Kensington Tours review: Travel plans

UNRELIABLE.

Poorly planned.

We were promised a seamless, first class 2 week trip to Japan.

The hotel rooms offered were all standard rooms - in big box hotels, so we booked our hotels separately. We were promised private transportation but our itinerary listed public transportation.

We had no choice if a half day tour was scheduled in the morning or afternoon - and they didn't want to release the details of our itinerary until 3 days before leaving. I insisted and got the itinerary about 10days before and contacted my agent when I found numerous problems, but the worst was when we were in country and discovered problems with our luggage. We were not advised the train's accommodate carryon luggage but not our full size suitcases. Later they acknowledged, 'this is a common problem.' Multiple options abound but were not suggested nor offered. At the last minute we made our own arrangement to have our luggage shipped ahead - a common solution but a panic when discovering the problem hours before leaving.

What a mess.