LG Electronics review: dvd player/recorder rh387-m with 160 gb seagate hard drive 236

water from the freezer is coming in to the vegetable tray leaking out from the door.

my cell error is defheap_free alwase on condiction not in of
remov the when it is off then on my cell no again same error

I have the Lg front loader at first I loved it. Then I realized that all of the clothes were smelling of mold. After investigation I found mold had formed inside the rubber in the front and the drain was also plugged with mold. I cleaned all of the filters and they wre all green with moldy waater. I ran a load of bleach only and this worked for about a month and it is doing this again. After spending that much money on a washer I would not expect this problem.

I own two televisions from this company and one washing machine. The golden eye television stopped working after 8 years of good work. I called the service center in my state [J and K] and they responded promptly. In the same period my 1.5 year old washing machine stopped working. the service boy was very cordial and got both working in a day. The charge 2200 hundred rupees. Within one month both stopped working again. The service boy came and worked on them and charged 1900 rupees. The tv is not working and the washing machine intermittently. I called him and he took the board from inside the tv saying he would be back in a day. Despite repeated calls he has not returned for over a month. What crooks are they employing to fleece customers!

I bought a new 50 inch plasma tv About 2 weeks later I noticed a green bar on left side The store had me call LG service in Alabama The LG service had me call long distance to a service company The service company called back. but never came out A month went by I again called service company, they had no record, LG had record and finally called another service provided No one called after a week. I ended up driving 70 miles each way to Atlanta to swap the TV A 50 inch is having not to speak of the $80 in gas.

LG never did service tv and their customer support had no clue as what service is including management which never followed up. I have 3 LG appliances and hope they don't break as the service center does not work.

Think twice before buying LG products!

Are you remembering to leave the door open after you use it?

I have a (Consumer Report rec'd) LG washer we got in June, and I haven't had this problem. The unit is also down in the basement. I have read about it from others in my research prior purchase, and they say this problem is common with all front loaders if you don't leave the door open. Also need to wipe down the inside of door and rubber seal with an old towel rag, if you want to make sure the excess moisture is removed.

But if you are doing that... then, I guess there must be a drainage problem happening somewhere in there.

Hi,

I have a 21 inch LG tV with Sub wofer and so on.. ( RT-21FD55VQ ), thanks to power supply some how my
Board got burnt away and it needs to be replaced. I gave it to A-One Service center as directed from LG Customer
support. They are making me waiting for 5 Long weeks, saying this model of board is not available ( FYI: I just bought
it 15 months back ) have they stopped making the board, and there is no compatible board for the same ?

It is pizzing my life have spent around 13K to buy the tv now no where to go.

- Ajit :(((

I recently purchased an LG washer and dryer from a Best Buy here in Georgia. About 2 weeks after the purchase I started having issues with the dryer. It would cut on, begin a cycle (any given cycle) and after about two minutes, the machine would cut off for no apparent reason. I called LG customer service and had to wait several days for a technician to come to my house to service the dryer. After spending an entire afternoon running diagnostics and replacing parts nothing worked. The technician then put in a request for an exchange, as the only other part he could possibly try to replace was back ordered until the end of October. I called that evening to express my disappointment that no fix was possible and to confirm that the exchange would occur. I was told by the customer service rep that I would have to wait another 24-48 hours to hear back about the status of my case. I received no phone call. I again placed a call to customer service only to hear that I have to wait to hear from the exchange department which will take approximately one more week, with the entire exchange process taking anywhere from 2-4 additional weeks. It doesn't end here. I again called 4 days later for an update on the status of the request and to see if the process could be expedited in any way. The rep who answered my call was less than qualified for her position and had to forward me to a supervisor (evidently asking for and keying in a case number was beyond her). The supervisor proceeded to inform me that 'as soon as I fax my receipt of purchase they'll begin processing my request'. No one up until this time had told me that I needed to do ANYTHING. Of course I was livid and asked what would have happened if I had not called to inquire and stumbled upon this bit of information. The supervisor told me a proof of purchase letter would have been sent out (probably adding another 2 weeks to the process). I'm at a loss for what could possibly take people so long to process a request and why it is so difficult to get prompt customer service from this company. My case still stands open and I must say as a consumer, I find this very disappointing. I purchased LG products because they are top of the line. I have a 20 month old daughter and simply cannot be without a washer/dryer for more than a day or so, let alone 4+ weeks! Having spent $800+ on this defective machine only to have to wait for at least a month for a replacement is unacceptable.

Im so beyond mad ..

We bought a new LG stove 1 yr ago, well the oven and 3 burners stopped working all of a sudden over 1 month ago.
The day it happened i called home depot where i bought it and they said i had purchased a extended 4 yr warranty so it is covered some one will contact me within 48 hours to come and fix it ok i said.

Next day noone called me, next day no call still finally i called LG and they gave me a number to the company they "hire" out to do repair work. I call them and they schedule a appt for someone to come out took them a week to show up.. then the guy doesn't even look at my stove he says oh whats wrong i told him he said oh ya its the control board...

OK why couldn't you have told me that 1 week ago when we spoke and you could've ordered the part then?
He had no answer.. so weeks go by no calls no nothing from them. When i had called them they were so so rude.

In the mean time we've been eating out and making mirco wave crap cause we have 1 and a half burners that work and no oven!

Long story short they still havent fixed it this was over a month ago ... I called they said oh we just got the part in we can schedule for some one to come out on the 25th?

So i will have been almost 2 months no stove are you kidding me ? why pay for a extended warranty if you cant get the stuff fixed?

The company they hired out is either lazy or way to busy ughhh i am so irritated

What should i do? Is this even right or fair?

Hi,

My Television is having problem from last 1 and half month the engineer visited the site and part of 1200 was replaced but still my Television is not working!

Thanking you,
Sudhanshu dawar
[protected]

----- Original Message -----
From: Rajneesh Madhok
To: ajeyshiledar@lgindia.com
Sent: Thursday, January 03, 2008 9:02 PM
Subject: Email from lgindia.com >> Customer Query

----- Original Message -----
From: Rajneesh Madhok
To: ashokchugh@lgindia.com
Sent: Thursday, January 03, 2008 9:00 PM
Subject: Fw: Callous Rude, discourteous behaviour of LG officials

----- Original Message -----
From: Rajneesh Madhok
To: thehindu@vsnl.com
Sent: Thursday, January 03, 2008 8:41 PM
Subject: Callous Rude, discourteous behaviour of LG officials

Ph: [protected] (O), 268210 (R)

Mobile : [protected],

E-mail: madhok_rajneesh@vsnl.net

Tele-fax: [protected]

RAJNEESH MADHOK

REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA) & ANTI-CORRUPTION BUREAU (GOVT. OF INDA) through karmayog.org

B-XXX/63, NEHRU NAGAR, ST. NO. 2,

PHAGWARA

RM/12/1/441 Date: Jan 3, 2008

ABSOLUTELY CALLOUS, RUDE, DISCOURTEOUS, FURIOUS, OFFICIALS OF L.G. KHAJURLA NEAR PHAGWARA (JALANDHAR OFFICE), LG Electronics(I) Pvt. Ltd. Opp Jassi Market, Village Khajurla, Near TVS Godown, G T Road Jallandhar

Respected Sir/Madam,

I went to LG office /Area Depot Village Khajurla, Near Phagwara to make a query regarding LG26LX7R LCD Screen. I hope this is the number, mostly the dealers specify it as 7R. As there was a difference in the price in the market of Rs. 6,000/- for the same product, I went there to enquire about the matter and wanted to purchase the product. As the market is quoting the price starting from Rs. 27,000, with variation to Rs. 28,500/-, 29,500/- Rs 30,500/-, 31,500/- & again Rs. 32,500/-. As there is difference of more than 20% for the same product in the same town. I became curious to know the fact. In this process how I became the victim of callous, rude, discourteous behaviour of officials of LG. The tale begins as under:

1. On 1st Jan 2008, I went to LG Office at Khajurla to make the query with the concerned Manager. Firstly the Security Guard was reluctant to reply anything. Any how he told me that today is off-day so no staff member is there.

2. On 1st Jan the company’s depot was also closed.

3. On 2nd Jan again I went to Company’s depot first. The official directed me to contact to the Office. Then I went to Khajurla office of LG Company.

4. Ond 2nd Jan, I requested to the Security Guard that I want to see the Manager. He said why & Who are you? I said that I am a customer and want to purchase an LCD Tv, so I have come to get the query. He said go to the market and get the knowledge from the dealers. On my insitences somehow he permitted me to go to office.

5. Then I met with receptionist and said that I want to see the Manager. She enquired Why? & Who I am. I repeated my purpose that I want to purchase the LCD and told her that I am a customer. She said “No”. You are not allowed. I requested her again and told her that previously I have purchased One Tv, One Refrigerator, One A.C. and the concerned Manager had arranged the deal. She said O.K. I just talk to the Manager. She went inside and came back and said the Manager? Who Manager? I said Mr. Sachdeva. She said O.K. She went inside and told me that the Manager will not meet you. Then I handed my Visiting Card to her that Specified that I am Distt. President of Bahujan Samaj Party (Khatri Wing). Then again she went in and said the Manager will not meet you.

6. After a few minutes an official came out Mr. Ashutosh Sharma [protected], He enquired the subject. I said I want to see Mr. Sachdeva. He enquired the reason. I told him the purpose. As he moved inside to enquire from Mr. Sahdeva as I tried to accompany him. He said Go outside. As I had just put a step inside the office I was made to Go Outside. I came out, after a few minutes the person named Mr. Ashutosh Sharma came out and said that you can not see Mr. Sachdeva. I requested him to arrange for the LCD. He told me that there is no Sales Personnel in the office at present. I shall make you a call shortly. After the expiry of 36 hours no one has called me.

GENERAL:

1. I must not forget to mention that the officials of LG are absolutely callous, rude & discourteous.

2. Is it that Sales Manager & the staff has been employed with a lesson of rude behaviour.

3. L.G. is dealing with the consumer durable products which have service Orientation. IS IT GOOD CUSTOMER SERVICE?

4. Whether the need is only from customer side & Sales Officers and LG officials are least bothered to manage customer.

5. Whether we the customers are not more than a mud that has no existence. It is Punjabi couplet “Roori de wi din badlde hun”. That the dust (After harvesting wheat crop) changes its time. As when it gets the help of the wind it reaches to the head who press it regularly.

6. Why LG officials ARE FURIOUS. Is it because the cusomer came from lower caste & had not asked permission to enter in his office. Though Mr. Sachdeva belongs to a caste which is prominently called “Refugee” or “Jhangi” in our community & I belong to a prestigious caste Khatri with Doaba based ancestors. Our ancestors have never sold cowdung cakes as Mr. Sachdeva’s community had been selling.

7. Though I never met Mr. Sahdeva, he must be living in inferiority complex. As this community had been deprived off from sitting nearby. That’s why he tries to behave like this.

8. I had not gone to get any sort of the alm from Mr. Sachdeva. Now I understand why our forefathers hate this Aroras (Sachdeva Caste people) because they people don’t have etiquettes to move in society.

The Sale & Purchase is the secondary point. The first point which all the advanced countries officials favour. That they people regard the Customer and don’t misbehave with the customers like LG Officials.

I hope that the LG officials will investigate the matter.

Thanking you,

Yours truly,

(Rajneesh Madhok)

I purchased a brand new LG refrigerator with a freezer on the bottom in May of 2005 from Best Buy on 20th street and Camelback in Phoenix and in January 2008 it died. I was told that it was the condenser coils and was designed poorly causing the coils to rust a hole int he water pan. I would not buy and LG and warn anyone who is thinking of doing so. there customer services is horrible english is not a first language and you cant escalate or talk to anyone who actually can help you. Another example of a big company who manufactures garbage for hardworking people. I have made it a mission to spread awareness about LOG refrigerators and will make sure i do as much knowledge sharing as possible.

dear sir
my mobile of incoming and outgoing service is stoped you plese fast activate my services and my mo no [protected]
my detailes
name amit kumar

I have brought a 29inchs LG television five days back, And i was told that u will be given a demo from the company.no one turned up, so, i called the call center plenty of times but they are telling me that ur house was locked.we didnt go out of our house for past 6 days.but here technians are playing games.if u people are not intrested in coming to customer place., u should stop givings ads .this is a vey big disappointment made to us ..., we brought a new tv and didnt open it for 6 days.i strongly condem LG electronics for this ..., and provide sme one for demo to my place as soon as possible.my phone number is [protected].

I purchased a LG Choc phone on November28/07. I had a problem on the 30th, which i returned to the store to address.The representative told me, , i did not know how to use this phone, and it was a battery, and I was a compulsive shopper, indicating the phone was my fault.She installed a new battery and did not offer to replace it as they advertise, or let me upgrade it..
Though less then pleased I took the phone back.Then on the 27 of December 07, I took it back again, as it went completely dead... with in a month of purchase.. so then they sent it away for repair, and gave me a loaner old phone.
It took 6 weeks or little more to get my " new" phone back, and I lost my photos, music i had purchased from their company..from a recent vacation.
I took my " new " repaired phone back and trtied not to think about the hassle the representative gave me..
The phone lasted a little while and then it died again, so was return Again and I have not gotten it back yet..
My phone and LG CHocolate has been boughten in Nov and I figured out that in 20 weeks since purchase I had it only 10 weeeks or less...
My Advise would be to Never Ever Buy a LG product, nor use BC Tel or Tac mobily ever.. Neither stands behind their product, orservice..

I paid $325 for an LG RC199H dvd/vhs player and recorder at Best Buy. The dvd player worked properly for 2 months. I called LG over 20 times trying to get them to back up their product. They are a Korean company that sells absolute junk. I purchased my son an LG dvd player in Los Angeles at the same time I got mine. His worked about 4 months and it also will not play dvds now. I will never purchase another LG product. I do not know why they are allowed to sell their junk in the US.

I never get my bills on time i.e. if they come sometime they come after the due date of payment or most of the times i've to visit the local office everytime to enquire about my bills.
I'm fed up with this kind of service & won't be able to continue this connection for long ( if the problem persists).

ICE MAKER STOPPED WORKING RIGHT AFTER THE WARRANTY` ENDED, THE TRAY FILLS UP WITH WATER, AND OVER FLOWS AND I HAVE WATER WHICH TURNS TO ICE ALL OVER THE FREEZER, LIKE A WATER FALL~ THE TRAY HAS A LINE RUNNING UNDERNEATH, WHICH IS THE PROBLEM, ITS NOT TIGHT ANY MORE, AND THE TRAY WILL NOT STAY STRAIGHT, DUMPING THE WATER OVER BOARD, FOR SUCH A EXPENSIICE REFRIG, WHAT A CRAP CHEAP PIECE OF WORK, FOR A ICE MAKER

My complaint:Its my LG intelloair 1.5 ton AC which was bought april 2007.in month of March 2008, i had display problem in my AC remote.I reported to the authorised dealer for LG service.Its been more than a month now and i dint get back my remote. They always give a answer that they out of stock for the model. This is a highly unacceptance answer from a leading company.I am completely frustrated with the product.u wont beleive me, i referred 4 people to buy the same product last year. i feel guily now coz of LG.I called a LG customer care no.(given by the service engineer) which was never answered even once.I beleive Customer care no. is something where people should be attending the calls(here it goes to missed call.ridiculous!)that no. is 044-[protected](and not sure whether this is really a CC no.)

My question: Its good to see that you are asking for the feedback, but are you people really going through these complaints and taking necessary actions?

Very poor customer care and services. The team leader Rekha from LG air conditioner service center promised to call back and never called back. When you call them back - they dont pick your calls.

Pathetic service. Please think twice before purchasing a LG airconditioning unit to your house.

Sir,

For about two months whenever I recharge my RIM with Rs. 201/- the amount is being deducted speedily although I use mobile oftenly. Kindly check whether any facilty has been activated. If so, kindly deactivate all the facilities or the ringtone, if any, downloaded in my mobile. I want to limit my mobile only for incoming and outgoing calls. Pl. do it immediately.

Thanking you.

Mobile No. [protected]
Sanjeev Kumar Varma
103 & 105A, Abhishek Apartment
Mauryapath, Khajpura
Bailey Road, Patna 800 014

I purchased an LG RH4810W DVD Recorder a few years back and soon discovered that the 80GB hard drive that it came with was too small for my needs. I contacted LG and inquired if a larger hard drive could be installed. LG stated "No, a larger hard drive can not be installed." Out of curiosity I decided to install a 200GB drive I had spare and to my surprise it was immediately detected and functioned properly. Seems like LG will say whatever they need to say to convince you to buy another product rather than upgrade your existing gear.

I have since purchased another LG DVD Recorder (SD Tuner) and straight out of the box the tuner was faulty. I took it to their authorized repair outlet in my area where they replaced the entire inside (circuit board) of the unit. When I got the unit home I plugged it in and the same problem existed.

The 69cm TV I purchased at the same time also turned out to be faulty. The screen has 2 massive dull spots where next to no colour appears, the image vibrates from side to side and on the left side of the screen the picture is compressed. This unit is also in the repair outlet. I pay $1000 and I can't even use the darn things.

Both items are currently in shop being serviced.

Needless to say I WON'T be purchasing any LG products EVER AGAIN.

I have LG TV 21" Flatron with PIP facility.
I have lodged complain for its repair vide complaint
nos : [protected] Dt25/05/2007, [protected] Dt 04/06/2007
then on 06/06/2007 at 4:45 PM no number given,
17/06/2007 at 5:00 PM no number given then again
[protected] Dt 03/07/2007 at 4 PM.

Besides the above complaints I have contacted the repair center many times to get empty assurance.

I was told that Tuner has gone bad and the part is not
available.

More than 3 months has passed away. I wonder what LG
promises service within 24 Hours - in my case this
much delay.
Can you help me ? the TV is lying at your Authorised
Delaers shop at NOIDA since long.

Horrible service. LG should be blacklisted. They'll treat you like donkeys when you ask for service.

Do NOT buy LG appliances! Period. We bought high end LG stainless steel dishwasher and microwave. Both died within 6 months and TransGlobal (the company that repairs LG in Canada) has terrible service. The motor went in our dishwasher and we waited 4 weeks to have it replaced (it was only 6 months old). It's still not cleaning the dishes in the upper rack. The microwave died a few weeks later - power supply went. LG's quality is terrible. Don't even consider buying LG.

i have got a lg L1515s lcd monitor and its 1year old

it has got some black thing at the right corner of screen sir
so i would like to know why it has happen so?
and as it is given 3 year warenty
so soon it is getting spoiled why...?
please response me

thanking you

I paid 1700 for a front loading set back at the first of the year, well a month later the heating sensor went out on the dryer no big deal. i thought mabey jar in shipping. well now its october and i have had to have it fixed 5 times! this is stupid, so i call lg they say well the repair man must say it cannot be fixed for us to replace it! well it can be fixed! but its just the point i have spent more time with it not working than i have using it!so after the warranty goes out i will be stuck with getting it fixed every 3 months! so my advice is they are a nice set and i love them but i will never buy LG this has not been worth my time or my money!

I have an LG 86OO
SN 710KPCAO147923
I have sent my phone in for repair twice now and I am still faced with the same problem. The bluetooth is failing to stay connected. I have been without my phone for 12 weeks this year so far. As a customer, I am very dissatisfied. Telus has offered me another phone at the cost of $50. I don't think that I should be required to pay anything. I would like my phone replaced to avoid another length of time without it. Although I was given a loner phone, it did not have the features that I had previously paid for. Thankyou for your attention.
Patsy Mathison

i have the same problem... and looking online for answers, I found this problem to be very common. It seems as though LG could care less or admit this problem exists. Seems like a total joke, and I would never purchase another LG product for as long as I live... They don't care about us consumers, and I think it's a shame... maybe even a crime!

never buy a LG, horrible customer service support. LG is a POS! manufacture does not disclose HE detergent use only causing mechanic failure

getting ER FF will not stay cold LG support told me to unplug for 10 hours if the problem returns on a daily basics call back...

I purchased an LG DVD recorder/Video Cassette Recorder Model RC700N. When I put a DVD in, it takes 5 to 20 times closing the tray before it reads. The visual quality is fair, it does not up-rez well.
When I called LG, they said they would send a label for repair. 3 weeks later I followed up - again no label was sent. On the 3rd call, they told me it was made by RCA and they didn't service it. It is currently listed as a product on the LG website. A request for repair on the website was ignored.

I won't buy anything made by LG again.

Six loads in six months. Do not buy a LG washer/dryer, they look good, sing songs and have a light show... to bad they don't wash clothes. They leak and the repair man hates them.

My LG Video and DVD Recorder RC 897T had a 25% failure rate making DVDs. Since then the picture on my TV would go black until I whacked the top. Today my LG recorder died.
And the problems started after the warrenty ended.
Imagine such a sleazy corporation that designs their products to fail after the warrenty expires.
Do not purchase LG products.
Type in LG Sucks into Google and marvel at the results.

Purchased an LG dishwasher from Best Buy in February, 2008. Dishwasher worked great up until the day before Thanksgiving and went dead. Tried troubleshooting over the phone with LG and subsequently waited two weeks for technician to come out and take a look. Tech determine it WAS broken and then had to wait another three weeks for part. Tech installed part but still didn't fix the problem. We're now past Christmas at this point (when we needed it most). Called LG and they tell me that because the tech didn't fix it, they'll send another repair tech out to review problem. New tech looks at it, calls LG tech support and they walk him though it, sounds like it's working and walks away. I am still seeing the same results, it's not working. LG insists (all the way from INDIA) that it works. I'm at my wits end. The repair company comes back out, determines that there is still a problem and tried to contact LG to advise them the dishwasher is still not working. They said, we'll send another part. Two weeks later, we get the part, it's STILL not working. I called LG and asked what more do they need to determine that this is not repairable? They said they need confirmation from the tech. The tech called LG and they told him they have other customers to service and can't help him and HUNG UP!. So, it's now been FIVE MONTHS going back and forth with LG and Best Buy and we can't get help because the warranty is with LG who won't listen. Today, March 6, 2009 I contact LG on my way to work to ask what can I do to make them understand that my dishwasher is not fixed, several repair techs have said the same thing - customer service says, I have to send for review it will take 5 business days. I said, I've heard that before - they told me that my report went to the wrong department. So what happened when it went to the wrong department - nothing? I received a call this afternoon from the first repairman saying that I need to sign off on his work or LG wont pay him. I say for what? I'm still without a dishwasher. He said, well, if you don't sign off on the work than LG said to bill you!

During all of this, I also get a letter from LG saying the Dept of Energy tested their refridgerators and determine that the energy rating is reflected a higher usage! The same model that I purchased in the package deal of fridge and dishwasher from Best Buy. Need I go on?

LG stinks and I will never, EVER, buy another product of thiers. In fact if it were free, I wouldn't even give it to the homeless, that's how bad they are!

My new LG Dishwasher doesn't work worth a crap. I complained to Home Depot over 6 times before a repairman was sent out. The repairmen came out, determined that some component was bad, so he ordered a replacement. After two weeks he came and replaced the part. The result was still the same. Finally, I was told to increase the tempperatue of my water heater, run the hot water untill it was scalding, and then start the dishwasher. No change." I now have to prewash my dishes, and then put them in the dishwasher for a final cleaning. LG dishwashers are the worst that I've ever used.

I also have a front loading washer with mold on the rubber inside the door. Would never buy anything LG

I will never buy another LG product or buy anything from American Electronics Appliances. Tromm stream washer 2 1/2 years old has had 3 service calls in the last 5 months.
American Electrics Appliances will send a repair service out but,
they never have parts. It takes at least 2 weeks to have the machine repaired. The last scheduled appointed they called and cancelled due to service person on duty had a family emergency.
Needless going on weeks 3 after the first service call the machine sits here collecting dust. Worst appliance and service I have ever experienced.

We bought an LG 50 in Plasma and have had it just about a year. We came home from work turned the TV on and saw a line across the TV, also now a breakage under the glass. I have been going back and forth with the call center which by the way never has updated info, and never devulges the Supervisors name. This is increadibly frustrating. We sent pictures of this to them and have been waiting for over a week for a supervisor to respond. We then get that they feel it is physical damage? I asked to speak to the supv. So he/she can tell me this, and I was told " Well he said it Looks like it could be physical damage" Now, after a week again we get another call from a local repair center who again before coming out to see it says they believe it is physical damage. HOW? They must have a standard answer... This is the worst experience of my life. I will never buy another LG product and if they do not replace this TV I will sue them, and do all I can to blacklist this company. They are awful!

I am glad you were able to get your replacement unfortunately it cost you time and money on your part in order to have it resolved. I guess good business practice and integrity are out the door when LG is in question. LIFE IS NOT GOOD with LG!