LeatherShoppes’s earns a 1.0-star rating from 2 reviews, showing that the majority of furniture buyers are dissatisfied with their purchases.
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bradington & young recliners
We purchased two Bradington & Young special order recliners less than two years ago. I started seeing holes appear on the headrest of one of the chairs and contacted both the manufacturer and Leather Shoppes via email. Leather Shoppes "service" department asked me to send them a picture of the damage. I did that and received an email back from them that the damage was due to neglect on our part because we didn't keep it clean. How offensive! We have had several leather pieces of furniture over the years and have NEVER had an issue like this before. We paid less for a leather sectional than we did these two years and the sectional is still in great shape without any issues. Less than two years after receiving these chairs and we're looking at replacing the headrest without any help from the retailer. The "service" department was rude and condescending and made their determination based on a close-up picture of the holes in the headrest leather. They didn't even see a picture of the chair itself which you think they would need to see in order to decide that the damage is due to neglect. I will never again buy a Bradington & Young/Hooker product and would advise anyone considering buying from The Leather Shoppes to find another retailer. I approached them asking for recommendations for repair and instead of making suggestions, they were offensive and dismissing. Horrible experience!
Terrible experience!
Worst experience ever. Purchased Palliser Horizons top of the line leather furniture from them. Furniture was several weeks late, delivery was a nightmare, and the chair had holes in the leather (from the factory) and they refuse to replace it. Leather Shoppes says Palliser will repair but not replace it. I paid top dollar for NEW furniture - not repaired furniture! This chair belongs in the factory seconds section - not new section! Way to stand behind your products! Wish I had just bought Natuzzi furniture instead.
Owner is a Liar. I would say the most dishonest businessperson I have ever spoke to. Beware, they target online business which is the easiest fraud! Got me!
Couldn't agree more: Avoid LeatherShoppes, Inc. at any opportunity. You can thank me now! It's easy to see why he closed his storefront, so he could hide behind the internet with his pathetic "business" practices.
Owner Jim was rude, insulting, dismissive... shall I go on?... when we actually dared to express our displeasure with the products that arrived after 90 days of waiting. Ordered expensive chairs from his house brand - American Heritage - which he touts as 5-star quality. Don't believe it; it isn't true. He did not back our damaged, pricey order with any service that would actually satisfy us, or solve our product defects. So, any warranty claims are pointless. He instead insulted us and tried to assert his flawless record. Hardly, Jim.
Vote with your dollars; go to a real merchant, like Nebraska Furniture Mart. LeatherShoppes carries no worthy brand that can't be had elsewhere. Save your soul and cash. Don't support this jerk.
Is LeatherShoppes Legit?
LeatherShoppes earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
LeatherShoppes Reviews 0
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Overview of LeatherShoppes complaint handling
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LeatherShoppes Contacts
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LeatherShoppes emailsinfo@leathershoppes.com100%Confidence score: 100%Supportorderstatus@leathershoppes.com98%Confidence score: 98%salesquotes@leathershoppes.com97%Confidence score: 97%service@leathershoppes.com96%Confidence score: 96%support
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LeatherShoppes address17515 Spring Cypress Rd Ste C № 367, Cypress, Texas, 77429, United States
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LeatherShoppes social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all LeatherShoppes contacts
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