Kaaum.com
Reviews and Complaints

I ordered sandals from kaaum.com in march. The description and pictures of the sandals sounded great. They arrived without a box and in a tiny shipping bag and the shoes was crushed! And the quality so poor. The straps was cloth not leather. They're false advertising their products. And they're trying to say it's all my fault and won't refund my money. And they ibby post positive reviews on facebook and their website. I've posted negative ones and they won't post them. It's all a huge scam! They stole my money!

Anna Konczak
14 Milford Place, Winchester Street
Taunton
TA1 1QF
UK

Hi
I ordered those sandals on 7/04/2018, brown, order #542755 .
I got them yesterday 23/04/2018, but in different size. I ordered size 6 /39/, but I got 37.
There is any information of how to send it back and any invoice inside the pack.
Please, suggest what I have to do now to get correct size and send you back those too small.

Received product, they were not what was advertised. What I received was very cheap vinyl type product, NOT the leather on the advertisement. I immediately contacted them wanting to return and receive refund.
Their response was, "Based on kaaum return policy, we do not accept return without quality issue and the return postage could be expensive for you. My suggestion is that you can give it to someone or sell it and order a new pair."
Absolutely not right. They should not be able to sell products and rip people off like this. Their address is through Shopify. Kaaum should be shut down.

I received my order a Few weeks ago and one of the sandals were damaged I have sent several e-mails trying to get this resolved so I can either get my money back or a pair of sandals that are not damaged, so the first e-mail I received back from your company was from Doris (customer support) she ask for pictures of sandal and package slip I sent those to her, them I get another e-mail from Serina asking the same thing, I have already done this I'm feeling like I'm getting the run around, it's a $29.95 pair of sandals I'm not trying to rip anyone off I would just like to get what I paid for sometime soon, please!

My husband ordered shoes from this company, the company sent them in the wrong size. I sent the original order as well as photos of the shoe that I received. I reached out to customer service and received 2 emails one that said we have received your request and another saying let us know if we can help with anything else? I never asked for my money back. I just asked for the shoe in the right size. This is ridiculous it was our mistake but it looks like we are paying for it. we order a 6 and got a 7.

I purchased the items on 8/28/2017 for $62.82, by mistake I provided the wrong address. Instead of 831 NW 101st Street, Miami, FL 33150, I wrote 10th Street. The items were returned to the seller Kaaum.com. Someone's name Christina who I constantly contacted via email asked me $42.00 to resend the items to me. I felt that is crazy, so I requested for a refund. I have been denied to get back the items and a refund. Could you please help me to get my money back?