Six Flags Entertainment
Reviews and Complaints

Supervisor karina at hurricane harbord gurnee was a extremely rude and help less had a terrible attitude and even workers there were not sure to ask her because of her nasty attitude! We were sent a bring a friend for free to the park and when we got there karina told us we have to go to maryland to use that offer we drove almost 2 hrs to get to the park and didnt let us in its ridiculous we were sent this offer for a diferent location and dont specify that on the tickets very disappointing

I purchased 5 ticked for October 16,2022 for the amusement park and Halloween attraction. I get to the park with my family and 50% of park rides are not working due to staff shortage . My son was not able to ride a majority of the rides he was looking for. I brought cash and they told me only credit card usage for food / shops etc . Went to atm Machine to transfer money to card and none was working had to go back to my car to get my atm card . I purchased 5 tickets for the Halloween attractions went to do the 4 Halloween attractions with my family and I’m told by attendant that each ticket is only for one attractions I had to purchase Halloween tickets to other attractions if I want see them, purchase one more Halloween $39.99 ticket online Mobile. Went to the next attractions and the attendant tell me one ticket is good for all 4 attractions I didn’t need to purchase the $39.99 extra ticket I paid for . The bathrooms were disgusting and dirty , no paper towel and trash all over floor . The food was cold when I purchased it only decent thing I as the cotton candy

On June 29th 2021 I purchased 4 Flash Passes at 9:08pm for a June 30th attendance to Six Flags. Order #[protected], price $301.99, plus one day parking $25.00. We drove 2 hours to get to Six Flags and upon arrival the park was closed and we were turned away and drove 2 hours back home, wasting gas. I called Six Flags customer service, I told them I had purchased tickets to their park and when I arrived, the park was closed, Karen from customer relations sent me an email stating they will comp 4 tickets (Sales Force #[protected]) however they will not compensate for the 4 Flash Passes and the parking which I had already purchased, but I could use them on the next visit, ok, that was fine...Fast forward to August 2022 (the next date we were all available to attend), drove 2 hours to Six Flags again, we headed to Guest Relations with the email from Karen to receive our comp tickets. A window employee (terminal ID [protected]) told us that they were not going to give us the comp tickets they had promised, that we "took too long" to use our comp tickets, additionally, to make matters worse, she told me I was not allowed to use the Flash Passes and parking that I had already paid for. I explained to her that we do not live close by, my wife (an essential worker) and I both have full time jobs, plus I have a kid in an out-of-state college, so all of us finding days off together is very few and far between, Plus, Six Flags New England is not open every day all months AND they close down for the winter. This was the only day we could all attend. Her exact words to me were, "it's not Six Flags fault that you didn't use your tickets in time". So, is it also my fault that Six Flags sold me tickets to their park on a day they were closed back in June? I checked the original email I received from Karen (which I still have) and absolutely nowhere in that email does she say I have a time limit to use the tickets. I also checked my original receipt for the Flash Passes and there is no expiration date listed on it, it simply states to use them on the day I visit, which originally I couldn't because Six Flags was closed. Realizing this Customer Relations employee was not going to be helpful whatsoever, I paid for 4 new tickets as to not waste yet another 2 hour drive to Six Flags, which I am not seeking any compensation for those tickets, however I would like a refund for the 4 Flash Passes and the parking which I paid for and was not allowed to use. I find it very disheartening that a multi-million dollar company like Six Flags, needs to take a mere $326.99 from its guests.

I attend six flags on 8/20 Saturday at about 1:25. I had purchased part for 10 + people. When I arrived I went to the section we’re I can scan my ticket barcode. I was told that I needed tickers per person I explained my Apple Pay saved the tickets . She said it was only one she asked me where the email was from six flags I explained I didn’t not receive an email .So The girl informed me that she will get a manager to help he came over and said I need to go to guest services line and the woman asked about the email I explained I did not get one she resent me and email and said I was all set and i needed to register each guest . I went back and the girl helped me before letting us in and register each guest for I explained I paid for 11 but I only have 9 guest . She said I was all set that I can ask guest relations to refund me the tickets . I then stood in the long line for guest relations. I then seen a supervisor in distance. I then left the line and asked the supervisor Kyle that I purchased a birthdate packet and I needed to know where I can obtain the food and drinks whatever came with the the packet deal I did explain this was the first time I have been here . He then directed me to the sweets booth. I got there the woman informed me I would need to go back to guest relations. So right then and there I was unsatisfied I was frustrated that I wasted about another 40 of my time walking back and forth. In this case if the supervisor wasn’t sure on answering my question he should of just indicated that and told me first relations would help me .I got back in the long line saying this wasn’t the way I expected it to be and I was not happy and I was going to file a complaint with corporate. As I was waiting I seen Matt the other gentleman that with Kyle I explained that he directed me to the sweets booth for no reason that denied me there and stated that guest relations would provide me with everything I need that came with the package I purchased. He the. Said they could of helped me I told them the woman said no . I explained I was not satisfied and will be put in a complaint with corporate. I finally got to the window and I explained my dislikes and concerns to the lead at the window she said she would help me . She asked for the email and then stated that the tickets weren’t registered properly and that she would have to fix it so that took another 30 mins of my time and I stated to her that the young girl that scan all the tickets put his what ever in the first and last name field that this was very unprofessional. She gave me the bracelets for the drinks and the meal cards and gave a couple of cut the line pass which in this case would get back the hour and 40 mins I spent trying to figure out where I go to get what comes with the birthday packet for my son birthday. She also informed me I paid for 12 tickets and not 11 and I would have them left over has the bundle deal. I would like to be refunded my experience was horrible and I would of reached out Monday of this week but I had food poisoning from the chicken tenders that were not cooked all the way .

I have been trying to reach a member of

Customer service to cancel my membership as I am not able to cancel on line due to incorrect charges. It is impossible to reach anyone. I think this is because they want to continue charging I have submitted a complaint with the bbb and will continue to post complaints where ever I can. I no longer want this membership it is not a charge i wish to continue paying please contact me asap

Went to Six Flags today (07/24/2022) with my fiancée and had a rude encounter with a ride operator on the Iron Rattler. We were first in line and asked if we could go to the back of the ride and he said "row 4 and 5". We asked again if we could go to the back since no one was there but he just said "row 4 and 5" (middle seats). His name was Nathaniel and was about 5ft 6, high schooler most likely, had a black pack back on, bowl curt in the front, and had a dark tan complex.

I would like this kid to understand how his behavior comes off and for him to learn how to properly interact with customers so their day wouldn't be ruined like my fiancée's (aka management should pull him a side and teach him). He could have given us a reason to why we had to sit in the middle and couldn't pick where to go. If he would have claimed "the rules" or "safety reasons" or any reason at all we would have understood. However, he just told us what to do and showed no consideration or empathy. I don't see the harm in picking your seats on a rollercoaster when you are first in line. Just killed the fun...

This is a rip off. Benefits were not received from even first trip. Purchsed aug 2021 Used once in OCT for my daughters birthday. Did not receive parking, quick passes guest passes staff was horrible, SIX FLAGS DID NOT MEET THEIR END OF THE CONTRACT. Six flags requires a year membership regardless of fulfillment on their end. Called to cancel. changed card sent me to collections and will not return multiple attempts at communication. Will go higher up to prove this fraudulency and complete and collossal waste of time on something that is supposed to be a vacation for families and ease conveniency. I can not log on to the portal or do anything to communicate with six flags. This is a scam.

contract#[protected]

May 20 before closing and the rain I was denied food at red Robbin even with my one day food pass the employees said I had to have a paper ticket and when I purchased the tickets online all my things were on my phone .. I showed it to her after waiting in line for 25-30 minutes still didn’t get my food and I was on a school field trip with my daughter.. I want my 19.00 dollars back now this is my third attempt and complaint order number [protected] Catherine Laurenzi

I have tried to cancel my membership online and the site appears to be down. I am inputting my ID and last name. The site spins and then nothing happens. I tried chatting with customer service with no luck. I tried calling the national six flags with no service. I have tried to cancel my membership before due to the lack of customer service at the park. The restaurants are normally out of food, they are extremely slow, I mean extemely. The guest assistants that assist with the rides lack customer service and are rude. Even with the fast pass, they still made me and my family go back down the stairs and get back in line. The fast pass line is extremely slow and it takes more time waiting on six flags staff to be attentive than it does enjoying your time at the park. I am very unpleased with the membership. I am requesting a refund and would like to cancel my account. I would have made a complaint sooner and tried to cancel my account several months ago but was told I could not.

I purchased 3 season pass for myself & 2 children on 9.26.21 for Six Flags Discovery Kingdom in Vallejo California based on their advertisement that it would be good through end of 2022. If I had known that the season pass would not be honored for the timeframe it was advertised, I would not have purchased it. I only went one time and then I see the season pass shows expired as of 1.2.22. My attempt to reach out to the company was met by the insistence that I only purchased it for 2021 and that I would need to purchase it again for 2022. This was a waste of my money and cheated my children of planned fun times for 2022, especially since they have been having a tough time dealing with the pandemic.

Hello i went to your Six Flags in Vallejo Ca. park with my twin grandkids . When it was time to to get something to eat i thought i would try your new fried chicken place. When i first went to the establishment i order 4 of the chicken meals. At first i was told that it would be 10 mins. for the order to be ready which was ok but when i went back up after 10 mins. i was then told they didn't know when it would it would be ready to come back at at 6 pm and there would be a lot of chicken ready then. i even had to tell them how long to cook the chicken then to cut into a piece to see if it was cooked all the way. after waiting for a little longer i got my order. i had my to 4 yr old grand kids with me and they wanted to carry there own meals . I told them no and went to grab the meals. as i picked the meals up the juices from the greens spilled out on me and was very hot. It was a good thing i didn't let them carry there meals because it would have burnt them bad. As it was i was the one that the juices from the greens spelled on. Good thing i had on a jacket and shirt and it was still very hot. They should put the greens in a sealed container. This happen on 6 Feb. 2022 at about 2 pm. This isn't the only thing that happen that day as we were leaving the park we decided to get some ice cream and it wasn't ice cream it was ice milk there was ice in the middle of my ice cream . When i went to take it back the person that was serving people left me there to get someone else .I got a new one but had to wait to get it even the ice cream that i got my grand son was already melting to where it was a liquid . Thank You for your time and addressing this problem

Unfulfilled membership benefits, difficult to obtain membership discounts,
horrible website and app interfaces (technical errors), terrible overall customer experience. Avoid at all costs! Six Flags is an old school customer last culture that doesn't understand that creating an exceptional customer experience is everything. Their customer service is a bunch of script reading androids. I can only imagine they despise their jobs, which is reflected in their complete lack of customer service and empathy. I had a horrible first experience at the Six Flags Magic Mountain park in Santa Clarita on 12/28/2021. Six Flags membership benefits clearly state that the Diamond Elite Members can purchase a Flash Pass Membership at a 50% discount. I have an email from one of their customer service agents, acknowledging they saw technical errors the Six Flags website. Regardless, My Diamond Elite membership benefits clearly state that I can purchase a Flash Pass the season at a 50% discount, the list of discounts where that is displayed does not mention that is a one-time shot at initial sign up before you even have a chance to experience the actual park and make an educated decision.

Six Flags, honor your stated membership discounts! Presenting one chance to obtain this benefit is a horrible first experience for Diamond Elite Members or any members for that matter. How could a customer that has not visited your park before have any idea that there would be 2 hour+ lines to wait for attractions until they actually have visited the park? I took my family for a great time and had 1 minute of fun (2 rides all day!) and 9 hours of standing in lines. I was duped into purchasing a dinning pass that is so difficult to use (hardly any places in the park will honor it, or you have to stand in line for another hour plus).

Back to the Flash Pass Membership discounts... I can't believe your corporate leadership would be so short sighted as to turn away the opportunity to earn additional, significant revenue and a loyal customer. This is just bad business. $15 off a one-day flash pass is not an acceptable Diamond Elite level membership level deal. Instead of creating a loyal, park promoting customer. You have created a bitter, determined, Six Flags Magic Mountain Park detractor.

Does your leadership understand the amount of revenue they are going to lose from this deceptive practice? I was planning on visiting the park at least 12 times in 2022, where I would have spent at least $200 each visit, now due to my dissatisfaction. I will go just enough to cover the cost of my Membership and I'll be spending as close to $0 dollars as possible during those 3 - 4 visits. So by not honoring your stated discounts your corporation will now lose out on at least $2000, additional revenue not to mention the $249.50 I would have spent on the Flash Pass Season pass. Also, the multiplication of revenue loss that will be incurred from your gaining a social media detractor that will be telling every one of my 700+, friends, family, and business associates the deplorable practices you are running with your membership program, dinning passes, and flash pass memberships, advertising discounts that you have no intention of honoring or put such restrictions on them very few customers will be able to take advantage of them. Your park could be so much more, but you're light years away from the customer experience and loyalty being created by your competition.

Don McCoy (President of Magic Mountain) I hope you learn from your mistakes soon and make changes that truly put your customers first, this is the way forward for your business to achieve customer loyalty, revenue and growth.

With utmost concern,

Kurt Ensminger
Order Number: [protected]

On November 26, 2021 my son visited the part with a group of four teenage friends and they were celebrating their friend's birthday at Six Flags. They entered the park with excitement as for some of them, it was their first time visiting the park. They made the line for the Nitro ride, their first ride of the day, where they were seen as an easy target for profiling.

What should've been a great adventure for these young teenagers, quickly turned into a nightmare and terrible experience for these young men. All, over a phone.

The below statements are the accounts of what happened on that day.

Just a few seconds after the ride began, the white ride operator, Matt (known as crazy Matt by coworkers) stopped the ride and climbed up the ride to the group of teenagers, claiming one of them, my son, had his phone out during the ride. However, upon climbing up the ride and talking to them, Matt demanded that my son hand him the phone, at which point my son had to unzip his coat and pull out the phone from his zipped coat pocket.

This white ride operator, Matt, called on authorities of the park and took the group of teenagers to the security office, where they were detained for over two hours and surrounded by several white security officers (Jen, Chris, Tim, among others who declined to say their name) and two white policemen, all of which claimed that they had the entire incident on camera. One of the security officers began questioning my son and demanded his name. As this was happening, my son quickly called me on the phone to notify me of the situation and ask for advice. I asked to be placed on speaker phone, at which point I asked the security guard for the video proof and also notified them that they were "questioning a minor, without a parent present, defaming his character, and could face certain consequences due to the nature and racially motivated accusations". I also advised my son, loudly so that the security officer can hear me, that he was not to give them his name, as I was not there present with him. The security guard told me that he could not provide the video proof, assured that they had it and will use it to prove my son's guilt and charged him with a $2, 500 fine as well as immediate expulsion and a one year suspension from the park. The security also said the "child can not be released to anyone other than his parent" so I would have to drive over one hour and half to go pick him up.

At this point, the parent that had given the teens a ride to the park arrived at the office and began asking several questions regarding what had occurred. She specifically asked if the ride operator saw him with the phone out and where was the phone when it was taken away. They had to call in the ride operator, Matt, among other workers to answer her questions. Matt stumbled through his answers and couldn't verify having, in fact, seen the phone, but rather proved that the teen had to unzip his jacket pocket and take out the phone to give it to him. Not only did Matt unknowingly prove that he was making a false accusation, but he and other workers that were called in affirmed that there was never any video and that the ride didn't even have a camera. This was happening as I was driving the 1.5 hours it takes to get to six flags. While on the drive to six flags, I called my son again and spoke via speaker phone to the security guards, who repeated that my son will be fined and suspended from the park, and that I had to be there for him to be released.

As I continued conversations back and forth with my son and the parent that had dropped them off and was now there talking to the security guards, the parent explained to me that she had advised the security guards that those weren't just any dark colored teens, but they were the children of very involved and educated parents who will seek justice for this matter. While I was still on the phone with this parent, I told her that I was about ten minutes away from the park but she explained that that the security guards had kicked them all out of the office and told them to go back and enjoy the rides and forget about the penalties. I heard this parent tell Jen, one of the security guards, that I was just minutes way and would like to speak to them, but Jen told the parent, as I overheard on the phone, that they were closing the office and that if I still wanted to speak to them or had any further questions, that I would have to call a hotline.

This was a very delicate situation involving a group of dark skinned teenagers and over a handful of adult, white security officers, most of which were males. The disgrace that this was handled by the Six Flags staff was appalling. Not only did they accuse a minor and questioned him without a parent present, but held the entire group there for hours, claiming to have video evidence and threatening with a hefty fine and expulsion; only to then change their story, saying there was never any video because the ride doesn't have a camera. This group of white adults were ready to make allegations and claims against a good young man and defame his character and reputation forever.

This treachery needs to be heavily addressed and rectified. We as parents need to be able to feel comfortable giving our teenage children some independence without worrying for their safety and this injustice. We now feel like we need to have body guards for them or be present everywhere they go. It's not fair and it's unconstitutional. I even talked to legal counsel who said it wasn't the first time they hear something like this and then the cameras "mysteriously disappear".

This was the worst experience I've ever had at an amusement park! I tried to organize & pay everything in advance for my sons 13th birthday and it all turned into hell. I paid for 7 people and in total every one got one maybe 1 ride. Every second of this experience was miserable! The 6 flags website is poorly designed, upon adding items to my cart I was only allowed 10 items so there had to be several transactions. On the second transaction the site must've updated the location of my chosen park, therefore none of those tickets were valid. I had to get a refund which I was told will take 2 weeks and I had to spend an additional $500 to repurchase all the tickets. Upon arriving to the park the disorganization was horrendous. The person checking our tickets proceeded to tell me that I hadn't purchased an admission ticket. By this time I already spent $1, 700 and hadn't entered the park. The scanners weren't working, the wifi wasn't working, there were no charging ports, which in itself is a problem when EVERYTHING needs to be done in your phone. The computers at six flags itself weren't working. The lines were insane! Yes this is the season for it which is why we purchased a flash pass, however no one's passes worked! We had to still wait while we tried to show all the documentation we could just to get on 1 ride! The pictures we paid for in advance we couldn't get, the meals we paid for in advance was basically a fight to get. The parking we paid for in advance I was told we had to pay for. Very few of our papers would scan so they couldn't validate that we even purchased anything. It was the most frustrating & sad experience of my life. My son and his 4 friends couldn't even use the fright fest flash pass that I paid extra for. I'm requesting a full refund! This was horrible! I literally cried 3x at the park. I spent about $1, 800 in total to be miserable and my son and his friends didn't get to have the birthday experience I tried to plan.

To all the followers of @sfgradventure : still no answer to this (2)
Beware of the horrific customer service and policies at the park. I purchased 4 day passes for my son and his three friends (all 15 years old) along with a flash pass for the 4 of them - total cost over $600! My poor son broke his ankle the next day and couldn't go. I have videos of the accident and hospital discharge papers and what does @sfgradventure do? they say we can use the passes up until January 2022. This is ok except that he lives in Florida. Policies are policies but the very demographic that they are targeting to, you are hurting most during a very traumatic time for him. So thank you @sfgradventure for hurting my 15 year old kid and hurting me during these difficult times with covid where I can use the $600. Ultimately, @sfgradventure, you are only hurting yourself as I begin my campaign in shaming you for showing no compassion!

The website state that One Day Dining comes with a free bottle. It's listed when you purchase, and also on this wage page: https://m.sixflags.com/overgeorgia/store/one-day-dining-deal
After purchasing 3 meals, there was no location in the park that would provide a bottle. When I called the park number, the operator said that the Georgia park did not provide bottles with one-day dining, contrary to the website. I paid $411.17 for 3 children. Yet, the park refuses to honor their stated description of "You'll receive an All-Day Drink Bottle that can be refilled at select locations in the park on the day of your visit. "
My order number for July 26 is [protected]

robinson.[protected]@gmail.com