Kinguin
Reviews and Complaints

I recently made a purchase on Kinguin.net, and I have to say, it was a complete disaster. I bought a game code and paid through Paypal, and while I did receive the code within seconds, it turned out to be a duplicate code that had already been used by someone else. I was extremely frustrated and immediately sent a copy of my Paypal receipt and a description of the problem to Kinguin's service email address. I also opened a service ticket on the website, but hours went by with no response.

I decided to try and reach someone through the live chat link on the website, which is supposed to be open 24/7. However, the wait time when I entered the queue was over three hours, and the number one issue listed in the queue at the time was "Duplicate/Invalid Code". After waiting for half an hour, I got kicked out of the queue, and live chat went offline. I was at my wit's end and decided to contact the company via private message through their Facebook page. I sent my service ticket number and asked for help, but it took them two days to respond.

Over a four-day period, Kinguin sent two requests to my service ticket, asking for screenshots to show that the code didn't work, screenshots of everything that I purchased on Steam, a screenshot of the DLC tab, and they even asked that I close my Paypal claim, because it might "slow down their process". I sent screenshots immediately on day 2, which was the first day that I heard from them. I sent additional screenshots on day 4, which was the second time that I heard from them. Although I had been foolish enough to buy from them, I wasn't foolish enough to close my Paypal claim.

By the end of day 4, I had had enough. I contacted my credit card company and sent them a copy of my Paypal receipt, told them about the Paypal claim, and sent screenshots of my communications with Kinguin. Within an hour, my credit card company had completed an investigation and credited my account. Clearly, they could immediately see that I was being scammed. There should have been no reason why I wasn't sent a workable code after I sent proof that my first code was unusable.

To make matters worse, there are numerous complaints, exactly like mine, in the comments sections of the posts on Kinguin's Facebook page. Aside from complaints about invalid codes, there are many complaints about skins ordered, paid for, and not received. For some reason, many comments don't appear to be viewable right now. I'm wondering if Kinguin has figured out a way to keep them hidden. PLEASE take the time to check out the FB page before you waste your time and money with this company. You should be able to read about loads of awful experiences. If a post says that there are 43 comments, and you can only see 3 positive ones and no others, know that there are 40 negative experiences being hidden by Kinguin somehow.

I would strongly advise against buying from this company. Don't believe the additional scam that if you pay extra for their "buyer protection", you won't get a bad code. First off, why should you have to pay extra to get the actual product that you are paying for? And second, there are plenty of comments from people who paid for "protection" and had the same experience as me. Save yourself the headache and avoid Kinguin at all costs.

Kinguin is a website that you should be aware of. Their marketplace is not trustworthy and they are frauding their customers. I have had a terrible experience with them. I purchased several products using paysafecard, and once I created the order with a reasonable price, it became "on hold". They blocked my order, and all I got is endless blunt excuses from support, that aimed only for evading the fulfillment of order completion or moneyback.

I contacted customer support and they illegally asked me to provide paysafecard vouchers photos with paper note "for kinguin" as "proof" that I really own the money I used, to complete my order. This violates PSC rules, because it's strictly prohibited to share PSC vouchers with ANYONE. However, I kindly provided them with the requested data. But they asked me to provide it again in a different visual form. "Final verification" is a lie.

After my multiple complaints on illegal actions of kinguin - support requested my personal identity documents with handwritten order number, with promise that this is "final verification". I provided this data, but - they requested it again in a different form. Second "final verification" is a lie.

Now they requested a selfie from me holding my ID in one hand and a piece of paper with "kinguin" in the other hand. Apart from the fact, that this third weird request has surely absolutely nothing to do with a proof of paysafecards belonging to me, I simply don't have the third hand which could hold my smartphone during this acrobatic challenge.

Kinguin has answered it like that: "We understand that this request might be troublesome but it should be the final step of verifying your order".

Paysafecard by itself - is an anonymous payment method, but kinguin thinks differently - and makes it mostly compromised method for user identity. Every "verification request" is a fraud scheme of kinguin, to easily achieve and block your money forever. Paysafecard is an anonymous payment method and Kinguin uses this, because most of PSC owners don't wish to reveal their identity, and a good opportunity to steal the money by Kinguin.

They refused to make any kind of chargeback, and all I get is new and new "verification requirements", all of them are illegal.

I was not willing to accept that kind of excessive verification and requested a refund via bank wire and wanted to provide my IBAN for the money transfer. That also has been declined by support explaining that such a refund to my bank account would be a violation of the rule of avoidance of money laundering and a refund via paysafecard is technically impossible and there is no other way to solve this problem besides following their requirements for an endless amount of weird verifications. That means to me as a customer that the only possible alternative to that kind of excessively blackmailing verification process could be a total waiver of the whole payment amount without any return service.

If you wish to lose your money, make your private confidential identity and financial data publicly accessible - welcome to kinguin, they know how to do it, and will help you with that.

I even have a video proof that is available by link: https://vimeo.com/514655250.