KLM Royal Dutch Airlines
Reviews and Complaints

I booked a flight from UK to Amsterdam on 29/3/2023 on the KLM1072 and was returning on 30th March back to the UK.

Whilst I appreciate things can be busy the fact that this was a late take off and I had meeting booked was not very good.,

The "food" I did expect a bit more than a coconut macaroon, and was horrified that this was all that was provided. Both ways the lack of food provided was unacceptable. Most flights you get at least a decent sandwich but a macaroon for breakfast was not what I expected.

On 17th April I flew out to Toulouse via Amsterdam. The flight was very late leaving and I had a connection to catch, which I nearly missed had I not run,. Again on this flight the food was poor and not a real meal, this was not a cheap flight.I flew back on Air France which again horrified at the food as it was only a vegetarian sandwich. I am a carnivore and do not eat veg yet the attendant laughed when | asked for something else, and reminded me that the food was free "no its included in my flight ticket" no other option so extremely disappointed and with delays again on the flights

Dear Sir/madam,

Respectfully, during the on set of the Pandemic, KLM issued a Voucher to Passengers. Unfortunately, unforeseen circumstances prevented me from utilizing the Voucher at the specified time. Please, I believe KLM should have sent a REMINDER NOTICE to all the holders (passengers) of the Travel Voucher prior to the VOUCHER'S expiration - just as they (KLM) do or does with traditional ticket holders.

Respectfully, on humanitarian grounds, kindly consider me and reissue a voucher for me to use.

V/r

PSKattah

Dear Sir/Madam,

I am writing to bring to your attention an issue that occurred during my recent trip with your airlines. My itinerary included a bus service from Montreal to Ottawa, which was supposed to be provided by your airlines. However, due to the delayed departure of our flight, I was unable to use the bus service as it had already left by the time we arrived at the airport. As a result, I had to suffer alot while carrying heavy luggage with me and searching for ride to Ottawa after some time I manage an alternative mode of transportation to get to my destination, which cost me $300 for a cab ride.

I would like to request either a refund of the amount I paid for the unused bus service or compensation for the $300 cab fare that I had to pay due to the airline's delay. I believe that it was not my fault that I was unable to use the bus service as the delay was caused by your airlines, and therefore, it is only fair that I receive compensation for the inconvenience and extra expenses incurred as a result of the delay.

I would appreciate your prompt attention to this matter and a speedy resolution.

I have raised a ticket with AirFrance-KLM and the reference number is: C-5550898

Thank you for your understanding and cooperation.

Sincerely,

Mohit Dutt

Mob: [protected]

Hello all

Good afternoon, the flight KL 1516 in Norwich, the originally schedule time is 09:25 departed but it delayed for nearly one and half hour, it is the worst version we need to transfer to Hamburg,when we arrived Amsterdam the flight KL 1781 was departed ,it's a big trouble for us, We needed run to the Transfer Service, luckily it had the last two seats to Copenhagen first and then transferred to Hamburg, when we arrived , it's nearly 19:00. How can your Airline compensation for us? it's a bad experience !

Kind regards

I have a file, which started as europe.eu/youreurope standard form to file complaints to airlines. Since KLM has refused 4+ times to accept my complaints (it denies recognition of my flight booking references (NASSYY or HTZFM2 [yes, in KLM's confusion, they gave me 2 booking references]) for 7+ attempts on days more than 2 weeks apart.

In a nutshell, there was bad weather in USA on 24 December, along with completely full airplanes, probably heavy luggage loads, tired KLM staff and passengers with expectations to see family for the holidays. KLM claims weather cancelled my flight to PDX, but then, flight 6009 departed for PDX later in the afternoon, without KLM warning me (I sat patiently waiting 6 hours for Schipol T2 transfer center to inform me what re-routing would occur. After talking with ~ 5 other passengers 'bumped off' the completely full KL 6009, we failed to see the other 435 passengers that would be seeking rerouting tickets to PDX, if this plan truly was 'cancelled due to weather.'

Upon re-routing next day (25 Dec), I was stranded again in SFO. Operator Alaska Airlines would not honor AS 2484 that KLM re-routed me onto. So I was stranded in 2nd airport in as many nights. I had to buy my own ticket to PDX, Alaska would not honor KLM original booking NASSYY. I had to repay for luggage, on this connection outbound flight from SFO -> PDX, and double pay for luggage on inbound flight (operated by Delta DL178).

Lastly, here in EU (I am a permanent resident of Czech Republic), I have tried for 2 weeks to contact KLM to inform them of monies I spent on travel that could have been completed on 24 Dec ... if KLM staff at Schipol T2 transfer desk had notified waiting passengers that the flight KL 6009 was departing with at least 1 open seat. One KLM transfer agent at T2 mentioned this detail to me, after my ~6 hour wait for rebooking ...

My name is Scot Deal

I am US citizen; permanent resident in Cezch Republc

My email is: [protected]@gmail.com

My gms is: +[protected] (but it is old Nokia, not smart phone)

My travel booking is NASSYY

My address is 1313-4 velke kunraticke, Praha 4, Czech Republic

It has been VERY difficult to contact KLM or an independent arbitrator.

I have a 31-page file documenting all incidents, receipts, booking, repbooking, re-rebookings from this 24 dec -> 03 jan air travel to Portland, OR. I tried to attach it below, but your server does not accept *.pdf format.

Please email me at [protected]@gmail.com and I will send you the 31-page document substantiating the claims.

Among the other things that the 31-page file documents, are the following expenses incurred because KLM re-booked a flight to my final destination (AS 2483) from SFO -> PDX, that was not honored by the operator. Nor did Alaska Air honor the tickets from KL 605 onto AS 2484 (FJ 5814) for about 5 other passengers I remember talking with on 24 Dec at Schipol T2 transfer desk... we were the select few bumped off a flight KL 6009 that departed to PDX with about 430 passengers aboard...

Below are some of the items that passenger Deal documents in his 31-page report (*.pdf format).

Figure Annex 2.1 cab fare to a hotel near SFO airport

Figure Annex 2.2 a hotel room near SFO

Figure Annex 2.3 a new flight ticket on Alaska Airlines (SFO → PDX)

Figure Annex 2.4 new rights to stow-baggage on Alaska Airlines flight

Figure Annex 2.5 New stow-baggage fees n inbound flight, b/c original KLM ticket not honored

Figure Annex 2.6 taxi from PDX to home (redacted by Scot Deal)

Figure Annex 2.7 meals

Please find enclosed: memo from me to KLM (which I have sent Delta Airlines a copy;

Copy of the Property Irregularity Report # OTPKL25564

Copy of my cc statement showing the amount I paid for a ticket to Bucharest which was a disaster because of YOUR error - not including my luggage

AMS - OTP (part of the flight) ticket My origin was Las Vegas, NV

I demand a credit to my Chase Visa in the amount of $675 or I will dispute this charge.

Thank you for your quick response.

I want to report lost luggage family left Calgary on Saturday, December 24th for Serbia. We bought tickets for KLM flight from Calgary to Belgrade via Amsterdam. They changed it so flight was Calgary-Toronto-Amsterdam-Serbia. We paid almost $6000 for tree tickets and they changed flight and lost our luggage. KLM is great disappointment. We now have to spend money to buy what they lost to us. We pay for your services and we don't get t

Sladjana

Received a Birthday Gift of $50 discount code on 24/9/22, the T&C is .. I have a make the booking on the website within 3months for flying within 12months. Yesterday 23/12/2022, and I was trying to place a booking for Feb trip. The link expired.

I WhatsApp the customer service and said cannot help, direct me to call +[protected].

I called at about 4pm and waited for 20min before a male agent spoke to me. After hearing my concern, he commented that I made the booking today when my promo code was expiring. I was deeply shocked! It is still within 3 months of the said period. How can he make such a comment? And this male customer service also said he cannot help and want me to send email. By the time somebody replied to my email, the promo code had long expired.

If I know KLM sent me an empty birthday gift, I will not wait till today then make a booking. All the links in the emails below are already expired. Hey, thought KLM promised me 3 months?

Nevertheless, I am still going to proceed with my booking soon and I hope that KLM can give me a solution for the above empty birthday gift & unhelpful customer service from WhatsApp and rude male customer service officer. I have been flying on KLM quite regularly these 2 years. The flying experience never disappointed me, I enjoyed the crew onboard , and I will keep returning to AMS in the next few years, flying at least twice per 12 months, the last time I flew was in July 2022 and now I am going to book for Feb 2023. I believe KLM will not want tot to fly an unhappy regular customer.

I enjoyed flying with KLM but the customer service side is really very disappointing. I was very happy to receive a birthday gift from KLM, I felt your sincerity and faith to fly with KLM but now when I want to book, it is no longer available when my last day is today. I still made the effort to note down today must book the air ticket. Even I sent an email to Singapore office, the attitue of staff Jennie is also trying to shrug me off without offering a solution.

Your customer service officer keeps telling me it is expired. When yesterday. it seems KLM lied to me, gave me a fake empty gift. Your Singapore office is not helping me. I hope you can assist. is the last day. Please see attached below

I would like to inform you that I took 2 flights from Mumbai to travel to USA on the 1st of September namely

KLM Flight KL 874 from Mumbai to Amsterdam departing at 06:55 hrs and arrived at Amsterdam at 12:30 pm and another flight namely KL 607 departing Amsterdam at 13:30 and arrived at San Francisco (SFO) at 15:25

But my baggage did not arrive at that time on 2nd September 15:25

My baggage arrived at 7:15 pm the next day (on 3rd September) i.e. after more than 27 hours

The reference no. received from the Airline is SFO KL51161

I filed claims with KLM and was given the ref nos c-5486271 in name of Dipti Chheda and Ref C-5486285 in name of Jayesh Chheda

we did not have a single bag with us, we had to purchase clothes and toiletries immediately for which we filed a claim and also uploaded our Bills/Receipts of the purchases along with our Bank Details. But inspite of our continuous follow up we have not received any compensation.

We again request you to check up our claim nos C-5486271 of Mrs. Dipti Chheda and C-5486285 of Mr. Jayesh Chheda

Awaiting to hear from you at the earliest

Thanks and Regards

Jayesh Chheda

[protected]

On Nov. 20, 2022 I (Holly Armer) and my husband (Richard Armer) arrived on KLM flight 1030 from London Heathrow to Amsterdam. Upon arrival we had no luggage. We filled out KLM arrival services and were given a file reference of (AMSKL9964). My luggage was returned to me on Nov. 23rd in Paris. They then gave my husband's luggage a reference number (AMSKL99830). My husband's luggage was returned to us in our homeafter we returned on Nov. 30th. I have filed with our insurance provider but they request a statement from the airline confirming the delay of our luggage and confirming the length of the delay.

My wife and I attempted to adopt a 6-year-old girl from Uganda last year. This girl was abandoned at birth and taken in by a poor lady. The poor child did not even have a birth certificate.

So during this adoption process, we had to get her a birth certificate, and she was given my surname, Turner.

So, her caretaker requested that to make the adoption easier, it is best if they travel to bring the child to us in Colombia.

So we agreed to pay for tickets for her and the child and for her new partner to come to Colombia with the child.

We followed all legal requirements, but then there were some legal issues and challenges with Covid, and we had to cancel the tickets.

When I booked the tickets, rather than buying them in my account, I just set up one for the caretaker.

Fortunately, we were able to get the credit for the KLM flights. However, I need to use these credits in my own name instead

I have reached out to the travel agency, Booking.com, to help, but they told me that KLM has to make changes to the names associated with the flight credits. However, when I called KLM, they told me they cannot also do anything. I am sure there must be a solution here. The tickets were canceled and credit awarded, but I just need KLM to change the credit beneficiaries from the caretakers and child to that my own family.

I would greatly appreciate any help. The credit is over $5000.

I had my flight cancelled on the 24th October 2022, it was rebooked for the 26th October 2022, i have filed for compensation from KLM and they have awarded me 523 pounds sterling , but they have asked for my Bank Account Details, including my Bank Address, IBAN Number, and name on the Account.

I am a bit worried this could be a scam email can you kindly confirm if these details are correct and this is what i need to supply ,

My KLM Case Number is C-5680977

Can you advise if i should proceed to provide my details or not.

Regards

Mark Macaulay

[protected]

My luggage was delayed to Saskatoon airport during trip Split-Amsterdam-Calgary- Saskatoon on July 29, 2022. Got it delivered on Aug 01.

Upon collecting it at my apartment building entrance from delivery person, there was a damage to the wheel and hard case.

Claim C-5337206 was issued, processed and closed shortly after, without further explanation. I never got compensation for damaged luggage despite I sent required documents to with explanation that I cannot provide repair shop estimate because, currently there was none in Saskatoon.

Furthermore, never got replay for requested compensation for trip to more than 200 km away town of Regina to the certified Luggage repair shop. Besides, owner told me that when hard case is broken it is not reparable.

I have made a trip with my daughters from Turkey to Costa Rica. We strated the trip from Erbil. When we were in Dubai Brasil has changed the Covic Rules and Brasil has demand all the passengers including children to be vaccinated.İn my country children below 18 are not vaccinated so they couldnt go on the trip and couldnt use the tickets. I had to sent them to Turkey from Dubai and I went on the trip. I had tickets from Ethiopian airlines, Avianca airlines and KLM. Ethiopian Airlines and Avianca has refunded the tickets although they weren't refundable because of the covid but KLM didn't refund them. Altough I have applied the firm from web site for several times they have told me that I have used one of the tickets so there is no covid problem about the tickets. And they told that the tickets were not refundable. I will be very pleased if you help me to solve this issue.

Name: Jayaraman Kothandaraman

Flying Blue membership #: [protected]

Cell: +[protected]

email: [protected]@ outlook.com

Hello

Please see the following attachments to this email:

Proof of payment dated 11-Aug-2022 for INR 69,564 for round trip Bangalore-SFO-Bangalore.

My first refund request confirmation from your end dated 26/May/2022

My second refund request dated 28-July-2022

Intimation of your refund date 1-September-2022.

The following is the chronological list of events relating to the refund:

I had booked a round trip BLR-SFO-BLR by payment of INR 69,564 as evidenced by attachment 1 above. However due to family emergency to attend the funeral of my sister, I requested for advancing the date of my return on 26-May-2022 and contacted your office in SFO. However they expressed their inability to accommodate the request. Left with no option, I made alternate arrangements for the return trip from SFO to BLR.

I telephonically requested for refund of my return trip fare and the same was confirmed as per the attachment 2 above. As per your portal, refunds would be processed within 7 days but, I received no refunds.

I then contacted your office and they told me that I should submit another request for refund as the earlier one could not be processed. Just to expedite matters, I submitted a second request for refund dated 28-July-2022 and the same is shown as Attachment 3.

On 1-September-2022, I received an intimation that my refund was processed for INR 9,051. I contacted your office on whatsapp and they could not give me the details of the calculations for arriving at the amount of INR 9,051. I requested for the appropriate person to take up the matter which information was also refused.

I fail to understand as to why the refund amount is so low compared to the fare I had paid on a refundable ticket. I also fail to understand as to why the information has not been furnished as to the method of arriving at the refund.

The response through whatsapp contact was not adequate and full details are not being furnished. From 26-May-2022 when I filed my refund claim to 1-September-2022, when the intimation for refund was sent to me, there has been more than three months delay. No further information was also forthcoming from your end.

I request you to furnish me the details of refund calculations and the reasons for short payment of refund amount and pay the balance amount immediately.

Thanks

Jayaraman Kothandaraman

I made a booking online and for some reason I never received a confirmation or my ticket even though my account was debited. For the days following I was tossed from one department to another. Each one offering different perspectives and leaving the issue partially handles, almost at the risk of me not only losing my booking but potentially making an even more expensive payment for a rebooking.

This is very frustrating especially with flights that are scheduled within a matter of days and the constant stress of having to interact with different service personnel who had me repeating the entire issue all over again was thoroughly overwhelming.

For an airline such as KLM this was very disappointing and one of the most terrible support I have had to receive! As at now my booking is still yet to be resolved. Potentially risking a very important flight I need to catch.

Something really ought to be done about this and hopefully the support personnel would know the right people to handle such arising issues without frustrating as customer!

To Whom It May Concern,

My wife and I started our two-week vacation by flying from the US to Amsterdam and then on to Lisbon. The layover was painfully excessive but after 8 hours in the KLM lounge, we boarded our flight to Lisbon and were immediately enamored with our flight crew. They were all extremely charming, helpful and just what we needed to boost our tired morale after our long flight from the US and eight-hour layover. They were extremely personal and very attentive to all the passengers throughout the flight. Once we landed my wife and I exited the plane and hurriedly made our way to baggage claim. Just as we exited the secure section of the airport, I realized that my wallet had fallen out of my pocket and was probably on the plane. We attempted to go back to the plane but because we had exited the secure section of the airport we were not allowed to return to the gate. We were instructed to go to lost and found and report the wallet missing. My wife and I were at this point frantic as all my identification, cash and credit cards were in the wallet. As we nervously waited for assistance at the lost and found, two of our flight attendants found us to tell us they found the wallet and gave it to the ground crew as they went off to find us. The two flight attendants; Ms Sandra Vautstia and Ms Kimm den Daus found the wallet on the plane and spent their own time searching the airport for my wife and I to let us know it had been found. They also waited with us at the Lost and Found for a long time for the ground crew to return it to us. We are so very grateful to these fine two ladies as they saved our vacation and probably our marriage! Thank you, KLM for hiring such professional and caring employees. Whenever we get the option to fly KLM we will do just that. James and Linda Maniatis

Concerning booking code L3I8QL

As Silver members, we fly Business Class from Bremen to Acapulco. For two weeks now KLM has not been able to register our seats on the last flight AM 402 (MEX-ACA), although all the time you can see the seat reservation GR on 4C and AV on 4D under the Mexican booking number WYEBHK.

please take note of this chat with your service staff:

19.10.22, 00:59:06] Gerd Rein: The AM-website shows me GR in seat 4C and AV in seat 4D. Please make this available for KLM so that Your staff can check us through to Acapulco.

[19.10.22, 07:45:43] ‪+31 20 649 0787‬: Upon checking, seat 4C and 4D are already occupied. If you need further assistance with allocating seat for AM 302, please contact directly Aeromexico. Thank you for understanding.

[19.10.22, 07:48:22] Gerd Rein: But according to Aeroméxico these seats

are occupied by us!

[19.10.22, 07:55:33] ‪+31 20 649 0787‬: Please verify this to Aeromexico directly. Thank you.

Please receive our strong protest. When I can look into my Booking on Aeromexico (code WYEBHK) why is KLM NOT ABLE to do so? You have the mexican Booking code as well and you have code sharing on this flight!

How ridiculous is that!

KLM was always our favourite airline especially in comparison to LH in covid-19 times. But from June on one negative surprise is followed by another. With booking code QQB5XB we spent one night on the floor of Venice Airport (in the age of 71 and 73). Since June there has been no reaction to our inquiry C-5169014.

I would kindly ask you to issue a proper ticket with the respective seat numbers latest by Friday, 4th of Nov.

Thank you for your understanding. (KLM)

Gerhard Rein

I sent all info as noted below on 9/24/2022 and system still shows “ processing “:

Sent 9/20/2022 to me …Regarding your request: [C-5492798]: Dear Sir/Madam,

Please note that this is an automated message.

In order to speed up the processing of your request, please send us a scan of the following documents by simply replying to this email: 

Complete bank account details, including the name and address of the account holder, IBAN, SWIFT and the name and city of the bank

The reference number that you received when you reported the delay of your baggage at the airport or on our website

Receipts of first necessity expenses

If you do not have receipts, provide a list of items you bought and their values

If you have already provided all the documents above, please disregard this message.

Yours sincerely,

Air France and KLM Customer Care Assistant

For any answer or to follow up on this request, please click on Track my claim

Carl Blasbery

Oct 26, 2022, 03:57 GMT+1

Dear Resolver

It is once again with regret that I write to you wanting your advice or assistance in relation to the ongoing compensation issue or as identified below in email communication.

To Summarize – The issue has be going on for 11 months now. KLM lack of customer services and communication was ongoing until RESOLVER got involved nearly 2/3 months ago.

This reacted with KLM finally accepting their own errors and lack of good customers services and confirmed a compensation total amount of 21,630 THB via email on the 5th September, 2022. They confirmed funds would be sent to my Citibank account in Thailand. After a few emails from myself asking when will funds reach my account I finally got a reply on the 19th September 2022 confirming will be done in the next 3 weeks. After the following 3 week period had finished and still no funds had reached my account I contuined to send emails and I got a reply on the 19th October as below with KLM stating they had sent the money and if not received they requested notification from my bank.

I found this reply very unusual and totally unprofessional !. As it should be KLM who 1st send proof to me of notification / receipt showing DATE, ACCOUNT AND IBAN NUMBER AND TOTAL AMOUNT of money sent to my account. However, I contacted my bank manager and he communicated back to KLM that NO FUNDS had reached my account.

I Have sent this email separately to you.

I have yet once again not received any reply from KLM.

I actually had started to feel positive that this whole frustrating and stressful saga was coming to an end when Ms Mirbelle had contacted me with the agreement of compensation. But it is just a total hoax !

How can a company like KLM be allowed to get away with this?..How can they treat honest passengers like this?

I need your advise on what to do next..My fear with going legal is they will just not communicate with that team as well and give them the runaround. Financial Ombudsman?

Or I really feel I can do with to date I have kept my integrity and noot done is to go on as manty websites as possible with terrible reviews and warn other customers about using KLM ~!..THEY ARE ATROCIOUS IN CUSTOMER SERVICES!

Please advise and I appreciate your time on this matter.

Regards

Carl Blasbery

Dear Air France KLM Customer Service Assistant,

As per your query about fund transfer transaction ( amount THB 21,630 ) that you mentioned that it was credited into cm’s account already. After checking on this, there is no transaction that you

mentioned was credited into cm’s account though. Hence, please kindly investigate on this case URGENTLY and revert back to Mr. Carl ASAP. Thanks for your kind assistance on this matter

in advance. Just want to confirm and update you as a reference.

P.S. Mr. Carl will send you the detailed information of supporting documents to your team directly.

Best regards,

Nuntasorn Kamnurdsuphaphol

Branch Manager, Bangkok Branch

Citibank N.A.

399 Interchange 21 Building, L. Floor, Sukhumvit Road,

Klongtoey Nua, Wattana Bangkok 10110,Thailand

Tel: [protected] Email: nuntasorn.[protected]@citi.com

Sent from Mail for Windows

From: Carl Blasbery

Sent: Saturday, October 22, 2022 11:39 AM

To: mail.[protected]@airfranceklm.com; Kamnurdsuphaphol, Nuntasorn

Subject: RE: Terkait permintaan Anda: [C-4674487]

Dear Mirbelle

You now have received email confirmation on previous email from my Citibank bank manager Khun Kamnurdsuphaphol, Nuntasorn ; who has confirmed to you that NO funds have reached my account.

I also have statements of my account but I am reluctant to send you private information like that especially as KLM as I have repeated in previous email correspondence to you have not issued proof and receipt of the bank transfer showing date, account number, IBAN Number and overall proof that you have sent the funds. As I have stated previously I believe your comments are not truthful so you need top prove this before any statements can be sent.

If you do not reply by Tuesday 25th October , I will email with Resolver again and start with legal proceedings and also online reviews and complaints.

Enough is enough and am tired of all this nonsense, lack of communication honesty, and basic integrity from KLM to want to close this issue once and for all.

Re

Carl Blasbery

+[protected]

Sent from Mail for Windows

From: AIR France KLM

Sent: Wednesday, October 19, 2022 7:52 PM

To: c.[protected]@hotmail.co.uk

Subject: Terkait permintaan Anda: [C-4674487]







C-4674487



Dear Mr Carl Blasbery,

First, I would like to apologize for the unusual delay in processing your file.

I also understand your disappointment with the length of time it took to get a return and on behalf of the Air France/KLM group, I would like to apologize to you.

I would also like to inform you that the payment has been made from our side. I invite you to contact your bank to verify.

However, if no transfer has been made since now to the account for which you have provided us the bank details, please send me a letter from your bank confirming this non-transfer.

I would like to assure you that the remarks you have made are of the most importance to me.

In a concern of continuous improvement, the criticisms formulated by our customers are invaluable to us, because they serve as a support to the provement of our services.

I hope to be able to be more pleasant to you in other circumstances.

Yours sincerely,

E. MIRBELLE

Your Air France KLM Customer Service Assistant

For any response or follow-up to this request, please use the "Reply" function of your email.

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