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Keiser University

Keiser University review: unauthorized billing! 59

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6:37 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

My fiance signed up for Keiser College. They said that they walked him through the entire admissions, registration, financial aid, etc processes. When it came closer for school to start, we found that he could only get loans totaling the tuition. He was actually turned down for 2 different general student loans normally used to cover living expenses (we still haven't been able to find out why). We weren't sure if we could afford it, but tried to make a go of it. We found that he simply couldn't work full time and go to school full time. After he finished his first class (I think this was one month into his first semester) he tried to withdraw. They told him that there is no withdrawal and that he would be charged for an entire semester. My finance called his lender, who said they would be happy to reverse everything (likely he'd still have to pay the origination fees) but Keiser won't give them the money back. I'd never heard of a school doing this so he's tried talking to everyone up to the Provost. Keiser had no interest in making sure he could afford to go to school. They worked with him until he'd garnered enough loans to cover their expenses, then they handed him some websites and walked away. Can they do this? Hold his loans hostage and charge the $14, 000 after only one class? I haven't been able to find anything on their site with any numbers-even on tuition estimates or withdrawal policies!

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The complaint has been investigated and resolved to the customer’s satisfaction.

59 comments
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adam
london, GB
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May 08, 2008 7:27 pm EDT

If you can't finish a part time degree and work a full time job, you are a ### and aloser!

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J B
Send a message
Jun 09, 2008 9:52 pm EDT

Dont pay attention to losers like Bob. Obviously he is a ###.

Thanks for the info because they have been hounding me to go to their school. I simply dont return their calls since I know its a rip off. Make sure you didnt sign any student loan paper work. Once it has his signature he is scarred and needs to pay that money back. Its a hidden scam for schools like Keiser and ATI. Good luck.

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JC
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Aug 19, 2008 8:22 pm EDT

Unfortunately I began this school and finished all the intro classes before my program's (Radiology Tech) core was to begin. Due to the economy being so bad now and jobs scarce and also my company's refusal to flex my schedule I had to withdraw...I simply could not leave my job 100%. I am in the process of withdrawing from this school and I am freaked my the comments made here.
I do have some observations about this school(Kendall campus). The students "allowed" in this school are scary, they barely speak English, write English, behave unprofessional and are literally "clueless ghetto types." I hate to say but it is true. Most failed their classes or got low grades but they were allowed to take the classes over. The professors are all wonderful but you can tell they are under pressure to make it easy for students to pass so that says a lot when students fail classes. Most of these students I can't even imagine in any type of professional setting.
Like others said here, Keiser is very quick to get you in and enroll you and they sign all the student loan forms without explaining anything about those loans. They are so quick to get you in school that, in my case, they "dumped' me in an advanced class without taking that course's intro class! Also this school is a private school and VERY EXPENSIVE...

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francina johnson
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Aug 20, 2008 1:04 pm EDT

I to will have to withdraw from Keiser College because I found out that the only loans I will get will only be loans totaling my tution . If they had been up front with me I would have made a different choice of school

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kandy klosterman
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Aug 24, 2008 2:31 pm EDT

I agree 100% about the quality of students who attend this school and their "car salesman" type tactics to get you to sign on the dotted line. I was not familiar with this school, and unfortunately did register. After two classes and seeing what the place really was, and being treated terribly as well as others by their financial aid staff, I withdrew. I also hired an attorney.

They got $7000.00 in loans on my behalf but never let me see any checks, how they were used, etc.. They refuse to return any monies to me, they refuse to acknowledge any wrongdoing and they refuse to return my transcript.

I encourage each and every single student of this school to write a complaint letter to the Better Business Bureau, Sallie Mae and any and everyone else possible.

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Carmen
Send a message
Aug 25, 2008 12:59 pm EDT

They gave me the green light to go, pay only the one class I took ($1, 500) from the semester and now they are charging me $6, 320.
Not right…

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Joe
US
Send a message
Feb 22, 2009 9:29 pm EST

I went to game design there they are a a bunch of clueless idiots. Yes they do go ahead and handle all this "Fabled" paperwork for you and then they vanish. You get called and they forget or dont know why they called if you happen to miss the call and call back. They ALWAYS lose paper work and they are SO unhelpful its amazing. Noone down in the financial aid knows their job or even their role. Ive gone down on many occasions to speak with them and they cant explain a darn thing about what is going on or why you are having problems financially etc. As a previous poster said "they are all ghetto types" is totally true, funny enough Keiser puts themselves high up and says "We value our school and everyone in it must be dressed professionally, slacks, nice shirt and tie with shirt tucked in." I have to wonder about 95% of the people who go to this institution as they all dress like something out of a wanna be hip hop video and noone says anything about it because well if you do who knows maybe one of the minority groups will target you for racism...

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scammed
Bradenton, US
Send a message
Mar 05, 2009 7:40 am EST

As far as I am concered, this is not a litigimate university. They wouldn't let my son withdraw after 1 class due to back problems. They made him take online courses for the remaining classes, which moved so fast, about 3 weeks each, he couldn't keep up. We lost the enitre semester 's tuition, and then they submitted for the next semester on the 23rd of February to all the loan programs. We sent them a formal withdrawl letter on the 25th, and they have not returned the loan money to the loan programs as yet. All in All, they say we now have loans to pay back in excess of $17, 000. None of which we have gotten any benefit from. Also, they charged us $100.00 withdrawal fee. That doens't seem right when we were between semesters. Total scam...someone should do something about this...they are preying on people who can not afford to pay back the loans, and who probably shouldn't have been admitted in the first place...STAY AWAY! Better yet, CALL YOUR CONGRESSMAN...I'm going to!

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nameless
Saint Petersburg, US
Send a message
Apr 16, 2009 8:06 pm EDT

I have had my own experience with Keiser Career College and the way that they conduct themselves as a legitimate company is a crying shame! I first started the school with the intentions of becoming a pharmacy tech and more than half way thru the program a new teacher was brought in and she did not have a clue on how to do calculations and came to work every day late! What kind of person that calls themselves professionals when they show up to work late every day?
She was a student, a pharmacist reject from another major college, getting halfway through the pharmacy program and then dropped because she could not cut it! What really took the cake for me is that she did not order text books for the calculations class and going a whole week without a book! It makes no sense why this place should even stay in business ripping off students and not giving them the quality education that they pay for!

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kjf
US
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Apr 25, 2009 8:52 pm EDT

I went there for paralegal training and withdrew after completing almost all of the classes. After my finals for the spring semester... I had two summer classes left. I gave them notice I was leaving due to severe health issues with my son. They assured me I would not be charged. I was not charged...however they accepted a Federal loan when I wasn't even living in the State. I have fought them for years. Now they took my tax refund. They are lying thieves! STAY AWAY FROM THIS RAT HOLE!

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faye nicholson
Richmond, US
Send a message
Jun 25, 2009 2:35 pm EDT

They are all lying bums, Get out if you can! They are all theives and they make false promises. Go to Walden University. The Best!

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Lynda2684
Orange City, US
Send a message
Jul 01, 2009 11:30 am EDT

I attended one semester at this school realized I was getting the run around and could not afford how much the tuition was. explained that to them and told them I would not be attending the next semester. I did finish and pay for the first. Yesterday which is 4 years after I stopped going I received a call from FMS which is a debt collector for keiser college telling me I owe them $2, 000. I told the man that I never once attended a single class for that semester and they refused to let me drop out. Now I am likely to be sued due to this since they have turned it over to a debt collector. The man threatened me with putting it on me credit, not being able to attend other colleges. I told the man I have been attending another college for over a year now, and if they put it on my credit I will sue them. The school tried taking out a loan under my name but they hade to return it as well as the grant since I did not attend one class. They harrassed me after that telling me if I returned and finished the program they would wipe out what I owed. This school is crazy and I am about ready to sue them if they put this on my credit!

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Roger Martin
South Daytona, US
Send a message
Jul 26, 2009 8:52 am EDT

Unfortunately, Keiser University is attempting to rip me off also. I am being charged over $8, 000.00 for classes I withdrew. I refuse to pay for services I did not receive and would rather donate the funds to an attorney for legal action to save others from this unconscionable scam. A legitimate school will not conduct business in this fashion; only private schools that barely meet the criteria to operate as an institution of higher learning tend to deviate from common business practices. If anyone wishes to pursue litigation against this type of scam, you can count me in also. Attempting to attain an education in this economic environment is tough enough and we can do without a school’s financial shakedown.

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kjf
US
Send a message
Jul 26, 2009 1:21 pm EDT

IM All in for a CLASS ACTION LAWSUIT - Anyone ELSE?!?!?!

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MarisolW
US
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Aug 04, 2009 1:29 pm EDT

Wow guys... I didn't knwo all this stuff about Keiser... I just made an appointment for their nursing program and I am supposed to go see them next week... I think I am ging to rethink this option. I think I'll just stick with University of Central Florida...

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CharlesmS
US
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Aug 07, 2009 5:34 pm EDT

My girl friend signed up for one class so she could be put on the waiting list for her program in Daytona, Flroida. We drove down there for orientation and we found out that they signed her up for a class in a week that she had told them she was taking with a local community college, and she had never stated she wanted enrolled in the secound class. After showing the school numberous emails reguarding not taking this class with them they said they would take her out of the class before it even started. A few weeks ago my girlfriend was billed for $2, 000 for that class they said they removed her from. After numberous attempts at contacting the school on reguards to the billing she was mailed the bill again stating that she had 30 days or they would send her to collections. Needless to say two weeks later she was contacted by a collection agent requestiong she paid her bill. We are in the process of finding legel help, any tips?

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jbvnd
Gainesville, US
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Aug 18, 2009 12:31 am EDT

Seems like the comment about class action lawsuits is not a bad idea. If there are enough complaints to sallie mae and to your local congressman, they will lose the ability to obtain any federal funding. That would put them out of business and the way it sounds here, that would not be a bad thing. Has ANYONE had a good experience with Keiser?

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Gia2008
Fort Worth, US
Send a message
Aug 22, 2009 9:45 am EDT

Unfortunately, I have no good comments to offer about Keiser either.

I took one class with them about 8 years ago, which I completed but decided not to continue on with them. At the time, I was on active duty and was using Tuition Assistance which pays for your classes in full AS YOU TAKE AND PASS THEM. At no time was I told that I had to pay for an entire semester up front. Well now that I'm trying to use my GI Bill to return to school, no school will take me because they require all transcripts from previous colleges and Keiser is holding mine hostage. I've contacted the agency my account was given to and they are sending me a copy of the school's "ledger" as proof that I owe the money. Well as far as I'm concerned, if Keiser can't produce a copy of the contract or agreement with my signature acknowledging and agreeing to those terms, I don't owe them jack! As a matter of fact, if this is the case, I plan to put Keiser and their accrediting body on blast by contacting the local news in my area and they local news for the campus I attended. What they're doing to people is not fair and just complaining about it amongst ourselves is not going to help. KEISER NEEDS TO BE STOPPED AND SHUT DOWN!
I can't improve the quality of my or my family's life without an education or use the GI Bill benefit I've earned after 20 years of honorable service. Something definitely has to be done!

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Gia2008
Fort Worth, US
Send a message
Aug 22, 2009 9:47 am EDT

Marisol or anyone else considering Keiser,

DON'T DO IT! And DON'T sign anything with them! If you do, I guarantee you'll live to regret it!

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Gia2008
Fort Worth, US
Send a message
Aug 22, 2009 9:50 am EDT

KJF count me in! Anything I can do to help eliminate this garbage of a so-called institution of higher learning.

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Carolee Smith
Miami Gardens, US
Send a message
Aug 22, 2009 10:13 am EDT

I agree. i am also victim Keiser unveristy/college need to close down

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Carolee Smith
Miami Gardens, US
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Aug 22, 2009 10:13 am EDT

close down

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slick77
Stuart, US
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Sep 28, 2009 6:56 pm EDT

I have recently withdrawn from Keiser University after being force into staying for a full semester! This school is a scam! I was misled from the very first visit with the enrollment counselor, he promised things which he did not follow through with! I was told that I could carry over credit which I earned at another accredited university, what a joke! I have never experienced a teacher who gave the students the answers to the quiz before handing them the testing material! I have reported Keiser to the Federal Trade Commission, and strongly recommend anyone who has experienced misleading financial problems or a low standard of education to report their problems as well!

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jeff estes
Winter Park, US
Send a message
Sep 30, 2009 3:47 pm EDT

Keiser is also screwing me out of six thousand dollars. I took a class in march that I paid for up front. I was off in April. May I started my core in nuc med. I went for three and a half months in the program and had to stop because of personal problems. They are billing me for two semesters. With all their double talk and money only as a goal, they can basically call the shots with your financial aid money. DO NOT GO TO Keiser. They manipulate the system and your funds that have to be paid back in a very unethical way. Always get everything in writing before you agree to anything and really, just go to a state approved community college. Keiser nuc med program isnt even accredited, and I fell for the hype.

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kjf
US
Send a message
Oct 01, 2009 10:46 am EDT

ANYONE AND EVERYONE who was cheated out of money from these SKANKS - go to this website and fill out a one page complaint form and request a refund. I did it and in my cover letter I included some examples from this complaint board as well as the site address. PLEASE get your MONEY BACK!

http://www.ed.gov/offices/OSFAP/DCS/disputes
Unpaid Refund

If you received a loan to pay for a period of enrollment at a school that you did not attend or withdrew, you may be eligible for discharge of some or all of your
loan(s). If the school was required to make a refund of your loan under federal regulations but failed to do so, you may be eligible for discharge of some or all of your loans. Whether you qualify for a discharge and the amount that may be discharged will depend on when you last attended the school and how long you attended.

What to Do:

You must complete and submit an unpaid refund discharge application form. You can request this form from the agency that holds your loan, or you can download it now. Check a recent demand letter or bill for this loan; if the address to which you are requested to send payment is the National Payment Center in Greenville, TX, you should submit your completed form to:

UNITED STATES DEPARTMENT OF EDUCATION
FEDERAL STUDENT AID
Processing Group Regional Office, Room 8633
50 Beale Street
San Francisco, CA [protected]

You may request a copy of this discharge application form by calling [protected].

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tfrance
West Palm Beach, US
Send a message
Oct 01, 2009 5:27 pm EDT

I was also scammed by Keiser, I went there to "talk" about my options and ended up gettingh conned into going there. I was already going to Palm Beach Community College and they signed me up for classes. They told me all kinds of lies and promised me the world. I have taken 10 online classes there and they never made contact with me after knowing that my financial aid/grants ran out. Therefore i started another semester without knowing i was fully financially responsible and my payments went from $50 a month to $478 without any notice. How is this legal? Everytime you try to get answers they give you the run around. Keiser is a scam and I reccommend you run far far away.

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Acr
Tallahassee, US
Send a message
Oct 07, 2009 8:30 am EDT

I agree with everyone on here. I have completed a year and 2 months almost in the Radiology program and I was suppose 2 be making monthly payments of $50 2 tuition options. Well going into my program I couldnt work and go 2 school I lose my job and couldnt find another one because my schedule was so crazy. they called me into their offices earlier this year about late payments that I was suppose to be paying tuition options ad i told them that I'm not working and i don't know how im gone pay one bill to the next and so I called tuition options they said all they do is take payments you have 2 talk 2 your school. I never went back and discuss this with them and i continued on with school and yesterday at 6pm when im leaving clinicals my program director called not financial aid or the brusar office. She said i don't know whats going on but financial aid had me call you 2 let u know you are being withdrawed. I went up 2 the school immediately after the phone call where when i got there no one was compassionate about helping me get out of this situation they told me the only thing i could do was pay the loan off which is $11, 700! How can you ask that of a student and im telling you that i had 2 move out my apartment and im about 2 lose my car and everything i didnt have the $50 a month and then i asked why wasnt i notified that i would be withdrawed 2day and no one gave me a answer. i feel like they didnt give me a chance because they didnt want me 2 withdraw...im so upset because i was so close 2 finishing school the next year and now im wondering about my transcript and how i can get out of this? any suggestions from anyone would be helpful.

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louisd
US
Send a message
Oct 20, 2009 3:22 pm EDT

Wow! I was considering enrolling in Keiser University's radiography program but not after reading these comments!

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billybo
TN
Send a message
Oct 22, 2009 12:29 pm EDT

Holy Cow! I had my suspicions that this school was a scam because no other college that I know would accept their class credits. Thanks for the straight scoop guys and all the best to you in getting your situations worked out.

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Tripper
Brandon, US
Send a message
Nov 05, 2009 1:44 pm EST

Went to Keiser in lakeland. After a torturous round of getting my loans set up, I still needed to sign a contract for an additional $200 a month payment to the school.

I had to drop after the first day due to the recession and my hours at work getting cut.

Here's where they showed their true colors.

Day 2. Talked to my advisor who was visibly upset not concerned. He kept leaving the meeting room with me and talking to his superior. He did this three times. I felt like I was at a dealership and the salesman kept going to his finance manager to "work it out, be right back" b.s.

This went on for about an hour. He eventually said ok, you don't need to do anything else, I'll take care of everything from here, in reference to cancellation. I quickly stopped by admissions and the young girl who had no clue about cancellation told me it would be taken care of.

Day 3. With an uneasy feeling in my stomach, I felt the need to do some things on my own like I normally do. So I went down there unannounced and tried to make my way to two different areas without seeing my advisor. This felt like mission impossible seriously. As soon as you get to the front desk they try to get you set up, so I came in through the student doors instead.

I had a cancellation paper typed up and went straight to admissions. The same girl as yesterday, I gave her the form and made sure she entered my cancellation right there. Next step was financial aid. Boy was that like fort knox, I had to pass by the advisors offices. I didnt make it through, they caught me and stuck me with another advisor so I made a lame excuse and went straight to the book store. My books were still wrapped and they said they couldnt take them back! WTF? seriously if this was a legit school they wouldnt have a problem during the first week of school taking books back but, this is a private for profit organization run to look like a school, so I was out over $400, $415 to be exact.

Pissed, I went back to Financial Aid and basically blew off the advisors as they passed by, sat down in FA and got my contract with their "new loan company" canceled. It took about 30 minutes but it was done.

So basically up until now Keiser has sent my $415 to collections and they used to harass me until about three months ago they are calling trying to get me to enroll again.

I am glad I handled my business myself, I had a gut feeling they were going to try and keep the semester tuition of over $5k to themselves and not tell me.

And yes, they TARGET minorities big time. Why you ask? Because they get federal aid and are duped into giving all that money to Kaiser. What a business huh?

Stay away.

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thamaineone
US
Send a message
Jan 20, 2010 12:11 pm EST

Count me in. They ripped me off and charged me for a full semester after only one class.

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karess32771
Sanford, US
Send a message
Jan 21, 2010 4:34 pm EST

I am having the same problem with them after attending this school for over a year. I am being chardged for classes that I did not take and they will not release my offical transcripts because I have now transferred to another school. i am going to start a class action law suit against them and anyone that wants to join me please email me at karess38@yahoo.com

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MsCherry561
Miramar, US
Send a message
Feb 05, 2010 3:27 pm EST

Ms. Cherry:
Thanks for the Info guys. I have a meeting with Keiser at the Pembroke Pines location for the Legal Studies program on 2/6/2010 but thanks to all of these comments I'm not going to waste my time or gas. Good luck to everyone and I hope all of you get your money also keep ya head up, things will get better.

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Dan1233
Great Neck, US
Send a message
Feb 05, 2010 4:01 pm EST

i dont get...how can you all have the same problem?...like most of you are having a problem with getting your money back. Why did you not research if you could afford staying at a college without working, worse case scenarios, e.t.c... These arentreasons that would make any normal person not go here because almost all of you dropped out. I can see why you are having the problems that you are having. Try to think outside of the box, dont join a program if you dont have the financial stability in your life that you should have when you want to make a decision as big as this.

On another note i hope all of you do get your money back. Anyone take radiological technician? Any feed back on that?

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hcc
US
Send a message
Apr 01, 2010 10:03 pm EDT

Just FYI...I go to community college and they only give you the first week of the semester, 7 days, to get a refund. So if you registered for 1 class or 5 classes, and decide to withdraw after the first week of class you don't get any of that money back. And you are required by law to pay it back.

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slick77
Stuart, US
Send a message
Apr 02, 2010 7:26 am EDT

Well Mr.hcc just FYI, most students studying are getting financial aid so they can enjoy the same opportunities. These students do not intend on paying an additional 1500.00 per semester! The major problem is the lack of information given at enrollment and a sales pitch which could sell a bag of sh-t to the Pope! I think the issue here is you are trying to compare a community college with a private institute.

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CharlesmS
US
Send a message
Apr 02, 2010 9:38 am EDT

This school feeds you false information and try to get what ever they can take. You guys have no idea until you have seen it with your own two eyes. In our situation it wasnt that we decided a week or two before that we didnt want to take a class which was registered. After about 6 months of talking to the school my girlfriend decided to take one online class so she could be fast tracked into the program once we moved to the area.
Right before my grilfriends first online class we were called one day ahead of time and told that we had to show up on the local campus for a manditory orientation. After calling in for work and driving over two hours to the campus they handed us a booklet and that would of been it if we didnt notice they enrolled her in another onsite class which was previously agreed she wasnt taking at that time. The counsler informed us that she would take us out of the class and it would not be a problem.
After returning home we had farther contact from the school comfirming out leaving of the class before it would cost anything. We had never mentioned we wanted this class they enrolled her into it for no reason. A few weeks after she completed her online class she was billed for the class which was prevously agreed to be dropped for $2, 000. They informed her that she had atleast a month until they would send her to collections for the debt. Right away she called, emailed, and faxed the school trying to explain that they made a mistake.
Unlike before when she couldnt shake them from contacting her reguarding enrolling in classes, no one would explain to her why she was put in this class anyways and billed. Less then a week after receiving the bill a bill collector called. It turns out her month before collections was really only a few days. After about a month of collecting all the information through emails which the school stated she would not be put into this class the collection agency decided to back off. Should you try and decide to attend this school be very careful and make sure you have documentation on everything you want. I personally would never set foot near this campus again. Good luck to everyone no matter what you path.

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Roger Martin
South Daytona, US
Send a message
Apr 08, 2010 3:26 am EDT

It is a no win situation for the student consumer because the education system is compartmentalized. The financial funding system, thru federal regulation, places the liability directly on the student consumer thru legalese. While paper mill institutions like Keiser University/College, receive state accreditation to protect them from litigation for their practice in racketeering. I believe the Keiser family receives this coverage because they are entrenched in Florida politics as indicated in the following appointments. Ms. Keiser sat on the Board of Directors for the Florida Association of Postsecondary Schools and Colleges (FAPSC) for a full year, appointed by the Florida Commissioner of Education to the K-2O Partnership Committee, served the State of Florida as a Governor Jeb Bush appointee to the Board of Directors for Workforce Florida, Inc. to mention just a few.

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KUGraduate09
Daytona Beach Shores, US
Send a message
Apr 21, 2010 4:23 pm EDT

I do not understand this comments. The financial aid department at Keiser walked me through everything. They were always there when I had a question. They even found me scholarships to help pay for school. I think these people need to take responsibility for not paying attention.

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alwayssunshine1
bradenton, US
Send a message
May 10, 2010 4:30 pm EDT

I am in the process of obtaining legal representation. I am waiting on a response from the attorney. I QUIT my JOB making 42, 500 a year, which Keiser KNEW i was doing in order to attend their program, only to be told 3 days later that I did not have enough financial aid. Now I am left with no job or school. I am suing the crap out of them If i can... they cant play with lives like this... if you want to be a part of this, please contact me asap

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  4. Keiser University address
    1500 NW 49th St, Fort Lauderdale, Florida, 33309, United States
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  6. Nick
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    Dec 18, 2024
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Keiser University Category
Keiser University is ranked 44 among 269 companies in the Colleges and Universities category