given the run around by both companies and am filing a formal complaint against both companies. I feel they need to give better customer service and treat their customers better and believe the business practices of Just Fly need to be investigated due to they want to keep $600.00 of my money for the purchase of the ticket saying that is what they do when a customer cancels a flight even after I and other family member s had explained to Just Fly employees including management employees I nor any of my family cancelled the flight, United Airlines had due to the flight restrictions in place for the Corona Virus in China. Just Fly also would not re-route my brothers fiancee and daughter so they didn't have to fly into China and would not use the money I had already spent towards the purchase of the new ticket I was forced to buy so they could get here routing them through Japan instead of China. I feel if they cannot keep up to date with what is happening with flight restrictions and cancellations of flights due to the restrictions at the time they should not have a license to practice in the united States any longer. The treatment I have received from Just Fly and United Airlines is deplorable and unacceptable.

In the summer of 2019 I booked a flight with Justfly.com from Vancouver to Toronto return, leaving Dec 23, 2019. Since I was travelling with my wife and two children, one four and the other nine months, I made sure the flights were nonstop!
I paid for my nonstop flights, received my itinerary and thought everything was fine. Days later I received my itinerary from Flair Air, it stated that my return flight from Toronto to Vancouver had a stop in Calgary! This is not what I booked through Justfly, my Justfly itinerary clearly shows that my return flight is nonstop! But just to make sure, I called Justfly's customer service. The young lady was very helpful, I explained to her the situation and she was professional. She reviewed my itinerary and assured me that my flight was nonstop from Toronto to Vancouver.

We had no issues flying to Toronto but on January 2, 2020 when we arrived at the airport to return back to Vancouver, the airline ticket attendant told us that our flight is stopping in Calgary! To change crew, re-fuel and pick up passengers (we later learned).

I'm not one to complain about much but this is absolutely unexceptionable! I'm using and trusting this website and I believe what I'm reading is true! A nonstop should mean NONSTOP, end of story!

I called Justfly customer service and explained my case! The woman looked into my concerns and returned to the phone irritated, she explained that the flight only had a 55 min stop in Calgary, We didn't have to re-check in and it was normal.
I've been on plenty of flights that have done that but I always knew that prior to purchasing my boarding pass, I have never purchased a ticket that stated the flight was nonstop only to learn 30 min before take off that it's actually a one stop! That's not acceptable and I nor any of my family and friends will purchase anything from Justfly in the future.

Customer experience makes a great difference and today as a customer I faced a horrible experience with justfly which made me reach an extreme emotional breakdown. I'm missing days from collage and missing out a very important collegiate national competition which may put risk on my scholarship. I didn't receive my full itinerary Nor my ticket number and as a result I was Considered "no show" accordingly, the whole ticket got cancelled immediately and due to the unfortunate circumstances I had to pay a huge sum of money for a new flight ticket that was considered a great financial burden beside the emotional stress that I went through being in my age. I am very unsatisfied and disappointed with how I was treated. When I complained, they finally sent me the itinerary on my email, but that was after the flight already left. And that should have been already sent on time beforehand. This delay will jeopardize my College scholarship and it's putting me in a very risky situation. I am here by requesting your kind interference to solve this issue and refund this ticket.

Brussels Airlines confirmation Number JCWLS7. I booked ticket for $699.51 and I don't want pay any extras, they canceled my ticket, I'm very disappointed! That was reason they canceled my ticket? Why they put price for $699.51 and they ask for extras extras extras, but if I don't wanted extras, they canceled my ticket. I'm not stupid. I put my credit card number, everything was right and after they canceled my ticket. This is not Wright how they deal with customers! Thank you.

LDXFMV and LDX6RA E tickets0147429 400810 and [protected] con#[protected] air canada If you look at your booking number you will see the the first flight scheduled [protected] was in fact booked for leaving iad on nov 7 and returning on nov 10 I told yopur agent the very next day that i needed the destination changed to yyj victoria canada but the dates are to remain the same i bought the 24 hour cancellation insurance so there was no charge for the rebook Also when i rebooked i again bought the 24 hour no charge for cancellation but the problem was that i didnt realize until last night atthe airport that your agent rebooked for december instead of november AAgain i want to say to only change the final destination from vancouver to victoria but do not change the dates on the flight I do hope that you can decide to take the charge off my credit card your agent told me yesterday to email you and request a call recording Kenneth Ramsburg [protected] [protected]@yahoo.com

I booked a flight for my mother over the phone with this company. The sales agent took all the information over the phone including payment. The agent verbally gave me the numbers for 4 different flights and failed to tell me the first one was not a flight but a train number which left us showing up to the airport on the day of just to be told the first travel was not a short flight but a train ride to another airport. We had to rush pay extra fees for parking and tickets and almost missed the actual next flight. An email also confirms this mistake as the train symbol left out and replaced by an airline symbol with what a appears to be a flight number but is instead a train number!

When calling customer service it took me an hour to finally speak to a manager to file a complaint and another 40 mintues to get him to file one for me verbally as he continued to direct me to their website to file it. I declined until he finally gave in. I was told I couldn't do it without authorization from my mother. Yet, I was the one who purchased her ticket, paid for it and offered any verifying information they needed. They did not budge. The "manager" told me it was not the sales agents fault for failing to telling me that I could book a fight for my mother, pay for it but not be able to speak to anyone concerning her reservation after the fact (even with all the verifying info).

This company is a fraud, they take advange of people, are not upfront about their fees and have horrible ethics and customer service. They make you pay for their mistakes literally and emotionally and justify all of it.

i made a reservation at 6pm oct. 14 for a flight from phl. to london, i used a discover card and everything seemed to be fine when i went to sleep. the next morning 12 hours later I checked my email and was surprised to see the flight was canceled because of a credit card problem (only 12 hours had passed). i called justfly and was told the card was declined. i was not sure why this happened but i wanted to rebook the flight. the associate for justfly explained to me that the flight was now 3000.00 dollars more than it was only 12 hours ago. i was not happy but the agent and i booked an inferior flight that was more money than the original. i gave her my discover number and she took it and we waited. again it was declined. that is when the agent told me that justfly was not accepting discover so i put it on my amex. i checked my discover online banking account only to see that justfly had charged the account $1.00 twice and then issued a credit for each. the result now is i have 2 layover connections in canada for a slightly higher price than my original nonstops. i beleive this was an error on justflys part but they are making me pay for their mistake. the last agent i spoke with told me that justfly was not accepting discover anymore even though it was on their website and they did not flag my reservation until later in the night when i was sleeping. i am not sure if i have any recourse to get some satisfaction for my inconvenience, but i would like to hear something from justfly. the operators were very nice but sometimes needed to repeat things multiple times because strong accents that were made worse by the phone. i did rebook with justfly rather than go to another provider, but i hope justfly would try to make me a satisfied customer rather than someone who will go back to his old methods of booking flights. any responce would be appreciated. put yourself in my position and i am sure you would be unhappy also. so now i will wait to hear from someone justfly who can make this right or explain what part of this was my mistake. thank you for your help in this matter.

Edmond Jules Boesch

I booked a round trip from Philadelphia to Orlando for Oct 30th - Nov 1 at 7:48 pm departure from PHL and 8:48 pm departure from Orlando.

When I made the payment, I received a confirmation with a changed timing from 8:48 pm to 9 am for departure from Orlando. This messed up my schedule and when I asked them to correct the reservation, they charged me a $37.50 cancellation fee for their mistake.

Also, when I asked them to reserve me the same flight, they were charging me an extravagant price of $155 when it was $122 online. Thankfully, I declined their request to book over phone. This is dishonesty and they are trying to take advantage of a consumer's situation.

It is very sad that companies resort to such measures to cheat the consumers.

I booked a round trip flight from Orlando to Los Angeles.

I choose the Frontier's flight 1151 on Fri, Nov 8 and come back on United's flight 2410 on Mon, Nov 11.

The round trip cost was $223.60 with all taxes and fees included.

The website offered me to upgrade my flight for $17.50 each way. It would give me the right to select my seat, cancel (with fee) and travel with a full carry on.

The Regular price + Upgrade standard economy ($17.50 each way) was $ 258.60.

I upgraded my flights. When I received my invoice, the price charged me was $270.55.

Right after the purchase, I called the customer service to try to cancel the reservation because I realized it was for Ontario and the price was higher than I agreed to pay. At this time, the order was in processing still. The attendant told me I was charged more because I selected a seat. However I didn't. In addition, he said I did not have right to have a carry on. If I wanted called the fly I needed to pay a fee of $75.

I called 2 more times after that. The attendants offered was charge me $37.50 for a cancellation.

I called today again. The attendant said I would have to pay more than $300 to cancel my booking. It is insane! More than I have paid for the tickets. I told I would keep the booking but I wanted the difference back because I paid more for a service that cannot be provided on the airlines I choose. She said she could not do anything about that.

That is, I paid $35 dollars ($17.50 each way) for a service that Justfly offer but does not provide or Justfly does not provide for the airlines I booked my flights. I paid for a service that cannot be provided.

If so, I must receive a credit of the difference between the price without upgrade and the price charged me ($270.55-$223.60= $46.95). If not the whole booking cancelation with no fee.

Sincerely,  

Booked flights from Gatwick to Orlando this morning approx time 6am for 7 people with just fly . Need urgently to cancel flights.

Disgusting customer service. No one is able to be contacted by phone. Website has no direction to cancel on line. No email address to contact anyone . They have taken the money from my account no problem. Now there is no one to contact.

I will be reporting this to BBC watch dog, absolute disgrace

On or about August 26, 2019, I called Reservations to make a booking for a flight from Denver to New York. Unfortunately my call was redirected to Canada without knowledge or my permission. Today I received my Verizon phone bill to my surprise and chagrin I noticed my bill was higher than usual. I called Verizon to inquired about the charge and they informed me that my call to Justfly was redirected to Canada and therefore they were charging me $86.00 including taxes for the call because it is long distance. I called a toll free number to make the reservation. I want Justfly to do the right thing and reimburse me for this unauthorized charge. Thank you!
Paige Verducci
[protected]
[protected]@aol.com
Justfly Booking number [protected]

The 24 Hour Cancellation is DESIGNED to trick the consumer into thinking that there is FREE 24 hour cancellation from the time of booking. It would have been easy to list the standard 24 hour cancellation fees in the information box next to "24 hour Cancellation" instead of burying this information in justfly.com's "terms and conditions". The standard cancellation fees are also NOT listed in the Customer Support FAQ.

The term "Extended Cancellation Policy" sounds like an additional 24 hour period beyond the initial 24 hours from booking.

NOWHERE in the process is the amount of the 24 hour cancellation "standard fees" disclosed. (NOTE: the "standard cancellation fees" within 24 hours of booking are Domestic: $75 per passenger, International: $200 per passenger, Canada to USA flights: $125 per passenger)

This is my JustFly Booking Number: [protected] that I cancelled within 24 ours of booking. I was charged a total of $150 ($75 per passenger) to cancel.

I would like justfly.com to disclose the standard 24 hour cancellation fees on their booking page.

Do not book with this company, the advertise low price and when you select for booking, they charge more than initially stated, that is standard policy with them about $ 50 more each time.

I booked 5 flights with them.
All were confirmed from their side.
When i checked with the airlines, they had no record of one round trip flight.
When i called justfly they informed me that the booking did not go through, but they emailed me all flights as confirmed ... Luckily i found that out a few weeks before my travels and could make other arrangements.

I booked a flight within europe, justfly charged me $ 150, when i checked the airline ticket from the actual airline their stated cost was $ 65, so justfly makes huge profits by adding 50% plus

do not use justfly and consider yourself warned of their bad customer service, unethical practices (they show you one price online, and when you book it is consistently $ 50 more, regardless) and their unreliability

I booked a ticket through JustFly on 4/7/2019, booking number [protected], from LAX to MAD. I correctly entered two passenger names and details for the flight. However, upon submitting, the second passenger name was overwritten while DOB, KTN, gender all remained correct. I did not notice the glitch, which resulted in a passenger name of "Mrs. Mrs. " (an obvious system glitch) even though I'm not married and typed in the correct name, until 8/24/2019. When I called to have it corrected, I was told I would have to cancel the original ticket and pay for a new one at the current rate. This results in over $600 in additional fees.

I've spent hours on hold with both the airline and JustFly trying to resolve the issue and have escalated up to a guy with the title "manager" who said, "I do not report to anyone, so I'm the last person you can talk to about this issue". I don't know single company whose most senior employee holds the title "manager", so that's obviously not a true statement. I do not mind cancelling the second passenger on the original ticket and re-booking, but I would like to be reimbursed for the difference in airfare cost, which as of right now is $460, and the cost of the cancellation, which is apparently $200.

In total, that's $660 at today's airfare rates that resulted from a faulty JustFly web application. I am not requesting anything in addition to that despite how much time lost and frustration this has caused. Please refund me the cost to correct this issue, so we can close the matter.

JustFly's agent LIED to me as to what class and type of ticket I was being booked. They told me it included a seat assignment and 1 piece of checked baggage - neither of which was true. I ended up paying for a ticket that was inappropriate and for which I would have had to pay $150 more to make correct. I pressed the agent as I was pretty sure he didn't know what he was talking about but he assured me he was correct. I only found out the truth later by calling the airline. I could have booked the same ticket thru them for the same price without JustFly's help. Luckily I cancelled the ticket and re-booked directly with the airline. JustFly's customer service were pleasant enough but of NO help and kept telling me that they did not book for extra baggage in general, or seat assignments - so WHY did their agent make these claims? Rather than correct my ticket they offered to refund it - which was not helpful. In the end the airline was able to make the refund without those bozos. DO NOT USE JUSTFLY!

I booked a flight after searching and confirming the price I wanted, which was $2240. However, my card was charged $365 more than what I expected to the amount of $2597. I could not find on the receipt where the charges where coming from. When I called to ask, they just said it was part of the ticket price but couldn't explain why it was different than what I searched. I felt I had been cheated. I have had good experiences with JustFly until this one. Now I would not recommend using them.