Lenskart.com
Reviews and Complaints

I wrote to them about the issue I had with the original frame. They sent me a replacement of my choice and I like the new one better than the original one. Thanks to Lenskart.

I got some and needed to exchange them, they helped me right away, got me my new ones shipped out fast and great customer service. Fast and friendly service and fast delivery. Thanks

Amazing after sales services. Staff are very helpful and kind. I requested for my glass exchange as Earlier one was big and loose for my face. They sent another glasses of perfect size

I woke up, went downtown and hung out at 63rd and Lexington. A naked woman walked by and I noticed she had very small nipples. I put on my new Lenskart lenses, and OMG, the woman had BEAUTIFUL LARGE ROUND NIPPLES! THANK YOU LENSKART!

Lens Kart has organic eye glass frames made of wood! I had never seen anything like it before and think it is so cool - I can't wait to try a pair out. They mention in thier blog that they are light weight and don't cause any skin reaction.

First time for me to order prescription glasses on line. Great quality. But the fit was a bit loose. I haven't recv'd them yet, but replacements are being sent They really are #1 in customer satisfaction. Attentive and professional. I hoping the replacements are on track and same quality..

I bought 4 spects from Lenskart M G road Pune in October'21. One of it broke down in 15 days due to some mishandling by me. I visited the M G road store on 22nd October for same new spects. Afroz ma'am who is sales executive attended me again and managed to get the frame repaired free of cost and saved my Rs 5500. Thank you so much Lenskart and Afroz.

I searched for many companies. I liked your glasses and prices. The 3-D try on is what sold me. Amazingly accurate. Those shots look like me now! This was my first time ordering my own glasses. I made sure I understood everything I was doing. I found it very easy. I have gotten so many compliments on my new glasses. I can see well again. I am in deep quarantine because of Covid-19. I did my own eye exam using EyeQue. I have worn glasses most of my life and I have never been happier!"

I am writing to bring to your attention an issue with the spectacle frame I purchased from Lenskart. Unfortunately, the frame has broken, not due to any mishandling on my part, but because of what appears to be poor soldering at the joint.

The damage seems to be a result of weak structural integrity, and I believe this falls under a product quality issue rather than wear and tear. I have attached photos for your reference which clearly show the breakage.

I visited the Nex outlet at 19.30 20 June 2025 to inquire about making an appointment for eyes test. A staff member, Vee, seemed too busy to assist me, despite my offer to wait. After waiting, she prioritized other customers, ignored me, and even walked away when I approached her. When she finally attended to me, she was dismissive and unhelpful. After making an appointment, I received a missed call and returned to the shop, only to be ignored again by Vee. Fortunately, another staff member (Wilfred Koh) stepped in and provided excellent service, even mentioning to Vee, she had intentionally ignored me. He even said sorry to me. I'm filing an official complaint about Vee's terrible customer service, one of the worst. You can retrieve the cctv to check the fact.

I have been a regular customer at lenskart and also have the gold membership. But I strongly feel that the customers are not paid any attention to, and the stores lack the basic courtesy of treating customers. I had visited the store last month(9.3.25) and selected a pair of shades. I did not have the phone with the registered mobile number on me so decided to buy these pair of selected glasses the following day. We had gone through the entire payment procedure by then and discussed the price range of the entire order and confirmed that we wanted these glasses to be stored for us and we could come get them on the next day(10.3.25). The person at the desk assured us that he would call us and let us order online and we wouldn't have to drop by at the store. Come next day, we did not receive any call or intimation from the store so decided to visit the store again, obviously disappointed. But the worst comes now, when we got the shades and started the payment procedure again we were told that the glasses we had selected were suddenly 1000 rupees more expensive. Even when the label on the glasses said they were 2000. And we had confirmed with the staff the day before that wed be paying 2000 for our order. I get that lenskart has well off customers who can afford this elapse in their paying and pay 1000 extra. But should we really? They make enough money as it is off us already and wrongly labelling glasses and gaslighting customers knowing very well that once someone selects a frame and they like it they might pay the extra balance is simply unacceptable. I can see how these things are easily overlooked but this is not my first terrible experience. You guys really need to learn how to be honest with the customer. I wont fall fo the I don't care attitude and pay the difference. I hope you will sort this issue and restart my order and give the for the priced as promised on your very own label present on the store glasses. This is the least and customer can expect.

I am very disappointed in the service I received from Lenskart, Conaught Place, Delhi.
I ordered 2 pairs of glasses on 26 September. Received 1 pair on 27th September, and was sent the message that second pair will come on 3rd October. At the time of placing the order, I did make it very clear to the optiocian that I am leaving Delhi on 1st October, she told me she cant cancel the order, once the order gets sent back, they will refund within 14 days, now it is end of October. I have rang about 10times to your branch and still waiting for my refund.
Order number 1295486514
My email address: [protected]@sky.com
I would appreciate a reply from someone, not impressed with your service. I only chose Lenskart, we had excellent service in Cochin earlier this year.
Looking forward to your reply

I have been a customer of Lenskart in India and was delighted when I saw Lenskart.us as a company serving in North America.
I was surprised that website has no mailing address and no customer card number but only an email id.
Still ordered prescription glasses from Canada.
Surprise, surprise:
1. Although they say buy one get one free, I ordered 4 glasses of 102, 102, 82, 82 price. I got charged 102+102 rather 102+82.
2. I got international fees charged on my credit card.
3. There is no provision to cancel the order, once you paid even if you try the same minute one places the order.
4. I wrote to customer care to cancel the order through email but gif reply they have no provision to cancel but one can return once glasses are received.
5. After 8 days of order, received the message that order is shipped and will be delivered in 9 days. 9 days after shipping, head spinning.
6. Received the message from shipping company to pay custom duty of $50. Why customer duty and there is no mention on website.

Feeling completely looted by the company.
Stay away from this company.

Order ID: ***579 - Matte Black Blue Full Rim Rectangle Large (Size-56) Vincent Chase Air Classic VC E11965 -C2 Eyeglasses, Product Id: 132691
Lenskart is just ignoring the issue of physical damage done by the wrong frame provided. I am wearing it for more than 3 months and now they are pressurizing me to take a refund for the frame which is not fitting on my face saying that they are not having the appropriate frame for me. As per their instruction, I have already given the product ID selected from their product list which is still available on their website and the mobile app as well.
As per their terms & conditions (20) RETURN, REFUND OR EXCHANGE POLICY
The refund, return or exchange process will be initiated only after we have received the product/s in the condition as mentioned above.
As stated You could either get a refund of cash or exchange it for a voucher. If this is not applicable, You could exchange the purchased product for a different product of the same value or higher value. No difference will be paid in case the exchange is made for a product of a lower value.
They are not even ready to discuss the damage done by the wrong frame I am still wearing for last 3 and a half months. Every day they send an mail which is almost a copy and paste of their previous mail. This is how they are dealing with customers.

THIS IS SO DISAPPOINTING AND UNPROFESSIONAL. I PAID GOOD MONEY FOR THE SUNGLASSES AND THIS IS WHAT I GET? YOUR SERVICE IS TERRIBLE AND I WILL NOT BE ORDERING FROM YOU AGAIN. HOW HARD IS IT TO CHECK THAT THE PRODUCT IS COMPLETE BEFORE SHIPPING IT OUT? I AM EXTREMELY FRUSTRATED AND UNHAPPY WITH MY PURCHASE. PLEASE FIX THIS ISSUE ASAP.

I recently had an experience with Lenskart.com that left me feeling quite disappointed. I ordered glasses for my kids, but when the package arrived, I received adult glasses instead. I contacted their customer service team, and they assured me that they would send the correct order immediately.

Unfortunately, after that email, I did not receive any further communication from them. Despite sending numerous emails inquiring about the status of my order, I did not receive even a single reply. This was a very frustrating experience for me, as I had already paid for the glasses and expected them to be delivered within a reasonable timeframe.

Overall, I would not recommend Lenskart.com based on my recent experience. It was a disappointment to receive the wrong order, and even more frustrating to be ignored when I tried to follow up and get the correct order delivered. I sincerely hope that other customers have a better experience with this company than I did.

I recently stumbled upon Lenskart.com and was intrigued by their offer of buying one item and getting another for free. I thought this was a great deal, so I decided to take advantage of it. Unfortunately, this was the beginning of a frustrating experience that left me feeling scammed.

Despite placing an order on their website, I never received the items I had purchased. When I reached out to Lenskart.com for a refund or to have the items resent, I either received a half-hearted apology or no response at all. I was left feeling unheard and frustrated, wondering why I had ever trusted this website in the first place.

Overall, my experience with Lenskart.com was a disappointing one. While their deals may seem enticing at first glance, I would caution anyone against doing business with this company. Their lack of customer service and follow-through leaves much to be desired, and makes it clear that they are not a reliable or trustworthy option for online shopping.

In the future, I will be more careful when selecting online retailers to do business with, and I hope that others can learn from my experience and avoid the pitfalls of Lenskart.com.

Lenskart.com has terrible support, like seriously the worst. I ordered glasses and it took like a frickin eternity (2 months) to finally arrive. Then, when I finally got them, the prescription was messed up so bad I had to squint just to see anything at all. It was ridiculous! Dealing with customer service was like pulling teeth, or trying to potty train a toddler. It was impossible! I finally gave up and lodged a complaint with PayPal. Let the big boys handle it, ya know? I'm just not cut out for the hassle.

I don't know about you, but I'm pretty ticked off at Lenskart.com. I spent good money on prescription glasses, only to receive lenses with zero power - what a joke! So, I sent them an email on the same day to try and sort this nonsense out. But, let me tell you, it's been two whole weeks and I've had to send six emails just to get a response. And what did they tell me? That they refuse to issue a refund, even though their policy clearly states they will do so for any reason. Talk about false advertising, am I right?

I mean, I'm not gonna lie, I was really excited to try out Lenskart.com. I've heard so many good things about them from my friends and family. But, now I'm starting to think that they're just a bunch of scammers trying to take advantage of their customers. I mean, come on, if you say you're gonna give me a refund, then you better actually give me a refund when I need one.

Honestly, I'm just really disappointed in Lenskart.com. I thought they were gonna be the real deal, but it turns out they're just a bunch of phonies. I would never recommend this company to anyone - unless you like being ripped off, that is.

Lenskart.com, I gotta say that talking to customer service is not as friendly as it should be. I mean, I've asked them so many times to give me a phone number to call them, but it seems that they are avoiding this particular question. They do answer some other questions, but this one seems to be too much for them. And when I finally got an email response, it would take them ages to reply - like 4 whole days! I mean, come on, that's too slow. I wish they would improve their customer service, it kinda gives me the feeling that they don't really care about their customers.

This site is so fake! They offer you a buy one get one free deal but it's just a lie. The truth is, after you buy, they will ask you to buy a dumb premium policy that costs rs. 600 to get the free offer. How can they not tell you about this beforehand? It's such a scam. I wouldn't buy from them again. They are the biggest scam artist I've ever seen!

I just got my glasses from Lenskart.com and I gotta say, I'm pretty thrilled about them. The glasses are really nice, and when I tried them on, they looked super cool. Unfortunately though, when I put them on, they just did not fit quite right. So, I decided to give Lenskart.com's return policy a try. I sent them an email, but it took a while for them to respond to me. Finally, I got an email back, and they wanted to know the reason for my return. I thought they had a "no questions asked" return policy, so that kind of annoyed me. But, anyway, I responded with my reason and have been waiting for the address to send my glasses back. Honestly, at this point, I'm not sure how long it is supposed to take them to respond. I even tried looking for their phone number on their website, but I couldn't find it anywhere. Despite these issues, I still really like the glasses I got from Lenskart.com. I just wish the process for returning them was a bit smoother.

So, I went on this website called Lenskart.com, and I gotta say, it's not looking too good, guys. I mean, I never even knew this place existed until they charged my credit card out of nowhere for $113.44 on September 9th. And let me tell you, it was no easy feat trying to get my money back from these folks. In fact, it's been 11 whole days and I'm still waiting for that refund. It's like pulling teeth!

And it doesn't stop there, fam. Just 10 minutes after they charged me that $113, they tried to pull another $87.29! If I hadn't disabled my card right then and there, who knows how much more money they would've taken from me. These people are relentless!

So, if you're thinking of giving Lenskart.com your financial information, I say "watch yo' back, homie!" These guys are not to be trusted. And, believe me, I'm not the first person to say it. So, take heed of my warning and stay away from this sketchy-lookin' website. 'Cause, really, who wants to deal with all this mess just to get a pair of glasses?

Lenskart.com is an Indian company that has left me feeling very frustrated. I received numerous phone calls and emails, which initially seemed promising as I thought the staff were trying to ensure my order was correct. However, after all the communication, my final order was completely wrong. I received glasses and frames that I did not even order! I was then forced to contact the customer service team again to have the mistakes corrected, and this process took up a lot of my time and energy.

Now that I have received the glasses I ordered, I am hesitant to believe that they are correct and have doubts about the lenses. I have compared them to a similar pair of glasses that I already own and I can tell that the lenses are not as high quality as I was expecting. In fact, they are cheap lenses instead of the progressive ones that I paid for. I am extremely disappointed with the overall experience and feel that I have wasted my time and money.

As I urgently needed glasses, I had no choice but to wait for them to arrive. However, now that they are finally here, I have to start the process all over again. I am very unhappy with the customer service I received and I hope that I am able to get a refund for this poor experience.