Kwik Kar
Reviews and Complaints

I had something identical happen to me with the same company. Got an oil change, 1 month and 2 days later my engine in my 5 year old (2017) car blows as a result of them not properly installing my oil filter and my vehicle leaked the oil out. They say it was a "timing issue" but guess what, that "timing issue" that was triggered was due to oil starvation. They keep saying sorry its not our fault. I have to obtain an attorney, damages were approx $9,029. They state their cameras show they did nothing wrong... cameras will NOT show them installing the filter because of where its located (hard to reach spot).

They damaged my car too. I went in for an oil change. My car's sealer was loose but when I left it was bent all the way out. They said it was like that when I hot there, but I know it wasn't. Even one guy said it wasn't damaged to that degree. However, they showed me a tape that they said showed a man pointing to the damaged. The problem is when they opened my door on the tape, my sealer isn't like it does when I opened my door, it's sticks and scratches my door. It didn't do that before.

One week ago, I took my car to the store located at 1690 South Fry Road
South Fry @ Chateau Bend in Katy, TX 77450. My IPOD was stolen. Police report filed. The owner said they will not to pay. I will take them to court. I will file a complaint at the BBB.

I also have had very bad service and dishonesty from this location. Beware also of hidden charges. When I got a transmission flush last year, my car was leaking oil when I got home, only to find the filter was half tight and leaking all over. If I would have drove somewhere far, my engine would have been toast. Which brings us to today. Really, I'm the idiot for going back there, but I did like how they would check to see if your tires would pass inspection as you drove up. I knew I had one tire that was close, so I thought I would take it there. When I arrived there were two vehicles ahead in line. So the guy(manager:we will get to that later) had me pull into a spot and did not check the tires. About 20 minutes later he comes inside to tell me one of my tires didn't have adequate tread and that it would not pass inspection and hands me my keys. I say ok, I knew it may be an issue. When I get about halfway home I realize my insurance card is no longer on my dash. So I drive back up there and ask the same guy for my insurance card and he says he gave it to me, i say no..you get the picture. He won't even go look inside, and when I finally convince him to, he comes out and says "you must have dropped it" and hands it back to me. C'mon now, I've worked in plenty of places to know you just don't talk to customers like this. When I call him on it, I must have struck a real nerve with him because he calls the Argyle PD, and lies to them saying I am being irate and won't leave, yada yada. This is a bold faced lie, the employee was being far more confrontational than I.
Truth be told, the whole conversation was under two minutes I am sure. So I say I'll wait for the PD since I know there en route. They come, pat me down like a common criminal, and then let me go after hearing my story. This sorta thing just should not have happened.

I've traded at this location for years and I've gotten to know the manager/owner(Tom) very well. He'd never tolerate such actions or the response received by this patron. If this situation was brought to his attention, he would've handled it much different. You should contact him rather than make a defenseless post. I drive 16, miles to have my car worked on by this location, because I can trust the service I get.

I called a day ahead to schedule the replacememt of my Valve cover gaskets. When I arrived the mechanic asked me "where are the valve cover gaskets located?" I instructed him that the gaskets are underneath the hood of the car. I was then asked to show him where specifically the position of the gaskets. (I am a female and an educator not a male mechanic) I suppose it was a good thing that I googled the position of the part prior to going in for the repair. needless to say, I declined the repair and took my car to another car care company. Scary, right? By the way, this is the same company who told me two weeks earlier, while performing my oil change, that my gaskets were leaking. I called back to complain to the manager, but he has not returned my call, it has been over 7 hours ago. I will cease from allowing them to change my oil!

This is an extremely horrible place! I went with my little daughter for state inspection, we checked in and then waited there from 3:40pm until 5:35pm, all people in waiting room were gone one by one and they shut the front door at around 4:50pm. It is ridiculous that nobody was working in state inspection area since about 4pm and they left my car and us alone. My daughter lost patient and I went to ask the manager when my car would be ready, he kind of forgot us and asked me what was my car and where it was, then he lied to me his computer was down, I believe he is liar because I saw they were inspecting cars when I was waiting. At this moment my daughter completely lost patient and she wanted to go home, I blamed her, then terrible thing happened, the manager yielded at me to go out or he would call police right away.

This store is at 8716 Ohio Drive, Plano TX75024 near 121 highway.

had my new sequoia wash here and reported damage to owner. Owner said to come back and show him the damage to assess and then ran it through again for free to come out with even more damage on it now. He denied any faulty equipment on their part, he denied any liability and says for me to basically get lost. He boasted his 20 years of experience (?). I am pissed bc I perceive him as a liar and a thief now. He told me that my damages were caused by a toll booth poll. I HAVEN'T BEEN THROUGH A TOLL BOOTH. I am not a trouble maker and don't look for experiences like this in any way shape or form. I plan to let everyone I know in Lewisville know that they are bad place to do business with.

I went into the Kwik Kar location to get an oil change only where I was told that the price was $79.00 to get that service done. They did an oil change and said that I also need an air filter and wind sheild wipers which I agreed that they could do. Later on that night my service engine light came on and I also discover that my windshield wipers blades also didn't work which they fixed them when I returned up there whit the problems that I had. When I went to get my sister that night I discovered these problems because after they had finished the work on my car I went straight home to do other things.Later on that night I discovered that my check engine light and my wind shield wipers blade were not working but the business at already closed for that evening, so I went back early that morning and because the light had went off they said that it was nothing that they could do and that my car being a 1995 Lexus was to old to go on some machine and told me to take it to Auto Zone so that they can put it on the machine. When I went to Auto Zone they also said that their machine does not go back that far. Now my car is running bad, and I've Never, Never had a problem with my check engine light coming on until your company call themselves doing a simple oil change to my car. This is my only way of getting around especially since a bus do not run in my area and I am on a limited income. I don't know what type of shabby work that they did to cause so much of a problem but I feel that they are responsible to fix my car back.

I worked part time at a Kwik Kar in Valley Ranch and got kicked off the schedual because i was attending
automotive school. The ower knew I was looking for full time, never told me he was letting me go.
I recently called him now that that I graduated in '08. Simply told me he hired a guy with 4 years
experience at another kwik kar last week. He knew I had over 8 years in the automotive field, and have been
out of work since Oct of last year.

Most if not all companies have to maintain a minimum charge to cover costs of business - insurance, tools, shop, etc. Most times it has to be clearly posted. Maybe all you're guilty of is blindness.

Had 1500 worth of work done.Insurance for the warranty doesn't even answer.It has cost me more to fix everything that I got told was replaced.Plugs and coils, Intake.Work was done in Amarillo Texas.I believe it has been a year.I am now in Colorado.

Had 1500 dollars of work done in Amarillo Texas it started messing up when I got to Colorado 8 months ago was given the warranty phone number and they sent me to a Kwik car in Colorado that is no longer open and now the warranty phone number is no longer working.Was told by the warranty company that my warranty was 2 years now nothing from anyone

Hi I lived in dodge city,Kansas and worked for the location there quite a few years back and been trying to get my money they still owe me from working there. I had to leave suddenly and never received the pay I had coming. I really need that paycheck. I'm Aaron Thomas and my number is [protected]

I went at Kwik Kar wash at Esters Rd and

Pioneer in Irving Tx and I put my $10 and I get a $3 cash back because I choose $7
super wash but they machine didn't work. I need my refund of $7 back please. My name is Sylvie Masemo here are my number is [protected].

I went to get an oil change and I said regular oil and the manager Austin put synthetic and started yelling at me and just charged me for synthetic instead of regular oil price terrible place to go to and management is terrible especially when he yelling at an employee not good whatsoever will not go there

I went to do a State Inspection today. And the inspector called me "Asian" with my name right on his screen. The shop is 305 Legacy Dr., Plano, Texas 75023, Inspector's name Derek Vickrey.

I worked Kwik Kar both in Spring and Hemptead Texas. I decided to leave for a job closer to home and I have not received my last paycheck due in February. Nor did I get reimbursed $100.00 for uniform cost taken out of my check. I have spoke to the Manager Pete several times without any resolution. I am simply trying to receive what is owe to me.

Terrible service

I had my car washed and paid for far more than basic. I received a car back with a filthy interior and interiot and exterior glass. new ownership ignored BBB complaint. Do no patronize for wash or car repair or inspection. I have heard rumor the sell fake inspection. stickers.