KK Music Store’s earns a 3.0-star rating from 4 reviews, showing that the majority of musicians are somewhat satisfied with their instruments.
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Total ripoff
I bought a drum set for my 10 year old son for christmas and when I got it, the drum sets cymbol was cracked, the snare was completely broken and the high hat didn't come. It was a sad christmas morning for my son when he woke up and there was a drum set sitting there in 1 million pieces broken and banged up. It was very dissapointing to see my son sitting there in tears on christmas morning.
So, I called the company and told them that they better give me a refund, they put on the phone with Kelly the manager and she said that I have to ship it back and also said that I had to pay full price for shipping no questions asked. I shipped it back and about a month later, I get the drum set and IT'S THE EXACT SAME ONE I GOT IN THE FIRST PLACE, it was broken and that time it was even worse than it was before. That got me really mad and Im a hard person to get mad.
Thanks kkmusicstore, thank you for making my son cry on christmas morning!
The complaint has been investigated and resolved to the customer’s satisfaction.
Stay far, far away!
I purchased a 1/8 size violin for my 4 year old daughter. It arrived in a banged up box via fed ex. When I contacted customer service via phone, I spoke with a very nice woman who advised me to send pictures via email, which I did. The instrument had a damaged end pin (piece broke off) cracked rosin, and a broken fine tuner on the "G" string. They only offered to ship a new end pin and Rosin. When I told them I was not comfortable replacing the end pin myself, they said it is not that hard and to get my daughter's teacher to do it (she shouldn't have to!) What really *** me off, however, is that they tried to convince me that the broken fine tuner was normal (I am new to violins, but not a complete ***, thank you very much!) I both emailed and called and was assured that they all look like that. Well, the teacher just had to look at it for about 5 seconds before she said, yeah, it's broken. I have never received such crappy customer service from an online seller. Stay far far away - I wasn't expecting a Strativarius for $90, but I did expect the instrument to arrive in one piece and not to be lied to!
Offerred quality and value, did not deliver
KK Music Store is a source that my 13 year old son found online. he was looking for a violin at an affordable price. imagine our surprise when on this slick website we found a rosewood and ebony full sized violin on sale for 80 dollars. there were other more expensive ones and this had originally been priced in the mid 100s so this all adds to the appearance of legitimacy.
Since we never got a confirmation of our order, my son started investigating and after all the negative reviews he found, he figured he'd been had and we resolved to file a complaint when we got to it.
well, it arrived, much to our surprise! thank goodness my son isn't the 8 year old we read about in one complaint, hoping for a magical christmas morning- we had a good laugh about the "rose wood" that is missing an entire section of stain, and the "ebony" that he had to convince me wasn't plastic but was the very same wood painted black.
in the end, we probably got what we paid for- a poorly made instrument with inferior sound. not a lot of skin off our nose, but no-one should expect KK Music Store to deliver what it promises.
I'm sorry you got taken. I also got Junk Instrument
I hope others are listening
Is KK Music Store Legit?
KK Music Store earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for KK Music Store. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Kkmusicstore.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
KK Music Store as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Kkmusicstore.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Kkmusicstore.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from KK Music Store.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from KK Music Store, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- KK Music Store protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to KK Music Store has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Terrible place
I purchased a Jr. drum set for my 8 yr old because he had requested a set from Santa. The package arrived 2 days before Christmas but never inspected the contents until Christmas Eve night when my husband went to put it together at midnight so that it would be out when my son woke up Christmas morning. Well, unfortunately, there were no instructions on how...
Read full review of KK Music Store and 35 commentsKK Music Store Reviews 0
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Overview of KK Music Store complaint handling
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KK Music Store Contacts
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KK Music Store phone numbers+1 (877) 262-8880+1 (877) 262-8880Click up if you have successfully reached KK Music Store by calling +1 (877) 262-8880 phone number 0 0 users reported that they have successfully reached KK Music Store by calling +1 (877) 262-8880 phone number Click down if you have unsuccessfully reached KK Music Store by calling +1 (877) 262-8880 phone number 0 0 users reported that they have UNsuccessfully reached KK Music Store by calling +1 (877) 262-8880 phone number+1 (626) 839-6601+1 (626) 839-6601Click up if you have successfully reached KK Music Store by calling +1 (626) 839-6601 phone number 0 0 users reported that they have successfully reached KK Music Store by calling +1 (626) 839-6601 phone number Click down if you have unsuccessfully reached KK Music Store by calling +1 (626) 839-6601 phone number 0 0 users reported that they have UNsuccessfully reached KK Music Store by calling +1 (626) 839-6601 phone number+1 (866) 798-6688+1 (866) 798-6688Click up if you have successfully reached KK Music Store by calling +1 (866) 798-6688 phone number 0 0 users reported that they have successfully reached KK Music Store by calling +1 (866) 798-6688 phone number Click down if you have unsuccessfully reached KK Music Store by calling +1 (866) 798-6688 phone number 0 0 users reported that they have UNsuccessfully reached KK Music Store by calling +1 (866) 798-6688 phone number
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KK Music Store emailssupport@kkmusicstore.com98%Confidence score: 98%support
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KK Music Store address8676 Rochester Avenue, Rancho Cucamonga, California, 91730-4905, United States
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KK Music Store social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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