Lennar
Reviews and Complaints

I purchased our 450k designer home from Lennar on Nov 26th. They rushed us to close due to there year end numbers and promised to fix ALL the issues that we submitted. We moved in last night and guess what none of the items have been touched. 30 days have passed and I was promised weekly by Construction Manager Corte that everything was done but in fact the house was not touched. Little to my surprise the water heater was not hot could not take a shower and no heat in the house because someone turned it off. I do not even have instructions on how to work the thermoset or water heater. Some of the issues are missing blinds in the home. Bathroom tiles missing grout. Tiles reverse in master shower showing the inventory numbers both in shower as well as the garden tub, Master bath entry door to shower has would missing. My beautiful large granite counter top has glue or something all over it and I can not get it off Broken light cover missing and not on light under kitchen counter. Can lights in the ceiling not fixed. The list goes on from there. I am in the mortgage business as well and I am truly disappointed that I was lied to my face every time I ask if things were fixed Corte told me that they will be done. I am super upset that I moved into my dream home with things needing to be fixed and was promised to be fixed and lied to. This was supposed to be a happy time and Lennar has made it not so happy. Beware if they promise to fix things get them fixed before you close.

I spoke to a kristine molina a week ago about a drawer front that fell off the right side of the drawer . The cheaply made drawer, which was supposed to be an upgrade, broke. Kristine sent me an email stating a customer service rep was to get in touch with me about this issue . The house is not even 3 years old. Nobody has called and she apparently is ignoring my emails that i have been sending for the last couple of days. I would like to know what is going to be done and when. I can't even find out who made these cabinets. I had trouble with a cabinet door three times, the same door. Please give me the courtesy of a return email .

You have some homes still under construction behind my home in the Terracina development that I have lived in for a little over a year now. Yesterday 9/4/18 you were mulching the slopes on the homes and the contractor did not take any necessary precautions to avoid spraying into the homes that people already live in. Many neighbors pools had mulch in them, landscapes, plants, patio furniture, etc. were covered. We notified your onsite employees and they came to look at a couple of the yards and blamed it on the wind. It wasnt the wind it was carelessness and someone being lazy. They said they would send someone to clean it up but no one never came.
This morning 9/5/18 at 5AM your construction workers decided to start working on hammering and using power tools on the home right behind our house. That is a code violation and I will be reporting this to Code Enforcement since it seems like its becoming a common occurrence now. I would think you would have a little more respect for the people that are already living in this neighborhood. You need to own up to your mistakes and clean up the mess you made to the families that are living here. My name is David Dias number is [protected] if you care to follow up.

We signed our contract on February 4th, 2018, for lot 461 in the waterside pointe community in Groveland. We were told that our home would be completed in 6-7months by our sales agent. As of today it has yet to be started despite several emails from the sales agent, Diana Douglas telling us otherwise. The entire process is becoming very frustrating. On 6/8/18 we were told we were on the start report for the following week. 6/12/18-we had our meet the builder meeting with Jesse Hart, and were told the lot had been staked. Which after doing a drive by it hadn't been, and still hasn't. 7/6/18- we received yet another email stating the lot was set to be scraped and framed on July 9th. We went by on July 21/18 and still nothing has been started. Aug 1st-the permit was finally picked up and the lot scraped. Our builder we met with has since left. We've never been told that information, or who we have as a builder now. The whole process has been ridiculous. What's even more frustrating is the fact that only a couple spec homes had been plotted when we signed, yet almost all of them have been started. Ours should have been started before any of those. Now, there's no way our home will be ready by November. We were told October, November at the latest we would be in. Most likely it will now be next year. The communication and accuracy of the information thus far has been far from reliable. We just want to be informed and be given honest answers on why there has been such a delay and when we can expect our home to be started. Hopefully you can assist us. I would never recommend cal-Atlantic/ Lennar to anyone who is looking to build.

I would like to express how disappointed I am of my experience as a first time buyer with Lennar. On January 2018, I went to the Lennar site at Storey Park. We loved everything that was being offered so we decided we wanted that to be our home. This was our first time even inquiring about houses, we had no experience whatsoever. So we start to the process and Mrs. Natalia Morales sends us the contract and she advised us that it has to be signed that same day and we have to pay the deposit money as soon as possible. My husband was only making $11/hr at that time but we advised Natalia that by February he was getting a promotion, so we were advised to sign the contract, pay the deposit and wait until the promotion so we can start the loan process with Eagle, while they knew it could take more than 30 days, they STILL advised us to complete everything and wait fir the promotion. The told us not to worry because with the raise, we'd definitely quality. My husband got his raised and we started the process, keeping in mind we already signed the contract and paid the deposit. Months passed by and Eagle Mortgage was taking a long time to finally approved. In May, Eagle DISAPPROVED the loan because my husband is hired by an agency and not by the company directly. The only way to get approved is if my husband gets hired with the company; we tried to have the company hire him directly but no success. We can't force a company to hire an employee. Everybody was aware of this since the beginning, Natalia, Eagle, the Realtor, everyone knew my husband was hired by the agency since day one. When I contact Natalia, she advised that the deposit money cant be returned, that it can only be returned within 30 days after signing the contract. But the contract says that if we as buyer provides a disapproval letter within the the mortgage period, then the deposit should be returned. It doesn't specify the amount of time that "Mortgage Period" is. Now I am left with no home and no deposit money. I think customer care and service failed this time. I think it would've been professional from Natalia to advised us that deposit can only be returned within 30 days after signing the contract, since it is not clearly stated in there, that way I would've waited at least until my husband got the raise to sign the contract or to start giving deposit money. I would love someone to take a look on my case and at least to consider refunding us our money.

Purchasing at Travata, Castillo.

Sales person Karen, didnt know the zip code, never got back to me.

Could not create a loan account with Bob Armstrong. Both times it said incorrect email or password, I am sure it is a software glitch.

Vintage design assigned a appointment 10 miles away, in haevy traffic 15 and 91 highway, when there was a center 2 miles away.

I think the main problem is customer service, Travata use to be Cal Atlantic, Lennar took over, but its the same idiots working. I have bee in the workplace for 47 years so I understand lazy, inefficient employees. I am a Vietnam Veteran, servred my country, Civil Servant for the City of LA for 47 years, ready to retire in my Retirement home at Travata, and this is the kind of service I get?

Francis Akahoshi, [protected]@yahoo.com Thank you

We canceled our buying process with lennar yesterday here in jacksonville "montevilla" nobody in this office were competent to help us. With a 640 score they said we couldn't buy it, we have a walk through date, we paid down payment... We re done with this conpany. We should have looked at the reviews before starting working with lennar. Awful reviews. I need my money back like now. Theres no reason to take more than a week. Please resolve this or u guys are goin to have another lawsuit against u guys.[protected] nick dakuginow/nina visali

Hello,

I would like to file a complaint/request for repair regarding some items that were not properly done in my home when built. There is a hole in my roof! There are water stains in the garage, the wall needs to be removed and checked for mold. I'd like this documented and repaired prior to the expiration of my one year warranty.

I have reached out to the CM and our neighborhood Forman to assist with the repairs without a response. We also have several areas that have become separated at the drywall seams where continually enough shackled was not used to conceal the seam.

Please advise.

I would never recommend Lennar to anyone. It's the one thing in my life I wish I could have changed. It's been a nightmare that has been going on for almost five years, but will try and summarize some of it below. In January 2012, I contracted with WCI Communities (now Lennar) to build a dream home in the Westshore Yacht Club neighborhood located in Tampa, FL.

At the time, I could have absolutely no idea of the nightmare I was about to walk into and one that continues with no end in sight.

The total estimated cost to repair all the Lennar construction defects is nearly $300, 000, which includes extensive mold remediation throughout the new construction home. Although the builder acknowledged the construction issues, the senior executives I was working with eventually went silent and ignored all Lennar home warranty requests and repairs.

The issues involve electrical issues, HVAC problems, mold exposure, structural defects, water intrusion/damage, metal corrosion and environmental concerns.

I still have more than 80+ ongoing construction defects. Lennar has inspected them all, agreed to make the repairs and then just became silent. I have all the communications organized, including call logs and emails. If you look at social media posts, I am far from the only one that Lennar just suddenly goes silent on when so many serious issues are presented.

After several inspections and meetings (including the District President at my home), they have just stopped communicating, even after admitting that the construction was not done correctly and agreeing to many of the disputed repairs. My belief - just as with the old builder - is the home is not only beyond repair, but the issues go well outside of just my home.

All anyone wants to do is keep inspecting and then they become silent. After the last meeting, they were supposed to send an updated issues sheet (I have a detailed spreadsheet dating back to 2014 that lists all the construction issues along with each response as it went from builder, builder's inside legal, builder's outside legal and now Lennar), but have not received that or a response. The last time I heard from the three executives was in June 2016.

I had since heard from another Lennar executive about replacing two improperly installed and defective A/C units, but again just stopped hearing from them. That seems to be what they do. Again, I have all the communications and call logs to show this.

MOLD & ENVIRONMENTAL ISSUES
They witnessed mold in many places and continue to do nothing and let me live here. My plumbing and metals in confined spaces (even the oven) are corroding. The initial suspicion was Chinese drywall, but since it is suspected that something subterraneous is coming into the homes. There was a factory here and land remediation was not completed (that was confirmed by the DEP and EPC).

For example, none of my ceiling fans work in either the main house or guest retreat. Upon one of their inspections, they found that the insides of the fans were rusted and corroded with no signs of water damage around. There are no signs of rusting or corroding outside of the fans or appliances.

Water intrusion has happened and they determined it was improperly installed roof flashing as well as A/C units that have flooded and caused mold because they weren't installed correctly. Yet they continue to let it happen. I've had over two dozen air conditioner malfunctions in just over four years.

My health continues to decline. More importantly, my quality of life and work have greatly diminished as I work out of my home.

My life has completely changed since I moved here and nothing is changing. Every aspect of my life - health, emotional, financial, career, relationships - has been greatly impacted in the last four years. The stress alone - taking the potential environmental factors out of it - as you can imagine has been great and taken its toll in so many ways.

I've wanted to sell my Lennar home and get the equity out, but again - I can't even list it. That's not my fault. I have continued to be cooperative for almost FIVE years but nothing is getting done. Buyers beware and do your homework. Lennar is not a good company to do business with at all.

I've documented as much as I can at https://mylennarhome.com if you want more details.

I took my buyer Hong Wei to this community on 1/18/18 and also registered my buyer. I had the registration card as well. And I also emailed the buyer's bank statement, pre-qualify letter to Sales Lourdes on 1/23/2018. But I found my buyer bought the house in the same community with another agent names David Ren from Realty One Group who refund money to the buyer on 1/28/2018. They used my buyer's husband name Jun Fang to buy the house first, then add his wife's name Hong Wei on 1/31/2018. But unfortunately my buyer's husband Jun Fang wasn't in US during this time. We can provide husband Jun Fang US travel history which can check online. So base on Lennar's policy, which agent took the client to the community first and registered client, who will get the commission. I request lennar to transfer this transaction to my company ASAP to avoid the legal action. I'm Lennar's VIP agent, has been sold more than 10 lennar homes last year. This is how Lennar treat their VIP agent? I need the someone to help me to solve this issue ASAP. Otherwise I will take legal action to maintain my right. Thanks.

We purchased our new home in August 2013. AC Unit had a leak in August 2016 and flooded the guest bedroom. Lennar claimed it's the AC Company's issue and refused to take care of it. Of course, AC company (Bayonet Plumbing and Heating) refused to address the issue either. AC unit leaked again in August 2017 and flooded the bedroom. My contractor confirmed AC Unit was installed incorrectly. (air handler) is tilted to left side. Furthermore, whenever drain line gets clogged, water will drip out of drain pan causing flooding (twice already). Again, Lennar refused to take of the issue and claimed that the property is out of warranty. I will never purchase another Lennar home

First of all I cannot understand the thinking of changing details in a home after you have selected the home from the sample? You move into your new home and it is not the same as the day you signed on the dotted line? I purchased the Berkeley Model as many of my neighbors also have. All with the same complaint of eliminating doors in the kitchen for selves. One lucky neighbor two houses down got the Contractor to get and install the doors. My next door neighbor and myself were not so lucky! The gentleman next door got so upset purchased the doors from a local lumber yard and paid to have them installed. IT IS JUST NOT RIGHT OR LEGAL TO CHANGE DETAILS ON A HOME DESIGN AFTER YOU SIGN ON THE DOTTED LINE!

Date: 4/26/17
Name: Let Aradanas
Phone: [protected]
Email: [protected]@yahoo.com

Lennar Homes Las Vegas Costumer Care
To whom it may concern:
I am in a process of purchasing a house at Lennar- Windsor Square community, Brighton Model specifically 5855 Castle Vale Court Las Vegas Nevada 89113 however I am very upset with the outside color of the house and the kind/type of counter granite that they placed in.
It started with the outside color of the house, Mr Victor Clark- the agent called me to choose the outside color of the house which I was COMPLIANT and went ahead to their office myself and did CHOOSE and SIGNED a paperwork regarding the outside color of the house. Only to find out they placed a different color of the outside house. They did not inform me in any way that the color I wanted was no longer available or no longer possible to be placed. They just went ahead and painted it with different color and without letting me know. When I found out they just tell me that HOA did not approved / choose different color instead. How come I wasn’t been informed ahead of time and how come he asked me to signed and choose the color if HOA will have the decision to make changes? I am very disappointed on this. Then they were telling me they cant do changes of it.
We had our first walk thru yesterday, 4/25/17, I noticed that the COUNTER GRANITE was different kind/ type from what I saw from the model home which was a standard one, and it wasn’t even the same kind/type as the granite on the kitchen or backsplash. I specifically chose the kind of granite that was in the model to match with my white cabinets. Victor does explained to me that there will be variances on the stones but not I don’t expect this kind of variances because how come the backsplash granite that they placed in the house has the correct kind/type but totally different from the kind or type of counter granite that they placed? I don’t know if they replaced it with some kind of less expensive or whatever. I was attracted to buy the house due to the kind of the counter granite that they have in the model and that’s why I choose it. Now Iam very very upset and disappointed on the outcome. The costumer care that Victor provides is terrible, he even gives us an option that if we don’t like it we can just buy a house on a different location coz there are some other buyers who wants the house and that we lose whatever deposit I have made—that is not an option that I should be leading to. I AM NOT THE ONE WHO MADE THESE MISTAKES HERE!. I have been compliant with everything with regards to this house. I know what I choose. I need action on this! SHOULD I CALL BBB to take action on this?

Lennar relace my front door after it was inspected by them and determined that lennar was responsible to replace the door. The inspector was shown the damage to the wood floor. After the door was replace tim wood, lennar representer informed me that he would get back to me, inference to the floor. That was back in june 2016. The front door was the cause of my problem for several years . It was after complaints were made to my association, condo windward harbor that action was finally resolved by lennar, reference to the front door.The floor in my foyer was damaged because of the front door and this was reported in june of 2016. I had this taking care of once before, this door problem was going on over several years, so ihad paid for flooring on my own. Now it was the responsibility of lennar to resolved this problem. Thanking you in advance for taking care of this matter.

We moved into our home 16 months ago. The home is 12 years old. A couple of months ago I noticed a spot on the celling in our garage near our hot water heater. I had various service technicians out to determine the root cause as the spot slowly grew larger. Ultimately, three plumbers determined that upon installing the water pipes when the home was first built by Lennar, the builder created a bad solder joint that has been slowly leaking for 12 YEARS. There was no evidence until just a few months ago as the water pipe is behind drywall in the ceiling. There would have been no way to inspect for this flaw for the same reason.

For 12 YEARS water has been leaking onto a gas line that is now very corroded and likely to burst at any time. When I called Lennar, they stated that the law does not hold them accountable to do anything and, therefore, "you are on your own." Lennar said that I would have had to find the issue sooner for them to be obligated to remedy the issue and since they are not obligated by the law, they will not address it. There is the law and there are ethics. This is not an ethical company...they poorly soldered the water pipes, placed the water pipe just above a gas line, and take no responsibility for their poor workmanship, even when human lives are at risk. Lennar CREATED a safety issue and does not claim otherwise. However, the company flippantly responded “you are on your own.”

The law is there to provide "must do" guidelines. However, any decent, ethical company will take care of its customers and recipients of its product/services, especially when lives are at risk. Lennar is not limited to the law. But, the company chooses to only adhere to the law. VERY RISKY to buy a Lennar home as they do not do right by their customers even when a gas pipe could burst any minute due to poor workmanship from the time of build. Hidden safety issues should be the responsibility of the builder. How could a home owner know of the issues, until it is too late.

To make things worse, the Lennar representative who finally called me back said that he is simply a “pee-on” and has no authority anyway. “I can’t help you anyway.” Then he hung up on me. Why even have that person respond to my inquiry? It is a joke to Lennar that their poor workmanship could result in a gas line bursting.
I request that Lennar fix the issue, which is life threatening and was hidden or reimburse me for the $$ that will need to be spent to bring my house back to code and safety.

I purchased a home in Tampa, Florida a year and three months ago, first do not purchase your dream home with Ryland homes because your dream will turn to worst nightmare, believe me I'm going through as i'm writing.

July 2015 purchase our dream home and this is our first home built to our liking. closing was delayed but did not complain because wanted to be perfect when moving in but what a unpleasant surprise, many listed to be corrected were just covered up to look like they fixed it what a sly people and then requesting service through warranty service department, they must have known this will happen because they were ignoring my email after email and phone calls were ignored texting goes but no reply and if I do get through to a person reply is will address issues but if they do anything it takes them forever to resolve and one issue Standing water front of the drive way, major one is one year and three months old they have not give me a timeline as of yesterday but recent issue they were ignoring for few months which is master bathroom shower floor is buckling and seal is broke at the bottom of the wall, finally got connected with a person while engaged in conversation some rude guy jumped in and tells me not to use the shower until plumber calls him, my question was did you order a work ticket to plumber that's when he's tongue got stuck in his big mouth. first of all it was few months ago I have reported and other is how will plumber know my problem if they did not issue a work ticket to them. she cut in and told me she will call plumber out right away when I mentioned legal action could be possible. when plumber came out to assessed the issue I was surprise how extensive fix will be and I called while plumber was still there, she was surprise as well as I and now I'm afraid this issue is going to be like other issue I'm having trouble them getting to it. please somebody out there who could resolve these issues help...

Sale counselor Ms. Heather Issac talks to us in an intimidating way after we paid money. The new townhouse has 23 problems based on professional inspection. My husband and I closed/purchased our townhouse on May 31st, 2016. After we moved in, we have found that the stairs cannot be walked on because of nails, the windows cannot be opened because of no screens, the bathroom cannot be used because of pipe breakdown and molds. After we told Ryland and Calatlantic the problems, they ignored us. Until we complained on BBB, they began to come and repair problems in an inefficient way. Last week and just this afternoon, their sales counselor Ms. Heather humiliated and bluffed us through emails and verbal languages.

Ryland Homes is a total farce of a company! I warn you to stay away if you know what is good for you. My partner and I contracted to build a home in the NW area in the Bristle Falls community which I will give that it has awesome views and beautiful homes. Those are the only two things going for this community as the superintendents are responsible for overseeing five communities and are therefore only there few and far between. The contractors do whatever they feel like doing since no one is watching there work. This was evidenced by two homes that closed in the neighborhood and finding out from the new owners that one had to have the walls ripped out since none of the cable outlets in the home worked and the other had to have the front yard dug up as they left the cap on the sewer line and it was not connected to the main line at the street so everytime the water was turned on or a toilet flushed it would back up into the house. As if this wasn't enough to make us run screaming, we found out that the street behind where we had opted to build did not get the main electrical line installed so houses on that street were unable to be hooked to the main line for electric service until they put in the line.

Above are the quality issues that we heard about but Ryland Mortgage is a joke! Bob will tell you that everything is fine and then make every excuse to "kill" the our mortgage and also makes mountains out of mole hills. He causes a lot more stress that necessary and has the attitude of "buy or not, I don't care."

The Design Center is another joke with this company, I have experience with other builders and their design consultants but these take the cake for stressful people to work with. We wanted to put in two pre-wires for speakers on the roof deck and this took over three weeks as they kept having to contact the low voltage guy to find out the cost. I supplied electrical maps showing where we wanted the location of the speakers to be as well as the term point at least three times. Finally, when I was ready to give up they all of sudden had the information. This was the same process with camera pre-wires and a simple thing took almost a month to get an answer. These are options that I would expect other customers have inquired about so why was this info not readily available? We were told that the wiring has to be priced out per square foot as it is run and they did not know how much wire would be needed, really? You can go to most any other builder in the valley and get a price for a speaker pre-wire but not with Ryland as these are considered "special request" items.

Needless to say, I could go on all night so I am just going to warn you to stay away from Ryland as they build subpar homes and the fact that we "walked away" from almost $8000 dollars in Earnest Money and Options deposits should tell you how bad it truly was. Yes, thats right as they would not refund any of our deposits since we walked away and the house wasn't even beyond slab at this point.

We have moved on to another builder in the valley that has awesome reviews from their previous customers as well as current ones.

If you choose to build with Ryland, be careful and watch EVERYTHING as it is being done and don't let them BS you with answers. Needless to say, we will never again consider a Ryland Home!