Kents Hill Australian Labradoodles’s earns a 1.0-star rating from 1 reviews, showing that the majority of puppy adopters are dissatisfied with their new furry companions.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Keywords
absence of lacrimal glands australian labradoodle club of america alca blind breeder chronic pain cloudy eyes congenital anomalies congenital corneal abnormalities crate charge dishonest dismissive disrespectful emotional harm eye problem fraudulent gums health problems hind legs humane euthanasia inability to control bladder and bowel functionDishonest and misleading breeder, unethical behavior
This breeder sold me a female puppy with several potentially LETHAL congenital anomalies though she knew or at the very least should have known about them. When I received the puppy, I immediately noticed that she had cloudy eyes and that her lips did not cover her gums even when her mouth was closed. These abnormalities were plainly visible even to a person with no veterinary experience like me.
Three hours after receiving the puppy, I took her to the primary vet who confirmed that she had a mouth/teeth malformation and an eye problem. The vet then advised me to take the puppy to an ophthalmologist, who diagnosed her with congenital corneal abnormalities and absence of lacrimal glands. The doctor told me that my puppy could become BLIND.
The breeder should have known about these plainly visible problems. In fact, though she was well aware of a separate non-lethal defect in the puppy’s tail, she did not disclose that defect to me prior to selling the puppy. Clearly, her actions were dishonest, fraudulent and negligent.
Once I learned about these problems, I called the breeder and requested to return the puppy. At this point, I was understandably upset and saddened about the puppy’s health. Yet, she was very disrespectful and dismissive over the phone. She refused to cover the shipping costs to send the puppy back and also initially declined to refund any of the incidental costs of the original purchase, which included shipping and a crate charge (she later agreed to only a partial refund of these charges). She said that, if I could not afford to send the puppy back, I should find another home for her in the state where I lived.
All this despite KNOWING AND FAILING TO DISCLOSE at least one defect in the puppy, and despite the fact that she should have known about other plainly visible and very serious defects. Since shipping the puppy back to the breeder was too expensive and finding another home for her would be virtually impossible based on her health problems, I decided to keep the puppy and give her the best care I could. But, about ten days later, the puppy developed difficulty moving her hind legs and became very lethargic. I took the puppy to the primary vet again, and this time the vet made an immediate referral to an orthopedic specialist.
The orthopedist ran x-rays and diagnosed her with a severe congenital vertebral malformation that would soon lead to paralysis, inability to control bladder and bowel function which would lead to frequent severe infections, and chronic pain. The orthopedist told me that the puppy would endure significant pain and suffering due to these issues, and, after further discussion with the doctor, I decided that HUMANE EUTHANASIA was the most reasonable approach.
I can assure you this was one of the most painful decisions I have made. The breeder’s dishonesty and negligence has caused me terrible emotional harm, and cost me more than $600 in vet bills, apart from the only partial refund of incidental costs from the original purchase. I have all the vet reports proving what is described here, and have lodged complaint with the Australian Labradoodle Club of America (ALCA).
I decided to share this story because I do not want anybody to go through an experience like this with this breeder.
Is Kents Hill Australian Labradoodles Legit?
Kents Hill Australian Labradoodles earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Kents Hill Australian Labradoodles. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Kents Hill Australian Labradoodles's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Kentshilllabradoodles.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Kentshilllabradoodles.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the kentshilllabradoodles.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Kentshilllabradoodles.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The kentshilllabradoodles.com may offer a niche product or service that is only of interest to a smaller audience.
- The use of a free email address for contact on kentshilllabradoodles.com may be a red flag indicating potentially unreliable or fraudulent activity.
Kents Hill Australian Labradoodles Reviews 0
If you represent Kents Hill Australian Labradoodles, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Kents Hill Australian Labradoodles complaint handling
-
Kents Hill Australian Labradoodles Contacts
-
Kents Hill Australian Labradoodles phone numbers+1 (207) 557-0792+1 (207) 557-0792Click up if you have successfully reached Kents Hill Australian Labradoodles by calling +1 (207) 557-0792 phone number 0 0 users reported that they have successfully reached Kents Hill Australian Labradoodles by calling +1 (207) 557-0792 phone number Click down if you have unsuccessfully reached Kents Hill Australian Labradoodles by calling +1 (207) 557-0792 phone number 0 0 users reported that they have UNsuccessfully reached Kents Hill Australian Labradoodles by calling +1 (207) 557-0792 phone number
-
Kents Hill Australian Labradoodles emailskentshilllabradoodles@gmail.com100%Confidence score: 100%Support
-
Kents Hill Australian Labradoodles address16 Davis Point Road, Wayne, Maine, 04284, United States
-
Kents Hill Australian Labradoodles social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all Kents Hill Australian Labradoodles contacts
Recent comments about Kents Hill Australian Labradoodles company
Dishonest and misleading breeder, unethical behavior
Alluwee Labradors
2 reviews
Noah's Little Ark
6 reviews
Imperial Kennels
4 reviews
Misty Ridge Animal Resort and Boarding Kennel
1 review
Djchihuahua
3 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Love these pups and family
The complaint made entirely false accusations and statements, claiming us to be a " Dishonest and misleading breeder, unethical".
In my 16 years breeding experience I have never received a false claim and complaint such as this.
Please see our Comments Page on our website for an accurate description of our customer satisfaction.
Comments Page http://www.kentshilllabradoodles.com/comments.html
This is in response to the complaint you received from our customer in Miami. Below I've described our experience with Pamela and the unfortunate outcome for little Coco.
Pamela wanted the smallest of our puppies. Coco was the smallest from the litter. She was very alert, playful and had a very good appetite. After I received the first complaint from Pamela about the eye condition of Coco, I agreed that she should show her to an ophthalmologist and send me the report. In the state of Maine we don’t have a canine ophthalmologist. My veterinarian made a full physical exam of Coco and didn’t find anything wrong with her vision. For puppies at that age, it’s normal to have blurry eyes. I received the travel health certificate without a problem, (The tail condition was mentioned in the report). I forwarded Pamela’s complaint to my Veterinarian who wrote back that: “Maybe it happened in transit. Corneal abrasion's are not uncommon. I did not see squinting when I examined the puppy. If I did I would have done a stain as well”.
After Pamela had received the ophthalmologist report (I forwarded it to my Veterinarian) she called me and was very unhappy. I asked her if she would like to return Coco. She said yes. I told her that in our policy (which is clearly stated on our web site) it states that we make a full refund except for the deposit which is not refundable. Pamela strongly disagreed. She wanted back everything including shipping and crating. To avoid any confrontation I decided against my policy to make a full refund including the deposit and 40% of the shipping. We have a mutual agreement with Pamela to those conditions. During the same conversation, I offered her the refund and that she keep Coco or find her a good home in Florida, because another flight across the country (from Miami to Maine) would be hard for Coco. She said she would think about it.
After she received a full refund (which she called for some reason partial), I called her and asked her what she decided to do with Coco. She sent me a health report from an orthopedic veterinarian which showed that the health condition of Coco was very poor and she decided to put Coco to sleep. It was a very hard decision for her. I was very sad because I was sure that I was selling a healthy puppy, judging by her behavior and the report of my veterinarian. Pamela accused me of dishonesty and fraudulence. In my 16 years of raising and selling puppies this is the first time something like this happened.
Also, feel welcome to contact our Veterinarian. Mary Sheridan, DVM examined Coco
Formal Puppy Name: Kents Hill Rosie's Pink Girl Pere (Small Girl)
Birth Date: December 1st, 2016
Color: Red
Gender: Female
Microchip: Buddy-ID # [protected]
Our veterinarian:
Winthrop Veterinary Hospital
1942 Route 202
Winthrop, Maine 04364
Bill Bryant, DVM and Mary Sheridan, DVM
[protected]
www.winthropvet.com
Thank you very much.
Also please feel welcome to contact me by phone [protected] cell [protected] and I will be happy to help with any questions you may have.
Best Regards, Angelica Down
www.kentshilllabradoodles.com