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LeafFilter

LeafFilter review: Gutter guard system 1

J
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3:46 pm EST
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Looking for a better gutter guard then the DYI products I've used in the past, I settled on LeafFilter. The salesman came out and did his pitch, and exactly like so many others had said, he gave me a quote that was greatly exaggerated, then after seeing my reaction, gave a new quote that was half the original estimate. He's just doing what he was trained to do, but its slimy. After settling on 5K, we scheduled the install. The installer came out. Just by chance a neighbor was unplugging a downspout when he pulled up. The installer told the neighbor that he could fix his problem and that he could do the install of the same product that I was getting for 1K. Mind you, I'm standing right there, and the neighbor's house is approximately the same size as mine.

My neighbor was looking out for another neighbor and asked if he could do his for the same amount. The installer agreed and so did the 2nd neighbor. WTF. I didn't report it, because my neighbors are friends, and the installer was just hustling upside money. Good for them. I'm the sucker.
The install went smoothly, and he took care of my neighbors homes the next weekend.

I never went onto the roof to inspect his work. I felt I didn't need to with their claimed lifetime no hassle warranty. During the first rainstorm I had to go up on the roof to see what was going on. I had rain shooting off of my valleys like hydro tubes at a water park. There was a section of LeafFilter that was missed and not installed at one of the dormers as well. I called LeafFilter and after a few weeks they finally sent an installer to add valley diverters that were not initially installed and installed the missing section of LeafFilter at the dormer.

The next rainstorm and it was the same. I let it go for some time. The LeafFilter does not self-clean like the salesman's demonstration showed. The Douglas fir needles will cover the whole length of the filter, and you have to get onto the roof to blow off said needles. Good luck getting LeafFilter to come and clean them as promised.
I got these so that I won't have to get on the roof ever again. Another claim LeafFilter makes.

Finally, we had enough. We wanted our money back. After going back and forth with them for weeks, to months, they sent another installer to inspect how the installation. The installer, (which by the way are subcontracted by LeafFilterm and wants the job so he gets paid) convinced LeafFilter that the LeafFilter product was installed incorrectly so the reluctantly okayed him to remove all of the product and re-install it. There is literally no difference between how it was and how it is now, except the installer did away with the valley diverters again. He said they were unnecessary and that they can cause rainwater to run back under the roof shingles potentially causing damage.

Here we go. We gave it another try. With regular rains, sheets of water are again coming off the valleys. The other night we had a monsoon type rainstorm. The LeafFilter is once again plugged with Douglas Fir needles and the valleys don't have diverters, so all the rainwater shed off of the roof and flowed down the sides of our home where it pooled into a foundation well until it reached the foundation vent and buckets of water made it into my deep crawl space where we have built a storage room. I had to remove buckets of water from under the floor in my crawl space.

At this point LeafFilter ghosting us. Due to the potential of our foundation being undermined and damaged, we must remove this product and go in another direction

Desired outcome: Full Refund and removal of their product.

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Susan Milcarek
US
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Jun 26, 2023 4:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

See when I watch those commercials I think to myself "what keeps debris from building up on top of those screens?" So I searched it and clearly nothing. And I would have insisted on that 1k deal.

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