Kay Jewelers review: Lady snuck in a plan and my return rep was rude and dishonest 1

I purchased two items for myself and my mother. I told the rep, repeatedly that I did not want a plan with my purchase, as I never use them. Much to my chagrin, she charged me for one anyway. I thought about it and thought about it, then decided to return the items. I took them to a store closer to my home, I actually wanted to shop at James Avery anyway, but they were closed. Anyhow, I walked in and stated that I had a return, the lady was rude, and said, "Well for the part you paid in cash, we cannot refund it here and will have to send you a check because we don't have $200 in our drawer. I explained I did not want a check in the mail, and I wanted the cash I paid and the Amex refund to my Platinum Card. Then she walked away. She came back and started counting out my cash portion of my refund, as I was looking into how to file a complaint against the company. She then made some other smart comments and I counted my cash in front of her. What I noticed is how lackluster she was about going through my return. I didn't trust that. So I called the store back and spoke with a manager who called me sweetheart, and said that she appreciated me telling her about my concerns. That too, was a lie. I do not trust Kay now. I will likely, never shop at Kay again in the future due to my lack of confidence in their policies, their practices, their staff, and their management. I have not been so insulted, and I will not shop in places that treat a return like a burden. If you can be happy when I spend $1600. Be happy when I have a change of heart. You have lost a 26 year loyal customer. Never again.