LA Fitness International review: Negligence, health risks & zero accountability — extremely disappointed.

Negligence, Health Risks & Zero Accountability — Extremely Disappointed.

I was a member of LA Fitness at 1970 Eglinton Ave East, Toronto, and this is my honest review of how poorly I was treated.

Back in January, after using their jacuzzi, I experienced a severe allergic reaction. My $800 swimsuit was completely ruined — the fabric was eaten away. I lost 5 days of work because I physically couldn’t go due to the reaction on my skin.

Right after the incident, I ran to the front desk. The girl working there was kind and immediately shut down the pool and jacuzzi, hoping someone would follow up with me. Unfortunately, since it was a Sunday, no manager was available.

Days later, I contacted Alisha, the location’s General Manager. She told me to call between 9 a.m. and 6 p.m. — while I work full-time from 9 to 8 every weekday. Still, I took time off work to go in person and speak with her. She looked confused, promised a quick response, and then… nothing. No call. No email.

I continued reaching out, and again, I was asked to come in and speak with “a team member.” Why? I had already explained everything. After countless follow-ups and waiting patiently, I received a cold, copy-paste response saying that no compensation would be offered.

They claimed the chemicals were “within range.” But if that were true, I wouldn’t have had a visible allergic reaction. And my high-quality swimsuit wouldn’t have been destroyed.

On top of that, even just walking in to talk to a manager is counted as a check-in, and they used that against me as “proof” of facility usage — how is that fair?

I was left without answers, without support, without compensation — and without basic respect.

This is not a free facility. I was a paying member. But to receive this level of carelessness, unprofessionalism, and cold treatment when your health is at risk? Unacceptable.

I loved the classes. The Zumba instructors and yoga teachers were amazing and deserve recognition. But management? Completely unaccountable and dismissive. Maybe I was just unlucky with this location, but after this experience, I will never trust this company again.

Your health and time matter. Unfortunately, at this gym — they don’t.