Kinetic Basement Solutions
Reviews and Complaints

Kinetic Basement Solutions. They came and evaluated our sump pump. KBS provided a concise estimate of our needs along with a couple of options. Once we made the decision and selected the option we thought best, the installers came precisely as they agreed they would; installed the sump pump and PVC connections. The actual cost was just as they said it would be. The installers explained what they did, demonstrated how quiet it is, and cleaned up so you couldn't tell they had been there. Very easy to work with.

Greg knew not only his products, but other manufacturers as well. He assessed our situation, offered practical options, and accepted our choices without any hard sell. In addition our plan required plumbing and electrical services which Greg and Nicole arranged in a timely, well coordinated schedule. Our goals were met at an affordable price. He gave us peace of mind and options for future service which is lacking in today's world. We would highly recommend Kinetic Basement solutions for all your wet basement issues.

Kinetic basement solutions installed a sump pump and battery back-up pump system in my mother's home in November . They did a great job with the installation and cleanup and the pumps have been very effective in keeping her basement dry. The only issue we had was that the drainage pipe from the system was placed too close to the house initially so the water kept coming back into the basement. This was easily rectified when my husband and brother in law extended the drainage trench. Now the system works perfectly. I especially like getting a weekly text and email telling me how the system is working.

Greg came to our home, he informed my wife and me that our basement would be dry and that we will be very happy with the transformation with the installation of the Kinetic Basement Solutions system. He was 100% correct, and we are! We found Greg's team in Clifton Park, NY not only professional but also respectful. Nicole (office manager) is a voice that reassures at all times. And she is delightful in conversation. Mark and the other technicians are an amazing team with their knowledge and ability to transform a basement space into a living area. And they are always very respectful in our home and on the property. Thank you, Sump Pump Geeks...because of all of you, we now have put the water and dampness problem behind us! Sincerely, Greg and Nicole

They did a nice job. Neat work and proper cleanup when they were done. Good communication too.

Excellent from office staff to the guys doing the work. End product exactly what was sold to me. Great system

Excellent work. The work was completed in a timely fashion by a knowledgeable, professional, & personable technician named Mark. Business was easy to contact and checked with us after the job was complete. Would not hesitate to recommend Sump Pump Geeks in Clifton Park or use them again for any future jobs.

From the initial walk-through estimate by Greg, the owner, to the completion of installation and clean-up, the experience was very professional. Everything was explained in detail with accompanying pictures and all questions were fully answered. The work crew was on- time and friendly. Constant communication throughout the entire process by the office manager Nicole. Would HIGHLY recommend!

Great company. Excellent communication, they got right back to us after we inquired about a battery back-up sump. They came right out to assess the situation, gave us options, gave us a few estimates, and after we decided on our choice, they installed a few days later. Installation was quick and easy, and how everything will work was explained to us. I wish all home improvement things were as fast and easy as Kinetic Basement made this project.

Very happy with the work done and the care taken. Crew answered questions that I had and they cleaned up the area and took particular care not to disturb my plants around the window well. When we met with Greg he was very professional and also answered questions about another area we were considering having done and that he would assist us there also. Nicole, the office manger, kept us advised of all the steps that we had to go thru. This is a great company to work with.

I wanted to add a backup sump bump to my existing system, to ensure the pump is always working with a redundancy pump in place. Greg, the PM from Kinetic Basement came to look at my sump and advised to replace mine with their systems. Greg is very knowledgeable with sump pump systems and provided me with various options, and costs. He even showed me the material used, and the overall system in his showroom. I decided to choose 1 option and moved on with them. The crews were good, and friendly. They finished the job to my satisfaction. I'd recommend The Sump Pump Geek / Kinetic Basement.

I am completely happy with the result- a dry basement after all these years. Greg and his staff are professional, efficient, and knowledgeable ever step of the way (design, installation, clean-up). The design considered all factors to have the best outcome, which ultimately involved replacing an old basement door, re-grading the south side of the house and installing underground drainage channel, and a complete system in the basement. I was very impressed with how thorough the project was evaluation, and quickly completed. Nicole, the coordinator in the office, is the best customer relationship person I have ever worked with.

We have been customers of Kinetic Basement Solutions for years. They are a great, customer-centric company. We started having serious water problems in a portion of our basement several years ago. We contacted many companies to see what they could do and Kinetic offered the best, most reasonable solution. We previously had an open French drain system without a sump pump, and Kinetic replaced the French drain and sealed off the open drain. They showed up when they said they would and stayed until the job was finished. We haven't had a drop of water in that part of the basement since. We recently decided we wanted to seal off more of the French drain in other parts of our basement. This time we didn't need to contact any other company, we already had a relationship with the best. Kinetic again came when they said they would and finished the job in short order. Every one of the crew was wonderful; friendly, polite and professional. I can not say enough good things about Kinetic, from Greg the owner, to Mark who was on site every day during the project, to all the crew members, to Nicole in the office, they are just terrific to work with. They are honest, sincere and a pleasure to work with. Five stars in Slingerlands.