Legoland
Reviews and Complaints

1/30 First night eating at Bricks restaurant we all got food poisoning (vommiting and diarhea) probably from the brick burger. One kid had the shivers and I asked for someone to bring an additional blanket they responded they would but it never came. We missed a day at the park. When I went to speak to a mgr about the food no one could be found.

2/01The next morning I took the kids back just to get them some juice as breakfast was included with the brunch. The lady told me to use the kiosk to make a reservation ..there were no reservations left. I asked if I could talk to someone to get a table as there were plenty open. She just stared at me dumbfounded. So we ate at a grocery store in town.

Not the experience I wanted for my kids 7th birthday.

Alison Shutty [protected]

I purchased 4 tickets to legoland on Groupon, then booked flights to california. Now it's less than 2 weeks after my purchase and I received an email saying my legoland purchases will be refunded within ten days.

If this is the way Groupon does business, then I'll take my business elsewhere and post the refund notices everywhere I can.

Brent Green
Houston Texas

I purchased full season pass for me and my family but it was very disappointing to have a bad experience during our first visit to this facility. I decided to ask for full refund because of that experience but manager refused us stating that we already used our ticket and now full refund is not possible... What a joke.

The park is overpriced and customer hostile. Parking is $12 even though it is their own lot. On one day the first lot was full and the second lot was blocked by cones. No staff anywhere. People had to break through the cone lines to park. The park is, amazingly, closed on Tuesdays. We had grand kids in from Europe and had paid $288 for 4 admissions. We were told (by 4 layers of management) that all we could do was use the Aquarium and return within 9 days to enter Legoland. The kids would not be returning to California until July. They refused to give us tickets for Legoland only that could be used later than the totally arbitrary 9 day interval EVEN THOUGH IT WOULD COST THEM NOTHING! Their customer service people are inept and unaccommodating.

The park's water fountains are mostly broken--some for a long time judging from the bird droppings on them, forcing you to buy their $3/bottle water. The food of lousy and vastly overpriced. the gift shop prices are outrageous.

Everything is artificial and commercial. Save your money and sanity; take your kids to a state park, Balboa park in San Diego, anywhere but here.