Kevin Whitaker Chevrolet Cadillac’s earns a 1.0-star rating from 5 reviews, showing that the majority of customers are dissatisfied with their purchases.
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I been a customer for a long time (bought tires/brakes, service, etc
I been a customer for a long time (bought tires/brakes, service, etc.) and won't ever be going back. Had my oil changed there on a Thursday and my car immediately was acting up. Called Saturday, said they'd call back, but never did. Dropped my car off early Monday morning, and asked ETA and they said it'd likely be a couple of days until they could diagnose the issue. Called back Tuesday afternoon, asking again for ETA, and they said the same -- it would be a couple of days to diagnose the issue. I then told them I would pick up my car and take it elsewhere because I needed my car back. An hour later I get a call back being told they did the diagnosis and it would be a $140 charge. I came and picked up my car and spoke with the GM and servicer manager, and they apologized for the "miscommunication" but refused to waive the charge. Basically swindled me out of a fee, and prioritized a small fee over keeping a long-term customer. I won't go back.
Kevin Whitaker Chevrolet Cadillac Complaints 4
Bought a brand spanking new 2021 ride and gave up my 2017 Tahoe to Kevin Whitaker Chevy
Bought a brand spanking new 2021 ride and gave up my 2017 Tahoe to Kevin Whitaker Chevy. But guess what? The car got messed up during transport and the dealership didn't even bother to write it down. When I called them up to let them know, they straight up refused to do anything about it. No solutions, no help, nada. And to top it off, they wouldn't even give me my old car back. What a bummer.
I bought a car from Kevin Whitaker Chevrolet Cadillac on January 25, even though it had some issues
I bought a car from Kevin Whitaker Chevrolet Cadillac on January 25, even though it had some issues. But after a week, my backup camera started acting up. I took it to the dealership on March 2, and they kept it for over a week without being able to fix it. On March 9, I agreed to sell the car back to them for $45,000, even though I only owed $25,000. They were supposed to give me the remaining equity of $25,295.12, but they're not paying me.
So, I got a call from Kevin Whitaker Chevy Caddy in Dec 2020 about getting an extended warranty for my 2019 Chevy Traverse
So, I got a call from Kevin Whitaker Chevy Caddy in Dec 2020 about getting an extended warranty for my 2019 Chevy Traverse. I bought it new and paid cash. I had to take it back to the dealer 3 or 4 times cuz one of the back seats was busted. Ryan, the Service Tech, told me that "*** Whitaker ain't gonna honor the warranty" even though they asked me to buy it. He also said I gotta pay full price for a new seat. The seat first broke in 2019 right after I bought it.
Is Kevin Whitaker Chevrolet Cadillac Legit?
Kevin Whitaker Chevrolet Cadillac earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
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I took my car in for service 'cause it was under warranty and had a transmission issue
I took my car in for service 'cause it was under warranty and had a transmission issue. I got some videos to show the problem. The transmission guy, Brandon, took a quick test drive with me there. He didn't hook up the car to the computer to check for problems. Brandon said that these transmissions are usually good and don't have issues, but a hard shift can be normal even after a test drive. The hard shift and slippage from 2nd to 3rd gear was really bad and some mechanics said there was a problem with the transmission, but they weren't sure without taking it apart. I've kept up with maintenance and have records to prove it. Brandon didn't give me any paperwork on the day of the inspection (July 22), but I have some screenshots from when I went to Parks GMC dealership on July 20 (with 98,78X mi) and talked to mechanic Rob O. He called their transmission specialist for me to go there. I opened a case with GM customer care on 5/11/2022 (128,483 mi) 'cause the truck was still hard shifting and slipping and actually worse. The truck was serviced on 6/13/22 by *** and they said it needed a new transmission. The computer diagnostic showed 2 historical codes (for 2nd-3rd gear solenoid failure) and 3 current codes. GM customer care offered a 30% discount on a new transmission based on their "policy evaluation" tool. The total replacement cost was $6,427.55 (their part-1928.27 /my part-4499.28). I offered to split the cost 50/50 since I took the car in for the exact problem under warranty and the diagnosis wasn't done right and I didn't get the right paperwork. What I suggested is totally fair in this situation.
About Kevin Whitaker Chevrolet Cadillac
One of the things that sets Kevin Whitaker Chevrolet Cadillac apart from other car dealerships is its commitment to customer satisfaction. The dealership's staff is knowledgeable, friendly, and always willing to go the extra mile to ensure that customers are happy with their purchase. Whether you're looking for a new car or a used one, the dealership's team will work with you to find the perfect vehicle that meets your needs and budget.
In addition to its impressive selection of vehicles, Kevin Whitaker Chevrolet Cadillac also offers a range of financing options to make purchasing a car more affordable. The dealership works with a variety of lenders to provide customers with competitive rates and flexible payment plans. Whether you have good credit, bad credit, or no credit at all, the dealership's finance team will work with you to find a financing solution that works for you.
Another thing that sets Kevin Whitaker Chevrolet Cadillac apart from other car dealerships is its commitment to the community. The dealership is actively involved in various charitable organizations and events in the Greenville area, including the United Way, the American Cancer Society, and the Greenville Humane Society. The dealership's staff is passionate about giving back to the community and is always looking for ways to make a positive impact.
Overall, Kevin Whitaker Chevrolet Cadillac is a top-notch car dealership that offers a wide range of vehicles, financing options, and exceptional customer service. Whether you're in the market for a new or used car, the dealership's team will work with you to find the perfect vehicle that meets your needs and budget. With its commitment to customer satisfaction and community involvement, Kevin Whitaker Chevrolet Cadillac is a dealership that you can trust.
Overview of Kevin Whitaker Chevrolet Cadillac complaint handling
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Kevin Whitaker Chevrolet Cadillac Contacts
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Kevin Whitaker Chevrolet Cadillac phone numbers+1 (864) 297-0011+1 (864) 297-0011Click up if you have successfully reached Kevin Whitaker Chevrolet Cadillac by calling +1 (864) 297-0011 phone number 0 0 users reported that they have successfully reached Kevin Whitaker Chevrolet Cadillac by calling +1 (864) 297-0011 phone number Click down if you have unsuccessfully reached Kevin Whitaker Chevrolet Cadillac by calling +1 (864) 297-0011 phone number 0 0 users reported that they have UNsuccessfully reached Kevin Whitaker Chevrolet Cadillac by calling +1 (864) 297-0011 phone number
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Kevin Whitaker Chevrolet Cadillac address2320 Laurens Road, Greenville, South Carolina, 29607-3247, United States
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Kevin Whitaker Chevrolet Cadillac social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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