KLM Royal Dutch Airlines
Reviews and Complaints

I had bought an "option" (pre-reservation) for two KLM tickets and wanted to use two vouchers (so-called Travel Discount Certificates, that I had received from KLM last year due to flight problems) when I were to use my option and buy the tickets. These vouchers were each valid 50 EUR until 28 February 2012.

I then contacted KLM by phone and talked to one of their employees, but she told me, that I could not use these vouchers to partially pay for the tickets, because their web site wasn't able to receive information regarding these vouchers.

I disagreed very much with her, because nowhere on the vouchers there is an indication of, that these cannot be used for a web booking.

But she wouldn't let me use the vouchers, unless I bought tickets on the phone with a new reservation, thus not using the option that I had paid 20 EUR for. And if I were to buy tickets on the phone without the option, these would be so expensive, that the difference between these and my option ticket price would exceed the value of the vouchers.

She wouldn't let me talk to a supervisor, and if I were to talk with another agent, she was convinced that I would have the same answer as she gave me.

Neither from the information on the vouchers nor when I bought the option (made the pre-reservation), I had any information of that their web site lacked the possibility of using the vouchers as partial payment.

I am convinced that they have a legal problem, if they neglect a customer's wish to use such vouchers just because that they make an online booking instead of using the phone doing so.

I needed the tickets, so I had to use the options without using the vouchers.

I am working in an international company, where many of us travel by airplane. And I have a strong network to my colleagues in 15 European countries, and thus good possibilities for influencing these in which airplane companies to use. I am certainly going to use this influence.

Afterwards I filed a complaint and was informed on the web page, that "You will receive shortly an acknowledgement to: (my email address). If you do not receive this message within the day, the email address you entered may be incorrect. In that case please post again your request."

I am 100% sure that my email address was correct entered, but didn't receive any acknowledgement. The next day I contacted them by phone again, but they weren't able to assure me that they had received the complaint ...

After contacting them for the second time, I received an auto-generated mail from them: "Thank you for making your reservation on klm.dk. Having received the KLM newsletter email for a while and now that you have been on klm.dk, you’ve seen just how easy booking online with KLM really is!" ...

KLM is a socks company...
My relatives bought a ticket in Panama Republica at Viajes y Destinos. S.A
Via Beneto to my brother that live in London...he suppost to travel on the
2nd of February 2011 but he had and inconveniant then he calls the
agency in Panama and they told him it was not a problem that to call few days before and it will be a little charge.So he did, BUT there start the problems...they told him that was not possible...that KLM dont acept it
and he will loose the ticket (USD 1450), so no travel and no money refund,
KLM will not negociated at all...he loose the ticke period.
Iam been a traveler person must of my life...I never ear such thing...this
COMPANY IS SUCKS!All the travel company can do it ...EXCEPT KLM
Now that we have this problem...I ear a lot of bad things about them
KLM IS A SHAME FOR THE AIR INDUSTRY! IM SURE YOU, I AND
AVERY BODY WILL EAR THAT KLM GOES OUT OF BUSSINES...
THEY DESERVE IT...IS LIKE THEY ROBE CUSTUMER THA WAY!
BEAUTIFULL! BRILLIANT.

I am Mrs. Lee.
I and my husband(Mr.Hong), we went to London via Amsterdam for our honeymoon at 19 Dec 2010.
We arrived at Amsterdam, all airport in London was closed. We could'nt departure.
So next day, we decided to go to Birmingham by airplan, and go to London by bus that night.
But we arrived at Birmingham after waiting for an hour for baggage that it was not on board. With all personal effects in the bag, we had to buy all personal effects.
Despite numerous calls to the airport, airline and baggage handling company we are still no closer to getting it back.

3. of November 2010. Mombasa-Amsterdam flight had a delay of 14 hours. The flight was suppose to take of 9:25 AM took of 11:30 Pm!
Flight number KL 1963 MP 0816, Typ Boeing 767-300/300 ER

Because of somuch of delay I was not able to go to work and lost CHF. 200.-

Now I am asking you to substitute this money.
I did send you a handwritten letter, but never got an answer. Seems no one cares at all.

I am not going into the whole lengthy story, but KLM canceled our connecting flight from Amsterdam to Heathrow, forcing us to find our own accommodations late at night and make alternative travel arrangements to get to London. Now they can't find our bags, and tell us that we can only file a claim in London even though we are now back home in California. The phone numbers they have given us never get answered, and their web page for filing lost baggage claims has a broken link so that claims can't actually be submitted. They give NO customer service whatsoever and I have never been treated with such disrespect by any company before. I recommend that you never fly with.KLM or their partners, Air France and Delta Airlines.

Why is it that every time i travel with klm, i am left with damaged baggage ? Klm has a definite need to improve it's shockingly poor handling of baggage .As a frequent flyer on klm, i urge all fellow passengers to reconsider using the services of klm as they are unable to deliver ones luggage without damaged .To compound maters, klm staff at jhb are simply not interested in replacing luggage .If i hear one more staff member of klm say oh >>>it"s wear and tear on a brand new bag used once or twice, i might scream . Thanks to the useless nico - manager at klm jhb, poor management allow klm to loose customers who travel the jhb -marseille route at least 5 x year . I certainly will not be using klm again ... After all it only adds to the airfare to have to replace a bag each and everytime one flies with klm . Advise :use virgin over klm any day

My husband and I flew to Belgium for our wedding and decided to use my flying blue miles. We departed from Dubai via Amsterdam on Friday September 3rd 2010 and returned on Sunday September 5th 2010. Our wedding was on September 4th.
Needless to say the service provided by KLM ruined the whole trip. Thank you KLM for making me feel like a second class citizen because I had chosen to use my miles instead of paying a fare. Shame on me for being a loyal passenger instead of ponying up the cash.
Here's what happened.
We were seated in a row of 3. The plane was not full so we both took aisle seat. But alas, the comfort was reserved for paying customers and I was told (not asked, told) to go back to the middle as the aisle seat was for someone else. I thought someone was coming. A minute went by, then two. Then the woman sitting in the middle seat in front of me saw the empty aisle seat and asked the flight attendant if she could take it. "But of course!". I see. She could, but not me.
Later in the flight as I was sleeping they served the meal. The passenger behind me violently pushed my seat upright which woke me up. I looked behind me as he said something in Dutch. I turned to the flight attendant who didn't even flinched as she told me: "He needs space to eat". I told her I was sleeping. She just repeated he needed space. I guess he needed the space and comfort more than me.
A few hours later breakfast was served. How do we know? We were awoken by a putrid smell which we thought was the result of someone getting extremely air sick. No such thing, it was the eggs they served for breakfast.

I was glad to get off the flight.
We wed on Saturday and on Sunday dragged our feet back to the airport. At check in the young lady noticed we were on a short turnaround and asked us why. We explained about our wedding and she told us nicely she would put a note in the system about us being newlyweds and also give us front row seats so we could be comfortable adding that since the flight was not full we would get the three seats to ourselves.
In Amsterdam we eagerly boarded the plane. No one said congratulations though. We sat and were pleased with the legroom as my husband is very very tall. We both were in aisle seats. But shortly before take off, a cabin attendant arrived with a gentleman and proceeded to seat him between us. We explained we were newlyweds and perhaps she could sit him somewhere else? "No, I must accommodate this passenger so you sit in the middle" she told me. Thank you again KLM. The passenger in question wasn't pleased with the situation and spent the next 6 hours jabbing his sharp elbow in my rib cage hoping to get a reaction. I did not try to speak to the flight attendant as I knew they would just tell me as they had done on the previous flight that he needed his comfort.

I wrote to the airline. Here are some key responses: "
If some passengers decide to fully recline their seat then it is to be hoped that they will consider the effect on those behind them. Eating one's meal, enjoying a drink or working on a laptop can be uncomfortable without this consideration, and we are sorry that your fellow passenger had to push you forcefully.

We expect all passengers to show consideration in the cabin to all. Our crew will intervene in the event of a flight safety issue, however where flight safety is not put into question our actions can be limited.

Whenever possible, in order to resolve a situation, our cabin crew will offer an alternative seat in the same cabin. I regret to learn that this was not the case."

they did not offer any real apology for the rudeness of their staff and missed the point. For them it's ok if a passenger pushes your seat up. And wow, the flight attendant should have offered me another seat? You mean the one she declined me in the first place?

I’m pretty frustrated at the moment I have been trying to purchase my ticket online for over an hour now. First the web page informed me that my banking details were incorrect, this led to a long process with my bank which proved that all details were in fact correct and everything was 100% following this and another long wait in the automated telephone queuing system I spoke to an operator who has sent me an e-mail and a payment request from Air France, but the site has an security warning stating it is an invalid certificate, and that they are unable to validate my certificate because no record was found for the supplier?

I’m certainly not entering my credit card info on an insecure connection. How hard is it to book and pay for a ticket.

please help me verify the fligt of Mr. Arron Poulster from london last june 28, 2010 from london to kuala lumpur flight number kl2754 then kuala lumpur to manila kl0803. i just wannaif the flight is comfirmed and mr arron is already on the flight. he is my fiance and according to him he is hold in kuala lumpur immigration office becaause of some problems. please kindly help him.. i am ms. aileen abando from the philippines his fiancee... an d someone from your airlines take a fraud rom me because they ask to sent money to help my fiance. i sent 200 usd to the name of Max Samuel Powell who will assist arron for legal documents... please help verify if this is true... if not i'm asking your legal action regarding this matter.because smeone in your workers do this kind of fraud... this also the number of person who contact me... +[protected]... then address of max manuel powell---kuala lumpur international airport jalan klias3 southern support zone 6400, kuala lumpur...
thank you so much! i'll wait for your reply!
Auleen m. abando
my number +[protected]

Iam a KLM passenger dated Feb.28, 2010 from flight Amsterdam via Manila I and my companion was informed that our baggage was delayed on that day. So i was able to pick up the delayed baggage on the following day and when i came home i just noticed that my check in baggage was broke already, please sir, do something about this problem that it will not happend again to the other passengers so that we won't lose our trust to your company. Thank You!

I would like to complain about the awful behave and luck of service we had from KLM and it’s people in Amsterdam airport.
We should travel from Oslo to Athens trough Amsterdam and we had a delay in the flight from Oslo but when we arrive in Amsterdam we had 25 minutes to reach the plane to Athens but they said that we couldn’t take the flight because they didn’t have time to load our baggage. Then they said to us that we were going to take the next KLM flight to Athens 12 hours later.
We where 3 persons and 1 child 3 years old we said that we couldn’t wait so long with a child and they should help us do something like to take next plane to Athens or at least to give us a hotel room. The only thing we were taking as an answer is that the company’s rules didn’t allow something like that! And that was nothing we could do than to wait.
Easy to say with a small one without her milk (she is drinking a special milk because of stomach problems) and in an expensive airport that one bottle of water cost 3€ for so long.
We try lot of times to have some help but there was not even interest to help us at least for the child!
And we are not finish there! When we arrived in Athens the baggage was lost! (The funny is that they were the reason that we left in Amsterdam!). And in Athens we had very bad behave and service from the KLM office that we went to look after the baggage and not only we but about 20-30 people in that flight. All that had result to leave form Athens airport about 2-3 am and with 4 suitcases lost. They fund 2 now until I’m writing but 1 of them has very important staff for work and the Childs medication. So with all this trip took almost 24 hours from Oslo to Athens!

myself and my partner decided to book a weekend away to amsterdam as a second honeymoon but now im begining to wish i hadn't
it started fine on the klm website booking our flights until we got near the end and the website froze convieniently after it had got payment details. so i checked my online banking to find that the payment had been made upon wich we contacted klm to be told that the booking was cancelled we reported that they had my payment but they denied it i however recieved a confirmation email to state that my booking was confirmed for the 5th march 2010 we again phone klm to tell them again we were told that the booking was cancelled because we did not complete the online bookingthey again told us to disregard the email and that no money had been transfered so after banging my head on a brick wall for over an hour i left it at that 3 days later the money was back in my account so i thought the matter was closed ..
my partner and me really wanted to go to amsterdam so we decided to try again and booked the flights online without incident we were overjoyed that we sucseeded in booking our flights we recieved the cofirmation email and our e tickets no problems ... we were glad that we managed to get our flights cheaoer the second time £295.80 a difference of 48 pounds we thought great ...
however 2 days later klm decided to take the original booking payment of £343.80 from my accountwhen we phone to complain we were told that they would refund the lesser payment of £295.80 back to me but it would take up to 3-4 weeks wich is a joke .
after being on the phone to klm for over 4 hours i decided to ask for compensation from them for all the hassle as they admit it was there fault and was told i would have to speak to customer care dept.upon requesting the number as it is not listed anywhere i was told that there was not one ...i thought that was a bit strange a company the size of klm not having a customer service phone line so i asked the women i spoke to at reservations how to contact them they said i would have to write an email again i asked her how its possible to have an email address but no phone service she couldn't comment on klms technical department so to sum up i have been told i will get a refund of the lesser amount but it will take 3-4 weeks..and if i want anysort of compensation i would have to talk to customer services wich does not exist ...so beware of klm they are a bunch of con men who just want to take your money there service is appauling they customer services is non existent the staff at reservations are as freindly as an angry warthog i am most displeased with klm and will never again fly with them so beware ...

Overbooked Flight
Flight details: Dec. 19th London - Amsterdam KL1018. Departure: 14:50 - Arrival 17:10
Connecting flight: Dec. 19th Amsterdam - Seoul KL 0865 Departure: 18:00 - Arrival 12:25 December 20th.

A very good friend of mine was due to fly out to Seoul from London (via Amsterdam) for my wedding in December, and although he got there (just in time) thanks to KLM it took him over 60 hours to get there.
There were no problems with his flight from London to Amsterdam, but when he tried to transfer at Amsterdam they told him that they'd overbooked his flight and that he'd have to take the next one (the following day). My friend informed them that this would mean he would miss his connecting flight from Seoul to Fukuoka, and they nonchalantly replied that he would make it in time; he didn't which meant that his return ticket (from Seoul to Fukuoka) was automatically cancelled as he didn't make the outbound flight, he also had to pay out again to get another flight to Fukuoka.
He was quite annoyed because when he originally tried to check in for his connecting flight (while in London/Heathrow) he couldn't, a member of staff was also dumbfounded as to why he couldn't do this, but after arriving in Amsterdam it became obvious. KLM knew all along that his flight was overbooked, and they could have put him on a different plane (while in London) which would have got him to Seoul in time for his connecting flight. Instead they said nothing until he had got to Amsterdam, he then spent the next 24 hours frantically trying to reach a senior member of KLM's staff, only to be told that they were all on holiday as it was Saturday night.
My advice to anyone reading this is be very careful if you've booked with KLM.

Mr. M. Donnellan

After an 11 hour flight from South Korea and a one hour stop over in Amsterdam I boarded my connecting flight to Manchester on 23rd December 2009. As we approached Manchester we were informed by the captain that the airport was closed due to snow and we were turning back to Amsterdam. On arrival - around 11pm - we were told that accommodation had been arranged for the night and alternative flights would be arranged for the following day. At this point everything seemed under control.

I, along with the many other passengers, had to queue for our hotel vouchers. By this time it was close to midnight. I was told to get the free bus to the hotel and be back at the airport by 7am to try to arrange a flight to Manchester. Once again I was in a queue, not quite far ahead enough to catch the first bus. We waited for another half hour in the freezing cold for the second bus to arrive. It was close to 1am by the time I checked into the hotel. On talking to other stranded passengers I found that many had already called the airport and taken the few available flights left on Christmas Eve. I called and was told my best bet was to get to the airport early. By this time it was 2am local time and I had been travelling, without sleep, for 24 hours.

At the airport I was offered a choice of two flights - one via Paris which would arrive in Manchester at 6pm - just as the last train to my final destination was leaving, or via Heathrow with a 6 hour layover which would arrive at 4:30pm. I opted for the latter, spent a further day without sleep at Heathrow, sat on a stationary BMI plane for an hour because they had the wrong equipment for loading baggage and finally arrived in Manchester just before my train departed. My luggage did not arrive with me and as of today, January 6th, has still not been delivered. I now have a new suitcase, clothes, toiletries and other essentials to take me through the remainder of my holiday and am no longer in England. Even if the case is returned to me somehow, somewhere, I will exceed my luggage allowance for the return journey. The Christmas gifts I took for my family are still in the missing case - if it does turn up do I have them returned to Korea or do I send the case and gifts to England and leave my clothes and toiletries there? The woman at the baggage helpline only wanted an address to deliver the bag to, with no consideration for the additional problems that such late delivery will cause.

So far KLM have replied to my email denying any responsibility as the initial delay was caused by snow. The baggage problem they have off-loaded onto BMI who can only tell me that they are sorry but they are unable to contact their couriers and but assured me that my suitcase was now in Manchester, then Liverpool, then Warrington -- still hours from where I was staying.

I am simply flabbergasted by such incredible incompetence, lack of interest in customer concerns and the difficulties in speaking to anyone with any authority to deal with my situation. I have a list of at least ten phone numbers which I have been asked to call to chase my suitcase or complain about the situation. I am not looking forward to the return journey and sincerely hope my new suitcase and new clothes and other goods won't go the way of my old one. The cost of replacing all my possessions, plus money spent on food and drinks in the wasted hours, internet and telephone costs while in transit have yet to be calculated but amount to more than I would have paid for a worthwhile airline.

I Traveled from JFK NY to New Delhi and their 2 baggage were missing when they reached Delhi Airport.
Baggages were sent back to home next day but the some of the items were missing from the it.
I filed FIR (FIR # 26954) at KLM counter.

I have the receipts of the missing items and KLM PIR (Property Irregularity Report).

FIR # 26954
date 10/12/2009

Name - VishwBandhu Bhatia

TKT NO. [protected]
FLIGHT NO. KL0871

I contacted several times to klm and nwa but no response.

The items we lost were costly gifts and Marriage clothes.
Please respond and do the needful.
The items we lost were costly gifts and Marriage clothes.
those were the precious gifts for us.

I took a flight from Amsterdam to Chicago on the 28 of November 2009. Flight number KL611. My luggage did not arrive until the 29 of November. When I received my luggage, it was damaged and It was missing some of the contents, and there was damage to a object. Missing is one Samsung cell phone, One leather belt. And damage to a picture and frame. I have complained to KLM, I have had no response. This is the second time in three months that my luggage has been a day late! I think that I deserve better than this! I think I should find a new airline to fly with in the future. Thank you, Customer R.F.LeFevers Jr.

My husband and I are going through VERY nasty divorce proceedings. My lawyer says that this is the worst he has seen in his 25 years of practice We currently live in Curacao. (that is the background so you will understand the rest of the story.)

I booked a ticket through KLM in Curacao and departed from Curacao to Amsterdam on the 29th September. My husband (through his contacts) found out my BOOKING REFERENCE CODE from a KLM employee - he boasted in telling me this. By the way - he is a lawyer and this is highly illegal for KLM staff. On the night of my flight, he called me and threatened me on the phone, saying he knew that I was flying with KLM that evening and he knew exactly when I was coming back.

The next day, my husband and his mistress flew business class to The Netherlands together. My husband STOLE 100, 000 Flying Blue miles from our son - I mean the guy is a lawyer and can afford to pay for a ticket. With our son's points he upgraded himself and his mistress. My 9 year old son was so upset when he found out.

With this booking reference number, my husband is able to track down when I am coming back to Curacao - even though I explicitly had informed KLM to make a note NOT to give out any information if anyone had asked. Last week (my son was with him), he received a telephone call from a woman (my son heard a woman on the other end) who informed him that I was coming back on Saturday (as I just changed my flight.) When he spoke to her, he said in Dutch, "Okay, she is arriving this coming Saturday. Thank you."

Flying Blue contacted me and said they would work something out regarding the 1000, 000 points, but did NOTHING about this. According to Flying Blue rules - the legal custodian"s" must give permission for these points to be taken. I am also a legal custodian, but did not authorise this.

My husband has given his mistress permission to get into our apartment in Amsterdam where we have a lot of personal belongings and a collection of inventory. She knows exactly when I am flying back and my husband keeps calling me and telling me this.

I raised the privacy issue with KLM Customer service and also spoke to the Schiphol Police regarding this. I gave them the names of my husband and his girlfriend and informed them of what had occurred. I also gave them the name of the woman at Curacao Airport who was very friendly with my husband and wanted them to look into this.

In the meantime, I do not want the mistress to come to the apartment, nor do I want my husband to know when I am coming back. He is very nasty and told me that he had the power to have me arrested at the airport (for nothing might I add, but he is a lawyer and can exercise his power quite freely over there.) So I have changed my ticket 5 times already - each time incurring a US $100 fee. My lawyers have written to the prosecutor in Curacao in order to protect me, but I am constantly being bullied, receiving calls and threats from my husband since I arrived to Amsterdam.

I requested KLM customer service to please assist me - that I was being bullied and telephoned by my husband and I needed some help - either by the Schiphol Police or by KLM. KLM refused saying I had no proof of my allegations - isn't that the job of security? Furthermore, the (lack of) customer service manager said I could not receive a refund on my US $100 changing fee, which is now up to US $500 and that KLM could not change my booking reference number (for my privacy and safety.) So my husband is doing something ILLEGAL, getting away with it and furthermore, KLM is assisting him by not doing anything about this.

I am now forfeiting my KLM ticket and flying via via via another airline, country, etc - anything to avoid flying KLM with their terrible service and attitude. Also I do not want my husband to keep calling me and informing me that he knows when am coming back and that he was going to do something to me.

This is the last letter I received from customer service at KLM, "For all your new inquiries I advise you to contact them (security) directly, you have the number already. I can not do anything more for you and I will not reply any more to your e-mails." ... I had sent her 3 emails by the way. GREAT service - NOT.

Where is justice? KLM is an airline that does not really care about the privacy of their passengers.

To whom it concern, I would like to tell you of my experience when flying with klm to houstonon transit to belize. We arrived in houston (George bush airport) to be met with very long immigration lines, we only had 1hour and 30 mins to get through the lines and collect our bags and check in and go through customs and get tour next flight. I unfortuatly filled out my esta wrong so got taken into immigration and question but later relaised (30mins later) to which we missed our flight. Im not blaming your company for my mistake that was off my own mistake, but what follows is why im emailing you. We went to klm checkin desk to try and get another flight and we did the next day which we appreciated very much but with 2 children and a young adult and my self it was very horrible experience. I asked them to help me find some where close to stay as I do not know the country and the gentelman behinde the desk kindly issued me with a hotel voucher (americans best value hotel) to stay, I went to the shuttel desk which the person who issued the voucher said I would get a free bus to, the man behinde the desk said they dont do shuttels to I asked can I get a taxi he said yes whats the address gave him the voucher and he looked at it phoned them for me. I got the address and away I went to the hotel when we all arrived very tired hungry and hot and 62 dollars to get there to find out that wasent the hotel I was very very mad. I then asked the lady behinde the desk if she could help me find it I phone the hotel help line and they gave me the address and away we went again 50 dollars this time to get there. Then next morning the owner said he dosent deal with urselfs but it was his mistake for letting us stay. So then I had to get to the airport taxi 54 dollars. It was avery expensive experience that I didnt need with young children and would like some compensation for. I have recipts if you which to look athem unfortunatly they are bigger the 2m so I can send them to you. Thank you for listing to my complain a hope to here back from you.

I was traveling from Portland Oregon to Istanbul, Turkey with an Amsterdam connection with my three year old son. My son did great on the Portland - Amsterdam trip, earning compliments from the flight attendants in the PDX flight. However, after nine hours of flight and two hours of wait for the connection, he started to act like a three year old. He fell asleep in his stroller, woke up when boarding, and started crying. I was trying to carry my carry-on bags, deal with the stroller and help my son go inside. The flight attendant greeting passengers into the plane had two questions for me: 1) What is wrong with him? and 2) Are you going to be able to get him under control?

Are you kidding me? People with no kids and no empathy are ending up as flight attendants. You can ask something like "Can I get him anything?" without insulting the kid and the parent at the same time. Needless to say, my son calmed down once we sat down, but I was grouchy the entire trip.

KLM airlines stay FAR AWAY!

If you dont want to go through problems dont use this stupid airline.
I paid for a ticket online for my wife and the transaction went through succesfull as per
E -mial from them and accourding to my bank statement. my wife flew to South America and a week later she was to return they told her this was FRUAD and the ticket is cancelled!

I called them many times and no one could help me all they told me was that i should pay again! they never told me where my money is they don't know? what the hell?
I have all the proof i paid and they can't tell me what went wrong or have any proof to tell me or show me they never recieved it!
Im at the moment in Limbo cause my bank said we paid them and they say ..uh there is nothing we can do ! BUY ANOTHER TICKET!

I am so outraged cause that was the best thing they could give me?

I call and call i always get put on hold ofr long long periods! no one calls me back or e mails me!?
where do i go now! where is my Money and how the hell am i gettng my wife back to london the tickets are so pricey?

I will never never never never use this airline again and i will be telling everyone ofr as long as i can that they should never use this airline!
I want my money back and i wat them to get my wife back here in London!

They have terrible after service and just want your money dont trust them! thieves!