Lexus
Reviews and Complaints

I just want to share something attached to my new car window when I picked it up last week. I spent $55,000 for my new Lexus.

TIRE INFORMATION

This vehicle is equipped with high-performance tires that may experience less than 15000 miles of tread life, depending on driving conditions.

Back in 2019 I had a Toyota Avalon with the same tires. I needed to replace them at 16,000 miles. I'm 72 and I don't drive fast or abuse my tires.

Come on Lexus, I spent $55,000 dollars. You cheeped out on tires!

Hi,I used to have a 2016 350ES and the setting of navigation was OK. not perfect, but OK. In RZ is terrible!. There is no way to assign names or "labels" to addresses.What if you have several friends living on the same name street (Main)? How would you remember which is which?On page 139 in the multimedia manual there is a paragraph entitled "Editing Favorite List". Editing means:adding, changing or deleting, but it doesn't do it. The only option is to delete. It would help if you could realy edit a destination by adding a name, a code, apt#, etc. There are gated communities which require code to open the gate. Are you planning to upgrade the navigation software, because frankly, the way it is, is lousy! Is there an alternative of using a different software in the car?Navigation is something to help the driver, not make it more complicated!I hope to hear from you soon with some good news.

[protected]@gmail.com

Lexus only providing one key fob for RX series. This is a safety and security issue especially since the "digital key" software is glitchy and could leave you stranded.

Other Lexus models do not have the key fob issue. A compatible key card should have been incorporated.

Dealerships either are not receiving information from Lexus, or are simply lying to customers.

I purchased a used vehicle from this dealership at the very end of May of this year. It was a 2013 Infiniti JX35 for just under $16,000. 1st, my car was missing a cap to the air intake, and both front and rear bumpers were misaligned. Nino assured me this would all be taken care of ASAP. 3x in 48 hrs the dealership had my car and did nothing. I also noticed that the vehicles cruise control and intelligent brake assist would malfunction, becoming a safety issue that almost caused me to wreck. I tried to return the vehicle within the 2 day period, telling Nino I did not feel safe driving the vehicle, this was a dealbreaker for me. He asked that I let them fix it. I told him if they couldnt fix it, I couldnt take it. He promised to have it done. They kept car for weeks, didnt fix it. I brought it back, several more weeks, then manager calls to say they wouldnt fix it unless I paid over $1,000 for the part. Nino said they could take car back, manager would call. I havent heard back

I'm really disappointed in Lexus. You discontinued my Scout GPS navigation on my 2017 Lexus NX200T. I bought the Lexus for the quality, comfort and service support. To be left with no options, nothing in the works for a replacement and just leaving us left high and dry is horrible.

I bought this car to keep for several more years and using the on dash GPS is ideal for my wife who is the primary user of this vehicle.

I would really like if Lexus could find or work with another App that could integrate into the head of the car to work with GPS Navigation.

This is really unfortunate that Lexus did this to their owners. Extremely disappointed in Lexus.

Bonjour,

Je me permet de venir vous solliciter car je rencontre de gros problème de qualité avec mon véhicule auprès de l'un de vos garage.

J'aurais voulu avoir votre adresse email afin de vous envoyer des documents vous expliquant les problèmes de qualité et de manque de respect envers ma personne.

Voici mon email : philippe.[protected]@free.fr

Dans l'attente de votre retour.

bonne journée

Malfunctioned Secondary Air Injection Pump (Code P2445) replaced on 09/12/2014 (62,498 ml), for $1797.41.

Invoice # LECS627387

Because of Warranty Enhancement Program for 10 years and the offer from Lexus for possible "reimbursement consideration" for previously paid repair, the required documents mailed to Lexus Costumer Assistance Center in April 2021.

After 2 month and multiple calls / e-mails, the reimbursement was rejected, no explanations given.

I bought this car from your dealer in 2013 and right from the first service at 10000 Kms the brake pads where changed, at 20000 kms pads + discs where changed. Eversince at every 10000 kms interval Brake pads are changed + either a disc replacement or machining. Everytime I complain I receive same answer that we have contacted Japan and the answer this part of the design of the car.

GS is luxury car and expensive too, I believe this is a design fault added to poor quality of the brakes. Lexus should not accept such a fault and leave the problem unresolved

I have done 120000 kms and changed the pads about 11 times, bought 6 new discs.

The other problem which I am facing is with analogue clock in the dash board. The problem started by loosing time then the seconds arm got stuck on the minutes arm. I have been told that the dashboard has to be removed to replace the clock and that is a costly job

I ask lexus what impression this leaves on any one joining me in a ride

Defective interior. Horrible process to replace or give a time window for customers who experienced this issue. Interior replacement was 7500.00 Lexus gave a service only credit of 2500.00 which can't be used to purchase parts towards the defective interior. Absolutely disrespectful to a customers confidence in some type of quality.

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Dear Japan Lexus, I am wri􀆟ng to express my deep dissa􀆟sfac􀆟on with the recent car repair service I received at your establishment, as well as the handling of my warranty claim. I had high expecta􀆟ons for the quality of service and the adherence to warranty terms, but unfortunately, my experience has been highly disappoin􀆟ng. On 16-Sep-23, I brought my Lexus ES250, 2021. to your service center for repairs covered under the warranty. Upon dropping off my vehicle, I was assured by your customer service representa􀆟ve that the repair would be completed promptly and professionally. However, the level of customer service I received upon receiving my car was far from sa􀆟sfactory. As the representa􀆟ve thirteen the customers that if they want to have a fight then let’s meet outside of the agency! Not only were the repairs incomplete and substandard, but the manner in which the service center addressed my concerns was also highly unsa􀆟sfactory. The lack of a􀆩en􀆟on to detail and failure to address the underlying issues have le􀅌 me ques􀆟oning the trustworthiness and competence of your technicians. Furthermore, I made several a􀆩empts to resolve the ma􀆩er over the phone No# +966 [protected], but the customer service representa􀆟ves I spoke to were unhelpful and provided no viable solu􀆟ons. Their dismissive a􀆫tude and lack of empathy towards my situa􀆟on only served to further exacerbate my frustra􀆟on. As a loyal customer who has trusted your service center for car repairs, I expect be􀆩er quality workmanship and a higher standard of customer service. At this point, I kindly request the following ac􀆟ons to rec􀆟fy the situa􀆟on: Thoroughly review the repairs performed on my vehicle and address any incomplete or substandard work. Provide a detailed explana􀆟on of the issues encountered and the steps taken to resolve them. Honor the terms of the warranty agreement and ensure that any necessary repairs are completed at no addi􀆟onal cost to me. Improve the overall quality of customer service by providing clear and consistent communica􀆟on, showing empathy towards customer concerns, and offering viable solu􀆟ons to rec􀆟fy any issues. I trust that you will take my concerns seriously and promptly address them. I believe in the importance of maintaining a strong customer-business rela􀆟onship, and I hope that we can resolve this ma􀆩er amicably. I kindly request a wri􀆩en response within a reasonable 􀆟meframe, e.g., 10 business days to confirm the ac􀆟ons taken to address my concerns. If no sa􀆟sfactory resolu􀆟on is reached, I may be compelled to explore alterna􀆟ve avenues to protect my rights as a consumer. Thank you for your a􀆩en􀆟on to this ma􀆩er. I look forward to your prompt response. Please note that I brought the car two weeks prior to the men􀆟oned date of this last entry to find solving the issues, that is why I raise it to respec􀆟ve concerns. Sincerely, Vehicle Iden􀆟fica􀆟on Number (VIN); JTHB11B10M2037690 Serial Number: [protected]

Bought a new 2024 Lexus NX350 AWD Vin# JTJGGCEZTR5006325 at Lexus of Chandler in mid-June 2023.

I was only given one vehicle remote at that time, quoting manufacturer shortages, and with the promise that Lexus would contact me with the second remote. It is now September, and nothing has happened.

Joseph Collins

1932 East La Vieve Lane Tempe AZ 85284

[protected]

[protected]@cox.net

I am dumbfounded that Lexus has not returned to allowing customers to custom build the vehicle they want. For the amount of money I am being expected to spend I want what I want. Why do I have to sit and wait and see if a dealership near me might possibly get the vehicle I want with the specifications I want?

You offer different color vehicles yet I can not find one within 1,000 miles of where I live. It's insane and outrageously frustrating. It honestly makes me NOT want to deal with Lexus at all, but I really love this car. I have waited for them to change the horrible seats that used to be shaped like an airplane seat which put my thoracic spine in kyphosis and set off my spine issues within 5 minutes of driving it and come back to try again only to find I can not order what I want?

Come on Lexus. Stop using COVID as an excuse and get back to doing things the right way.

Vehicle registration number is Queensland 932VDQ.

We are experiencing major problems with the stereo system in the above vehicle.

When we first start the car for the day the radio stereo system does not work.

When you stop and start it again it works.

The first time we took it to Lexus Springwood Brisbane it was not working at all.

They checked it over and it was working when we got it back.

They were advised that we would have to replace the amp which is $2000.

This problem is still happening. This vehicle has alway been garaged and has only done 64000km. We feel that Lexus should be replacing the amp at their expense.

We would like to continue buying Lexus vehicles but it is a turnoff for us.

Please advise if you can help us.

My mobile number is [protected].

Harry Latter

My dashboard has become very shiny, resulting in a bad glare while l'm driving. On July 11th, l had a passenger get into my car holding a pizza box. As the individual got into my car, the pizza box bumped the dashboard. In doing so, the corner of the box removed a gooey chunk of my dashboard. I ended up taking the gooey substance off the box, and tried filling in the hole as best l could. The shiny dash has also made it very dangerous to drive, especially when it's sunny. Please let me know if there is anything that could be done to rectify this situation. Thank you!

1. Rear view camera mirror. Cars are too close It looks like they are going to run into you.

2. Rear view mirror recording. It’s a camera, why not let us record?

3. Radio station favorites, how do you re arrange order ? If you choose your favorite station first, it will be at the bottom of the list, this is not user friendly.

4. In cruse mode and approaching a stopped or slower car, it waits too long to slow down.

5. Information screen could be much easier to use. Give us more options. Let me have easier access to things I use the most on the screen.

I contacted Lexus customer service 7/5 @ 8:30 am to discuss the sticky melting dashboard that is occurring for my Lexus ES 350. The problem started this year and was not aware (did not recieve any notification) of any warranty or issue that was associated with Lexus car melting dashboard. I only found the information as I started to research why the dashboard was sticky and what the solution was. It is extremely dangerous to drive as there is a huge glare on the front windshield from the dashboard. The representative said I am sorry there is nothing we can do the warranty expired, you can call Lexus dealer and see if they have replacement parts and then pay for it. The cost of the the replacement would be more than the replacement of the car. This issue is not an issue of wear and tear it is an issue of faulty material.

I purchased a vehicle from Lexus Financial Services (Transfer of equity)

for a 2020 RX450Hl. The Contract required me to purchase insurance at a cost of 741.50 for 3 months coverage. The contract also required monthly payments of 909.52 starting 4/24/23 I have made payments of 3,638.08 however at this time Lexus has failed to submit the title in a acceptable manner to the New York State dept of motor vehicles I have no vehicle to use! The transfer of all maintenance & protection plans were mishandled and I have not recieved all the plans I am supposed to recieve This is Fraud, Breach of contract, and elder abuse all in one transaction Lexus does has not denied this but refuses to compensate me for there negligence going on 60 days with out any support!

I bought a Lexus on April 21, 2023 from Wilde Lexus of Sarasota. When I went to the fiancé person, after 4 hrs at the dealership, I questioned the price/ costs but he twisted words and I believed whatever he said. The next day, I tabulated and looked at price/ costs and they were over $3400 and possible more of what I should have paid. The sticker price was not even honored, which I had questioned as well and they did not give me my asking price for my trade in, it was well lower. I tried contacting the dealership, ended up the GM had the finance and sales person call me. They were no help, of course, as they were the ones that convinced me of the purchase price. I contacted the BBB and the GM did get in touch. He asked me to come in and we could sit down to discuss. I told him I really never wanted to visit this dealership again, but in the end said I would when possible; I live 1 1/2 hr away. The GM did give me his number, I called to schedule or resolve on the phone and heard back with voice mail, but, have never heard back since. I don’t know how I can get a resolution.

The damn tires on my Lexus are falling apart I believe they are recapped tires. My vehicle has 19,000 miles and I have already replaced 1 tire. The tires are mitchlen tires and they are falling apart! I purchased the vehicle from Lexus Of Riverside and they suck. Who in the hell is responsible for the damn replacement or compensation for the damn tires the consumer!