LeafGuard Holdings
Reviews and Complaints

last winter we were hit by a ice storm, we had damage to a section of gutter, we called the local office , they came out and took measurements of the damaged section, which as caused by a broken tree limb, they told us we would receive a quote to repair the damage by email, we did not get the price in our email or spam folder, we our still waiting, can you help us, y name is Paul Shipes, my email is [protected]@yahoo.com address is 1604 hiawatha dr. Delavan wi. 53115 phone [protected] Thank you for your time Paul Shipes

I purchased a Leaf Filter(LF) system about 9 months ago. I have had nothing but issues with the system since installation.

The top of the gutters continue to clog with water running down the side of my new house and onto the porches. The gutters are pitched back to the house and not away from the house, thus causing the clogs

I have spoken to Brian Bunnell, Andrew, Russell Clugsten and many, many others.

The recommended action from Leaf Filter to have ME clean my gutters several times a year. This is absurd since LF sold me the system and told me I would not have to clean my gutters again. This was the very reason I purchased LF.

LF will not stand behind their warranty. There is a lawsuit Zilinsky v. LeafFilter North Settlement addressing this exact issue.

I STRONGLY DO NOT RECOMMEND YOU PURCHASE FROM LEAF FILTER. They are shysters and do not stand behind the product. The product does not function and LF will not remediate the issues.

I had new gutters put on my house. And after they left I noticed that one gutter was to short. I had nothing but runaround, I would call customer service they would say that some one would call back in 2 hours - no one would call back. this would go on for some time. then I call again and asked for the vice president. some one called I explaind the the situation he said that he will get back to me. to this day I'm still waiting

Quality and installation issues.
Letter and pictures send to Corp and no reply.
Local contactor ignored "not Our problem"

Installation causes overflow.
Gutter corners not working properly
Gutter clogged a 2nd story level
Gutter have lost the gloss and dirt sticks to it.

Installed May 05, 2021

First rainfall they failed to keep water in the gutter causing a tremendous erosion gulley.

They also leaked behind the gutter at the joints.

The gutters were not installed as the salesman had sold and explained to me.

I have called and sent videos showing the problems but there is no return calls.
Each time I'm told the installer has been fired and someone will call to schedule service within two business days. They never called.

The other day I called the toll free service number on leaf guards site and same story with no return call.

I feel the entire company has failed me and taken me for $6000.00 which I paid on the contract sale date.

I have the video along with numerous emails along with records to prove the calls including names and all pertinent information.

I purchased Leaf Guard because my down sprout was not preventing the water to drain away from my house. I notice that leaf gutters have an opening on the down sprout which rain water is pouring out right at my foundation like my old gutters. I'm not liking this debris opening it leaks water.

The first time it rained after the filter was installed a clog formed and the rain poured over the side of the house and under the house. I had to go out during a thunderstorm and dig a ditch along the side of my house to try to keep my house from flooding. The filter does not work. i call for a technician to come fix it and got an appointment for three weeks later. I called the day of the appointment and was told someone would come between noon and four. I waited til six thirty. I have since learned that these filter cannot work during heavy rains. Great. Worst product, worst service. I got scammed.

I applied for a fabricator/driver job at Leafguard of Knoxville Tennessee back in April. I had an interview shortly after because I looked up the local office number to contact them and contacted the warehouse manager Corey Oliver. It seemed to be going OK for a few weeks but then I stopped hearing back from him. I texted him weekly but did not hear a thing from over a month. On June 4 I called the local office again to ask if Mr. Oliver still work there and to let them know that I had not heard back from him in over a month and was kind of disappointed at the lack of communication. The person on the phone said "well if you're not happy you can apply somewhere else ". I do not find this to be professional or courteous and I will never recommend Leafguard to anyone anymore

Poor customer service and product. I have not had these gutters on my home for unless than 6 months and had problems every since. Nothing but the run around. Missed appointments, damaged house, and false promises was all I got. Managers came to look but no ladders were used to examine home only to tell me nothing is wrong. I have asked for a refund and for the gutters and for them to be removed them as well as for the damages to my home. I was denied. Only adjustments. No! For I don't trust in this company nor their product. My house has been damaged and the only thing they said we can make adjustments. I have sent pictures, videos, emails, and made phone calls to only have been past to the sixth person and no refund. It is sad that I work so hard but have a company not take responsible for the poor product, installation, and customer service. I have continued to suffer personally, professionally, and mentally throughout this ordeal with no refund. Be advise!

I had the Leaf Filter system installed on my gutters exactly 1 year ago at a cost of $4600. The installation was not timely, and it took many times coming back to my property to get it sort-of right.
Fast forward 1 year - I was installing my Christmas decorations and noticed while on a ladder that the entire system appears to be UV damaged. That is cool, I got a warranty on the system... Not.
Called every number I could find for the local office, corporate office, salesman, etc. Nobody is willing to do any physical help. I've had empty promise after empty promise to have service guys come to the house to review, call backs from service folks, and call backs from higher ups... Nothing. I've wasted a good bit of time just calling in to see what happened.
This is not looking good, and at this point, I want them off my house before they bind the flow of my gutters (expansion/contraction) or do any roof damage.

Leaf Filter North of Missouri, LLC. 11 Worthington Acess Drive SuiteA Maryland Heights MO. 63043. Leaf Filter Gutter System. Job Work Order STL 17003. Main issue of complaint is an over charge of $1,600. On contract price was $10,300. Minus down payment of $1, 100 / minus tear off and clean up by us was to be credited $800.00. On contract added on $800.00 not subtracted credit for tear off and clean up. We also had 100 roof ends in origional paper work. No rafts ends were replaced, should have received some credit back for this detail. Therefore, feel $1, 600 back from issue mentioned above plus $400.00 on no rafter ends used. Total credit should be $2, 000. The gutters were leaking behind fascia boards after first rain. Husband spent three weeks a few hours after his work everyday finishing the job the contractor did not do to prevent water leakage behind boards. Added costs on supplies to fix their issues. Bottom Line is we feel $11, 000 was an over charge for a non professional workmanship and no precision pitching on the guttering job. The gutters were placed two inches too low in several spots causing the water behind fascia board issue. The workers took down lights in back and top of window trims (8)never put back up. Total owed us should be $2,000.

Called before hurricane Laura. Told they would be out to clean gutters. Called 2 x since then. On last call I told them if they did not honor their guarantee that if the gutters clogged, they would clean them, I would file a complaint. Apparently they do not care. This is an easy job, maybe 15 minutes, and all in front of the privacy fence so I do not even need to be home. I guess it is just too much trouble for them.

It should be obvious, but isn't to many, that these people are solely "scam artists. The gutters are just the"hook" they use to get their sales-holes in your home. If people would read the reviews (that's why we post them), they could probably be put
Out-of-business in a short period of time. If their product is as good as they say, why do they have to advertise everywhere, give huge percentage discounts off labor, and promise gift cards just for having an estimate, which btw they don't ever send. Also, the last thing they want to discuss is the actual price! Why, because it's so ridiculous that they want to avoid being throw out of people's homes. This business must really attract some unscrupulous types. I can say first hand when we needed some additional gutters installed a few years ago, we had estimates all over the board. Finally a family member gave the name of someone they used. They were not only the cheapest by 75%! But they did a fantastic job.
People, use your noggin, if clogged gutters was such an immense problem, this would be standard issue on homes bu building code when they're built. But it's not unless you live in the middle of some forrest and even then you shouldn't have gutters. You've been warned about leaf guard.

Gutters were installed about 17 years ago. Had to have larger downspouts installed very soon after to accommodate the water flow during a moderate rainfall. Several years ago they clogged and called many times before finally getting someone to come clean them. This past winter they clogged again. Have called FIVE times over the past month and finally spoke with Jeff to schedule to come Friday. Well, guess what? No one came or bothered to call. So much for their guarantee. Worst customer service ever. Because of this issue I would never recommend.

I recently bought a Leafguard system. I needed gutters so I got a quote for traditional gutters and then the Leafguard. After the salesman went through his charade of calling the manager for discounts (took a page out of the Kirby vacuum people), we agreed on a price (5X higher than traditional gutters, but I felt the product was superior and had a "warranty" (I'll explain the quotes later). I scheduled the install for about a month later on a Friday. I told my wife to take the day off of work.
I spent some time going over the quote and noticed that I was being charged for an extra 12 feet of downspout (at $13 a foot!). I called the salesman and said I wanted this adjusted and he said he would make it right. Keep and eye out for this.
On the Thursday before the scheduled day, I received a call saying they wanted to install that day. I said No because I have 3 dogs that will be upset with the noise and frankly I want someone home when people I don't know are working on the house (who know I am not home). We agreed on the original plan which was the next day. Well, on Friday no one showed up. Around noon, I received a call from "Joe" saying the "truck broke down" and they wouldn't be coming, but they would be coming tomorrow by 8. Well, by this point, my wife had already missed a day of work waiting around for nothing.
On Saturday, my day off, I got up early at 7:30 to meet the crew (expecting them to be there at 8). At 10:00 they finally showed up. They also informed me that they didn't have all the parts that were quoted. I guess they didn't know they needed them? They had 1 of the 4 drain guards (at $130 each). Now, I had previous plans for this day at 1:00 pm (which is why I scheduled the install for the day before), to adopt a dog. I now had to leave the crew at the house with my dogs barking (they made a mess of the house which I was trying to avoid), and this turned what should have been a happy experience into a very unconfortable and stressful one.
At one point, I was told that I needed additional work done. I had to have some strips of wood installed to build up the facing. Joe told me that this would normally cost $500-600, but because I was charged for extra downspouts he would wash it out. He said how he would have to go buy the wood and what a hassle it was. Now, I am not an idiot. I know this was not $600 worth of work. It was installing a 2" strip of PVC, but I guessed it was worth the $156 in downspout so I agreed. Then, magically, they already had the wood! Like this happens all the time! What a con, haha.
When I returned home the job was done, but it was dark out so I couldn't inspect the work. The next morning, I was really unhappy. I had a crooked downspout (and not slightly). There were missing screws in retaining brackets, they left open holes where the old downspouts were, and the front gutter didn't appear to be pitched. I immediately called on Monday to voice my concerns. I said when they came back to install the missing drain guards these issues needed to be corrected.
I then received a call from Synchrony (financing company) to verify the charge. I was kind of surprised that they were charging me before the job was completed. I told the representative that. I was also informed that there was a $29 processing fee for the financing (I guess I signed it, but they slipped it in with all the other paperwork), another happy surprise.
The second visit was scheduled for the next Tuesday (over a week later). I told my wife to take the morning off of work for the same aforementioned reasons. Well, on that Tuesday, that was a No-show-No-call. This is what I have come to expect at this point. I was enraged at this point because now I have been charged, the job wasn't done, and my wife has missed 1 ½ days of work!
The next day, Joe called me and apologized, I didn't care. They were scheduled again for Saturday. Saturday rained, so they rescheduled for the next week. Now, this is 3 weeks, I have been charged, and the job isn't done.
The next week, Joe called me at 8:00 and said the crew was on their way. I called my wife and told her to get up. Then the crew called me and said they would be there at 2:00? I finally lost it and started getting aggressive. Joe then called me back and said it was a mistake and they were on their way. This company is so disorganized it would be comical if it wasn't actively happening. They did show up eventually and installed the drain guards, and supposed fixed my punch list. I came home to find that the downspot was still crooked (more open holes punched into my house), and they didn't install the missing screws, in fact they removed more of them?
I was so angry at this point, I contemplated consulting a lawyer and having everything removed and restored to the original condition. During all this drama, I was calling the national office daily(because the local office never answers the phone)trying to sort this out.
Finally, the crew came back a third time on a Saturday when I was home. I pointed out to Joe all the issues that needed to be corrected (now I am the angry customer, because they made me that way). Finally, 5 weeks later the job was complete.
Throughout the process, whenever I spoke with the national office, I was told that I was going to be contacted by the district representative Adam. Expectedly, he never called. I was probably told 5 times he was going to call, he finally called me at the end after I told the office that I wanted some sort of compensation as good faith because my wife lost money taking time off of work for no reason. I was offered a $100 restaurant gift card. It wasn't what I was expecting (my wife lost hundreds), but I figured this is all was going to get from this ridiculous company.
It has now been 3 weeks, 2 calls to the national office, and I have not received the $100 card. They can't even do that right! I was expecting a $100 card because of all the mistakes and negligence I had to endure, and they screw that up! It is beyond belief that this is how an actual company is run. I guess the gutters work ok (I have leaves in the drain guards), but everytime I look at the gutters I think about the stress these things have caused me and how they ruined the experience of adopting a new dog. Nothing can repair that.
I am assured that if I ever need anything from them in the way of service, just call and they will be right there to take care of it! Hahaha, why would I ever expect them to come and repair them when they are not even capable of installing them correctly? They have no regard for the customer, the property, or even the company's reputation. It it pretty sad that this is an A+ company. What a joke.

Not surprised by all the negative reviews. We agreed to have someone come out for an estimate. The appointment was for 6:30. We were to receive a call either the Sunday before or earlier that day. We did not get a call and intended to cancel. No one showed up at 6:30 so we thought they forgot. A little past 7 someone shows up at our door and it is the estimator /sales person. I don't remember her name and it doesn't matter as she was just doing her job. It seemed to take forever for her to finish the measuring and whatever else they do. About half an hour later she comes back and sets up her presentation and all I can think is really. I just wanted an estimate. The whole time I'm siting through this hard sell, I'm wondering if these gutters are that good why don't they sell themselves. Now an hour into this appointment we get the first estimate of $10, 284. This is for a 1000 sq ft bungalow. Oh but wait they will take so much off and it brings it down to $8000+. I politely tell her that my husband and I have to talk this over and we will decide later. She proceeds to reduce it down more and I tell her the same thing that we were not making decision tonight. She calls her boss or someone to negotiate the price down. What a game. They went from $10, 000 plus down to $5900. A third time I repeat myself. An hour and half has gone by and when she continues to talk to the boss to further reduce the cost, my husband says all we want is the estimate and that this has gone on to long. Finally she gets off the phone and leaves. This hard sell felt more like being harassed made me very distrustful of this company. To start out so high and then be able to give so many discounts. Do some people fall for this scam and shell out the top dollar. It's taking advantage of people as she was trying to make it sound like the $8000 was a lot more reasonable.

We will not have these gutters installed. There are so many negative reviews about this company. I walked way from this thinking all that was said was a lie. I'll stick with my old gutters that are working fine. I have no waterfall rain problem or icicles in winter.

Our problem is the same, we had the LeafGuard Gutters installed in June, 2012. We have gone through the winter snows with hanging icicles and built up ice atop the gutters. It is extremely dangerous when the weather warms slightly. We have had near misses with our pets and ourselves when the huge icicles fall and large chunks of ice slide off the gutters. We did not have this ice problem with our old gutters, thus I wonder how it can suddenly be attributed to faulty insulation.
We now have a constant drip of water on our porch and walkway creating dangerous ice rinks. I am adding photos of the Ice Mess LeafGuard gutters. We did not capture the worst of the ice with our photos. These are a few photos taken after most of the icicles fell and the slide off of ice occurred on the sunnier back yard. The Ice remains atop the gutters and continues to drip and refreeze.
Our sales rep did not once mention or question the quality of our insulation or that there could be an ice problem in winter. He only focused on how "good" the gutters are and what a great buy we were getting. When I reported the problem to the rep he had a ready answer that we have faulty roof insulation, without even visually inspecting the gutters. Also very disappointed and have made a bad investment.

From the day that they were installed, two years ago, the gutters did not work properly. I was told that my roof was at fault, but they never explained to me why the gutters were installed if the roof was bad.

Rain water poured over the gutters and under them as well as between the fascia and the gutters. The fascia now needs to be replaced.

In the winter ice dams formed and when afternoon sun melted the ice it coated the sidewalk outside the door with water that turned to ice during the night.

Calls resulted in promises of coming when not busy, or telling me the warranty on installation was up. Not true.

I was told that if one contractor told them that my roof wasn't at fault, they would fix the problem. Eight contractors told me that the gutters were improperly hung and sheathing and flashing were not installed correctly. All declared that the roof was not at fault. LG wasn't convinced, and would sign no agreements on how the situation would/should be remedied. They talked a good game, but never would commit anything to writing.

Fortunately, the magistrate in small claims court understood the problems and LrafGuard now has a a judment against them. They also still have an "A+" rating with the BBB. This is not the BBBof the '50's!

If you live in Colorado, be aware that except for plumbers and electricians, no contractors are licensed. You are at the mercy of your local governments permits and codes. I do not know of a city that requires rain gutter companies to have a permit. You are really on your own when you contract for gutters. Be careful!

I believe that being over 3/4 of a century in age, they had found me a good target.

This company is aware of the "ice dam" problems. Never had this problem in the 26 years in my home. Had Leaf Guard installed prior to last winter, now I get 4-6 ft icicles over my front steps when it snows. They drip aduring the day and refreeze on our front steps overnight. Paul has come out once to look and suggested installing a heater at his cost, that was last winter. Now after numerous unreturned phone calls and texts, no contact from him at all. Still left with same problem. After this winter I will probably change the gutters back to the original icicle free system, at my expense. Stay away from this system.