Land Rover
Reviews and Complaints

I received the following message:

Your mobile number just won 1, 000, 000 p0unds from land rover car company uk. to claim send name, mobile no, age, address, occupation to:claims_dep@outlook.com

From +94 75 353 7948

The message seems very unlikely, specially having a outlook mail address, not something@landrover.com/co. uk. please see to this and confirm whether this is a scam or not. if it's a scam please take necessary actions as well.

My email: [protected]@gmail.com

Thank you.

Regards,
S. silva

Sira today i came this massage i won check price and 2019 suv car in range rover company actually sir i want to confirm it is it true or not i kindly request from you sir please give the real evidence for this emails.cause i dont know that it is true or not.if won like that lottery inform me sir.[protected]@gmail.com is my mail sir.thanku i hope your assistant sir.😊

I got an email as I had won a lottery by Land Rover and they send me e-mails telling that the parcel is in our country and they given me a track number.
Also I read all the complains made in above and I understand there is something fake thing behind this.
But they still send me e-mails telling that I need to pay for custom and release my parcel.
Checkout this thing and send me a e-mail to prasanna.[protected]@gmai.com

I'm Usha... I got mail from Range Rover Car in UK company... They mail to me two days back I'm a lucky winner of cheque of 4Crore rupees and 2019 Range Rover Car... They mailed to me...

Please give conformation it's fake or ture. ?
Please As soon as reply me I'm waiting .

Please mail to this :--
[protected]@gmail.com

Please contact me :-[protected]

Hi,
I have paid 3lack 80 thousands INR but still they are demanding me money.Hence I requested to return my money but they are not return instead they are keep on asking me money.I urge you please help me to take back the money.They have given me different kind of account.His deplomate Philip Morris has called me.
Thank you so much!
MB no [protected]

Land rover motors worldwide®
Land rover programs & events department
Land rover motors
P.o. box 987
Office: abbey road, a whitley,
Coventry cv3 4lf
Attention: jayalakshmi
We are very sorry for the delay; it's due to the processing of your delivery. we wish to congratulate you once again on this note, for being part of the winners that have been selected for the annual lottery promotions. prom felicitates with you and your family. this promotion was set-up to encourage our customers. wish was formally announce to you that you have successfully passed the requirements, statutory obligations, verification, validations and satisfactory report test conducted for all online winners.

Hence all has been set for the diplomat (mr. morris jay) to proceed with the delivery of your winning funds to your home address which you have provided to this office. our diplomat (mr. morris jay) will arrive india to deliver your winning cheque and 2018 land rover car to you and further proceed to malaysia to deliver other consignment after he must have handed over your won parcel containing a valid cheque of (four crore thirty-five lahks india rupees and land rover car}let it be known to you that all taxes has been paid by the land rover lottery promotion board here in united kingdom therefore, you will only be required to pay for the india custom tax clearing and registration charges which are 24, 800 inr only for the clearing of your cheque from the indian custom authority upon the arrival of the delivery officer to your country capital city (new delhi). to avoid any delay of carrying out his duty as stipulated, you are advised to make available the required amount of rs.24, 800 inr when he arrives to enable him to fulfill the normal indian customs clearing obligations at the international airport for your cheque and land rover car to be released and pass customs clearance without hesitation. you are advised to keep your winnings confidential until our diplomat arrives your doorstep for a maximum security of our diplomat. note: you are advised to contact this email: [protected]@gmail.com with a scanned copy of any form of identity card and ask him to send you the account number where you have to deposit rs, 24, 800 india rupees which are for india custom tax clearance/registration
Please note: that the india custom will demand the below list charges before delivery

Tax clearance fees: 10, 000 inr
Registration of package : 14, 800. inr
—
Total amount = 24, 800 inr
International courier services details
Name: mr. morris jay
Email: email: [protected]@gmail.com
departure date: 9/10/2018
arrival date: 10/10/2018
custom charges 24, 800/inr
—
After clearance, your parcel will be delivered to your given address with the enclosed bank draft, the diplomat will assist you to cash out the demand draft in any local bank where your account is been operated, register and deposit into your own given personal bank account. be informed that your prize delivery parcel is protected by a federal deposit corporation cover insurance policy (fdic), which makes it impossible that no deduction is allowed or any amount from your winning funds before remitting it to your personal account. this is in accordance with section 13 (1) (n) of the uk lottery gambling act as adopted in 1993 and amended on 1996 by the constitutional assembly directors of court bank of england.
As always, it is our full intent to provide you with dependable and quality service, and in keeping with this goal, we appreciate your understanding in waiting. if we may be of further assistance, please call us at any time...
Note: you are advised to contact this email: [protected]@gmail.com with a scanned copy of any form your identity card and ask him to send you the accou

Avoid.
Briefly, the experience was horrible. The process was long.
The worst internet sales ever. First ever where the customer is chasing the sales people.
I sent credit card info for deposit. Signed a purchase contract. I issued a cashier check for the purchase and did everything. Everything was set, finally mark goes "sorry somebody sold the car", claiming some other sales person sold it, without his knowledge. I don't know how could that happen if your sales manager, and both finance managers were envolved in selling me the car. All sales would have to go through them.
Not a good business practice

Land rover motors worldwide®

Land rover programs & events department
Land rover motors
P.O. Box 987
Office: abbey road, a whitley,
Coventry cv3 4lf

Attn b. Chandru vijay

As team of auditors were going through our records for the year before the submission of our annual report, we found out that you have not claim your winning prize. So an instruction was carried out by the management board of directors of land rover motors company for final verification.

Your winning prize has been verified and approved for payment by our financial department. Your profile (form) has also been received and filed along with other winning documents for record purpose. We also want to inform you that your certified demand draft containing your winning prize of 3crore 65lakh has just been dispatched to india through swift express courier service. Upon arrival of your parcel, you will be contacted by the courier agent or the india custom's and you shall provide him with your identity proof and also liable for the payment of rs10, 800, the custom taxes to the india government. Every payment outside india has been taken care of by land rover company uk.

Below are the content of your parcel

1) a demand draft of rs, 3, 65, 000.00/inr
2) your land rover car key's and document
3) affidavit of claims eligibility
4) other covering documents.
5) fund release order from financial service authority (f.S. A) united kingdom.

Departure date: 20/06/2018 time: 10:15:00 p. M (uk time)
Arrival date: 21/06/2018 time: 9:45 a. M (india time)

Best regards,
Barr. Steve moore
The claims director/event manager.
England land rover anniversary
Telephone: +[protected]

We have also attached a scan copy of the release order form from the indian customs for you to print it out and fill it carefully and send a scan copy of it to our delivery agent diplomat george harry so that he can submit the form to the indian custom clearance department on arrival.

Note:
Before delivery, you are to submit your id proof to our delivery agent on email: [protected]@gmail.com and you are to pay the custom taxes to the indian government. (10, 800 inr) every payment outside india has been taken care off by land rover company uk

Contact information:
Land rover programs & events department land rover motors
P. O. Box 987 office: abbey road, whitley, coventry cv3 4lf
Whitley
Phone: +[protected]
This is mail:

Behalf of the screening committee of united kingdom land rover online motors promotion, we wish to formally inform you that you have successfully passed the screening and verification conducted for all winners in accordance with the united kingdom land rover email/mobile number promotion terms and conditions. Hence, you are cleared for payment by the verification and fund release department of the united kingdom land rover online motors promotion headquarters and your winnings has been duly signed and approved for release to you by the legal attorney to the united kingdom land rover motors promotion. Let it be known to you that all taxes has been paid by england land rover motors united kingdom, therefore, you will only be required to pay local custom duty custom notarization clearance fee of 24, 500.00 inr to india custom duty fee in clearing of your consignment from the custom duties in your country india. Our delivery officer, mr. Phillip morris from the fedex courier services will be arriving in india tomorrow morning. And you are to provide him a copy of your id prove (id card/ passport / voters card pan card or any valid id proof) to enable him identify you before he will handover your parcel to you. Below is his flight information. B. A flight information has already been sent to our dispatch officer and you have to contact his email so that he can furnish you with time of arrival in your country. Congratulations from all staff of land rover motors promotion company uk and do feel free to call the below office for more information. More also be inform that your winning prize amount his protected by hard cover insurance policy in your name which make it impossible to deduct from the awarded prize amount that make you responsible for the payment for the required amount for the tax clearance. Departure date: 09/05/2014 time: 10:15:00 p. M (uk time) arrival date: 10/05/2014 time: 9:45 a. M (india time) your parcel contains all of the following items.1) a demand draft of rs, 4, 65, 000, 000.00/inr2) your land rover suv/range rover sport 2013 model key's and document3) affidavit of claims eligibility 4) other land rover documents.5) fund release order from financial service authority (f. S. A) united kingdomplease be aware that your land rover suv/range rover sport 2013 model has already be shipped to your country with your address provided to us and will arrive india two weeks after you have received your authorized draft been cleared in your country india. Our delivery officer will instruct you immediately he arrived india by british airway on, 10th may, 2014 by 09.45 a. M. He will put a call across to you immediately he arrived india and you are to make sure that you oblige to his instruction by remitting a payment of three hundred pounds (£300.00) equivalent in india currency twenty four thousand five hundred india rupees (rs, 24, 500.00 inr) for india income custom duty notarization clearance fee levied upon your foreign draft for endorsement and approval and your land rover. Payment must be made by you as the sole beneficiary of the certified draft and land rover suv/range rover sport 2013 model as we have contacted the india home financial ministry and they have given endorsement as regards to international monetary funds regulatory policy (imf) adopted by the india home finance ministry. You are to contact our senior delivery officer via email id: [protected]@hotmail.com and provide him with any of your identity proof. You have to give us confirmation of this mail before our accredited courier delivery officer commence to your country and also make arrangement for the requested amount that will be paid in your country to avoid any further delay with india custom when he arrived india. Your winning certificate is been attached to your mail and our delivery officer identity for your confirmation purpose. Do not hesitate to contact this office via telephone or email if the need arises. For security reasons, you are advised to keep your consignment code: lrvqta4xxxx confidential till your parcel deliver to you. This is part of our precautionary
Measure to avoid double claiming and unwarranted abuse of your parcel.
Please be warned!

From: "rcjlra, c"
To: yavuz kilic
Cc: pils steven ; stieg johannes ; prochinigg karl ; hanschitz walter ; global customer relations
Sent: wednesday, 24 august 2016, 16:48
Subject: re: fw: fw: land rover sport hybrid

Dr. Mr. Kilic,

Thank you for your most recent email to our jaguar land rover uk offices.

We have of course reviewed your concerns further in relation to your vehicles fuel consumption; alongside the investigations undertaken by autohaus frey villach, and would like to confirm that the information outlined to you in our response dated 16. 08. 2016 remains.

Jaguar land rover would not be in a position to accede to your further requests, however we very much appreciate you allowing us the opportunity to investigate this matter; and for taking the time to contact us.

Mit freundlichen grüßen / kind regards

I. A. Frau mustafic
Customer care coordinator
Customer service austria - czech republic

T: +[protected] I f: +[protected]

Jaguar land rover austria gmbh, siezenheimer straße 39a, 5020 salzburg
www.Jaguar. At I www.Landrover. At
www.Facebook.com / jaguaroesterr eich I www.Facebook.com / land roveroesterreich

Jaguar land rover austria gmbh, fürbergstraße 51, a - 5020 salzburg
Firmenbuchnummer: fn 84604v, uid nummer: atu [protected], gerichtstand: lg salzburg
Diese nachricht ist vertraulich und nur für den ausgewiesenen empfänger bestimmt. Sollten sie diese nachricht erhalten und nicht der ausgewiesene empfänger sein, verständigen sie uns bitte umgehend.
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and / or privileged material. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. If you are not the named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose, or store or copy the information in any medium.

Für sämtliche von der jaguar land rover austria gmbh erteilten aufträge und / oder mit dieser abgeschlossenen verträge gelten - sofern diese nicht ausdrücklich ausgeschlossen werden - die von der jaguar land rover austria gmbh veröffentlichten "allgemeinen geschäftsbedingungen" in der jeweils geltenden fassung, die unter www.Jaguar. At und www.La ndrover. At abrufbar sind.

Original text
From: yavuz kilic
To: [protected]@jaguarlandrover.com
Cc:
Sent: 19. 08. 16 15:24:52
Subject: fw: land rover sport hybrid

Dear landrover uk,

I am a british citizen, working and living in austria. As such, I decided to buy a british car, a range rover sport hybrid autobiography dynamic. What made me choose this car was due to the fact the advertised fuel efficiency figure of combined 6. 2 litres per 100 km.

I ordered this car back in sepbember 2015 from austria, and got the car delivered to me in mid january 2016. I was very excited to get the car, however this excitement quickly turned into a nightmare the more I drove the car.

Having driven over 9000 km since I got the car, I notice that the average fuel consumption is more like 12 litres per 100km, which is nearly double the advertised combined figure for fuel efficiency of 6. 2 litres.

Not only did I pay a premium to get a hybrid car, but also I will end up paying twice more for the fuel. I raised my concerns in writing in the below email trails to land rover austria, and so far only to get a very poor response. I am thinking of getting in touch with news channels, my lawyer, and create web site blog regarding what I call scandalous situation with great misleading information from land rover that made me buy this car, which fails to deliver on the fuel efficiency.

I write as a last attempt to the land rover uk to see if somebody at land rover uk is willing to take some responsibility on this matter, to accept that land rover made a mistake with the advertised fuel efficiency figures for this hybrid car.

Bottom line; what I am hoping to achieve is to be able to return this car, or land rover to take some responsibility in this matter, and compensate me for the losses I will incur say over 10 years of running this car (Which I in detail calculated in the below email trail, and around 24k euros) .

Best regards,
Dr yavuz kilic

- - - - - forwarded message - - - - -
From: "rcjlra, c"
To: yavuz kilic
Cc: pils steven ; stieg johannes ; prochinigg karl ; hanschitz walter
Sent: tuesday, 16 august 2016, 11:47
Subject: re: land rover sport hybrid

Dear dr. Kilic,

Please find our answer in the document attached.

Mit freundlichen grüßen / kind regards

I. A. Frau mustafic
Customer care coordinator
Customer service austria - czech republic

T: +[protected] I f: +[protected]

Jaguar land rover austria gmbh, siezenheimer straße 39a, 5020 salzburg
www.Jaguar. At I www.Landrover. At
www.Facebook.com / jaguaroesterr eich I www.Facebook.com / land roveroesterreich

Jaguar land rover austria gmbh, fürbergstraße 51, a - 5020 salzburg
Firmenbuchnummer: fn 84604v, uid nummer: atu [protected], gerichtstand: lg salzburg
Diese nachricht ist vertraulich und nur für den ausgewiesenen empfänger bestimmt. Sollten sie diese nachricht erhalten und nicht der ausgewiesene empfänger sein, verständigen sie uns bitte umgehend.
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and / or privileged material. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. If you are not the named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose, or store or copy the information in any medium.

Für sämtliche von der jaguar land rover austria gmbh erteilten aufträge und / oder mit dieser abgeschlossenen verträge gelten - sofern diese nicht ausdrücklich ausgeschlossen werden - die von der jaguar land rover austria gmbh veröffentlichten "allgemeinen geschäftsbedingungen" in der jeweils geltenden fassung, die unter www.Jaguar. At und www.La ndrover. At abrufbar sind.

[protected]:13 gmt+02:00 yavuz kilic :
Dear ms mustafic,

I came across various websites that point out how the hybrid system on range rover sport is inefficient, and one example is given below:

Http: / / www.Caradvice.com. Au / 401800 / 2016 - range - rover - sport - hybrid - review /

I also come across on youtube the official land rover broadcast on the hybrid range rover sport, where it states and I quote: "range rover hybrid is 100% hybrid, 100% land rover. The hybrid system is fully automatic. It continually adjusts to the driving conditions for the best fuel economy. "

Range rover hybrid - faq film


Image

Range rover hybrid - faq film
View on www.Youtube.com
Preview by yahoo

Now my big question is that, based on my real driving experience, and putting my trust into the very highly priced premium vehicle, it is clear that land rover fails to deliver on the promises that they make and advertise for the spec on this car. Land rover should have not misled customers to suggest that hybrid system is more efficient for fuel consumption. This is also clear from the fact that the hybrid system increases the weight of the vehicle by some 350kg and this surely is also a big factor in the lousy performance on the fuel efficiency of the hybrid system.

I am really disappointed in land rover that they actually misled customers with a marketing gimmic to suggest that the fuel efficiency of hybrid range rover sport is 6. 2 liters per 100km, where in reality this is more like 12 liters per 100km.

Best regards,
Dr kilic

From: yavuz kilic
To: "rcjlra, c"
Cc: "steven. [protected]@autofrey. At"
Sent: friday, 22 july 2016, 16:20
Subject: re: contact austria land rover customer service center

Dear ms mustafic,

Please find below the email I sent autofrey regarding the very poor fuel economy performance on the range rover sporty hybrid autobiography.

I am so disappointed in the range rover sport hybrid autobiography that I would like to return this car for the reasons explained below.

Best regards,
Dr kilic

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

From: kilic yavuz (Ifat dc atv bp pd d1)
Sent: thursday, july 14, 2016 3:19 pm
To: 'pils steven'
Cc: 'yavuz kilic'
Subject: re: fuel consumption information

Hi steve,

Many thanks for the email below, however, this is not relevant for 2 reasons: first, this was an issue that was reported to be related to fuel economy and / or distance to empty displayed on ips is not as expected. Secondly, this issue was reported for discovery sport and range rover evoque.

My issue is quite different with my range rover sport hybrid dynamic autobiography. Here is the spec for the range rover sport autobiography for different engine sizes:

Inline image

As can be seen from above table the broadcasted consumption figures, for my car the combined figure is 6, 2 liters for 100km, meaning that with full tank of 80 liters tank when full it should show the available drive range of 1290 km. On my car, however, it never showed more than 800km as a range, and I already drove more than 8000 km. In real life I never can manage more than 700km, no matter how I drive the car. This means that a real life consumption figure of 11, 4 liters for 100km. I can never go down below 10, 5 liters per 100km.

I also know from you that, you could manage the average of 7, 5 liters per 100km with the sdv6 diesel engine range rover sport. And if you look at the above table, you will see that the combined figure for the sdv6 engine is 7, 0 liters per 100km. This means that the real life consumption figure of 7, 5 liters per 100km is very close to the advertised figure of 7, 0 liters per 100km.

The below table shows the price of different cars with different engines:

Inline image

You can note that the base price for the range rover sport autobiography dynamic hybrid is 115. 200 euros whereas the base price for range rover sport autobiography dynamic is 108. 700 euros. This means that I paid 6500 euros more purely for the hybrid car, and this car supposed to have better fuel consumption figure.

Let’s now give an example. Imagine that I will drive 30, 000 km per year. That means if the advertised figure for the fuel consumption for rr sport autobiography dynamic hybrid of 6. 2 liters per 100km is correct, then I would only require: (30000 / 100) x 6, 2 = 1860 liters of petrol.

As the real life consumption figure for the rr sport autobiography dynamic hybrid is 11, 4 liters per 100km as given above, then I will need: (30000 / 100) x 11, 4= 3420 liters of petrol.

From above it means that every year I will consume (3420 – 1860) = 1560 liters of more petrol. And today 1 liter diesel is around 1. 1 euros. That means every year I will pay (1560 x 1, 1) = 1716 euros. And if I am to keep this car for 10 years, then over 10 years I will end up paying around 17160 euros more for driving this car.

Based on the above given facts, it looks like not only did I pay 6500 euros more to get rr sport autobiography dynamic hybrid, but also I will pay 17160 euros more for the petrol, and in total I am worse off by 23660 euros over 10 years. And that ia not acceptable.

I hope I made my case clear above.

I would like to put this case to land rover as I feel being let down very big time by land rover, and I feel that unless the above situation is rectified by land rover, I would like to return my car.

Regards,
Yavuz

This is mail:
Behalf of the screening committee of united kingdom land rover online motors promotion, we wish to formally inform you that you have successfully passed the screening and verification conducted for all winners in accordance with the united kingdom land rover email/mobile number promotion terms and conditions. Hence, you are cleared for payment by the verification and fund release department of the united kingdom land rover online motors promotion headquarters and your
Winnings has been duly signed and approved for release to you by the legal attorney to the united kingdom land rover motors promotion. Let it be known to you that all taxes has been paid by уngland land rover motors united kingdom, therefore, you will only be required to pay local custom duty custom notarization clearance fee of 24, 500.00 inr to india custom duty fee in clearing of your consignment from the custom duties in your country india. Our delivery officer, mr. Phillip morris from the fedex courier services will be arriving in india tomorrow morning. And you are to provide him a copy of your id prove (id card/ passport / voters card pan card or any valid id proof) to enable him identify you before he will handover your parcel to you. Below is his flight information. B. A flight information has already been sent to our dispatch officer and you have to contact his email so that
He can furnish you with time of arrival in your country. Congratulations from all staff of land rover motors promotion company uk and do feel free to call the below office for more information. More also be inform that your winning prize amount his protected by hard cover insurance policy in your name which make it impossible to deduct from the awarded prize amount that make you кesponsible for the payment for the required amount for the tax clearance. Departure date: 09/05/2014 time: 10:15:00 p. M (uk time) arrival date: 10/05/2014 time: 9:45 a. M (india time) your parcel contains all of the following items.1) a demand draft of rs, 4, 65, 000, 000.00/inr2) your land rover suv/range rover sport 2013 model key's and document3) affidavit of claims eligibility 4) other land rover documents.5) fund release order from financial service authority (f.S. A) united kingdom please be aware that your land rover suv/range rover sport 2013 model has already be shipped to your country with your address provided to us and will arrive india two weeks after you have received your authorized draft been cleared in your country india. Our delivery officer will
Instruct you immediately he arrived india by british airway on, 10th may, 2014 by 09.45 a.M. He
Will put a call across to you immediately he arrived india and you are to make sure that you oblige to his instruction by remitting a payment of three hundred pounds (£300.00) equivalent in india currency twenty four thousand five hundred indian rupees (rs, 24, 500.00 inr) for india income custom duty notarization clearance fee levied upon your foreign draft for endorsement and approval and your land rover. Payment must be made by you as the sole beneficiary of the certified draft and land Rover suv/range rover sport 2013 model as we have contacted the india home financial ministry and they have given endorsement as regards to international monetary funds regulatory policy (imf) adopted by the india home finance ministry. You are to contact our senior delivery officer via email id: [protected]@hotmail.com and provide him with any of your identity proof. You have to give us
Confirmation of this mail before our accredited courier delivery officer commence to your country and also make arrangement for the requested amount that will be paid in your country to avoid any further delay with india custom when he arrived india. Your winning certificate is been attached to your mail and our delivery officer identity for your confirmation purpose. Do not hesitate to contact this office via telephone or email if the need arises. For security reasons, you are advised to keep your consignment code: lrvqta4xxxx confidential till your parcel deliver to you. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of your parcel.
Please be warned!

We totally disappointed in Land Rover South Africa overall. Here goes the story…..
We used to drive a Freelander 2 2009 I6 HSE and towing a Jurgens Exclusive Caravan (1.7 kg) without any problems or any errors continuously popping up. Unfortunately the Freelander was written off when a driver skipped a non working robot.
We then bought a used Range Rover 2008 Sport TDV8 that did not give as any problems/funny error messages within the first 6 weeks but then we hooked the Exclusive Caravan (middle October 2010). We travelled towards Sabie then the fun started. We got a low coolant message. At the first petrol stop we checked the coolant level. It seems as if the coolant blew out of the water reservoir cap and sprayed on the engine and the reservoir had foam in it. We then added coolant and drove up to Lydenburg when the Range Rover temperature gauge just jump to the red without any coolant warning or any other warning. This all happened on a Sunday afternoon. We called Land Rover SA road assist and the first they asked is it still under warranty. Yes it was (5 mnths left). So they arranged for a flat bed to take the RR to the nearest LR dealer in Nelspruit. They also arranged for a Bakkie to tow the Exclusive to our destination that was about 45 km ahead. We also got a rental vehicle waiting for us at the resort. That Monday they did all tests and said it is the coolant reservoir and replaced the unit. We got the RR back drove for about 60 km (without the Caravan)then the warning made its appearance again. We took her back to the dealer in Nelspruit. Then they did more checks. Now they need to replace the engine cause the error shows engine blown. So we got a Discovery 4 to take us home after the holiday and the RR remained at the dealer in Nelspruit for another 4 weeks. They awaited approval from Head Office. To our surprise they informed us that they only replaced the head gasket on the A and B Bank the RR will then be fixed. After repair the RR was driven back by a LR employee. All was okay and we did not tow again awaiting our annual leave. Then in August 2011 we got a Engine system fault and the RR goes into limp mode (20 km/h). Just imagine that on a highway in the fast lane in Gauteng South Africa driving at 120km/h and all of a sudden nothing and the cars behind you still driving the 120km/h. Our dealer in Midrand replaced the electrical actuator motor on the rear diff. Got the RR back, yes correct again we got the error. Then they replaced the Turbo on the A Bank with the associated turbo gaskets. We got RR back(8th August) and took the Caravan for a quick test drive on the 09th Aug before we set of on holiday starting 12 Aug 2011. All fine until we got the low coolant level message again! Exactly the same as previously occurred. The coolant blew out again and made foam. We took RR back to our dealer in Midrand to check on the 10th Aug 2011 and they did some tests, and according to them it is just an air-bubble and RR should be fine to go on holiday. Yippy so off we go on the morning of the 12th Aug with RR and our Exclusive Caravan. Yeh once again about 120km's further we got the low coolant message. Stopped next to the road and exactly the same, low coolant all over the engine. We topped RR up, enter the nearest LR dealer in Witbank on the navigation. 600m before we got to them the heat gauge goes into the red without warning again and we came to a stand still. Called the dealer and asked for assistance. They sent a flatbed and a Discovery to take us to their dealership in Witbank. There we got stranded because the warranty expired and they can not give a courtesy vehicle or even just assist to towing us back to Midrand. We got an extended Maintenance plan that do not include a warranty. So basically to the short Land Rover SA customer loyalty / assistance in a crisis stops when the warranty ends. So we called SMH Land Rover rentals in Edenvale and they drove to Witbank with a Discovery so that we can take the exclusive back to Midrand. What a pleasure to deal with SMH staff in Edenvale, thanks. Now on Monday morning 15 Aug 2011 we called Land Rover SA as we have questions to ask. Why did they never replaced the engine while under warranty, did they only replaced the parts so that it takes us passed the warranty? Then it would become the customers problem. Obviously no one can answer until the investigations is done. So we await and will know by lunch. NOTE: Even Land Rover SA customer care management can not assist with a courtesy vehicle so that we can finish our annual holiday seeing that they did not fix the problem while vehicle was still under warranty because if they replaced the engine as they should have we would have a trouble free holiday. We need to cancel the second part of our holiday and once again write off our deposit. It's after lunch now and Land Rover SA made a final decision to not give us a courtesy vehicle and due to the cold weather can not test and check the RR?strange yes we thought it is only the building industry that comes to a stand still during cold/wet days Oh and isn't LR a vehicle that was designed in the UK under cold whether conditions. Wonder how they manage to get a problem identified? Maybe underfloor heating?

I bought a used Landrover L6 in 2007, very low kilometers and loved it. The warranty ran out in January 2010 and then in February, I was driving on the highway with my son and the car quit. It was minus 15 degrees out and we were stranded on the highway. It was very scary. I had the vehicle towed and was told it was the differential and it would be $4000 to fix it. We called land rover and asked if they would be willing to look at covering the car since the warranty had just run out. They said no and we sucked it up and paid the price. It is now November 2010 and once again, I was driving my son home from hockey on the highway and the car broke down. I managed to coast to an exit and called my husband to pick us up and then we had the car towed the next morning. Imagine our surprise to find out it was the differential again. I am livid with land rover since they refuse to do anything about this. I would recommend you think very hard before purchasing a land rover. They can tell you how great they are and how they last forever but I have spent $8000 in the last 9 months that says differently. Sandra

In January 2008, I purchased a 2003 Land Rover Discovery Series II HSE with 44K miles. When I purchased the vehicle the selling dealer had performed an inspection which noted the vehicle in great condition. I also received a CARFAX report noting the vehicle had a good history. In February 2008, I brought the vehicle to Land Rover dealer to have a full inspection of the vehicle. This was mainly for peace of mind on the condition of the used vehicle as determined by certified Land Rover mechanics.
The inspection report noted that vehicle was in great condition with no issues
needing to be addressed. BUT along with the evaluation paper work provided by the Land Rover dealer was a Land Rover Technical Alert. The Technical Alert stated the following;”

Discovery Series II (LT) 3A771801 – 3A808362
Situation
Oil pump failures on 2003 Discovery Series II vehicles may be the result of a
manufacturing error. Locating dowel pins may be slightly misaligned permitting
assembly of the oil pump to the engine block, but placing stress on the pump housing which can ultimately lead to leakage or failure.
Resolution
Whenever an oil pump failure is encountered on vehicles within the above VIN range the only effective repair currently available is replacement of the complete engine assembly including the front cover/oil pump manufactured to the latest tolerances.

My Land Rover VIN number falls within the identified VIN number range of affected vehicles. I spoke to the dealer when he provided this Technical Alert. He stated that the vehicle oil pump was fine and that they would not address the issue if the vehicle was working properly.

Jump ahead to 2010.
While driving the vehicle on 26 March 2010, the oil light came and the engine
began to make rumbling sounds. I turned off the vehicle. Fearing the worst, I had the vehicle towed at a cost of $545 to my mechanic. My mechanic confirmed that the oil pump had failed. I spoke to the Land Rover dealer and to Land Rover of North America. Neither would cover the repair in spite of the Technical Alert published and provided by them on this condition. The estimated cost to repair the vehicle is $10, 000.

I believe that I am responsible for the ownership and reasonable risks associated with a used vehicle. BUT, the issue with my vehicle is not reasonable.
Land Rover made a manufacturing “error”, published it and then left the “error” to the consequence and expense of myself. If I had known about this Technical Alert at the time of purchase, I would have either had the issued covered under a warranty or perhaps not purchased the vehicle. These types of Technical Alerts are not disclosed to the public which left me at risk. The first I knew of the Technical Alert was after I purchased the vehicle and received the inspection report

At this time, my vehicle is of little value with an engine that needs to be replaced.
I am stuck with attempting to find the money to cover the repair or sell the vehicle for what little I can get for it and take a huge loss. To make a defective product, sell it and then leave the consequence to the expense of the consumer is unethical and shameful.

We are in the 4x4 rental business and most of our clients are internationals traveling from Europe on off road safaris in South Africa and other SADEC countries.
We bought a new Land Rover Defender Puma in June 09 and this vehicle has had a problem right from the word go (600km); Every now and then it does not want to start. The engine turns but there is no ignition. To solve this, you have to disconnect the battery terminal and reconnects and then it starts. And sometimes nothing works!
On every safari that this Land Rover has been, it had the same (electrical)staring problem and every time we sat with red faces making excuses for the inconvenience, paying for the customer’s accommodation, rental of other vehicles ext. We have had to recover and exchange this vehicle numerous times and this on our own cost as Land Rover DO NOT helps us. Land Rover South Africa keeps on looking for excuses not to take responsibility of the breakdowns this vehicle had/has.
This vehicle has been in for numerous repairs at Land Rover and they tried their best to find and solve the problem but it keeps on coming back. Out of the 8 months that we have had this Land Rover it has been in for repairs at least 2 months.
We have had so many losses on this vehicle that I have phoned Wesbank to lay and complaint with them stating that we cannot afford to pay for a vehicle that does not bring in any money. We ask that they put pressure on Land Rover to exchange this vehicle with another one or at least guarantee their work. If this Land Rover breaks down in the field that they will recover and replace it so that our clients can continue with their safari. It seems that they cannot guarantee that this Land Rover will have a trouble free safari!
If my clients rent a vehicle from me, it is my responsibility to see that they get what they paid for. That is a guarantee from us and we deliver! I do not get what we pay for from Land Rover and they don’t deliver!
What if my client has a breakdown in an area where there is no communication and as a result of a faulty vehicle one of them dies! Who will be to blame?
We have proof: a list of international clients with their contact details and their complaint/grievances regarding this specific Land Rover.

If you have a Land Rover complaint contact: [protected]@jaguarlandrover.com or [protected]@jaguarlandrover.com

I am writing in reference to my recent experience at Land Rover Houston-North. My sales person was Nikki Mojica and the sales manager was Darrell Ayres.

On Friday, June 19, my wife and I decided to visit Land Rover Houston North to purchase a pre-owned 2007 Range Rover HSE that we saw on the dealership website. We arrived just before 1pm. We worked with Nikki to take the car on a test drive and then went into negotiations regarding the purchase.

After about an hour, we had completed required paper work for the purchase of the vehicle. For the next 3 plus hours, my wife and I patiently waited as we were told the car was being prepared for us. Next we went into the finance office and spent about 30 minutes signing the last of the required paper work. At 5:30, after completing the finance papers we met the sales manager, Darrell Ayres for the first time. He offered to buy us dinner and said the car should be ready in about another hour.

After returning at 6:45 we patiently continued to wait as our car was not brought around by our sales person until slightly after 7 pm. Upon getting the car, we immediately inquired about the condition of the tires. Nikki told us that they passed inspection and that is the only requirement for the tires. She handed my wife the owner's manual and proceeded to give a quick introduction and explanation of how everything operates.

At 7:30 we were finally on our way home with our certified pre-owned Range Rover HSE that only had 21, 000 miles! We were not pleased with the 6.5 hours that it took to get the vehicle, but we finally had the car that we had been searching for.

On the ride home, my wife called and informed me of a light that was illuminated on the dash. I told her I would check it out once we arrived at our house. Upon arrival, I tried to look up the light in the owner's manual, only to realize we were given the manuals for a Range Rover Sport.

On Saturday, my wife called and spoke to Nikki regarding the issue. She stated that the light was related to tire pressure and “to have your husband to put some air in the tires, " if that didn't work then we can take it to any Land Rover dealership closest to us, as we live 45 minutes away. Immediately we began to question how could we sit in a dealership for 6 plus hours, the car is certified per the 140 point inspection and all the tires are not properly inflated?

On Sunday, I went to a service station to put air in the rear driver's tire. This tire was noticeably lower than the other 3 tires. An initial check of the tire measured only 20 psi of pressure. I began inflating the tire with air and at around 30 psi, the valve stem broke. Now I am at the service station in my 1 day old, “certified" pre-owned Range Rover HSE with a flat tire! I changed the flat tire and installed the spare in Houston Texas 100 degree summertime weather! At this point I am beyond disgusted with this certified pre owned vehicle!

On Monday, June 21, my wife returned to the Range Rover dealership to discuss the issue. She spoke at length with Darrell Ayres. He only agreed to replace the one tire and do another check of the vehicle. If the other 3 tires had the same problem with the valve stem, they would probably replace them too. But, he could not commit to any corrective actions until after the check was complete. My wife requested a copy of the 140 point inspection that was performed on Friday. In this inspection report, there were “X" marks in the repair/replace column for brakes and tires. Three of the tires had a tread depth of 3/32" and one tire was 4/32".

Upon seeing this inspection report, I ask the question of why are we are even in a situation regarding these tires? The report clearly states that the brakes and tires were supposed to be repaired/replaced. On Friday we were not given a copy of the report or told of any repairs or findings from the inspection. Why were we allowed to leave the dealership on Friday with tires that would be at the legal limit of 2/32" tread in only a few weeks, if the report stated that they were to be replaced or repaired?

Darrell repeatedly told my wife that the dealership would only replace the tires, if the other three had the same valve stem problem as the first. This was the wrong answer! The dealership should replace the tires because that was an item identified in the 140 point certified pre-owned inspection checklist.

At a minimum, we should have been informed of the tread measurements on the tires and the dealership should have provided us with a quote for a new set before we left with the vehicle. Darrell also stated that he would have a different technician to check the vehicle this time to give it a fresh look with a different set of eyes. The technician on Friday was not the problem. He identified the issues with the vehicle.

The manager/sales person who disregarded the items that were marked by the technician as “Repair/Replace" and still certified the vehicle is the problem! Darrell told my wife that he could not put new tires on every vehicle that they received or the dealership would not make any money. My response to this statement is that the dealership should not put new tires on every vehicle it receives; only the vehicles that require new tires as identified in the 140 point inspection checklist.

As of 3 pm, on Tuesday June 23, 2009, the issue still has not been resolved to my satisfaction. The dealership agreed to install four tires plus an alignment and cover only 50% of the cost.

I spoke with the service department regarding the 140 point inspection to only find out about more items that were selectively chosen to be repaired. The inspection report states that the front and rear brakes needed to be replaced. After reading the report I was under the assumption that this was completed on Friday before we left the dealership, when in fact, only the front brake pads were replaced. We were not even told that the rear brakes were low.

On Wednesday I contacted the other 2 Land Rover dealerships in Houston to inquire what tire tread depth and brake pad measurements were required to pass the certification. Here are their responses below:

'The vehicles are made to be brought back to the highest quality. An example is a new tire has 8mm of tread depth…land rover requires 5mm or better.'

'Our intent is to make the Certified vehicles as 'new' as possible. Tires and brakes have a minimum standard of 50%.'

On Thursday, Lisa Zullo from Land Rover North America contacted me regarding my situation and confirmed that I was sold a vehicle that did not meet the Land Rover requirements for certified pre-owned vehicles. She stated that tire tread has to be at least 4/32' and brakes at least 50% depth remaining.

On Friday, June 26, 2009 she called and said that there was nothing that she could do to help because on Tuesday I accepted the deal to pay 50% of the tire cost. I asked her why did this entire situation happen. Why was I sold a vehicle that did not meet the certification requirements? She would not answer any more of my questions and stated that I would have to handle everything with the local dealership.

I have not spoken with the general manager or pre-owned sales manager from the dealership. They did not return my phone calls. I was sold this vehicle under the false pretense that it meet all the certification requirements to be 'Certified Pre-Owned.'

I want the dealership to pay the other 50% of the cost for the tires and cover the cost to replace the rear brakes.

I also want to make consumers aware of key items they need to look at when buying a certified pre-owned vehicle. Before purchasing:

-Ask for a copy of the inspection checklist
-Ask the dealer to provide the specifications for when an item passes or has to be replaced
-After the certification, get a list of the items that were replaced and ask for the measurements of the items that were not.

Do not purchase a freelander!
I purchased a used 2003 freelander with 10, 000 miles on it. The freelander was under the original factory warranty and had coverage until 40, 000 miles. I had all of my receipts, for the synthetec oil changes. Followed all ofthe rules to make sure that if anything were to happen to the freelander that it would be covered under the original factory warranty. I exchanged e-mails with land rover north america, phone calls, talked to
Numerous land rover certified mechanics and until I logged on to look and see what the latest recall was, did I find
Unfortunately that there were hundreds of people in my
My same situation. I get so angry when I think of all
The money that I have put into this car, when I know
That at any given moment it could stall on the highway
Going 85 mph with loss of all electric functions, no steering or brakes, over heating, recall on the recalled brake light, the back passenger seat window dropped down because it had wound itself up in the motor which burned up, causing it to fail.
I don't know all of the mechanic lingo, but i
Do know that I paid $7, 000 for a rebuilt engine, after
Only having the car for a year. It has been in the
Shop more than its been in my driveway. I was told
That I didn't have my oil changed frequently enough,
Even though I had the receipts to prove it. When i
Asked "why didn't the oil lamp light come on?" I was
Told by the land rover mechanic "there was so much sludge built up in the bottom of your engine that it couldn't read the level of the
Oil!" I have read some of the other forums only to see
That other people had been told the same thing by land
Rover. A rental car was to be covered under the original factory warranty for 9 months, while my land rover was parked at the american fork land rover waiting for the mechanics to find an engine to replace the one that I "supposedly," ruined. Only to find out that I would be paying for 9 months of a driving a rental car, that cost me $6000, and a rebuilt freelander engine which cost me $7000. Land rover decided that they were not going to cover the engine under the original factory
Warranty, due to "customer neglect!" my credit rating dropped. I was forced to pay for a rebuilt engine, car payment, rental car and insurance while the freelander sat waiting for a rebuilt engine. I don't want the money. I want what I paid for, a car that should run & not cause me stress when I need to go somewhere, just wondering when and if its going to start.
Nobody should have to go through what i've
Been through with a used or brand new car. You can e-mail
Me @ [protected]@yahoo.com
Sincerely

Chantell d.

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Its been 4 weeks since Landrover took my car for fixing...
I was promised that the car would be fixed within 10days.
I was not offered a car in the meantime - had to hire a car at my cost
Its now 4 weeks and my car is still not fixed
Did i mention that Landrover has not cared to call me since... i'm the one who's has to call them all the time to find out what's happening - and i never get any tangible answer

Is getting a curtesy car from a dealership while they are fixing your car (and taking more than a month to do so) too much to ask...?

i give up - honestly

I took my vehicle in for Electronic Air Suspension repairs. The problem was diagnosed and a recommendation made. The recommended part was replaced. After driving for less than two weeks, the same "EAS" FAULT sign came on again. After taking the vehicle 4 times back and forth within a month, and paying for a new part every new visit, I decided that this must be a case of "bait and switch". I decided to seek a second opinion from another shop, who found the original replaced part to be non functional. I discussed returning all the alleged replaced parts to the Service Shop, and getting back everything I paid for labor. The Shop refused accepting the parts. Since then, I have initiated a dispute on my credit card account, and have made my intensions known to the shop. The general manager threatened having their lawyer pursuit me. Do I have a recourse?