Six Flags Entertainment
Reviews and Complaints

We tried to cancel our membership with Six Flags for months. No call back. Our account has been charged monthly and membership was not being used. We made multiple disputes with our bank. Today 7.19.21 someone answered. The customer service rep named Ari was the most unprofessional, nastiest and rude person I have ever talked. I'm glad we cancelled are membership. I will never do business with Six Flags again.

My family and I were in line for the Iron Rattler at Six Flags Fiesta Texas. We accessed the ride via the ADA access entry. The operators took our ADA pass and quoted a 30 minute wait. Their was no wait at the gates grater than 10 minutes. We waited for a very long time seeing a brand new line of people form over several occasions. If we had gone through the line for people without disabilities we would have ridden the ride at least 4 times. By the time we left the line (without riding the ride), we informed the operators that we would be filing a complaint. Operators names were Jasmine and Joseph. I informed customer service that the wait time for ADA access was excess and far greater than the wait time for able bodied persons. She stated she would file my complaint.

My account with Six Flags Discovery kingdom Vallejo, CA was about to expire & since they closed due to pandemic, I wanted to stop payments. They refused. They had no services to provide but still wanted our full payments anyway. I was told by one of their service representatives that they never refund. They promised specific services when we signed up but didn't hold up to their "false" advertising. My family is never ever going back. Animal abuse also, but that's a different complaint.

Prior to Covid19, I signed up for a Diamond Elite Membership with Six Flags. I signed up for automatic payments. Six flags sent my account to collections, affecting my credit score without any notification of default of payment. I received no phone calls, no emails, and no written letter of a late notice or final notice. I have tried numerous times trying to contact six flags to alleviate this issue as I still want my membership but I can get through to anyone in regards to accounting issues and I can't reinstate my membership or have the account removed from my credit report. Most infuriating is that I dutifully payed my membership every month despite the fact that the membership was not even able to be utilized.

[protected]@gmail.com
[protected]

REF: Case: FD-1101698

On Mon, 2 Nov, William Robinson wrote:

To whom it may concern, I would like to start off with I have been a SixFlags Seasons pass Holder and a Member for 20+ years. I would also like to say that I am a Disabled ARMY veteran who has been very appreciative of the ADA programs that were/are in place. I would now like to report my experience which I had over the weekend (11/1/2020). Rain and Covid reservations set aside, this was the worst I ever saw. Mind you there have been little nuances throughout the years but this is the only time I have felt it necessary to take time, gather my thoughts, and report the severe lack of customer service in regards for the ADA slip. It started off well, and myself along with the three in my party obtained the ADA slip that requires a time sign in order to ride. We proceeded through the park, rode several rides, with each we followed the known protocol of entering through the exit and obtaining a time. This happened with rides roughly from 3pm until 6pm. We paused for a bite to eat, we even played a midway game, seeing how this was a 1st time visit with a member from California. While we rested throughout the park, we would check to see if Kind-Ka was running, it was not due to the rain - however around 6pm the ride started running and we made our way over to the area. With prior visits I have been able to map out the footpath we take due to my limit mobility. Even with the new entrance to the Drop ride, I made no intention to walk all the way back to Kingda-Ka just to be turned around with a shutdown notification. Once we saw the cars running - we made a beeline to the ride so to get there prior to it being closed again and my friend not having the opportunity to check his "tallest ride eventhough it is on the East Coast" ride box. We went in the back entrance, past the camera station, up the 2 flights of stairs, crossed the bridge, and back down the steps only to be told by the attendant (who we find out later is a supervisor) "Steve". I showed him my ADA card and he looked for a time, saw none and told me that I had to go to the FastPass Customer service to get a time, then return. - Here's where the day fell apart - Never in my time as either a Member or SeasonPass Holder, have I ever been told that I needed to return to the main entrance fountain, visit FastPass Customer Service-just to ride. While I disagreed, I assumed that he did not what the ADA slip was used for and thought it was a different manner of line access. He then explained where I needed to go again (front of the park) to which I reluctantly headed out for. (again with the steps, the bridge - the steps and the long trek back to the fountain. As we came down the steps, something did not sit right with me so I asked (Ryan) at the photo booth if there was a way to obtain a signature without going that far. He pointed me to the nearest shop which I could speak to a manager. We did and she came out to advise that a ride manager would be coming to answer my questions shortly. Which in their terms I am sure meant short - but we waited another 18 minutes before (Bryce) showed up. Speaking to him, he asked me to walk with him again to the ride. We did and again with the steps and bridge to the other side to speak to Steve again. This time he outlined that the ride was classified different on the ADA pass and I would need to enter through the Fast Pass gate once I obtained a time - which I was again instructed to go get from the front of the park. Once I reported that I have never done this this way - he then mentions that I could get a time from the Fast entrance there at the ride - (which I had to ask where it was, and still look for it) he told me to tell them to put all zero's and then return back up the ramp. The girl at the Fast pass entrance (Hailey) did not have a pen, so she just let us through - mind you this entire time were are walking and resting due to the excessive amount of distance. I asked her name because I did not want to go up and still not have a time, get turned around again, and have to retrace my steps. While in the Fast Pass line, the ride shut down again due to weather, and Steve motioned to Matt in the booth that it was done for the night. This was the point that I knew I was going to voice my opinion to whomever. I waited at the rail to get the operators attention so I could get the name of the attendant that made me and my friends not ride the ride we set out to when we very easily could. I obtained his name (Steve) and start to catch up to my group when I was called to by a woman asking me to pause for a minute. She identified herself as Jessica and let me know that she was over Steve and asked if there was anything wrong. I told her I was leaving the park and that I will be asking for a refund of my Season pass, because I would not be returning and blogging on several media platforms of the lack of respect I received as a disabled park goer. She announced that I could use the passes she had on hand to ride the rest of the night with no wait time if that would change my mind. I told her no, but it would certainly allow me to wait out and see if the ride would restart, even if that meant walking back through the park again just to ride the only ride we were unable to due to the lack of communication and team members providing a guest with a good experience. I did take the tickets and as we made our way to the exit, we rode Superman. Seeing that the ride went dark, I asked a team member if it was running- they confirmed that it was closed for the evening. Disgusted we made for the exit where I asked about a refund, to which I was told that I would have to submit my request by email. Unless I can get a refund on my purchase, I am sorry to see the park go, but there are many others here locally in PA that provide a much better experience towards the disabled and seeing this season close, I feel no remorse in saying either good by to my money spent to know that six flags does not or the fact that I know that even with the blood drive I give to there, I will not encourage anyone to spend their money there. The other option which I can see would be to change my Season Pass to a Full membership. That too is an option I would be willing to accept. That way my input may be heard through the surveys or directly as member of the park to others. Please let me know how Six Flags stands on this - how they will absolve the frustration, plan to better train their team members - or really what can be done to fix my disgust. Thank you Bill Robinson [protected]@email.com [protected]

From: "Six Flags"
Date: November 2, 2020
Subject: Re: Disgusted

Hi William,
Thank you for contacting Six Flags Great Adventure.
On behalf of the entire Six Flags Guest Relations Team, thank you for taking the time out of your day to submit your concerns regarding our park.
Our goal is to strive to provide each guest with family-friendly service. We failed to meet your standards, for that we are sorry.
Please let us assure you that your comments have been shared with our Management Team; as we are continuously striving to better our Guest First experience.
Again, thank you for your feedback; I hope we see you soon.
Sincerely,
DeeAnn
Six Flags Guest Services

On Wed, 18 Nov at 7:46 PM, Bill Robinson wrote:
Chat transcript

Name: Bill Robinson

E-mail: [protected]@email.com

Your Park Six Flags Great Adventure

You were transferred to Rachel S.

12:18:52 pm

Rachel S.
12:18:58 pm

How can I assist you today?

Bill Robinson
12:19:25 pm

I am following up on a complaint I sent in
I received a form letter response, however, my requests or concerns were not touched on in the complaint - so I would like some more confirmation that it did not fall on deaf ears.

Rachel S.
12:21:00 pm

Did they provide you with a GSR/reference number?

Bill Robinson
12:21:16 pm

one moment - let me check
Your ticket number is #FD-1101698.

Rachel S.
12:22:50 pm

Thank you, one moment, please.

Bill Robinson
12:23:08 pm

sure
Was that enough information to allow you to look up my original?

Rachel S.
12:30:52 pm

Yes, I am having trouble finding it, may I please have your first and last name, email, and phone number

Bill Robinson
12:31:20 pm

William "Bill" Robinson
[protected]@email.com
[protected]

Rachel S.
12:32:56 pm

I am so sorry sir, but I having trouble finding it. Did you make the request/complaint either here, via chat, or over the phone?

Bill Robinson
12:34:02 pm

It was done through the contact us portal on the web - then the return reply was received in my email

Rachel S.
12:34:10 pm

Okay, I think I see it. was it made on Nov, 1?

Bill Robinson
12:34:38 pm

well, the 2 - but yes, I visited the park on the 1st

Rachel S.
12:35:52 pm

Okay, so it does look like it was in fact, taken down. I would say give it a couple more days, and they should get back to you.

Bill Robinson
12:36:12 pm

get back to me -?
I received the form letter saying that they - thank you for your feedback; I hope we see you soon.

Rachel S.
12:37:25 pm

Yes, it looks like it is still processing.

Bill Robinson
12:37:58 pm

there was nothing stating that they were going to get back to me other than that - that is why I am following up now - I would like to have a resolution of the matter
what needs to process?
"We failed to meet your standards, for that we are sorry."
they're sorry - and that was it ..? no, there needs to be a follow-up and my requests need to be addressed - otherwise it just hot air and customer relations - no outcome that changes anything, but on record that I was dissatisfied.
so I request something that says what is happening, what to expect, where to go, and a time frame to expect it done in.
that is how customer service should respond.

Rachel S.
12:42:41 pm

Okay, it is showing that they sent an apology.
Sir, I am so sorry that this happened. But, if you would like to contact us directly you can call us at [protected] or contact Corporate Guest relations at [protected]

Bill Robinson
12:43:51 pm

so you can not do anything through the CHAT option that would provide anymore than before I started this interaction?

Rachel S.
12:44:51 pm

I am so sorry, but once the GSR is closed I cannot do anything. The live agents will be able to give you more information.
I am sorry I wasn't able to assist you better.
Is there anything else that I can assist you with today?

Bill Robinson
12:47:09 pm

no, as you state - there is not - thank you - have a good day

Duration: 53m 42s

Sent: Thursday, November 19, 2020 at 2:14 PM
From: "Six Flags"
To: [protected]@email.com
Subject: Re: Disgusted
Hi Bill,

I apologize for the delay in response. I have reviewed the concern and I do apologize for the experience you had within our park on the day of your visit. After reading through the concern I gather that it was mainly trying to get to the rides and board them that you were having an issue with even though you had the appropriate pass. I understand you would like to turn your Season Pass into a membership and although we are unable to do that I would like for you to visit our park again. The reason we cannot switch this is over is due to a contracted agreement being needed for the Membership and you would have to pay for a minimum of 12 months to fulfil this contract. If that is something you would like to do then we can take the appropriate steps to do that. I would still like to offer you Be Our Guest passes. These are like the Attraction Access pass you receive although these passes are immediate boarding passes with the exception of the train cycling for cleaning or if it was already pre-counted and dispatched. They are valid for you and 3 guests per pass for 5 rides of your choice in the park. Unfortunately, since we have moved into Holiday in the Park it is too cold for some of the rides to operate. A list of our scheduled operating rides is always updated and listed on the website for review. Your Season Pass is valid through the remainder of next year and so if you want to ride some of the rides that are not available this season I can hold the BOG passes for next season. You are also welcome to redeem some now and some later if you wish to do so. Please let me know if you would like me to go ahead and process the offer for you.

Thank you,
Amanda

Sent: Saturday, November 21, 2020 at 3:08 AM
From: "Bill Robinson"
To: [protected]@membership.freshdesk.com
Subject: Re: Disgusted
Amanda,

Thank you for apologizing, I am sorry that it got to the point that it did, and yes, I would like to re-visit.
However, the steps taken to provide me with the satisfaction that has normally been shown to me as a past member and a Season Pass holder, still does not allow me to feel the way Six Flags wants their Guests to feel, either coming to the park or leaving it after a day in it.
What I wrote and what you gather are slightly different. It was not that I was trying to get to the rides - I was already there.
My issue was the lack of direction, listening, offering, or even empathy from the operator at the time I was trying to do what I was told to do, and have done, since coming to the park for over 10 years.

Even the suggestions I posed to somewhat help me lessen the lack of customer service, were met by you with, " we can't".
Your suggestions state that you cannot change my status with the park. Maybe I lack to understand fully your ability or level of allowance to be able to. I was informed by Corporate, that the decisions are made by the park itself.
- Simply cancel my Season Pass, apply the money to the Membership - and either charge me the remainder, or set me up to have it pulled per month as the program is designed.
You feel that offering me the Be Our Guest passes - just confirms to me that my grief is still being brushed aside. With the ADA pass I already have the same ability.

Thank you for trying to educate me with the way Six Flags works now, but as the voice of a ADA Guest, the fact that I have still not been heard, and now someone who is extremely disappointed in the reaction, I still would like my full refund.
Bill

On Sun, 29 Nov at 4:12 AM, Bill Robinson wrote:

Amanda,

I feel that I have left you enough time to respond, or follow-up with whomever you needed to have a reply sent to me from.
Please let me know where my request is, a Timeline of what actions are being taken, and/or the next level of contact I will need to use to further this complaint.

Thanks, Bill Robinson

From: "Six Flags"
Date: December 2, 2020
To: [protected]@email.com
Cc:
Subject: Re: Fw: Fwd: Re: Disgusted - Six Flags
Hi Bill,

I apologize I have been away and was unable to respond. I cannot process a refund on the season pass and cannot credit a membership. The BOG passes are still being offered for your next visit.

Thank you,
Amanda
Guest Relations Supervisor

On Wed, 2 Dec at 11:52 AM, Bill Robinson wrote:
So that's it then? You can't is the answer.
So I am stuck with a pass I will not use because the park will not offer any agreement to my proposed solutions?
Ok, then thank you for your involvement- I would like to take this to a level higher than your station.
Please provide me the way to submit this, a person to use as a point of contact, or a number to call so that I can.
Thanks

From: "Six Flags"
Date: December 2, 2020
To: [protected]@email.com
Cc:
Subject: Re: Fw: Fwd: Re: Disgusted - Six Flags

Hi Bill,
​As I have explained the reasons we cannot honor your request I have offered a way to assist. I apologize there is not more I can do for you.
Thank you,
Amanda
Guest Relations Supervisor

Sent: Wednesday, December 02, 2020 at 1:32 PM
From: [protected]@email.com
To: "Six Flags"
Subject: Re: Re: Fw: Fwd: Re: Disgusted - Six Flags
My request was not for you provide any more effort in assisting me, I am requesting contact information, or a procedural way to take this forward.
Do I need to open a new case, reference this one in it, or how does this go higher/further for any actions above what you can do?

Thanks

Hello my name is Maria Kapp and today was a horrible day trying to set up my sons arrangements for my sons birthday party for Friday the 28th. I had the following problems 1-was the time of arrival. I was given 2 different times. 2-The BIGGEST problem that I was given was Nobody with a season pass was able to make a reservation nor a purchase with their season pass. So I then had to purchase all tickets individually on my credit card. This made my guests very upset as well as me. I also tried doing a group package which would have cost less but the website was not working correctly. We then tried calling customer support several times and got a run around. I have to go for chemotherapy in the am and would like to settle this please. Can someone please contact me at [protected]. I also purchased a cabana in which that was also messed up. So currently I have pd over $1000.00 dollars for 21 people with 12 out of 21 having passes. PLEASE HELP. I have my guests coming all different times and a cabana at the wrong time. I also purchased a meal plan for all my guests. 9 people should not come out to this price when the rest have passes. Please call. This stress is really making me even more sick before I go for my chemo at 10:30 am. I can't even attend my sons birthday party because of my conditions but wanted it to be a nice day for my son with his friends.

Six Flags magic Mountain in Valeria CA operate by Six flags corporate in Texas, do not let people cancel even under the financial strain of the pandemic!

Even if you have a monthly membership and need to cancel because you can't afford it any longer due to the pandemic leaving you with no income and only debt that you'll need to bail out of for years to come, they don't care. they want to keep adding to you debt!FYI, not too mention its been closed for months, they won't let you cancel so they have income for themselves! They say no, too bad for you. We need to take your money still anyway because you agreed to monthly payments no matter what.

Shady, disgusting, uncaring, inhumane!

My account [protected]

I have accessed my account numerous times to cancel my year plan. I am still being billed and I am still getting an error message when i try to cancel. I have 16 monthly charges, the last one of this month in my paypal accound when it should have stopped at the 12th payment. Someone please refund my extra charges passed the yearly amount I agreed to pay and for once and for all stop debiting money from my account. I will block it right away.

Mariana Williman
[protected]

We waited on lines that people were cutting left and right> we also got into a fight with the minority im white so figure it out.. Matter of fact we were the minority there was no security whats so ever I love the signs that say (people who cut the line will be ejected from the park) that's a bunch of bs cause another cpl told and even pointed out who cut the line and they did absolutely nothing except what there paid to do nothing! Hope the park don't pay them cause if they do then I would like free money to... The place is not like it used to be it actually sucks now its a shame that you have people who come to have a good time but are just harnessed instead cause of the low life piece of [censored] minority who think they own the place... Well I know the park don't give a rats [censored] if we never come back again and trust me we wont ever come back to that rat hole cause its only for the rats to go to so they can eat each other alive but you will never get my money anymore.. Hope someone reads this and think about going there more so with there kids hope this complaint helps someone but unfortunately it will fall on deaf ears... Good luck

Yes the website is horrible I being trying to cancel one membership because i upgraded my other. The chat don't the email won't work i been trying for 3 days they can't help you over the phone. If i get charged tomorrow for my old membership Im going to be PISSED. I also want 2 add to dinner plans i already have 2. As much money you pay the webite or phone people should beable to help you. old card # [protected], Its under Marilyn Jones 4 members 35 highland circle mcdonough ga 30253 Please fix this for me 2 day,

On 10/28/2018. Me and my two 10 years old boys was kicked out of the park... After some employees kicked them off a ride stated they are too short... Which was a lie... I complained to the nasty supervisor on the skull castle ride... At the park who called there racist guards... Who told me I caused a problem and have to leave... When u exit the park the three guards try to grab my i. D out my hand and wouldn't give me there name... When I pulled out my badge... They going to tell me im off duty and they can do what they want... I told them if I was white this would of never happen... And they tried to assult me... This all happen in new jersey... Now I know why I perfer the one in maryland... I have cantacted my lawyer and told the rest of the people who have been to any of the parks and been single out... For color to do the same... You have employee spitting on kid... A black man being called a liar... Well I am prepare for this fight... And I can be contacted at [protected]... And I have pictures of three of the guard... The 4 one ran away... Your guard have my address too in the personal phone... Sit I refuse to let them hit me in front of my kids...

There was an operator at cat woman named Macy was playing on her phone before she checked our seats. Once everyone sat down she checked the seat and I said "you know you shouldn't be playing on your phone " and she rolled her eyes, laughed and said "oh well". She continued checking restraints and SHE DIDNT PUT ONE OF THE RESTRAINTS DOWN! I have 5 kids and we went on as a family they were a few rows behind me and she didn't check my daughters restraint! We all tried telling her but she laughed and walked away. I yelled at my daughter to put the restraint down and the worker just stood there on her phone. While the ride was going around she was behind the buttons and she was STILL playing on her phone! I'm concerned for my safety, what if something happens? She would never realize because she was too busy on her phone. I tried to tell the second person there about it but they just rolled their eyes. I wasn't able to catch her name because my 4 year old was running down the exit because he wanted to go again. I had to explain to my 4 YEAR OLD that we couldn't ride the ride again because the people there weren't being safe! Can you imagine how hard that was? I WANT SOMETHING DONE ABOUT THIS! THERE ARE LITTLE KIDS GOING ON THIS RIDE, THIS IS RIDICULOUS! If something is not done, I will not be going back to any Six Flags parks!

Hello there. My name is Robert Thein & I purchased 2 Diamond Elite Memberships for myself & my girlfriend on the last day I think it was offered earlier this month for a discount or whatever. I think it was the 15th? Anyway I purchased the very best of everything I thought. Picture pass, flash pass, food pass, etc. etc. Came to around $155+ down & who knows how much per month for a year. Well we went there today for the 1st time, parked way far away in E section I guess. We both got our badges & a bottle at guest svcs. since I paid for the unlimited refill cups also. After that everything was absolutely ridiculous. They did tell us that it was a bad day to go there since it was bring a friend day but that was an understatement. We saw the dolphin show & Shelly got a turkey leg for the lunch which was terrible by the way. I didn't get a lunch at all as I waited in line for an hour almost trying to get my drink cup filled for the 1st & only time. I wasn't about to wait in 1 of the lines for food anywhere because mainly I couldn't figure out or see which places had the M marking or whatever emblem it was that the lady at the turkey leg stand told us to look for. I didn't see that emblem anywhere at the other food stands at all. I don't know where it was at but I sure didn't see it at all. We both did get a snack of a plain powdered funnel cake & that was it for the food. We then went to go ride on a ride which we never did. We were wanting to go on the Superman ride, waited in line for a few minutes trying to figure out how we were supposed to use the jump the line passes(2) that we were supposed to get with this Diamond Elite pass. Well we couldn't figure it out as there was just the 1 long line that circled round & round. So I went to ask someone who works there, told him I bought the very best of passes with the flash pass & all. He told us that we had to go get the flash pass back over around the enterance. I thought that the Diamond Elite badge would be our jump the line pass on it that they could just scan it. But no I guess not so we went to get the flash pass I paid for, started to fill out the email info they asked for with my membership# & then found out that we are supposed to do this & get this flash pass every time we go. I told them to forget it & that we didn't want it & we were leaving then. We were just wanting to get the pass for the next time we were going to go there so we didnt have to wait in these crazy lines. That's when we said forget it we are leaving & we got the he'll out of there & we were very very upset, tired, disappointed, & just mad as we never even got to go on a ride.
I was there with my daughters quite often when they were little. Over 20 years ago before there were any rides there at all. Just shows. Shows were great back then & there were alot more of them at alot of different times throughout the day. Now there are only a slim few with only 2 times per day. Ridiculous. My girlfriend has never been there & I wanted this to be special for her numerous times & it just was a nightmare.
I want to cancel my membership period & I damn well better be able to or else there will be some major problems. I don't know what else to say but I am very disappointed. You can take off whatever you think is fair of the initial $155 or so that was charged to my credit card but I am not going to deal with this nightmare again.
Thank you very much,
Sincerely,
Robert S. Thein
#[protected]
ID# 3604010079612517780686

Any #s call me at [protected]

I am very disgusted with my visit to great adventure! I spent so much money to have a "Great" time, yet there was nothing great about walking around the park to see vomit everywhere we walked. The bathrooms smelled like pure urine and the workers were dressed sloppy as if they had no care in the world. Needless to say I will not be back. It's a waste of time and money!

This is a horrible corporation that does not take the safety of thier patrons seriously. We have been going to Six Flags for a very long time since I was a child. We purchased season tickets for the whole family. During fright fest of this year, I purchased the maze passes for my 11 year old child and wife. On 10/14/17 my son was walking through the maze with my wife and the employeee in the maze spit on my child's face. When we left the maze we notified the security of the incident. The employee was never removed from the attraction and we were sent to a back room to the security office. I requested for the local police to be called to the park and they told me that they are unable to do that and I would havee to go to the police department the next day to file a report. An incident report was filed with the park and we left that night. I contacted the corporate office the next day. On 10/17/17 I was contacted by the corporate liaison Mary Rosenberg. She asked me the situation of what happened and the incident report number. She placed me on hold and returned back asking me if she can call me back after speaking to the entertainment department. I never heard back from her and left 3 messages for her to find out what the resolution was. Last I checked spitting on a minor in Nj is assault. If you want to be treated with no respect and have your child assaulted, it's a good place to go. If it was a employee that was spit on by an patron, they would have been arrested or thrown out of the park on the spot.

I went to fright fest last night with my husband and three children. We waited in line for almost 11/2 hours for one haunted house. It had just opened we paid 175 for the experience. We did two haunted attractions and we got to our third attraction by the log flume st 944 pm and the person was chaining up the attraction. He said he was told to close the attraction at 945. I showed him my phone at 944 and he said it was close enough. I am a season pass holder and cannot believe I was treated so rudely. Several peopl approximately 10 came after us and it was then still just 945. I was extremely upset for the amount of money I spent and how rudely we were treated. This is our first time doing the haunted trails and the last. The signage to get to each haunted attraction was horrible We used.a GPS to even find the haunted attractions. I am not one to complain but I think we should receive some sort of refund or st least be allowed to go through the haunted trail.

I work at the Six Flags in Canada for over 12 years, so this complaint is from a Six Flags park employee to most of the six flags employees, which makes it way worst! My english is not perfect at all but there you go.

I taught we worked like [censor] at our park, like I know I can always do a bit more, but man, compared to the Great Adventure employees, the way we work is golden! At great adventure, there was not even a single smile in sight, not saying or answering my hi, goodbye and thank you, answering my question rudly like I dont even care matter when they did bother to answer... I really felt like a bag of potatoes with two legs and two arms, I wasnt treated like a human beeing! When I work, I smile most of the time, say hi, thank you and goodbye to 75% of the costumers, I always answer politely, I take the time to help people, I love my job... maybe it is a thing in USA, that was my first time over there, I dont know, but damn that was unpleasant. Wasnt as worst as luna park on coney island, but still, not Six Flags Canada approved! If I was acting that way with custumers, I wouldnt be working there no more.

Yes, I know there working conditions are bad, I mean really bad. We know you can talk in the microphone, but nobody care or listen, talk to us personally instead, take that extra second to make us believe that you care a little, because the biggest roller coaster aint nothing if the people who operate it breaks all the fun by ignoring you. The ride attendant is as important as the ride itself, if someone is polite and respect the rules, there is no reason to not answer a simple question at least politely. Ask if I had a good day, ask me where Im from, ask me something, talk to us, the ride is useless without people riding it. I felt like you all hated your job, and it makes me feel sick because I love mine, and it is pretty much the same job... but you dont know that, you didnt asked, even when I tell you something like do not just stop talking and go away, like how [censor] rude was that. You dont like my french accent? At our park, I always do my best to answer every english speakers in englsih even if the official language here is french, so can you please tell me why when I go to your place, speaking your language, you dont even answer me, WOW! Has the american dream turned into an american nightmare?

But the worst, and that was I was so digusted. When other Six Flags employees comes to our park we give them the same discount that we have on our food and souvenir with a smile on our faces, even on our worst day, asking you questions about your day or your park, treating you like one of us. When I went there, i gave them my employees card to get the discount that we are also allowed to get in every Six Flags park, they just threw my employee card away like if it was [censor] telling me I dont even work at Six Flags because it doesnt work on their scans, looking at me like if I was a lyer trying to steal them... then why will I use the same card to go working on Monday! I need food to take my medications and I must pay 20% more because canadian currency is lower and it took me 8 hours to get there. I just politely asked you to call your boss, and you just refused to do it, standing there and looking at me with that resting [censor] face when Ive been treating people from your park like gods since the last 12 [censor] years... dont you realize how pathetic your way of working really is? I never had the discount and they called the security kid (really they looked 15)

the rides were awesome, (exept that the feeling of the goliath beats nitro all the way), but the employees killed half of my fun. If Six Flags is a family, then La Ronde is the Brady bunch and Great adventure is just one big redneck inbreed [censor]. Work on that Give your employees better working conditions so they can give back to us. I apologive to the 1 out of 15 employees that did not totally screwed up my experience.