Kroger-gift-responsive
Reviews and Complaints

Card for $100
Exp dare 06/27
Still has activating sticker
Activated today
Bal. 00.01
Don't remember using card
Held on to it, did not think it was real.

It's not a scam it's just that their website and customer support are really $#*!ty. I had spent a few hours trying to figure it out and after a while I was able to get it working on my phone.

I've been using cards from this company for a couple years now. Since then, I've had times where it works just fine, but other times, it messes up. Today, I tried using the website to check the balances of several cards I have, but it kept telling me the numbers were wrong. I tried calling, and I think they have my number blocked, because calls to them won't even connect. Yet, I used one of the cards today and it worked just fine.

I came to these reviews because when I tried to access the website to register my card, my computer said it was not protected. However, there still is a way to register it. If you call the number on the back of the paper (***536) then you're taken to an automated program that can help you set up your card. It is annoying that you can't just use the instructions they give you, but if you have purchased this card, you can still use your money.

Bought my first item online and the card was not immediately rejected, so I believe the registering worked. HOWEVER, if you are considering buying this card, don't. There are other card services that are so much easier to use and could save you some troubles.

Well the card seems to differ from vanilla or other types of prepaid mastercards that I've purchased in the past which were ready to use upon purchase. I purchase the giftcards because as a rule they can usually forgo the hassle of registration and activation which requires personal info. Name, address, phone, as do the regular prepaid debit cards. However this type of giftcard which is offered by US Bank indicates that if you desire to use the card for online purchases you should register the card in your name at www.prepaidgiftbalance.com. Which I did promptly and still the two attempts I made to use the card online were declined. Personally I will pay more attention on my next giftcard purchase and attempt to purchase the vanilla or other providers cards.

Wanting to use your gift card for large, online purchases? Do this FIRST ti avoid it being declined ( or, after it has been declined): call the customer service number and register the card in your name AND address or it WILL be declined every time!
Trust me, I was at the end of my rope and was ready to call it a scam ( 500 bucks later) but decided to call their supposedly "non-existent" customer service number. I was told it was a "really high call volume" but waited only a few seconds before being helped. A really nice lady assisted me and registered my address and told me to let the card " rest" for24 hours before attempting to use it ( I immediately had to go into my Amazon account and remove the card as the payment option I had on file otherwise it would cause the card to lock up again if Amazon tried running it overnight ( I will add it back after 24 hours). Very frustrating, as I had many items in my basket... hopefully when the gift card is unlocked I can go back and my stuff is still there to checkout... they say it's for our own protection, which I appreciate, but NOWHERE did I see any mention of this on their ' site'... sigh.

Tried to use website to register the card so I could use to pay bills online but gift card site was down. Tried several times, so decided to call instead. I was leery based on reviews, but the associate I spoke with was very nice and helped me register the card quickly and easily. Card was already activated and funds loaded. She said to allow 1 hour before using online, so I'll see how it goes.

These cards which are sold in Kroger's and their other stores are scams or some cards are. How and where the scam begins, that I am not sure as there a few theories. But I would not be surprised if the customer service is in on it.
You may buy these and they load fine but they are are subpar at best when it comes to actually using them.

The card I had activated at Krogers at the register. But when it was registered for online use on the website it was immediately flagged.
Hackers/Scammers by have the system that USBANK uses or maybe customer service turns is doing something because they are way too dismissive, rude, and very aggressive at the most simple inquiry. They also will like like it's nothing to get you off the phone. Once they get you off the phone after you have input your card number and the 3 digit code, they will block your card and number. You can't check the balance anywhere not on their online site or on the phone. The customer service number will pick up the phone and hang up on you if you try to call back.

On the website, it directs you to fill out an online form if you card is lost or stolen. That link hasn't worked for weeks but instead directs you to call into their scam-like customer service line. Very shady practices by US Bank is the the issuer of these cards.

One card I got had a holographic film over the bar code where you scan it at a check out or register. Something I have not seen on other gift cards.

I really wish someone would investigate this USBANK and their practices. I don't know how they aren't aware of non-ethical their customer service is which is why they are bold enough to take people's balances, or try not to help people or pretend by telling you something to get off the phone, only to block the number and the card.
1- They may tell you they are fixing the card and give it 30 minutes, only for it to be lie.
2- If you call back, they may read some literature that has nothing to do with your issue and may say that it's blocked for 12 hours.
3-When you call back they may say no it wasn't 12 hours it was actually 24 hours only for it to be a lie
4- They may say, you put in your three-digit security code wrong too many times. But if you have your pin, you can use it in the store if it doesn't need the three-dgiit code. Only for it to be lie
5- They can block your IP address, phone number, gift card number so you can't call and inquire about any issues.
6-The website may or may not work at any time. You use to be able to submit your ID for lost and stolen cards. As of today, they direct you to call their scammy customer service located in a foreign country. Who may sound like they have a disdain for you for having the audacity to ask where the money went that you used to purchase the card for yourself or for others.
Beware, and report to as many agencies and places that you can.
All the cards can't be tampered or depleted because that's too much of a red flag. So some may have issues and some may not. I am leaving this here for the ones who may have issues.

The holidays are coming soon. And these things are in abundance in Krogers so I expect more people being taken advantage of. Witht hem listening to just enough not be be flagged like they should be since this has been an issue starting years ago.

I recently stumbled upon PrepaidGiftBalance, a website that offers a convenient way to manage your gift card balance. While checking out the website, I came across a review that expressed concern about government tracking and online payment restrictions. It was a controversial topic that peaked my curiosity.

The reviewer claimed that Obama and the "shadow" government were working towards eliminating anonymous ways to pay for goods and services to track citizens. They went on to explain that gift cards are becoming increasingly difficult to use as Obama passed a secret rule prohibiting their use internationally. Many unsuspecting customers have complained about their cards not working abroad, despite being valid.

The review went on to state that the government wants to eliminate the use of cash entirely, and even went as far as mentioning Hillary Clinton's plan to have TSA on trains and buses for "your safety"- but in reality, it's to keep tabs on who is a part of her league and who isn't. They even suggested that people have died under her, including the person who started the Russian investigation.

Their final point was the possibility of chips in our heads and experimental cashless stores that use sensors installed to withdraw money from our bank accounts simply by walking out of the store without the need for any human interaction.

Although I cannot verify the authenticity of these claims, I found them intriguing and alarming. It's important to stay informed and aware of any potential privacy and security concerns when it comes to financial transactions. I appreciate PrepaidGiftBalance's efforts to provide secure and easy ways to manage gift cards, and I will continue to visit their website for my gift card balance management needs.

As someone who recently used PrepaidnGift Balance (prepaidgiftbalance.com) to make a purchase, I have a mixed experience to share. Initially, I had no issues with my first transaction and even made a second purchase without any hiccups. However, things quickly turned for the worse soon after.

I began to notice that certain websites were declining my card, citing insufficient funds as the reason. Upon further investigation, I realized that I had overspent on my first purchase, leading to a lack of funds on my card. Fair enough, that was my mistake. However, what followed left me feeling frustrated and dissatisfied.

I attempted to wait for my previous transactions to be redacted, but instead of simply waiting, I found myself unable to access the PrepaidnGift Balance website altogether. I couldn't access my account or even receive any sort of error message. This led me to believe that the site was down, but given the lack of any notification, I couldn't be sure.

After ten days of waiting, I still haven't been able to access my account. I'm left wondering what the issue is and why the company would treat a customer in this manner, especially considering that I had already made purchases with them. I feel as though they've taken my money and left me with an unsatisfactory experience.

In conclusion, while PrepaidnGift Balance may work for some, I cannot recommend it based on my recent experience. If you're in the market for gift cards, I suggest looking elsewhere and sticking to reputable companies like Amazon or GameStop. It's disappointing to see a company treat its customers in such a manner, and I hope that they can improve their attitude towards customers in the future. If you come across prepaidgiftbalance.com on your Visa gift card, I suggest proceeding with caution.

I recently had an issue with a PrepaidGift Balance card, which had been used just three days after it was opened. After contacting their Cardholder Services department, I was told that I would receive a notice in the mail to dispute the charge. However, after waiting a month and not receiving any form, I called in to enquire about it. The representative then faxed the form to me, but unfortunately, despite multiple attempts at sending it back, the fax line wasn't working. I even tried different faxes and sent it at different times, but to no avail.

When I contacted the customer service representatives again to explain the situation, they gave me another fax number for a different department and told me to list on the cover sheet to transfer it to the dispute department. However, when I called the next day to ask if it had been received, I was informed that they couldn't transfer the faxes after all. They advised me to try faxing it again to the original number. I explained that the fax line wasn't working, but they told me that it was either that or mailing it in.

This was a frustrating experience as I had already paid multiple times to have the form faxed and mailed. Moreover, the process of trying to resolve the issue was dragged on for an unreasonable amount of time, as I was now required to mail in the form and wait for 90 days for a resolution. As a paying customer, it is disappointing to have had to face such problems and obstacles in trying to dispute a charge.

The PrepaidGift Balance team needs to improve their assistance to their customers in situations such as these. It is unacceptable to expect customers to pay multiple times to have things faxed and mailed to them, especially when their fax line appears to be faulty. They need to evaluate and upgrade their processes to ensure they are providing prompt and effective customer support.

I recently had an experience with PrepaidGift Balance, and unfortunately it left me feeling quite frustrated. I had loaded $500 onto the card and was initially able to log onto the website twice - once to activate the card, which was a smooth process, and once to check my balance. However, when I attempted to log in a third time, I received an error message and was instructed to contact customer service.

Despite several attempts, I have not been able to log into the website since that day, meaning that I am unable to check my balance or manage my account online. I have spoken to the customer service team on the phone, but have found that I am always met with long hold times which can be frustrating.

I believe that there is still a small balance left on my card, however, the phone system states that there is zero balance and I am unable to log onto the website to check. I have decided to wait a few days to see if a balance settles after my last fuel purchase (though I must say, I wouldn't recommend using this card to purchase gas).

That being said, there are some positive aspects of PrepaidGift Balance. I have been able to use the card to make purchases online, at convenience stores, and restaurants. However, there were a couple of online retailers that did not accept this payment method.

Overall, due to my experience with technical issues and difficulties with the customer service team, I am not convinced that I would recommend this option to others. I will be exploring different options when the need arises again, and encourage others to do the same.

If you're considering purchasing PrepaidnGift Balance cards, I urge you to reconsider. My family received two $100 cards from a reputable store for Christmas, only to find out that both had already been used before they were even purchased. To make matters worse, one card had a balance of just $17 left and the other had just $13 left. This seems like an inside job to me, as why else would both cards already be used before we even received them?

I called the PrepaidnGift Balance company to report the missing $82 and was surprised to actually get through to someone. However, their response raised more concerns. They said they were going to send me forms and needed a picture of my driver's license, which felt a little sketchy to me. They also said they needed to investigate before sending me a new card with $100, which they did eventually do. However, they cancelled the remaining $17 and said they would file a claim with Target. This seemed ridiculous to me because why would it be Target's responsibility to redeem the cards? The problem lies with PrepaidnGift Balance cards, not the merchants that redeemed them.

After some time, I finally received some paperwork saying that my claim had been closed and the balance missing $82 was credited back to the account. However, there's still one big problem - the card was cancelled, so I can't even use it or validate it. It's a terrible feeling knowing that my mother-in-law spent $200 on these cards, only to give them to thieves.

Overall, I would not recommend purchasing PrepaidnGift Balance cards. It's simply not worth the risk of losing money or having to go through a lengthy and shady process to get it back. Stick to traditional gift cards or another reliable option.

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I recently had a very disappointing experience with PrepaidnGift Balance (prepaidgiftbalance.com) that left me quite frustrated. As a gift for my friend's birthday, I purchased a $100 prepaid gift card from Walmart. Unfortunately, my friend wasn't able to use the gift card because the balance showed zero. When I went to check the balance online, I discovered that the owner of the card was listed as "Jennifer," someone neither I nor my friend knew.

I immediately contacted the prepaid card customer service, but getting through to someone wasn't easy. After several attempts, I finally managed to speak to a representative who requested that I fax over my ID and the original receipt twice. Despite multiple follow-up calls explaining what happened, I continued to have trouble getting a response from them.

Months later, I realized that my attempts were futile and that retrieving my lost money was not going to happen. Although it was frustrating to lose $100, what left me truly furious was the lack of support and useless customer service. I'm appalled that they continued to insist I wasn't the owner of the card and blatantly ignored all the evidence to the contrary.

In conclusion, my experience with PrepaidnGift Balance has been extremely disappointing, and I do not recommend anyone buy their prepaid gift cards. I believe every customer should be treated with respect and dignity, and it's clear that this company has failed to provide basic customer service. Hopefully, this review will help others avoid the same mistake.

Recently I purchased a gift card for my daughter from Kroger, hoping to give her the freedom to shop for herself. Initially, I believed that it was a VISA gift card; however, it came to light that it was an off-brand. The card uses the VISA infrastructure for transactions, which became confusing for my daughter when it didn't work when she tried to use it.

I then navigated to the PrepaidGiftBalance website, which was written on the back of the card. Upon visiting the website, I was disappointed to see it as a very sketchy website. It was incredibly difficult to navigate, and when I checked the activity page, I found that some unauthorized charges were made to the card. Further investigation led me to the discovery that it had happened on the other side of the country at a dollar store. I found this quite troubling since we had not authorized these charges. Plus, neither have we visited California, making it impossible for any family member to make a purchase there.

The only course of action to dispute the charges was to call the 888 number display on the website. I had to wait for over an hour to speak with a person who was on the other end of the line. Despite the long waiting time, the person who handled my query was polite and patient. However, to report the fraudulent charges, I had to answer many questions. Initially, I wasn't sure about providing this sketchy company with any personal identification documents. After going through the whole process, I discovered that I'd have to send back the documents along with a copy of my identification. The investigation about the charges would begin after that. I had no idea how long that would take or even if they will take any action about it.

This whole ordeal was rather confusing and frustrating. If the charges were deemed to be fraudulent, which I hope they will, I would then need to go through a lengthy and convoluted process to get a refund. I realized then and there that I had learned an expensive lesson- When buying a gift card, always make sure it comes from a reputable company. Unfortunately, PrepaidnGift Balance(prepaidgiftbalance.com) proved not to be trustworthy.

I recently purchased a $50 Visa gift card from my local grocery store and decided to register it online at prepaidgiftbalance.com. Unfortunately, I have been unable to make any online purchases despite having a balance of $50 on the card. This has been a frustrating experience, to say the least. It seems that the prepaidgiftbalance website is not very user-friendly and has not provided me with any useful information for fixing this issue. The customer service is also lacking, as I have been unable to get through to a real person using the phone number on the back of the card. There are just automated messages informing me that there are long wait times. I'm baffled that a reputed company has such bad customer service.

To make matters worse, I can't even log in to my account anymore. When I tried to contact the customer service again, I think they locked me out of the website, and stole my money. Every time I try to sign in, the website just refreshes back to the home screen. This is outrageous! Prepaidgiftbalance.com is nothing but a criminal enterprise that engages in fraud.

Overall, my experience with PrepaidnGift Balance has been terrible, and I wouldn't recommend it to anyone. My advice to all those who are considering using this website is not to waste your money and go for some other website that cares about their customers.

The experience with PrepaidnGift Balance (prepaidgiftbalance.com) was highly disappointing as the company turned out to be unethical in their dealings. The entire process of purchasing and using their cards was a nightmare. As a customer, I bought their worthless cards from Fry's Grocery Store, which were supposed to be activated using an authorization code. Unfortunately, things did not go as planned, and it turned out to be a complete scam.

What was most frustrating was the fact that PrepaidnGift Balance people used my money to load their own personal cards. This left me with a valueless card and a worthless authorization code. When I contacted PrepaidnGift Balance for assistance, the customer service was terrible. I was put on hold for long periods, and when I finally got through, I was given a difficult time.

Their customer support asked me to fax copies of the card and other documents like my driver's license. The process was extremely tedious, and they demanded that I enlarge the card to 150% and even increase the ink level. However, even after complying with these demands, they claimed they did not receive the fax. It was a frustrating and disappointing experience since my confirmation of the fax was not taken into consideration.

Fry's Grocery Store also proved to be unreliable as they had no responsibility once the authorization code was issued. They claimed that their responsibility was complete and asked me to contact PrepaidnGift Balance. Even when I went back to the store with the card and receipt, the manager gave me a rude response and refused to facilitate any form of refund.

The PrepaidnGift Balance scam cost me $300, and I have learned a hard lesson. I urge everyone to avoid purchasing these cards to avoid the disappointment and loss of funds. Despite all the proof I have, it seems that no one is willing to help make things right. It's a terrible experience that I would not wish on anyone.

I recently had a frustrating experience with PrepaidnGift Balance (prepaidgiftbalance.com) that I felt compelled to warn others about. After attempting to use my card on a gaming website for two days, I received multiple "locked" transactions and couldn't figure out why. When I contacted customer service, I was informed that the card couldn't be used on gaming or gambling websites, which was not listed in the terms and agreements either inside the package or on the website.

It's understandable that most people do not read through the terms and agreements before making a purchase. It's also worth noting that the restrictions on where the card can be used were not clearly communicated during the purchase process. Unfortunately, this left me in a situation where I had a $50 balance on a card that I could not use as intended.

What's particularly frustrating is that PrepaidnGift Balance operates similarly to carrying a $50 bill—there is no additional credit or line of credit. I needed to use 16 digits of a credit card to make my purchase, and yet the card itself is not reloadable.

I spoke with three different customer service representatives, each providing a different solution or piece of information. While it was frustrating to not receive consistent information, I'm grateful that I was not on hold for long periods of time.

In the end, I was left with a balance on a card that I could not use as intended, and I needed to purchase another card for my son to play his game online. If you're considering purchasing a prepaid gift card this holiday season, I would caution against choosing PrepaidnGift Balance. Be sure to read the terms and conditions carefully and consider looking for a more reliable option. I was also given a PO Box to escalate my complaint, which I plan to do.