Kwik Kar
Reviews and Complaints

I'm not sure if this place has new owners or they just stopped caring about anything. Took a car there for a synthetic oil change, the guy says $117.00, but I only brought one car. Last time I was there it was about half of that. Tough, he doesn't care. Then tries to sell me an air filter, but on the "service" report it says condition is GOOD. I purposed let 4 pounds of air out of the tire before going to see if they checked air pressure. They didn't- although it said a Tire Pressure Check was completed. Also said they vacuumed out the interior and washed exterior windows. THEY DIDN'T. You can buy the same Synthetic Mobil Oil at Walmart for under $6 a quart. They buy at wholesale so at the most they may have $3 a quart tied up in it, which is $18.00 in oil. How you add another $100 to that and don't do a thing to earn it is beyond me. The service sheet print out is total fiction. I don't mind paying for quality, but I do mind being ripped off- and this place is a total disaster. They wouldn't let me pull the car into the bay, had some gruff looking employee tell me to get out and he would pull it in. He got grease/oil stains on the leather seats, because he doesn't care. Cost me another $12 to buy a grease remover for the leather seats. I WILL NEVER GO BACK TO THIS BUSINESS, not that he would even care. He losing more business and hasn't a clue why. Maybe if you treated your customers better and didn't lie through your teeth on the service report, it would be a start.

I brought my car in on 4/9/22 and explained there were squeaking sounds and shaking associated when I accelerated my vehicle. I was informed that my upper and lower motor mount was needed to be fixed along with the replacement of an cv-axle. I was told that I needed to pay to have the parts shipped to the store and return for the labor I paid $586.72 and quoted $479 for the labor when I returned. I brought my vehicle in on 4/21/22 after waiting for a call that my parts arrived and the mechanic was back in town. I waited 8 hours after being told it would only take 3-4, as I pulled out of the parking lot my car continued to squeak and shake as if nothing was fixed. I went back into the store where I was then told that my timing belt was actually the problem and there was nothing they could do to refund or compensate me.

January 22/2022 I been going to kwik kar for over 3 years for oil change and car was! And I never had a problem! Today I decide to go for an oil change for my car an a car wash, one of the employee approach me asked me what do I need I thought him I need an oil change An a car wash he says car wash is already included I asked for the price of the oil change he gave me the price $69.99 I told him last time I paid $38.68 He look at me like I was stupid and he told me very rude that if I knew the price why I was asking him! I told him he was very rude and I didn't want no more service! I was about to go home but I was so humiliated that I decide to go inside to the office and talk to a manager which I did, I was so hurt! About what this person told me that I forgot to get his name and the manager's name! told the manager that he was very rude and that he lost a customer I was never going to stop in this business again! I don't understand why this kid have to give me an attitude I was just asking for a price and I was just telling him what they charge me last time I don't appreciate it the way he was talking to me! This accident happened in kwik kar 211 w FM 544 Murphy Tex 75094

We took our 2002 Toyota in for an oil change today, 11/10/21. We were charged for a full service not just the oil change requested, and new wiper blades which were. The full service items are shown on the receipt as done but I am handicapped and was in the truck the entire time. Only the oil change and wiper blades were done, nothing else. Charges $123. When I called I was told by the very person who drove the truck into the bay that she knew nothing about it as she wasn't there at the time. She offered to do the full service if we brought the truck back. Didn't offer to adjust the price. I don't think they need worry about us coming back.

I a filing a complaint because I had my A/C compressor put on sometime in Oct. of this year. I missed two week of work because my car would not start. because someone at kwik Kar put it on wrong. All fuses relays they removed all wires one at a time to fine draw. Wires goes to variable valve on ac compressor. Raised up un pluged still draw found a bad spot wire harnss wrapped around a/c line and compressor . Cut and repaired wires No more draw installed Original HVAC Remote Module . Reassembled Dash. Installed Draw goes down . Auto Works a problem that should have happened' My bill was $866.84> I would appreciated if you would help me with some of the bill and for the time i missed from work. Auto works phone number is [protected]. That left me broke with bills i need to pay,

Thank You
Marcia Jones
Phone :[protected]

So I go to this Kwik Kar for a $35 platinum wash yesterday which include floor mat wash. After wash I find they not only did not clean the rear floor mats, but managed to loose one of retaining devices on driver side floor mat. So I complain to manager and she goes to investigate. An hour later she tells me to fill out a form and she will call me at close of business today or early tomorrow. I call back today since nobody attempted to contact me and get ahold of acting manager Eddie. He tells me he'll order another car mat and I tell him I don't think that will be necessary since I am just missing one little part and agree to drive my vehicle back to the business. I get there and Eddie tells me he just talked to manger from previous day and "they will not be able to do anything". Horrible business practice. I bout 4 of the little retaining devices off Amazon for $8.99. Do not use this business, they not only do not care if they do the job, but you may not even leave the place with your vehicle intact.