Six Flags Entertainment

Hello, my name is Ricardo Carrero. I haven been going to six flags great adventure on Jackson NJ since 2008. I have always enjoyed the excellent rides, friendly service, quick lines, n pretty decent food. I am totally aware of the reservation system which has been called for since the COVID-19 pandemic. Trying to make a reservation since this policy has started has been a total disaster. I have not had the chance to go this year. I live in fear every day of contracting this deadly virus cause you never know who you might be around no matter where you go. It's pretty sad also that Six flags has shut off all info on social media in regards to how the park is operating, no live stream at the park, no news letters, nothing. I also have a dining deluxe pass too. I paid $160 dollars for this pass and it will be a slap in the face to me if I am not able to go to the park this year not even once. I feel that I should not have to throw this kind of money away due to a system which has caused alot of people problems. I am trying at the present time to contact the marketing department cause I feel that all members and season pass holders should be entitled to a additional year free. We are missing the summer and I'm aware things around the world are not the same. We all need to be safe and be aware of our surroundings. A theme park should be a fun and safe enviornment for all people to enjoy. Thank you for reading this and I look forward to a responses soon...

Myself and my 3 children and a friend of my children went to Great Adventure in Memorial Day! We thought we did our homework and ordered the flash pass on line think it would be very crowded that day and would make it easier to enjoy the day and go on the rides in a quicker time frame! My 2 boys take medication long direct sunlight exposure is not good for them! When we got there we were told the flash pass did not include the price of admission! We had allready paid 320.00 for 4 passes! Then we were told we didn't need 4 flash passes (1 fir each person excluding myself because you can put up to 5 people on one and to go to guest services! Got on line for 1 hr 15 minutes to tell us we would have to go to flash pass which is inside the park! We would have to buy full price tickets because preorder is only the day before! so now we had to buy 5 tickets at 82.99 now we're close to 800.00 another line to wait on in almost another hour and a half! Get into park go to flash pass lu w another 45 minutes for them to tell us we had the wrong information they found not issue refund and everyone needs there own flash pass! Wrong information spent half the day on lines out out close to 800.00 fir 1 day! I work hard for my money I'm a single mom! Could not afford a vacation and had to pay 800.00 jyst yo get into park from Misleading and wrong information! Spent more time on line than on the rides! So disgusted about this situation ! I didn't want to dissapoint everyone and we drove an hour and a half to get there! That kind of money not including drinks and food after we got in! It's horrible your staff is unknowledgable and no one even cared to help us in any way! It's a shame people have to pay that exorbitant money for 1 family day! Will never return ! I shared my story with family and friends and they were outraged as well as I am!