Land Rover
Reviews and Complaints

As a potential customer considering Land Rover, I must share my disappointment with the brand. Reading through various reviews, it's evident that many customers have faced significant issues with Land Rover vehicles and their after-sales service. Stories of poor customer service, long waiting times for repairs, and even faulty cars being sold are concerning. It's disheartening to see such a renowned brand failing to meet customer expectations. Based on these reviews, I would advise caution when considering a Land Rover purchase.

The sunroof of a 2021 Land Rover Defender is defective. We took the vehicle since February of 2024. To this date, the vehicle continues at the El Paso, Texas dealership. No ETA has been provided. For many months, they did not provide a loaner. We have one now (a VW Atlas). They do not provide clear explanation about when the vehicle will be returned to us repaired.

Hi

The rear hinges to our rear arm rest have broken and come away.

Ryebrook garage kindly took our car to Land rover Solihull to be told this isnt a warrenty issue and ive a quote for a new one.

£541.82

Im completely shocked that this is not covered by warranty?

We have hardly deployed the armrest in the 2 years we have had the Range Rover and is obviously a weak or faulty part/design

Im sure you would agree this part should not fail even if in frequent use

I have been at the dealership for 4 hours today to get an oil change. they like to tell me that the miles was in kilometers and then it wasn't due for an oil change at 44,000 miles. finally got my oil changed.

Also they did an update on my vehicle for the all wheel drive and now they're telling me that it needs all new brake pads, tires and rotors at my expense not under the bumper-to-bumper warranty. I believe the four-wheel-drive update is what caused my problem with my brakes.

Since l've update, l've had continuously problems try to call the dealership got no answer on the phone called corporate got no results there made a complaint. I am very unhappy with the service here I feel like a peasant. I want Landrover to do right by me and have their companies answer the phone when service is due because you can only come in by appointment. I need a lawyer.

Hi,

I wonder if you can help I've had my Evoque now for 2 years.

I have had issues with my difib which I paid to get fixed, and now my windscreen is leaking, due to the sealer not being installed properly.

I have searched back on forums and can see that JLR had an issue with the sealant for models made in 2016/2017.

I don't see why I should pay for this to be fixed especially knowing there was a fault with them in general.

Could you help and advise please

To whom it may concern

I bought my land rover sport HSE 2018,4 months ago my control screen blacked out .I took the car to land rover and they charged me $210 just to up date and they told me they found INFOTAINMENT AND TELEMATICS OUT OF DATE CAUSING ICDM communication issues. They said its going to cost me $2500-$3000 to fix it. I chose this car and paid so much money because I believed That I didn’t need to spend money to repair for bat least 5 years , with out that screen the car is useless I can’t control the climate at all. I think that its not fair to me and it doesn’t look good for your company. I’m asking you please take care of this matter.

Sincerely M. Ehtesabi

I had a "blowout" in my front right tyre when heading east between junctions 13 & 12 of the M4 on the morning of Friday 9th June.

I had to wait over 5 hours to be recovered because the administrative staff sent the recovery vehicle/s to the wrong location. Therefore I was standing on a very hot day on the hard shoulder for 5+ hours.

I was in contact with Hannah Ridley at the JLR UK client relations centre and was contacted on my mobile by "Ash" from the JLR assistance team who was going to liaise with someone and he (or the someone) were going to get back to me to organise some form of compensation for the appalling recovery service.

I heard nothing further and therefore sent the email below two weeks ago to which I have not received the courtesy of a response.

Michael Foy

Fri, 21 Jul, 12:07

to lradvice

Hi Hannah

All seems to have gone quiet on this matter...

I thought that after spending 5+ hours on the hard shoulder of the M4 awaiting recovery on Friday 9th June burning my head quite badly (no shade, no hat, bald head) that there might be some form of compensatory gesture from JLR?!

I thought that extension of the warranty might be a nice gesture...

Regards

Mike Foy

I would be grateful for your attention/comments.

Yours Sincerely

Michael Foy

This is my 4th vehicle that I have purchased from LandRover of Solon Ohio. My experience this last time from beginning to end was HORRIFIC. I drove from Florida to Ohio to pick up this vehicle. The salesman put the trade in vehicle license plate on the newer vehicle. It should have been a 30 day tag placed on the new purchased vehicle. This resulted in my drivers license being suspended in the state of Florida. The dealership ALSO forgot to pay a small balance of $16.00 on the trade in loan which resulted in the $16.00 being 58 days late and had a HUGE NEGATIVE impact on my credit. My credit score has dropped over 100 points because of this. My vehicle was purchased in April and it was NOT until August 1st that I finally got the vehicle registered in Florida. You cannot even begin the countless amount of hours and time I have spent at the DMV because of this oversight from the Title agent at the dealership.

Land Rover

Cyprus Premium Automobiles

Evros Papantoniou

Ref: Complaint Letter sent only by email

Dear, Evros

I purchased a Discovery car from your dealership with license plate MXM010 and VIN SALRA2AN9K2403078.

Unfortunately, the vehicle has not been satisfactory because, after a few days, the car started to develop serious faults,

As my car is under warranty, On 24/11/2021, I started the email complaints, which continue until today with multiple defaults from minor to severe problems.

The car is in service almost every 2-3 months, and the dealership offers the best, but this can not continue.

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved, I will consider taking further action to resolve the complaint either through Consumer Protection or through the courts.

Yours faithfully,

Best Regards,

Criton Tornaritis

[protected]@tornaritislaw.com

Tornaritis & Co. LLC

16 Stasikratous

Nicosia 1065 - Cyprus

http://www.tornaritislaw.com

Tel: +357 [protected]

Fax: +357 [protected]

Have owned car for 3.5 Years of this time car has been in repair for approx. 11 months heading to 12/13 months. Currently car in repair since 25.2.2023 (117 Days) To date I have had a drive shaft replaced 9000km/ wheel bearings replaced 12000km/ 3 New Batteries total of 4 Batteries to date multiple tows due to 7 pages of faults. Now having Power Steering Rack replaced ( was returned once saying we dont know what the noise is we asked Range rover and they dont know either / no conversation putting my family at risk due to the steering issue not able to be clearly defined and returning the vehicle for me to drive at 100km /hr ( we could all be dead) - 2 more months until suggested return could then possibly be 180 days in repair. Called Case Manager to only be informed as the Retailer who they take my car to warranty repair doesn't upload the problem he can only assist with my hire car of which he forgot he forgot to renew so he asked me to pay for and he would reimburse me. My mental health is on edge due to having to fight all the time about my car. I work full time and have spent hours on the phone trying to sort the issue. I have been financially disadvantaged as I have had to buy a car for my son to learn to drive as he is unable to drive the hire car ( he could drive my car but ...) and today the case manager had people in the background laughing at my conversation. The car is a Lemon and should be replaced it cannot and has not been fixed timely and continues just to be patched ( 4 Batteries in 2.5 years of driving time. 50,000 doesn't not warrant 4 new batteries.

I am writing to you as a loyal customer of Jaguar Land Rover, expressing my deep concern and seeking urgent assistance regarding a faulty vehicle I recently purchased. I kindly request your prompt attention and cooperation in resolving this matter.

On Feb 22, 2023, I had the pleasure of acquiring a New Range Rover Sport from your esteemed dealership. As a loyal customer who has previously experienced the exceptional quality and performance of Jaguar Land Rover vehicles, I was excited about this new addition to my automotive collection. However, to my dismay, I have encountered persistent issues with the vehicle, which have hindered my ability to enjoy it fully.

Following the discovery of these problems, I immediately contacted your authorized service center and entrusted them with the task of diagnosing and rectifying the issues. Regrettably, it has now been 38 days since the vehicle has been in their possession, and the problems remain unresolved. Despite their efforts, the service center has been unable to provide a satisfactory solution, leaving me with a sense of frustration and disappointment.

Furthermore, I would like to express my disappointment with the service center's inability to provide me with a loaner car during the extended periods when my vehicle was being serviced. This lack of alternative transportation has caused significant inconvenience and disruption to my daily life and work commitments

I have owned my RR for a year. I am the second owner and purchased through Sarasota Land Rover.

I live in Orlando, Florida and service my vehicle at the Orlando Land Rover.

I have serviced it regularly and meticulously maintain my vehicle.

June 10:

- I was driving from Orlando to Palm Harbor (1 hr. 45 mins)

- Weather conditions were dry and hot (as typical in Florida)

- My sunroof screen was not open nor was my sunroof

- Temperature in the vehicle was at 65 degrees

- I was traveling at an average rate of 75 - 80 miles an hour

- 15 minutes from my destination on US 19, I heard what sounded like a gunshot (as I own a security company and guns, I am familiar with the sound)

- Originally I thought a rock hit the windshield but as I scanned the windshield I saw no damage

- I looked up and saw that the sunroof was shattered

- When I stopped at my destination I opened the sunroof screen and saw in fact that the sunroof was shattered

- There is no sign of a rock or any object hitting it; there are no overpasses on US 19, I passed no 18 wheelers, and the trajectory of a rock or object hitting straight down is impossible

I had the vehicle towed to Orlando Land Rover on Sunday.

Upon research and investigation, I discovered that this occurrence is one in a hundred thousand (very rare) where it involved nickel sulphide inclusions in the tempered glass.

Failures due to nickel sulphide inclusions are notable for the distinctive "butterfly" fracture pattern they produce, as well as the spontaneous random nature of the occurrence.

I have pictures, engineering reports and studies and have requested the dealership to not dispose of the sunroof.

Good morning,

My name is Jaterria Janvier I recently Purchased a vehicle from Tampa Range Rover in Brandon, FL. I called the dealership to let them know that the car stopped with me. And that I was going to get the car towed back to them. When I got to the dealership I waited 25 minutes before the Manager came out to speak to me his first thing he said is that he is not fixing my car because someone called him about the car I have the recording of our conversation and when I advised him and told him I was recording the conversations he said he didn't want to talk to me I also told him that my paperwork that I sign was different I wanted a copy he said no car was sold as is and he walked out when asked for business card he refuse to give me one because I told him I will be contacting corporate he was very unprofessional rude and was yelling at me he stated that he has been doing this for 28 years and he can do whatever he want

I went serval times to dealer to show problem nothing fixed so far. My dash board keep cracking itself no protection for airbag also due to crack on dash board. I never see dashboard cracks even on 20 years old car. I am very scare to drive my car because

From top of airbag space also cracked. Dealer told me your car old get new now. That's not metter matter is why dashboard cracking and cover on top coming off. I am writting last time to resolve this issue other wise reported to news how bad land rover service is

I financed a vehicle through Calgary Land Rover Jaguar Glendeer Circle location online/over the phone. Then the day they were supposed to deliver it Dave the manager asked me to come pick up so I found a way there and 2 mins after arriving I was jumped on by two police officers and being falsely accused of fraud I sat in jail for a week and lost my job and can’t pick up my daughter now and I have the signed bill of sale and all other documents but yet they refuse to acknowledge that or anything at all. So in all they left me worse off than before they accused me of things that weren’t true and by the way I was released with no charges but they violated my human rights committed criminal offenses and yet they continue to treat me as if I have done something wrong which I didn’t and no one at The dealership or corporate will help me I have all the documents and emails proving what I’m saying

I had work done on my car that cost me $1335.20(US), then Land Rover issued a recall.

CASE:[[protected]]: N623 Recall Reimbursement

After a run around from the dealer and Land Rover corporate they said that a check would be issued.

I spoke with Joe B @ the Customer Relationship Centre

T: [protected],OPTION 9, Ext. [1310118]

He spearheaded getting the problem solved, however.

He initially informed me on Oct 12, 2022 that I would receive a check between 4-6 weeks, which would mean I would have received the check by 11/23/2022.

Then on Nov 16, 2022 he said that I would receive a check between 3-4 weeks, which would mean I would have received the check by 12/7/2022.

Then on on 12/22/2022 he said that I would receive a check between 3-4 weeks, which would mean I would have received the check by 01/19/2022.

As of now, no idea when or if I will get my money, and they have no way of tracking if or when the check did or didn't go out.