Kicks Crew Store
Reviews and Complaints

This so called company is a scam site. They ignore all messages. You cannot call them. The number they list says they're not accepting calls. Unbelievably bad! Avoid at all costs. People are even listing their complaints on the company's social media

If I could rate a negative number I would. I purchased a pair of uggs on December 7th to come in time for Christmas as a gift for a family member. The owner of the shoes shipped them to Kicks Crew factory in time so they would come before Christmas but instead of processing the order and shipping it to me, the facility decided to hold the package for three weeks, therefore causing my order to come in way after Christmas. I tried to speak with support but rather than talking to me they immediately shipped the package with no explanation behind the delay. Completely unprofessional and no transparency. Shady company, do not spend your money here.

The worst. Ordered shoes end of September, 2022, paid extra $30 shipping. Received about 2 weeks later. Too big, so I followed all their return/exchange protocol and paid another delivery fee of $75+. These were $120 shoes. Now it is almost January, 2023, and still no shoes. I have communicated numerous times with them, and always get the same canned response about them forwarding my concerns on to whoever. I am now asking for a refund, and the only response I get now is to watch for a payment request in my email. Never received anything, and why would I want to pay them any more$? Just want a refund!

I made an order of 275$ and never received it I contacted them every month sometimes they respond but never to fix the issue and then they charged me 88$ for no reason. Don't ever order from there!

This company has terrible customer service, I ordered some shoes off their website for my loved one who is incarcerated accidently made several typos in his name and forgot to put the inmate number on the package, I sent a text as soon as I notice that mistake sent customer support an email, they were supposed to contact me and never did so, I attempted several more times to contact them and same results, the shoes was delivered but without that inmate ID number he never got them further more I've attempted to reach out to FedEx since they delivered the shoes and the same results no support to get the package to its intended recipient. I know I made the mistake, but I've done everything I could to correct it but as of right now I'm out of $241.41 which I should be entitled to, or my shoes returned to me. However due to the poor customer service of Kick Crews neither has been resolved and no attempt by the company to reach out to fix this situation. If I had to order shoes through this company again, I'd rather walk barefoot on hot coals, then to deal with this company. I urge anyone looking to order shoes not to order shoes from this company the customer service is terrible, and you end up losing money in the end and no support from their support team it's just a lot or automated email response, to anything you send them. I'm only giving one star because I couldn't submit this review without giving a star if it was up to me it Kicks crews wouldn't get any stars from me.

First, delivery takes a long time with a very high shipping cost. Next, I purchased a Nike Vomero 5 from them. Great shoe and no complaints, until I decide to wear them out for the first time. I had to cut two big white tags off that they put on to wear them. Once I wore the Vomero out to the parking garage to my car, I had notice that the side of the toe mash had ripped and created a big hole where I can put my finger through. I understand stand that they put the tags on for a reason. But I paid over $400 for these shoes and wore it for less then 10 minutes to find the hole on the toe box. I had contacted them and asked if they can at least give me a discount or anything so that I can repurchase the same shoe from them since I really love these shoes. But instead, all they said was that the tags were off and we can't do any about it. They were the one with the poor quality control and sold a pre ripped pair for $400. Even StockX would try to help their customers with problems like this. I understand that they can't wear and check the shoes, but at least help a customer who just lost $400 for buying a shoe from them. I didn't even had the chance to wear them for an hour. I really like their new App Store but this is a huge minus for me and I'll try my best to share my honest bad experience reviews everywhere and to everyone. Thanks Kicks Crew for wasting my money and my time!

I order a pair of shoes from Kicks Crew and they got lost in the mail and they refused to refund me or send me another pair of shoes even after confirming is the US Postal Service that the shoes were lost. Please don't order any shoes from this fraudulently company.

I would rate it a 0. I ordered a gift about 18 days ago and still has not been shipped. I have made attempts to contact and no response . Now I have to go and purchase another gift. The shipping cost is high. I would never order from this company again.

Purchase from, support, KicksCrew at the risk of your mental and financial wellbeing. On 9 February 2022 I placed an order for a pair of Nike Air Force 1 07 WB, USD211 including shipping to New Zealand. On 15 February 2022 I emailed KicksCrew asking when the order would be dispatched; the response being the order was being transferred to thier quality control center for the final inspection. On 23 February 2022 I emailed KicksCrew cancelling the order due to non-performance, the order had not been dispatched. On 24 February 2022, 26 February 2022, 28 February 2022 and 1 March 2022 KicksCrew made offers to discount the order by: USD10, USD20, USD30, and USD35, respectively. I rejected each offer and asked for a refund of the full amount (USD211) to the original method of payment (PayPal). The dispute is with PayPal. As above, purchase from, support, KicksCrew at the risk of your mental and financial wellbeing.

I wish I could give 0 stars! 1) shoes are clearly fake 2) they charged $35 for express shipment and the products arrived a month later 3) I tried to return the product and they wanted me to cover the shipment costs which are basically the same amount of the shoes I purchased DON'T BUY FROM THEM

Kickscrew never delivered my product and it took several weeks for me to receive a full refund. I had to open up a dispute case with PayPal, and then the refund magically came in a day later. Order from Kickscrew with caution! My advice is to use PayPal which makes it very easy to file a dispute, and which got me a full refund from Kickscrew (they didn't take the 15% cancellation fee). Seems like PayPal might be their lifeline. Also note how they upped the discount $ so I won't cancel the transaction (or cause trouble). In the hopes that this will help someone, here's the summary: - Product ordered on February 12th, 2022. No information for days except that my order was processing. - February 20th, 2022, I send an email to Kickscrew inquiring the state of my order. Receive reply that it's in process. No information after that for days. Starting to get worried. - March 2nd, 2022, I send an email again with a request to cancel since the product was obviously not being shipped. Receive reply that it's still in process and am offered a $10 discount which I decline. I ask again for a refund per their website's instructions ("you have the option to cancel it before the order was shipped out by message us on our website or send us an email..."). - March 3, 2022, customer service offers me a discount of $20. I decline and ask for a refund. - March 5, 2022, customer service offers me a discount of $30. I decline and ask for a refund. - March 8, 2022, I file a case with PayPal, uploading the entire email transaction exported in PDF. Also write the Kickscrew an email saying that, unless I receive a full refund, I will contact the FTC, FTC, econsumer.gov, IC3 and more. - March 9, 2022, full refund deposited into my PayPal account.

Stay away from this company. They'll rip you off and because they're in China, they know there's zero accountability. I purchased a pair of grey and black shoes from them. Very expensive shoes. And when they started processing the order, I realized they were shipping me BLUE colored shoes. I told them to cancel and refund me, and they refused and insisted on charging me a 15% cancellation fee. (Which is a decent amount of money for these shoes). Then they stopped responding to my emails.

On April 14th, I ordered a pair of shoes, the men's Nike KD Trey 5 VIII size 10.5, from Kickscrew.com. Order number ***. I ordered with express shipping (an additional $35). I contacted the company to ask when the order might be fulfilled, and when I could expect shipment. I've received no answer from them, and when I check status of the order on the "shop" app, it shows that the vendor is still "fulfilling" the order.

I placed an order for a pair of shoes from Kickscrew*** on April 4th. The Kickscrew website says that the order will ship to their warehouse for authentication in 5-10 business days. However 18+ business days later they still have not shipped for authentication, so I asked for the order to be canceled as it was a birthday gift and I had to re-purchase the item from another store. Instead of canceling my order as requested, I was told by Kickcrew customer service member *** that he can give me a $10 discount if I wait. I say No, please cancel. A few days later, he then responds that he can give me a $20 discount if I wait... I say NO PLEASE CANCEL, I do not agree. A few days later he respond again, saying they can do a $30 dollar discount. I have responded again that I want the order canceled. I am so disappointed. Again I have already spent $*** to re-purchase the item with another company. I don't even trust the item from Kickscrew will be authentic at this point. I just want the ordered canceled before they try to ship me an item I no longer want and the money released back to my account.

I purchased a pair of shoes for my toddler on April 13th 2022. I wanted him to wear them for Easter. However they weren't delivered. I contacted kickscrew and they informed I needed to wait 10 days after the order took place before it's even going to be shipped. Well here it is May 6th and I still don't hve my order in fact it hasn't even been shipped. I did reach out to them again and they tried to give me a 10$ discount for the delay which is totally unfair and not worth the money I spent! Also keep in mind the shoes are for a toddler. My son feet grows almost every month! As a baby your lucky to get a months worth of wear out of shoes. I'm not sure that he'll even be able to fit the shoe anymore by the time it makes it here if it ever does! And now that's a wasted 150$ please just help me get my money back. I feel totally scammed!

My girlfriend purchased sneakers for me via this website as a holiday gift, she even paid for express shipping ($30) and we still have not gotten the sneakers. She reached out multiple times and the only time we received a response was when we wanted to cancel the order which would include a 15 percent deduction of our reimbursement. Naturally, we have waited to receive the sneakers to avoid the 15 percent deduction. However, it has been close to a month and still we have not received the sneakers. Timeframe roughly since 12/8 to current date 1/7/22. There have been several complaints for this exact same reason. If the company is not able to provide the service it offers then it should not risk other people's time and money.

I purchased a pair of shoes and paid for the order to be expidited. I have emailed the company asking where are the shoes and also for the cost of the shoe to be shipped faster returned to my credit card. I have not received the shoes nor have I received any type of credit. There company states that they provide one of the most trusted and seamless e-commerce marketplaces for unique sneakers online and ships worldwide.

The shoes appear to be a knock of brand of nike they havent responded to me asking for a refund no shipping details no tracking information no viable phone number to contact just an email. Just want money back please

I order shoes my son and I never review before this company mistakenly I google search shoes and available this company website I watch YouTube video and I feel maybe this company reliable and I order online but after 2 weeks I not received my order I several email send to them and they have some customer services rep reply back and say sorry order delay because item we not received our facility I'm not sure what they said because it's seem like they delay my order because they already stealing money to a lot of people and they same trick using and apply to me send me grab email and when I send email refund back my money they stop sending back reply and seem like they steal my money and I order my son birthday gift so embraced front of him so I advice every one be careful dealing with them I loose $180 maybe I earn more but my message 1.80 million people don't buy this website and don't business with them.

I purchased some Nike shoes and when they arrived, they were used with a dirty bare footprint on both inner soles, the outer box and tissue wrapped around the shoes was clearly used, and the tags had been cut. When I advised them of this and asked for a refund, they blamed it on the courier company. Don't give these people your money!