Kay Jewelers
Reviews and Complaints

kays doesnt make it a practice to switch diamonds from a side stone on a ring. if you didnt like it when you got it back, you should of exchanged it for one that you were satisfied with, they would have ordered some in for you to choose from. if you still have the ring and are within your 90 day exchange timeframe, take it back and ask them to order some in for you to choose from. it's as simple as that. there would be no reason for them to switch a stone like that. i know a guy that bought a 1/2 ct round solit once and about a week later, "suddenly there was a black spot in the middle of the stone that grew there on night" that wasnt there before. the carbon ferry must have put it there. he just missed it, maybe you did too. take it back and they'll make it right if your still within your exchange time.

I cant believe that the person that wrote this complaint would think that the montary amount of the ring would actually matter to whether or not the gems should stay in place or fall out any easier. What a stupid remark to make. I do believe that Kay should have done a better job of making sure that the gems were in place. It would have been in their benefit to do so, if the customer purchased the lifetime agreement on the ring, and to ensure that they keep the customer happy. I am a customer of Kay Jewelers and have been happy with the service and salespeople. I would recommend Kay Jewelers to anyone purchasing jewelery to do so through them.

We just bought our wedding rings from Kay Jewelers in Oklahoma City, OK. The service upon buying the rings was wonderful. When picking them up, the staff was rude and unhelpful. We have had our wedding rings for 3 days and they are already beaten up and scratched all to hell. We don't do anything besides mainly stay at home and I take my ring off at work. So how the hell does this happen to something supposedly real? Not this easy anyways. We spent 800 on the rings & warranties. I would definatly not recommend this place to anyone wanting fine jewelry. I'm getting my refund and taking my business elsewhere. If you value your money's worth, I'd advise you to do the same.

I bought my granddaughter, for her 16th birthday, the bracelet like Pandora's bracelet. In three short months, it broke and it was not abused. Tried to take it back and Rebecca, the "manager" refused to make the bracelet "good" - in fact, she did not even recognize the store's own merchandise and provided NO CUSTOMER SERVICE!

Their television commercials look great but DO NOT PURCHASE FROM THIS STORE. THEIR PRODUCTS ARE SUBPAR AND CUSTOMER SERVICE IS EVEN LESS.

Jane Seymour should NOT have her good name associated with this company!

most of the time the diamond testers take some getting used to in order for them to work right and maybe your associate was new and didnt know how to use it. the cell phone excuse could have been because it was their day off which is obviously what happened because of your t shirt and shorts description. they were professional enough to help you on their day off. mmmm, sounds like they tried to give you customer service even though their associate didnt know how.

As a former employee of Kay Jewelers (and don't think I'm going to argue with you on your complaint because I'm not) I feel as though I should share this information:

It is a kind of a gray area as far as returns go. I believe it is company policy for only Management to process refunds (generally only 3 people per store except Jared); and there will always be at least one of those people there. However, my manager allowed any associate who knew how to process the return to do so. So there would've undoubtedly been someone there who could've given you your refund.

The diamond testers will usually stop functioning a few months into use. So it is possible the thing wasn't working, but, there are usually 3+ diamond testers in the store. So that was a lame excuse.

Of course the manager had/has a cell phone so that was just a terrible line. Don't really know what else to say about that.

As far as the manager coming in wearing shorts and a t-shirt, it could've been his day off (managers get only one per week). So maybe he was just coming into the store for something else when you happened to be there. I also think this may have been the case because a lot of people in the company are somewhat strict about the dresscode. But, who knows.

For you and any other customers of Kay Jewelers or potential customers...DO NOT shop there, find a smaller independent jewelry store where you may pay 10% more and may not have the service plan or warranty but you get so much more in terms of quality of merchandise (don't even get me started on how they scam you there) and in general customer service. An independent jewelry store will be more concerned with your happiness rather than their bottom line.

We were always told to push the higher priced items and to do anything to try and avoid a return. This may seem pretty basic for a chain retailer but you never really think about it until you experience it as a customer or employee.

All of that having been said, there really are some good managers and associates in that, or any chain retailer. I can honestly say that from what I experienced my manager did seem to care quite a bit about his customers; but it's like I said the only thing that really matters to them at the end of the day is the bottom line; unfortunately.

I have never purchased from Kay's before. I recently bought my mom a ring for her birthday. It fell apart within a month. All the black diamonds fell out and the ring was falling apart (literally). My mom also purchased me a ring for Christmas and within two weeks of wearing it (and i never wore it to wash dishes or shower and I do not do a lot of anything. I'm a college student I study) a jem fell out on a ring that cost around $400. TERRIBLE. DO NOT PURCHASE FROM KAYS or your jewelry will fall apart. I've read some of the other complaints and they are very similar. I spoke with customer service told them how unhappy i was with the product and because it was 2 days past the refund date (even though it took them 3 weeks to resize it) they refused to refund the ring I bought my mother. I also told customer service that the quality of the products were poor and that someone needed to be told and asked to speak with someone higher up and I was told that she was as high as I could speak with so if they continue to have bad products I will continue to try to get the message out that they are ripping off consumers and it is uncalled for to have such poor quality. I could have bought a ring that lasted longer for $10 at Walmart.

Do you realize that diamonds are made up of 99.9% carbon and being a 1 ct. it's hard to NOT have natural birthmarks in the diamond? Maybe he should have gotten a diamond "professional" like yourself to scope out the diamond before he bought it or looked at it under a microscope.

I am a former employee of Kay Jewelers. I grew up in the Jewelry industry (my family has been in it for 110+ years). Anyway...almost every diamond you will come across will be flawed. That having been said, yes, Kay Jewelers does present their jewelry to be very high quality when in fact it is not. I could write a rather long essay on this but I don't really feel like it. My advice to anyone, regular or potential customers, is to not shop at Kay Jewelers or any other chain jewelry store and to find a nice independent jeweler. Far better quality and customer service.

first, did you check your receipt for the refund before you left the store? second, if the store hasnt taken any cash in during the course of the day, they can't give you what they don't have and have to do a mailed check from the home office. 99% of the customers that come in to the store don't use cash but use credit. i'm not sure what you mean about the wrong name on the check but they would have given you a copy of the receipt and it's your responsibility to check it for correctness.

Me and my husband purchased a bridal set within the year 2007 and also a wedding band for my husband. We paid the EXTRA for the lifetime warranty for each of the rings. We have had to return his wedding band to get it fixed because the diamonds kept falling out. We have returned it over 6 times! The last time they sent it to the corporate head quarters to be fixed. We got the ring back everything was fine. We have been taking our rings to get cleaned when we can. We don't live close to a Kay's at all so we don't go very often. Last week we noticed that a diamond yet again had fallen out of his ring! I took it to Kays and they looked at our account and we hadn't had a inspection done in 8 months on his ring. They said that it would cost $400.00 or more to replace it. The thing is I NEVER heard that the 6 month inspection was MANDATORY! Every time we have ever gone into Kays they have said "Remember you get a free cleaning an inspection for your rings every 6 months." NOT "You get a free cleaning and inspection every 6 months in order to keep your warranty up to date." Just another way for them to make money! So to everyone make sure you get your "free" inspection EVERY 6 MONTHS!

I bought a bridal set and some diamond earrings From Kay Jewelers in Northwood Mall in Ohio on April 21 2007 there warranty states for me to bring the items in every 6 months for inspection and the diamonds would be replaced free of charge. So i take them in to be inspection in October of 2007 they cleaned them and inspected them. they also did this in june of 2007 to have them resized and soder together So i go back April 16 2008 and i lost a diamond out of my ring and they state they have no record of me having my last inspection and tell me i will have to pay for the diamond to be replaced . I have bought many items from this company and i fill the should go buy there Policy and replace the diamond free of charge. as their policy states . They didnt get me a stamp stating i was in there in October and state they have no record of this but they have all the other records of me buying all there items they sold me but when it comes down to them replacing a diamond they have a problem can you please help me get my diamond replaced.

I bought my wedding rings from Kays in Pembroke Pines,FL. November of 2007 I decided to settle my account in full due to some questionable billing issues. In Jan. of 2008 I recieved calls from the store manager claiming that the bank certified check I gave them never made it to their bank and that they will need another check. I called Kays Corporate and they confirmed I had a "0" balance which they confirmed by sending a statement (always get it in writing). Here we are in Feb. 2008 and Kays sends ne a bill for $2300+ (the amount of the payoff) because the store manager "lost" the check on Nov. 14th. When confronted he informed me that it was not his problem and that the possible damage to my credit score was "my problem". Why wasnt there an investigation as to the missing deposit that he claims he made? Why is he still in a position of athourity after losing such a large amount? Why must I now fight to protect my FICO score after paying off an acount more than a year early? DO NOT SHOP AT KAYS!

I went to kays to shop a gift for my girlfriend but instead I was treated like I was a criminal.

Sales person sold me the wrong birthstone jem even after I told her which month she had to know it was wrong that is her job to know. Pretty much ruined Christmas for my wife and she still has no Christmas present having to wait 3 weeks to get it back. I will never ever buy from kay again. This happened on 12/01/2023 at 6:17 pm

We came in for Fix a modem problem in the store, and there was Discrimination and Profiling against technicians in store.

Maria Angelica Gongora and Othe worker With Her 8/30/2023 at Ingram location

Sent bracelet in for repair at monaca pa kays jewelers. After 2 weeks call saying it cannot be repaired and will not replace without paying an additional 800$

My husband was a regular purchaser of jewelry for me from your Oakley store and Kenwood locations. I had a professional relationship with a salesperson who lived in the Wyoming community. Instead of giving my husband the rewards he accumulated (gemstones), the salesperson presented them to me as if they were gifts from his family.

I ordered a ring 2 weeks ago. They have done nothing with the order since...except refuse to update it (size), cancel it, or provide shipping information! They refuse to provide any concrete information at all...just loop their clients through endless bots.

I purchased a mother's day gift online. Order canceled twice. Transfer order canceled twice. Called corporate and they were rude and inconsiderate wanted to only offer me a $60 credit for all the issues I've encountered. They couldn't make it right to get my order before mother's day which is unacceptable! Worst experience ever with this store!

I had the same problem with Jared's. I brought two watches in for new batteries and they gave me the lifetime battery contract. The first three replacements I had no problem. Then I guess they got sick of me or something for actually using my service that I paid for and tried to tell me that my daughter's watch was not purchased at their store so it was ineligible. Tough luck Jared's. I asked for the manager and after a little searching in the computer, they relented and put a new battery in.