Kwik Kar
Reviews and Complaints

I took my trailblazer to this location because there was smoke coming from around front left tire and it had burning smell. First I get call saying they looked at it and my blower was out. I told them that had been out for years and had nothing to do with the smoke and burning g smell, and that my brakes were not working. I then get a call saying my master cylinder was out and that I need to replace entire radiator. I did not understand the radiator being replaced because my car was not over heating. Because I trusted they knew what they were doing, I paid $1, 209.97 for all parts and labor. I get my car back today and it does not drive straight, pulling severely to left and right. On top of that my car squeals loud every time I turn the wheels either way. I am very upset and want my car fixed properly. I paid a lot of money and expect better than. The service I got.

My name is Kristen Waters and I feel ripped off! I just took my Truck in to have a simple oil change done at the Kwik Kar on University in Fort Worth Texas - 06/20/2019. Operation number #8593. They advised that it would be $79.99 right up front for Synthetic Mobile 1 oil. Well almost an hour later, the technician comes in and states that they were able to change my oil, however they broke off something called a housing unit cap (some part) which caused a leak. He stated that he replaced that part which stopped the leak, but that I WOULD HAVE TO PAY FOR IT. So the $79.99 jumped up to $150! I absolutely refused to pay for a part that they broke! The tech removed the part fee, but still charged me for the extra oil they needed to use because of the leak due to the part they broke and the labor! I am outraged for being taken advantage of. I request a refund of the labor and extra oil!

Took my 2015 Lexis RX350 to their Anna, Texas location for a simple oil change. Got a bill for $86.00, never bothered to ask if I wanted oil, a blend or synthetic, just went for the jugular. Said I would never go back again. Took it to Firestone in McKinney, Texas this time, showed me they put in the wrong filter, way too small. [censored], Cripes... can't anybody do anything right anymore? HATE THIS LOCATION- AVOID IT LIKE THE PLAGUE.

Today, 12/28/18, asked to have my car interior detailed and some spots buffed out on my car. Asked for a package that can do both, the guy made a suggestion for a $109 package. I did not question him and agreed, I went inside and paid. He didn't clarify the package but being I had just explained exactly what I wanted I trusted he knew best. I left the car and they told me to come back in 4 hours. I came back and the car wasn't ready, it took an extra hour. I get in to leave and notice nothing has been touched inside. I go in and the lady explains the man had sold me an exterior detail package. I asked why, as I had told him the only thing I needed on the outside was a wash and some buffing. Its raining tomorrow, there would be no reason to have the outside of my car detailed. I don't even know what outside detailing consists of. I am so disappointed. I got two spots buffed and my car looks like I took it to get an $18 wash. But instead I spent $103 for it. I would like them to complete the service I specifically asked for and was under the impression I was paying for. I have never felt so upset about something like this, I feel I was scammed out of my hard earned money. This was at kwik kar in flower mound, tx on flower mound rd.

They asked me if I wanted to replace my air filter after showing me my old one during an oil change. It was dirty so I said yes. The change oil price was $24.50, the filter charge was $30. This was on a Hyundai Tucson. What a rip off. Check several prices when I got home. No one even came to half that price, including Auto parts. What a rip off. Will never return to a Kwik Car. Now I know why I was the only one there.

I called the place and asked for service to my coolant system and an oil change. They said they would hook it up to the machine and clean it out. I watched them the entire time and not once did they hook it up to a machine up. They said it would take too long so they did it manually, which took almost 2 hours and I could have done at home. One employee told me he was going to do it manually because the hoses were black and he couldnt see if it was actually clean, while another told me that he couldnt hook it up to the machine due to the type of engine I have. They never mentioned a disposal fee which they tacked on the bill, even though the antifreeze I had in there was flowing all over the ground and not disposed of properly. The oil change was also not taken seriously. They just changed it and didnt check all of the other things the receipt says they checked. After all the BS I was fed with the hoses, the block type and the unchecked items, I was still charged full price and the cooling system still not clean nor are the items checked. I would like to receive a phone call from someone higher than the people in the shop. I have always gone to kwik kar and have never, ever had this happen. This is a high inconvenience to me and my wallet.

I came in september to get an oil change. Car stopped in october. To the car to the mechanic who told advises me no oil was ever put in my car. The manager a kwik kar is not concerned the least bit so at this points looks like I have to get my attorney involved. The kwik kar lube location is 7323 w tidwell rd, houston, tx 77040. The manager I talk to issac basically told me they did not do it and they always put oil in the car. He was not concerned. Now I am without a car and I will be hiring an attorney!

Paid $14 for ultimate wash and made it about a 1/3 of way through wash when chain broke on car wash. Then I had to drive out of car wash over rollers risking damaging my vehicle. Once out of wash they just sprayed my car off and said I was good a sent me on my way. So basically I didn't get the wash I paid for or receive any kind of compensation. Not very happy! Should of received a voucher for a free car wash or something.

I took a car to kwik car-east allen texas, it seemed to have changed owners etc since my last visit, the "new employees" had a look and attitude id compare to work release,
During the visit I was shown air-cabin filters that had been sprayed with an obvious dark substance, freash dirt etc, having changed the items myself a few days earlier I held my temper and got the hell out of there, of course a corporate answer is "they are franchizez etc", as if any takes responsibility these days.. mcdonalds would hire English speaking employees,

On 8/2 I took my Diesel truck in to get serviced in Azle Texas they changed the oil and air filters and fuel filter witch was the first time on the fuel filter then on 8/3 my truck would not start so I called the store in Azle about it they had to re prime the filter so I drove to San Angelo Texas on 8/5 was going to drive back to Azle but my truck would not start again so I had to have it towed to the Chevy dealership on Monday they had found that the fuel filter housing was leaking it cost me 705.26 to get it fixed my truck has never done that before they changed the fuel filter. Would like to talk to the owner of that store my number is [protected].

Bacones woods austin Tx
Brought my vehicle in for a state inspection. As I waited across the street. I received a phone call from someone saying they found a crack in my windshield and asking if I had insurance then stating my insurance would take care of it "would I like it fixed during the inspection". I stated no I would like to see it as I never noticed a crack. upon arrival I asked a kick kar employee if a ding in my windshield would fail my inspection I was told no. So I go look at the "crack" it was a small ding so the guy inspecting points to some other guy who starts hard selling me on how bad it is and it's better to take care of now rather than replace the windshield. I tell this guy no 5 times before he finally backs off at this point I realize this guy doesn't even work for kwik kar. He keeps telling me it's not an accident claim on my insurance but a glass claim. So then he quotes me $40 to take care of it at this point I contact progressive to ask if it's a negative on my insurance history I'm told no but that my rates may increase Down the road so kwik kar employees give some random guy my phone number he calls me acting like he works there and tries to trick me into agreeing to them put a [censored] claim in on my insurance assuring me it's no big deal. Finally I tell him go ahead but I'll pay cash so this guy that doesn't work there checks me out from behind the kwik kar counter/ register.
If I wasn't paying attention or was an older person this little scam there running could have increased my insurance premiums down the road. This is Shameful that you guys are allowing someone to scam your customers probably for some kind of "finders fee" or whatever. He tried to bully me into doing this

I took my Subaru forrester into Kwik Kar on June 22 to have the brakes replaced because Subaru told me that they needed to be replaced. I was told that the back brakes were worst than the front and that I had life left on the front. I decided to have all 4 brakes replaced because my car is only 3 years old and I always attempt to balance my service s on my vehicle..
After the service was complete I noticed that my car was squealing when I stopped. I took it back on the following Saturday to let them hear the noise. They drove the car and said that they didn't hear anything and that if it happens again to bring it back the following week. I heard the squealing all weekend so I took it back the following week. The manager told me that it couldn't be the brakes and that it was possibly the rotors. I had Kwik Kar to replace the rotors. I took the car on Thursday and again my car is making a horrific squealing noise when I stop. My car was not making this noise until had them to service my brakes.

Took my 2011 Chevy Equinox in for a state inspection so I could purchase my tags for the year. Attendant took out two air filters (I did not see him do this) and tried to sell me new ones. I told him I had all my service done at the dealership. I complained to the manager but nothing could be done. I hope he put them back correctly. I am a woman - 68 years old. I am sure he thought he could sell me some merchandise.
I will not be taken advantage of by a man trying to make a quick buck.

I would like to complain about the service.
Yesterday I went in for an oil change get which was way more expensive than your sign that said $20. They also changed my air filter. Today I realized my glove compartment box did not close completely and was off track, as well as some of the plastic paneling was broken. They did not bother to put it back correctly after replacing the filter. They must have known it wasn't correct as it is obvious when the glove compartment is shut, yet they left that and the plastic paneling underneath unfixed. They also didn't bother correctly putting on the oil sticker on the windshield but instead, messed it up and left the sticker and it's back just sitting on the dash board. Not only are you over priced but you have sloppy service that I will never use again.

The Kwik Kar on 5021 Bryant Irvin Rd. Fort Worth, TX has lost my business. I went in for an Oil change for the $38.99 and when I checked out the bill was $65.35. They had added a Lucas Oil Additive $24.99 additional cost without my consent. I mentioned that no one consulted with me about the cost and therefore, I should not have to pay for it. They were rude and said the additive was already in the car so I had to pay. At that point, I said I will never go to any Kwik Kar again and he offered me $3 off. Not enough to take care of the problem and not good customer service.
Because of the close proximity to my work, I decided to get an inspection and give them one more try. Again, I was given unprofessional service and they did not pass my car due to a "bad" tire. As much as I have tried to be a loyal customer, the poor service, the customer inconvenience and poor staff at Kwik Kar has made it impossible. Service training is needed at that location.

On my wife's 2015 white chevy cruze this past Saturday. Was taken in for a water pump. We had an issue the coolant losing coolant. So on January 1st it was taken in at the league city location in Houston. So they had the part this gasket on the water pump Saturday the 6th. They also had said they reset the check engine light. When we had the vehicle in our possession. The check engine light was back on. Also some really bad rough idle which I recorded on my phone. The leak to the coolant was not fixed at all. Her nor me wants to drive it because at a stop light it feels like it'll cease to run. And at idle it rocks back and forth a lot. So I'm wanting this fixed asap. My wife needs that car to work I want a warranty to take place. They made it much worse than when we had it. Again I have recorded all of these claims on my phone. I hope we can come an agreement and not any further than I need to take this.

At the Kwik Kar lube and tune 1812 N. Valley Mills Waco, Tx 76710. 12/28/2017 The inspector Jerome Tarver began smoking and with the lit ciggerett entered my vehicle. Upon complaining to the assistant manager, Mark (who would not give his last name). Mark was very rude and escalated problems including insults "you should go back to where you came from" and "I would not be proud of where you come from" (I have out of state plates). The two failed the inspection stating the emergency break was not strong enough. Which is true if you do not push it fully to provide enough force to engage the e-brake!
I will be contacting the owner/operator Mike & Rolyn Garibay [protected] [protected]@aol.com to alert them of their employees scam and treatment paitrans. I will also be in-touch with DPS related to this scam.

So on 12/19/2017 at about 5:25pm I got an oil change in which I purchased an air filter for my engine I was told. I asked to get my vehicle inspected also and they said they couldn't and I asked again after and he said to come back Sunday (today Christmas Eve) logical. A few days later I located a piece of random plastic behind my glove box when I could not close it. I would assume that it was from the attempt to sell me a filter for my air conditioner. And then my pressure gauge light came on so I went back on 12/23/2017 at approximately 3pm and asked them to put the plastic back change the air filter and inspect the vehicle now one day later my maintenance required light is on... shocker. There is also missing water and at least one inhaler out of my car. What will you do for me?

Hello my name is Michael Johnson I think and my wife was getting a routine oil change at Kwik Kar in Cedar Hill and suddenly after her oil was change we notice that her car was not running the same.in about a week or two the car eventuality started to get worst and eventually shut down. I went to go get her car fix at auto-shop and they notice that it was some medal rods or plates inside of her oil tank.in order for them to see what the medal rods were they needed to remove the val covers to see if there was something wrong with my engine and once they removed the rods they notice that it was nothing wrong with my engine but someone had intentionally or accidentally broken the plates and left them inside of the oil tank. I met with my mechanic and he encouraged me to go to the place were my oil was changed to see if they mistakenly left the rods or intentionally left the rods in the oil tank. I had to pay 855.12 to get my car fixed and I only wanted them to pay for the damages. I met with the manger of Kwik Kar and he told me that he would get my money for the damages but he had to meet with the owner. Once he met with his owner the owner said that they are not liable for the damages. I have the plates or rods that were broken inside the oil tank and my mechanic will go on record on what he saw. My wife and I researched this company and we noticed that this establishment has a history of poor customer service. It is that I can get my $855 for the damages that occurred on my car. I am not trying to pursuit legal action or go to media. It is my hope that I can get this matter resolved.

Thanks
Coach Johnson

Thanks
Mr. Johnson