LG Electronics review: dvd player/recorder rh387-m with 160 gb seagate hard drive 236

we recently purchase a 1.5 T LG Ac on the April, which was installed on the April 2010. Today is 3rd June, and its harldy over a month, the AC doesnt have any chilling effect. We have raised the complaints with the service center Call centre, they have no answers except, they will send the technician home. Its been couple of days, 2 of the technicians came and did nothing, but told us, the gas is low. There's been no action taken so far and leakage of gas in a 1 month old AC, reflects so badly at the quality of the product. To top it, we dont have the service center technicians looking into it. We realise, its a mistake that we have trusted such a big brand. The investment's been a waste, plus its consuming our time and energy in following up with the technicians. Hope this comment is also seen by the LG authorities, and they realise, that individually we might not be able to do much, but together, we can prove that customers are the real king. Me as a single person, might not be an asset to the firm, but i am going to recomment to all my family and friends never to buy LG product, if this is the product quality and treatment we get. Also, i am going to post as much complaints in blogs. We should not take up poor service, when we are paying hefty prices for the product, which guarentees, 3 yrs waranty and fre service etc. Let these companies atleast not boast of false promises and assurances that they give about their products.

Hi,

I am hemant solanki, I have bought my LG GD510 on 17/06/10. but I found after using its bettery and charger both got heated early. Its bettery is also not working well. it goes down very early after charging the phone 1 Hr. phone is fantastic but only the issue is bettery.
pls solved my problem as early as possible.

Hemant Solanki,
GENERAL MOTORS INDIA PVT. LTD.

I bought an LG washer and dryer front loading washer and dryer in 2006. After about a year the washer started to sporadically leak. I have had 4 service calls to try and diagnose the problem, all to no avail. I contacted LG's customer service and it was abysmal. They were unsympathetic and unhelpful. Do not ever buy an LG product -- their customer service is pitiful!

I signed up 3-year contract with Bell. They didn`t do a single thing right for 6 months, I will just have to cancel it, I am so tired of their lies, they have no idea what they are doing. Never with Bell for the rest of my life, never...never. If you are thinking of getting contract with them don`t, learn from people like me and other peoples mistakes., don`t make the same mistake it is very costly.

i purchased a lg fridge one yr back. i m not satisfied with the product. it's cooling system has got problem...i request u 2 visit us soon 2 solve the problem...
contact- tanwar.madansingh4@gmail.com
phone no- [protected]

LG-LDA player does not play homemade DVD/CDs of any make or type. including single and DL dvds. I am sure it is the LG-LDA530 player as I have 2 other players in my house that play all the DVD/CDs in my collection. My complaints to LG have been kissed off, as too bad so sad, it was not designed to play homeburnt DVDs, which invalidates my entire collection of family videos. This is nothing short of theft, as all other players on the market seem to play all these "burnt" DVD/CDs with out a problem.

I bought an LG A.C. few months back. Due to bad quality of material used in pipes its joint got loose and cooling gas leaked. LG customer care who assure a 24 hr. service are the worst service center I have come across. Its been 4 days since I lodged a complaint and everytime I hear most lame excuses."We will do it soon, we dont have a service van". or "We are sorry, we dont have AC gas available". I am amazed that how a service oriented company can afford to turn down complaints from their customers. In delhi summer I dont have relief even after spending 24, 000/- on LG goods. Finally I paid 2000/- rs to an electrician to fix my AC. No one from LG still approached me to fix my AC!

I have mis-placed the manual for this phone and was wondering if there was any way I could get one as I am unable to do anything with it. There is nothing wrong with the phone. There is also another number below the Model number and it is 27031031925A. Thank you.

TV blew up on December 19th, 2006 under manufacturer warranty. Service center picked it up on the 20th. Parts were ordered and was informed on January 3rd, 2007 that TV could not be fixed and the RA process would start. On Jan. 9th LG told service center that parts were now available, but when they tried to order them they were not available and LG started another RA process. I called to follow up several times and finally received RA letter on January 26th, but there was no RA number on it that is required to return old tv and purchase new tv. I called LG and was told it would take 3-5 days to get number from LG corporate. I called back everyday for the next week so that I would be sure to have a new TV before Superbowl. As I expected it came down to 6-7 calls on Friday up to 5:00pm and still no RA number. There is no customer service at LG, it should just be called data entry because no one has authority to do anything to satisfy a customer. Even when finally got the RA department manager she could not get an RA number and was as inadequate as the rest of the department employees.

When you are frustrated by the lack of good customer service that each of us deserves when dealing with a warranty claim it is sometimes wise to play a bit of "hardball" with them after all else has failed. Does your local newspaper have a comments section? Have you contacted the BBB (Better Business Bureau) in your area? How about TV stations in your area? They quite often pick up on personal interest items like this. Get creative, its worth it. My point is this, let LG know that you are going to stir up one hell of a public relations hornets nest for them unless they honor the warranty TODAY!.

This Bar Phone shows options like Flip Open, Power cuts while writing messages, Power Cuts any time, Alarm can not be set, Date can not be set, Battery life is 5 hours when kept idle, Hangs any time and in any operation and this all is happening even after a Software Upgradation has been done... and what not happens with this Phone...

So do you have any idea, how this issue can be solved.

I bought a Refrigerator in the month of March and within a months time it started giving problems.It started with the problem that the motor used to switch off and then the cooling became minimum and then stopped cooling at all. I lodged a complain with the Dealer but he refused to acknowledge the fact and gave me customer service Managers number. Speaking to him did help, after four days he sent some one to see what the problem was. Gentleman who had come was arrogant beyond words and he told me compressor had an issue.after three more days of long wait in the month of Apr-May without a refrigerator someone came who removed the entire compressor out and dismantled the entire fridge and left it unmanned.He came after three after many verbal communications from me with the LG manager in chennai.Compressor is replaced but i still have issues with the product.

I went through a complete ordeal for buying a fridge from LG.main reason investing in it was a prompt service but looks like it is service all the way through.

I bought a refregrator some where around feb 2005. since from long time its not working properly. i called the customer support center, the service person came and said that there is no warrenty now, if i want i can go for one year warrenty by paying some amount. i said ok and paied the amount. and he said that the thermostat is not woking properly and it has to be changed. now its almost 10 days done, still no responce from them. when i am calling them again they are saying that they have sent the coomplaint to the service center. they have given some branch number asking me contact a lady called Pushpa. even after trying for morethan half an hour there is no one to answer the call.

I have purchased LG microoven model No. ML8083MCK on 27/01/2006 at the cost of Rs.13000/- plus from M/S Alfa, Irla road, vile parle(w), Mumbai and with a great surprise, it became unserviceable only after a period of about one and half years span. It has been reported by the technician that magnetrone has gone bad and a expenditure of Rs. 1700/-(approx) has to be borne by me. it is most unfortunate and sorry to mention that such reputed company like LG has failed to maintain its quality. If this is the state then why people will prefer to go for brand name when low cost products are available in the market under non reputed brand name. so I highly condemn this situation and lodge a strong protest. I hope this matter should be taken care of very sensibly and resolve rightly in favour of the coustomer at earliest.

name:-sharath.b.s
place:-bangalore
i lost my LG gb110 set near Kortgere, so kindly request u to find out my cell

thanking you

to the lg company head
I HAVE BROUGHT A NEW LG GS290 PHONE 2 DAYS BACK AND I AM ALREADY FACING PROBLEMS IN THE FUNCTIONING, I AM NOT ABLE TO OPEN MESSAGES, IMAGES, SONGS OR ANY APPLICATIONS. I FEEL I HAVE BEEN ABSOLUTELY CHEATED AND MY RS 6000 HAVE GONE A WASTE.
DOC JOSHI

I purchased a LG air condition to beat the summer on 28th of April from VGP show room, Indiranagar, Bangalore. I was told that the LG service people will come and instal the AC very next day. On 30th i called the service center and provide the service request number VGP person provided me ([protected]) and enquired why no one has come to install the AC. I was promised the next day it will be done. However no one until 2nd May. When i called the customer service person in Bangalore he once again promised someone will be come late evening or early morning next day. Today is 3rd May. I have spent 5 hours on phone calling various LG customer service numbers. I am told no one has been assigned so far. Every time i call toll free number [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting(i talked to JAY and others) i am told the issue will be escalated and they will call me back in 1 hour. So far no one has called me back. I wonder why was i so particular about buying LG every time i purchased a consumer durable against the vendors advise about LGs poor customer service. I think LG does not deserve this name and share in the market. My AC is sitting in my house like a show piece.

I have been made complaint of my Color Television (21 ")for 10 days . But, it is not being attending by anybody. The service provide by the Customer care of LG Electronics is Very Bad and Poor. I have been facing the problem for the last 10 days but still it remained unattended.

3 time person came and attended the complaint till now it is not solved.

I purchased a LG handet in the month of Aug 2008. I lost the same in the mnth of October 2008. The handser was covered under insurance from LG. They did not have the insurance claim form so i did not know what exactly the type of complaint needs to be filled with the police. They did arrange for the form to be sent to me & I filled the same & sent to the insurance company within time limits. I haven't got any response form the insurance company or from LG.

I bought this set in december last year and it is under warranty.A few days back my display suddenly stopped. when i went to the service centre at Daryaganj there employees did not entertain my complaint and asked me to pay Rs.177 for the display and talked with me rudely, though the cell phone is under warranty they did not listen.Apart from the complaint, the behavior of the employees there was so rude.

I had purchased one LG LCD TV on 21.05.2009. With in a month of purchase it developed some fault and I logged in with LG customer care and the Service Engineer who inspected the TV told us some components have bursted and offered to service the TV.

But I did not agree for servicing. Only replacement of the TV is acceptable to me as the fault occurred due to manufacturing defect. But so far no response from LG.

We purchased a LG Tromm Dryer on 7/22/06, we purchased the four (4) year extended warranty also. On August 4, 2010 the dryer would quit tumbling. We called the number on our warranty info which was A&E Factory Service. A technician was scheduled to come out for repair on Saturday 8/7/2010 the repair tech came out and did nothing but diagnose the problem. He was not able to go to a supply company and get the motor (against policy) he would have to order the parts, it would be 1-3 business days before they would be in. I asked to have the parts shipped overnight since it was warranty, his answer was "No". I told him I would pay for difference in the shipping cost, his answer was "No", against policy. I offered to do the legg work and find the part and go get it, again, his answer was "No", against policy. I was quite unhappy. On Monday 8/9/2010 I received a call from Darius with A&E in Texas, he was calling to see how our repair service went on Saturday. I explained to him I was not happy about the parts not being shipped over night. I was told it was not policy. He checked on the parts and showed they were ordered but did not have a tracking number, he told me parts were shipping from TX and should arrive in CO tomorrow (Tuesday) and the tech was scheduled to come back and install them on Wednesday. He also told me I could call on Tuesday for a tracking number. The repair tech showed up on Wednesday during his scheduled time, without parts. He told my husband th e parts were shipped to our home, we did not have the parts. He called to check on the parts, came back in and told us the parts were our for delivery with UPS so we would have them sometime that day. He left his number and ask us to call when the parts arrived and he would come back later and install them. The parts never showed up, I called A&E Factory customer service that evening to have them track the parts. I spoke with Sylvia in TX, she informed me the parts had just been ordered that day on 8/11/2010 and would arrive in 1-3 business days, the tech was schedule to return on Monday 8/16. She would not over night the parts, against policy. She was not very helpful at all and very disconcerned about my dryer problem. I had her transfer me to her supervisor, his name was Roger, he was even less help than the other employees and he was quite rude. I called back and spoke to another CS Rep and asked to be transfered to another supervisor other than Roger. She suggested I speak to someone in the Esculating Dept. There, I spoke with Anthony who was still not helpful but quite nice and caring. I still have a dryer that is not working. My advice is do not buy an extended warranty, it is not the paper it is written on and DO NOT DO BUSINESS WITH ASSURANCE SOLUTIONS OR A&E FACTORY SERVICE. ALL THEY CARE ABOUT IS THE BOTTOM LINE. NOT TAKING CARE OF THEIR CUSTOMERS IN A TIMELY MANNER! THEY SUCK AT CUSTOMER SERVICE!

There are some connectivity problem in my tata walky. I have visited to true value shop and met with Mr. Arun but they said that there are no any problem in your network account you should go to LG instrument service centre. But again there are no any problem in hardware. I wisited again to Mr. Arun and they said that your service will be resume in 48 hours but service is not resumed till now.

Dear Sir,
I purchage fridge model no. 245 FM 5 bill n0. 162 dated 13-04-2010 t0 Nand Enterprises Nawab Ganj, KANPUR.
The problum has been water lickage. I am allredy three complend to LG Service Center. Complend Number given bellow
C [protected] Dated 17/07/10
C [protected] Dated 30/07/10
C [protected] Dated 14/08/10

In this IMEI([protected]) number present which sim number is using.
Could you please inform to my mail id(gsrikanth59@gmail.com) or mobile number([protected]).

Dear T L Buell,

I apologize for the delay in response to your post. I'm sorry to hear about your unpleasant A&E experience and for the frustration and inconvenience it caused. My name is Scott and I'm with the A&E Solutions Team. At your convenience, please contact our office via email at AEservice@aefactoryservice.com so that we can further discuss your concerns. In the email, please provide a contact phone number and the phone number the appliance was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (T L Buell) for reference to your issue.

Thank you,
Scott J.
A&E Cares

1.The water supply hose has a problem at the point it is fitted to the tap.

2. Today as the tap was turned on, there comes a fountain at the tap level, preventing inflow into the machine.

3.The machine was purchased on 18-02-2010 from QRS retail ltd, Trivandrum, Kerala, india

4.I would like to get the water hose replaced.If guarantee does not apply to this item, I can pay for it

I have purchased the Lg high defination lcd 32" last year fro Janta Electronics Sector-41 Chandigarh.We wanted to but sony lcd but the dealer has forced us to buy an LG product with assurance of good product and services.But there is one straitr line started reflecting on the screen of the lCD.no.of times we have contacted the Customer care the executive who visited our place said that ful pannel will be replaced.and it would cos somewhere around Rs 12000/.This is really very strange that a product which is one of the best product of lg shows that much problem and firstly we have to puchase the Lcd and bear the LCD cost and then due to the company problem we have to bear another cost.Please look into the matter urgently.It really forces us to take the help from the court.
Regds
Seema Arya
[protected]

Please Look into he matter as already very late.
regds
seema
[protected]

I HAVE LG CU920 CELL PHONE ITS CHARGING JACK IS DAMAGED AND ITS TOTALLY USELESS PLEASE TELL ME IF ITS REPAIREABLE OR NOT. IF YES THEN WHERE TO FIND ITS SERVICE CENTER IN KARACHI/PAKISTAN.

OTHERWISE ILL NEVER BUY ANY PRODUCT OF LG CUZ OF UNSATISFIED SERVICE.
THIS KNIND OF COMPLAIN ALSO SPOIL THE REPUTATION OF THE COMPANY SO YOU HAVE TO FOCUS IT SERIOUSLY.

I have a LG front load washer purchased in Feb 2008. Washer has broken shaft on steel drum and damage to plastic drum cover.When I contacted LG for warranty which states stainless steel drum has lifetime warranty, I was referred to a Sears repair technician and told the shaft was not covered. Poor quality and warranty coverage not clear. Will not purchase another LG washer.

i and many others have participated in the lgchatterville competition i won 500 airtime twice but stil have nothing to show for it some people even won fones but never received anything i cant help but think this is a scam because the competition has been runing for almost 2months now and not even 1 person has received their prize.the official website says no prizes will be awarded after 3pm but competition ends on the 18th of october that also has got me confused...i try communicating with the admin on the facebook lgchatterville group but i get ignored please look into it and if this is a scam then lets save eachada the missery of LG getting a bad reputation and for me to stop having high hopes for something thats not coming

I have this model for 3 + years now and never got this issue, the unit is running very hot so i was getting a lots of freezing in summer time, i got tire and i add a HDD dual fan to cool the unit, i made i square hole on top of the unit and hook up the fan through the HDD connector, since i did that the unit is running very cold and it fixed all problem, they didn`t think about adding a heat sink and a fan so in some heat condition the uniit can be very bad.

So if you ever see this consider adding a Hard drive dual fan it will solve all problem you may have, i am using my unit mostly to listen music in digital mode, but ounce in a while i load in a dvd or a avi file and still working fine here.

washing machine purchased on 12sep2010 has been found faulty and only lip service paid by customer service.model-wf-t-8519pr.complaints on customer care are just not helping. kindly help as such attitude is not accepted from a reputed company like lg.

We bought an LG refrigerator a couple years ago and have had nothing but trouble. It cost $2, 600 and was supposed to be "top of the line". It's the model with freezer on the bottom and icemaker on left side. The ice maker constantly jams, and the only way to "fix" is to remove the ice bin and then spend 1/2 hour cleaning up your entire kitchen floor from all the ice that spills all over. We've had repairmen come 3 times and they replaced a part once, but even said, the part wasn't the problem. It's the design. And LG will just keep sending someone out -- they'll say everything is fine -- and you'll go round and round in this circle. Other problems are the doors do not shut without closing them. They catch on each other. Also had a seal tear and had that replaced just recently. I really hate this refrigerator and I've never paid so much for an appliance in my life. DO NOT buy LG frig!

I have dealt with LG now two times. Neither one was a good experience. The first time I called them about my stainless still dishwasher rusting on the outside along with my microwave. It was within the first year of purchase and they said they do not guarantee the quality of stainless still they use and cannot help me.
Now today I just called because I tried to clean my 30in wall oven and a code F-9 came up with their 1-800 number to call them about the error. The customer representative could not tell me what the code was or where I could find my cereal number for the oven at. Then when I asked for a manager she put me on hold for 12 min. From their she came back to tell me he still isn’t available and by that time I found the number and she proceeded to tell me well I told you inside the oven. She was very rude and not understanding. She did not have the intent to care for the customer. I asked her if it was on worrenty and she said she dose not know because I do not have my original purchase receipt and the oven was made in 2008 and that is why I am giving you the repare shop to call and see what your problem is. I am doing this to help you (very rudly). The customer representative was very unprofessional and rude and will never purchase an LG again.
I needed to get my refrigerator yet and will not go with LG between their quality and customer service they do not deserve to be in business.

Dear Sir,

My Name is Satyajit Banerjee.I live in Calcutta. I bought an LG Portable DVD Player(Model :-DP351, Serial no.- 811MTNJ001479 from "Sakel" duty-free shop at Ben-Gurion airport Israel last year(30.10.2009) but since 2.10.2010, the unit is having some problem. The sound is not coming from the unit and the remote controller is also not functioning. At the time of the problem the unit was under the warranty and within the warranty period I lodged a complaint, the call no. C10A2925846.
Against the above call no. C10A2925846, a technician was sent from the Calcutta service centre (LG Electronics India Pvt. Ltd.Metro Tower, 6th Floor, Kolkata Branch, ) who visited my place and after inspecting the defective set, he consulted with his Area Manager Mr. Siddhartha and told me that, he cannot proceed now and will report to the concern department. Next week I was asked to sent the soft copy of the bills and the warranty card, which I sent and after a few days, I came to know that, -every time the customer have to pay the service charges and spares cost, whenever they need to repair an International Product regardless of the Warranty Period. This was confirmed by your Service Manager Mr.Siddhartha and Miss. Mithumita Bardhan CCO, Kolkata Branch and furthermore no support is possible for this product because of the Warranty Card which is written in Hebrew language instead of English, and for that I was told to contact Israel office to solve this issue.
I used to work for a leading news paper group of eastern India the ABP Ltd.( publications -Andabazar Patrika, The Telegraph) and for that I need to travel abroad for different assignment and many times I purchased lot of electronic items from different international duty free shop and every where I was assured of it, s International Warranty but this time though at the shop the sales person promised me of its International Warranty facility of LG International but in real scenario it is fake.

I hope to notice some response or action as soon as possible. Please find below the details of my address and contact no. A prompt response is highly solicited.

With best regards,
Satyajit Banerjee

P-197, OXYTOWN;
CALCUTTA -700061
email:satyajit197@gmail.com
Phone No. -[protected]

LG has a gas dryer recall notice stating that a component is not operating correctly and may cause damage to the clothing.
We submitted a claim for some clothing that shrunk and it was denied because they could not prove the dryer caused the shrinkage. These shirts are new this year, since I purchased the dryer.
How many people have the same claim with the same response.

Hi, I bought aa LG dvd writer ant it is under warranty, I called up company call centre and they gave me address of Hybrid Electronics (Andheri-E). I went there and gave me my Dvd for repair and my request id is (S10B2916020). After two days they gave it back to me and told it has been repaired, I requested them to check and give, but they refused and told me that it is done and no need to check, but surprisingly when i came home and saw it was in d same condition and nothing was done, i called them immediately and reported the same to 1 of their executive named Mira, and to my surprise she said that u should have checked it and taken from here and now nothing can be done but you have to bring the dvd back to service centre.
Please take proper action against this service centre and help me regarding this matter, My name is Mohsin Cyclewala and my mobile No is [protected].