LG Electronics’s earns a 2.2-star rating from 1538 reviews, showing that the majority of electronics consumers are somewhat dissatisfied with their products.
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terrible company, selling bad products
It doesn't clean the dishes at least half of the time. The detergent does not get dissolved. After nine months of operation on my LG LDS5811WW, it appears that the motor has burnt out, and getting a service appointment has been one problem after another. This is the second major LG product that I have had problems with (the other was a TV), and calling customer service is an exercise in futility.
The complaint has been investigated and resolved to the customer’s satisfaction.
big mistake
When we bought our LG RZ-20LA70 we were quite pleased but after a year it blew up! We called LG direct! But wasn't them direct was a sub contractor help line who couldn't help! Called them 3-4 times! Wrote to LG twice with no reply. Technicians report was the main circuit board had blown. Cost of repair of £150 + I WOULD NOT RECOMMEND BUYING LG LCD TVs TO ANYONE AS CUSTOMER SERVICE IS REALLY BAD. We have been since to many electrical outlets and to which none of them advised LG. Shame we didn't visit these first. £400 + television (at the time) useless now! unless we pay for repair. TV manufactured Sept 06 and we purchased Sept 06 TV was actually turned on October as it was a present TV died October 07. If buying LG take out the extra warranty because you will get no joy otherwise. They just don't want to know!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am sure about it that the buyers are suffering from a post-purshased aguish. I have been a victim of LG and I purchased LG Home Cinema- DV-55. They gave me the gurantee for one year of its best working but very unforgettably I found it worst the very next day as no film was displaying on the screen and a bad quality of sound exposed the Quality of LG product to me very next day . I like the company to take action against the showroom in Karachi and asked me with all proofs. I like that to be replaced or refunded.
YASEEN GHORI
KARACHI, PAKISTAN
As a hairdresser, I useg Loreal color 45 yrs. and was very pleased w/every Color.
NOW, For YRS.I've used your face creams for many Yrs.
I cannot tell you how disappointed I am w/all of your creams. SHAME ON YOU.
. I could pick up a cream from the Dollar Store that would do as much as all of your creams.
Please live up to your claims...
Jackie Bernard
defective lg &premium& dryer dle2532w
What happened?
The Drum separated from back housing rendering the LG Dryer completely useless. The service tech said LG should cover since this was a defective design. LG refuses to cover since it's older than 1 year.
History:
Purchased a 'premium' LG Dryer. 4 months after purchasing there was a problem with the dryer. Called LG and stated that it was noisy, but service tech they sent out did not find anything wrong so he replaced the motor.
5 months after the warranty was up, the dryer completely stopped working due to a safety switch failure which I had repaired out of pocket.
4 months ago, the drum completed separated (which was probably why the dryer was always noisy, and cause of lint accumulation which burned out the safety switch).
Letter to LG: (this is the 3rd attempt to have LG repair and the latest)
Customer Service Product/Model No. : Laundry Dryer/DLE2532W
Dear LG Service Representative, I'm writing you regarding a defective 'premium' LG dryer I purchased. On 05.31.03 I paid $770 for this LG dryer at Best Buy On 11.26.03 I had Warranty Service performed because dryer was noisy and vibrating, MR. APPLIANCE could not find source of problem but replaced motor. On 12.01.04 dryer stopped working and I paid out of warranty service to replace relays that protect dryer from catching on fire. On 05.05.08 the noise became substantially louder and I tried to get service without success - but the service technician stated this should be covered under warranty since this was a known defective design, where the drum becomes separated from back housing. Please note too that this was a problem I called in 6 months after purchase, and probably the cause of the lint build up killed the dryer that I paid for repair out of pocket to repair a relay. Please let me know if you are willing to cover costs of parts to repair this $770 defective LG dryer like should have been done to begin with. Thanks in advance for your help. Sincerely,
LG Response:
We are delighted to hear from you as our Valued Customer. We sincerely regret that you have experienced difficulties with your LG Product. While we constantly strive for better ways of keeping maintenance to a minimum, occasional failures can occur. The manufacturer’s limited warranty is designed to take care of any failures in the early life of the unit. Once this warranty has expired however, the consumer becomes responsible for any repair. Your unit is now out of the manufacturer’s warranty and we are unable to assist you with the expense of this repair. If you have other questions or concerns, please do not hesitate to contact us again either via email, or by calling our customer service division at [protected] at your convenience. Adolfo C E-mail Administrator Customer Interactive Center LGEAI
In summary:
If this is how LG treats their customers who are willing to pay TOP Dollar for their "Premium" Products - then Buyer Beware! I will never and would advise folks to never buy their products. This dryer is a pc of junk.
We bought ours used and on day 2 it stopped working. I discovered the lint trap tray is the actual culprit. It has a rubber trim and I noticed ours had a small section missing which caused lint to fall into the unit. My husband took it apart and there was TONS of lint...piled up on the heating element and all inside. A wire was even singed. It cost us $150 more to have it fixed and it was a total fire hazard! BIG TIME fire hazard! It also melted the wheel that spins the barrel.
I agree with Jeff, we also purchased the same dryer and 2 years ago it started thumping. Upon inspection the drum is split open on the seam just inside the door. The dryer has very low hours, this is definitely a known defect that should be replaced under a recall. There are literally thousands of units with the same problem, and LG has no liability? Where is the BBB.
A.Wood
warranty / fraud
I purchased two 125cc Go Carts from Legion Global (LG Wholesale) on 11-9-07. One of the cats broke down the first day I ran it. Since then i have spoken to them about 50+ time about the parts and I get the same story every time, they will check and get back with me or they are in the mail. Not only that, they took my money for the shipping of the parts on 2-25-08. As of today 10-27-08, they have never returned a phone call and i still do not have the parts. This company is fraudulent and something needs to be done to keep them from ripping off everone who makes a purchase from them. I have spoken with someone named Matt in the parts department, and an Ellie, I dont know what she does, and cant get any answers. This place is an absolte JOKE!
I agree, but it gets worse. We purchased the 125cc super wrangler and it broke down the first day as well. There is a flaw in the engineering of the go kart. We have to keep ordering the same part over and over again because every time the go kart hits a bump, the piece brakes because it is right next to the frame. It is engineered to brake. Go karts are meant to be ridden in rough terrain, so the location of this part should be elsewhere.
Abosolutely aggree this place is a sham. I bought the 125CC super wrangler go kart and this thing is a piece of crap. Can't get throught to anyone at the business. When I do call I get hung up on, and if I do get through to someone then they can't understand what my problem is. When the go kart came there is no assembly manual or anything to tell you how to put it together. Never have gotten this resolved. They need to have as many people that have had problems to report them to the attorney general. They are total scam artists.
motor
motor leaks oil, bolts falling out in several places, axle nuts coming loose allowing axle to shift, battery does not hold charge for any length of time, called an ATV but owner manual says not to ride on hills or climb up inclines ( what does ATV mean anyway) false advertisement in my book. These 4 wheelers are less then 2 weeks old, and all this happened after 1st day! I am going to visit these people in person and I live 600 miles from them. They will understand what a Redneck from Arkansas will
do after I am done!
These people are con artist, I bought one in July broke down would not shift in less than 4 months, they had it for 2 months and never called one time, after I filed complaint with BBB some half wit from their Memphis store calls and tells me they got it ready and I owe over 800 bucks for repairs, their response to BBB complaint was nothing but lies, their theme as you can see by all the complaints is customer abuse, my unit had 50 miles on it, was garaged and adult driven for the 50 miles it had on it, not done with them yet going to see lawyer and state attorney, best thing we can do is spread the word on these crooks I can assure you I will cost them more in sales than what they think they have stole from me.
Had it for seven days now, maybe have six hours on atv.battery will not hold charge, went and bought new battery, still wont turn it over, starter now shot! Pissed off seven and ten year old. Try to explain to them why they can't ride it. Happy birthday to them!
screen problem
Hi !
My name is Santosh Upadhyay. I am your customer as i have bought LG Flatron 29' T.V. in Feb. 2009. I would like to bring your attention that, I am a very dissatisfied customer as i have been through with a lot of inconvenience bcoz of the bad and disgaceful services. I have been a long time LG customer but now to be very straight forward with you, after going ahead with this situation, i will never plan to buy any LG product or will recommend to any of my friend and family. I have a very bad experience about the service from LG and Home Town. Previously i had a faith and confidence in the brand that if i will buy any product that would be of LG.I have bought this TV in Feb and from that time onwards it has been replaced thrice and now once again it is on the way to be replaced. I have complaint to the customer services in home town then LG but they are keep sending technicians to repaiir this, which has been done two times already. TV is malfunctioning as i am not able to view anything. Display is not working.
I am fed up now and would like to mark a very serious complaint against this to some one in the highest authority. It is my hard earned money and giving no results possitively. I don't know what should i do. I am really in trouble and want some one to please resolve it ASAP so that i can live my life normally.As market is so competitive and every company is looking to provide the best customer services, I would like to request you to please go through with this e-mail and take some serious action against this. I have already spoken with the Area Manager Mr. Manish Gupta, Vaishali and Mr. Rajiv but didn't get any satisfactory reply. Every body is just beating around the bushes. I would really appriciate if i will get my faith once again in LG or HOMETOWN.
With a great hope waiting for reply,
thanks & regards,
SANTOSH UPADHYAY
Sr.Manager.
HCL BPO Operations.
Contact +[protected], [protected], [protected].
Email - [protected]@hotmail.com
[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
my lcd screen is half is looking black and half is normal
terrible repair service
We purchased a LG dishwasher for $800.00 from Best Buy along with the maintenance agreement. Two months ago, August 2017, I called Best Buy to let them know the dishwasher was making an odd rumbling sound. They sent out a repair man who was here no more than 10 minutes to tell me the dishwasher probably had a seed or some loose food rumbling around and the dishwasher was just fine. September 12th I called Best Buy again because now the dishwasher was not cleaning or drying the dishes at all. I was told that it would be 2 weeks before a repairman would be out. Two weeks went by, a man from the “Geek Squad’ arrived. He looked at the dishwasher and quickly surmised that the motor was not working. Of course he did not have the motor with him; he advised he would have to order it. I asked how long that would take, and he said at the most 10 days. It has been an entire month since I first called in the repair and I still do not have a working dishwasher or have yet had anyone return. I called Best Buy today, October 10th asking where we were in repairing my dishwasher and was informed that the part order had been cancelled. I asked, why? The woman said she was sorry, but that she really did not know why. She said she would turn in an order to reorder the motor. I asked how long would that take? Four days, but that she would put a rush on it. This is unbelievable to me. No one called to let me know that there had been a cancellation in the order, no one called to let me know there was a delay. Of course I have to take time off work everytime the repairman comes out.
I vow never to buy a single thing from Best Buy again.
LG top price dishwasher, 18 months old:
MOTOR BROKEN - leak into apartment below, ran through ceiling fan
repair cost: almost $ 400 (+ wallboard, repaint, new ceiling fan...)
finally found 1 single repair agency - waiting a month now
- repair man recognized horrible sound: happens all the time
I detest LG. Huge waste of time, money- aggravation level through the roof. My dishwasher has never worked properly... doesn't clean, doesn't dry, takes too long to cycle. Pump went bad- not covered by warranty. 5 weeks, $350 to get a new one that has gone out after only 4 months. (There is only a 90 day warranty of the pumps) This company should not be allowed to sell in the US. I'm writing off my losses and buying a GE. New Orleans
I am currently having the same problem. The motor on our lg dishwasher went in just over 2 yr of use. This is the 3 rd problem we have had with our dishwasher the 1st was in the first 2 months of owning it. . The problem is not with best buy but with lg itself. LG is terrible about having knowledge on thier own product, service help, getting parts, Now that I can get the parts it will be over $600 plus labor, the motor is only covered under warrenty for 2 yrs. so now my high end dishwasher is done in as well as my pocket book. My advice shop best buy, Just DON'T BUY LG>>>>>
warranty service
I purchased an LG dishwasher with a 2 year warranty. After 1 year the dishwasher stopped working. I've been waiting for a part to fix the dishwasher for 6 months now. I have called LG several times regarding this issue. They have done NOTHING!!! I have registered a complaint with the Better Business Bureau. DO NOT BUY LG APPLIANCES they do not full fill their warranty agreements!!!
Read full review of LG Electronics and 122 commentsbad service
On 29th of JuLy, I gave my KG 800 to LG service, because it wasn't working (IMEI No:[protected]). Later I learned that it was waiting for a part to be imported, so that the rapiar could be completed. On 25th of August, I called LG Turkey call center. They said that the part had arrived and I could take my phone in a week. I called again the next week. They said that they were waiting for the part(!). Today, after 3 weeks of my initial call, I am still waiting for the part to come.
Moreover, the 30 working days limit of service duration has been completed and they must give a completely new product now. But they say that since the main board of the phone will be changed they won't give a new phone.
LG Turkey didn't call me at all to inform me during this process and when I called them they provided either wrong or unreleated information.
I am still waiting for my phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
product is junk
I purchased a LG RC199H DVD recorder/VHS combo from Best Buy and the dvd player lasted about 9 months. I sent the product to LG and they told me that I needed a new dvd player. I paid them $70.00 to install the new dvd player. The second dvd player worked for about 6 months and then went bad. I called LG and they said I only had a 90 day warranty on the...
Read full review of LG Electronics and 6 commentspower supply
I am an American living in Spain who was looking for a DVD player with a hard drive to record programs while I am at work. Besides a programmed record mode, I was looking for a machine that can record in 2 languages (in Europe, many American shows are shown in translation, but a second audio channel offers the English audio feed).
The LG 497H seemed to fit the bill. The shop assistant assured me that yes, indeed, it could record in 2 languages, and of course, it had a programmed record setting. I bought the apparatus.
When I connected it, I found that it was capable of recording in English when I manually hit the record button. But, I could NOT record in English when I programmed it. After 2 days of configuring and trying every possible thing I could think of to get it to record in English using the programmed recording mode, I gave up and decided to contact customer services.
13 days later, I received a reply. The machine can only record in a second language if you are at home. It is impossible to record in a second language using programmed recording. What's worse, the store that I purchased the DVD player from has a 2-week return policy. Since LG took 13 days to respond to my one question, I cannot return it. LG has begged my pardon, but made clear that they will not return my money, nor will they exchange it for a DVD player capable of 2-language programmed recording.
I feel violated. The customer service rep argued that nowhere in the owner's manual does it claim that the 2-language recording and programmed recording work together. This is laughable! I asked if LG's television manuals claim that the audio and video can work together at the same time?
So, the LG RHT 497H was designed poorly. This is to say, some engineer thought it would be a good idea to allow for dual language recording, and a good idea to allow programmed recording, but overlooked completely the fact that someone might want to use the 2 features together.
And, LG's Spain Customer Service Department took nearly 2 weeks to answer a simple question, which resulted in my being unable to return the poorly designed product.
And, despite my having pointed out both the design flaw, and the poor customer service which has caused me such trouble, LG has begged my forgiveness, but refused to help me!
Thanks for Nothing LG!
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service
My 1 year old TV stopped working 1 month to the day after the warranty expired. When you pay $1000 for a TV you expect itto work for a few years. Turns out the hardware was fried. I left 3 messeges for the manager who never returned my calls. I called the service center who set up a service call for the following week. He never told me I could take the TV into the store to get a diagnosis for a fraction of the cost of a service fee. The service technician came the following week and within 2 minutes said the mainboard needed to be replaced. His fee $107 (for 2 minutes!) I asked for a receipt for my payment and he didn't have one. I offeredto follow him to the drugstore so he could make me a copy, but when we got there and he learned it cost 10 cents to make a copy, he refused. I paid the 10 cents to get a copy of his work order showing my payment. UNBELEIVABLE! I took that receipt went directly to the store and asked for the mananger who didin't return my calls the week before. He kept me waiting a few minutes and I went looking for him. I found him playing around with a radio. I asked him if that radio was more important than a customer? I was fuming and less than impatient with him. He said he would contact his superior to help me with my TV. His superior called to tell me there was nothing he could do. I should have purchased the extended warranty. I left a dozen messeges with 2 different Regional Managers and the Supervisor is the escalation department at the corporate and to this day, no one has returned my calls. The technician called to inform me that in order to fix my TV the part would cost $540 and labor would be$200. I called LG directly and they paid for the parts and labor to fix my TV. Conn's could have made that phone call in the first place. I have spent over $10, 000 at Conn's over the years, but from this day on, I will not even buy a toaster from them. If you need quality merchandise and quality customer service - SHOP ELSEWHERE! CONN'S SUCKS!
scam and cheating
I have purchased a LG Microwave, after 1 yr. 2 months the the front membrane (skicker) starts malfunctioning, I report it to the service center they said that we will replace this part, I left my microwave there on 28/07/08 (job no.521) after 20 days they said the company is not providing us the right part, so you wait for some time and returned my product with some temporary arrangements and said that now only the start switch will work. Today it is over 1 month my microwave is lying is with me and now the the heating is also stopped.
I AGREE ..GUYS WE SHULD GO TO COMSUMER COURT
Kindly refer a copy of the mail to sent to LG.
Dear sir,
I had bought one LG mircrowave oven, few years back. About 2 months back it stopped working and I had registered a complaint with LG under complaint no.W9C90300410. LG mechanic has visited our place, opened the microwave and said they have to replace the PCB. They iformed us that if the PCB is availabale in Goa they will come and repair the microwave the next day; other wise they will get the part with in a week and set right the machine.
It is more than 45 days now and I have made at least 100 calls to [protected] and also to your dealer Star services at 2464630. Your call center people give goody goody promises and your dealer does not lift the phone 99% times and if I get him luckily, he also will gives me a promise. My microwave is not yet repaired. I have never come across a more lousy servive from any other manufacturer. Before I throw this machine, can you tell me whether you will reapir this?
I would request you to give me a feed back as to whether you will do some thing for this or I have to forget the machine.
With Kind regards,
John Kuryan.
TEL: [protected]
Mob: [protected]
LG is also becoming a fraud company. Number provided on website not working. online complaint registration not working. Customer care does not know anything.
Total dissatisfaction.
bill lost and not able to get duplicate bill
I put my complaints on 18th august regarding cooling of my refrigerator with no. w8c81807351 but they said if you have bill we can consider under warranty which is not missed so request to issue duplicate bill to victory electrics Rajkot from where we purchased this refrigerator but they have not able to provide me the same so I pass the request to company...
Read full review of LG Electronics and 6 commentsdefective handle
Bought a LG GR-621RW fridge 5 years ago. Every 14 months, we have to get a new handle because they keep breaking. Hassle, hassle, hassle. Never buy LG.
I had the same problem as well. I just called LG Customer Support and they said they would send me out a replacement (5-7 business days). Customer service also gave me no hassle.
Ontario, Canada
I also have the same problem with the handle. I have had mine replaced 5 times in the past 6 years. Upon calling LG, they have never given me a difficult time replacing the handle. They always send one out right away. The last one I received was supoosed to have been made with a stronger material. I am hoping that is the last of the broken handles. Other than that, I have had positive customer service experience with LG and they never hassle me for a copy of my receipt unlike some other companies.
bad service
Bad service of lg service center the people over there are not at all responsible about there duties because we have given a home theater for service. Which is given from past one month. Till now they haven't gave our home theater and even they are not responding to our call. I hope that company will take a serious action on your service center and make the...
Read full review of LG Electronics and 22 commentsworst customer service - lg split ac
Hi
I hav bought a 1.6ton split AC. And its sensor/display is not working. I had registered a complaint 3 months back and for every folloow up i make, i get the response that " it wil be done tomorrow". Purchase was done in march and the product didnt work properly not even for 3 months.
Worst part of it here is that, LG has got an the worst service centre (thane maharastra) and nothing is happening there.
I need this to be fixed asap. I will see to it that none of my friends buy a LG product if this request takes some more days...and I will go to consumer forum .
my case number: w8c62804170
Thanks,
Santosh.
I had been gifted on room split ac, which is giving problem every month. first the complint has not been attained properly, yet if attained on my fault booked at toll free number [protected] and complaint number C1081228132 then 2 guys( one of the name was dewangan) came and misbehave at my residence with ladies in my absence.
And after talking with the head at raipur cg lg service center [protected], they told they will not going to attained the fault.
Kindly consider the case as the harashment from the company and faulty equipment provided by the company.
my email id is : sundeep.tiwari@yahoo.com
MY NAME IS JITHESH KUMAR, I PURCHASED 1 TON AC FROM BHARAT ELECTRICALS, MAVOOR ROAD CALICUT, IN MARCH 2010 .
NOW WITHIN THE SPAN OF THREE MONTHS, AC GETTING PROBLEM FOR THE THIRD TIME . AND NOW THE OUT DOOR UNIT OF MY AC IS IN SERVICE CENTRE AND THE INDOOR UNIT IS IN MY HOME.
I PURCHASED AC TO BE HAPPY AND TO RELAX. BUT UNFORTUNATELY ITS A NIGHT MARE FOR ME NOW.
SO I REQUEST YOU TO TAKE THE UNIT BACK AND PAY BACK THE MONEY, OR GIVE A FRESH UNIT.
FEEL FREE TO CONTACT ME .
JITHESH KUMAR
THAMBURAN KANDY HOUSE
POST EDAKKAD KUNDUPARAMBA
CALICUT
MOBILE NUMBER IS [protected].
I HAVE REGISTERED A COMPLIAN ON THE 17 APRIL FOR THE SERVING OF MY AC HOWEVER TILL DAT IT HAS NOT BEEN FIXED, IT SEEMS THAT I HAVE NOTHING ELSE TO DO BUT SIT IN THE HOUSE AND WAIT FO THE AC SERVIVE GUYS AND AFTER GIVING THEM CALLS EVERYSINGLE DAY AND PROMISES BEEN MADE TO DO IT IT HAS STILL NOT BEEN DONE, I EVEN TRIED TO CALL THE SERVICE MANGER BUT IS PHONE IS ALWAYS BUSY OR HE DOES NOT ANSWER, WHEN YOU BUY A PRODUCT IT IS SUCH A ROSY PICTURES BUTTHEN THIS IS WHAT THE CONSUMERS HAVE TO DEAL WITH, I HAVE A CHILD WHO IS 2 YEARS OLD AND IT IS BEEN DIFFICULT FOR ME TO DEAL WITH ALL THIS DRAMA THANKS AND COURTESY TO LG SERVICES FOR THEIR LOUSY AND UNPROFESSIONAL SERVICE.
I requested for servicing of LG ac which I bought in JUNE07 on 26th April2008. I was given complaint No N8c42608881 & assured that the technician would come between 9 AM and 1Pm on 27th April. Since no one contacted me or came I gave a reminder on 28th morning. Iwas tiold that as per the entry in the records somebody had contacted me even though no actually contacted me. I was told that an urgent request has been made and the techniciad would come at 4.30 Pm. No one contacted me or came . I gave another reminder at 530 Pm and was told the same thing again. It is indeed shocking that even after 96 hours there has been no response 7 no one has come. Will be grateful if the matter is investigated and a technician is sent to service the AC at the earliest.
harrased customer
[protected]
I had asked for Service for 3 windows and 1 split AC on 12.4.08, nos. 98C21200582, 83, 84, 85. On 12.4.08, men from service center came and serviced 3 windows and 4 spilts (as per their record well the truth is they did nothing just asked questions and saw the AC) . The truth is i have only 3 windows and 1 split AC .
On 14.4.08 i complained and subsequently they came again and service 4 splits (as per record).
From 14.4.08 onwards when io switched my ACs on, they were not cooling, So again on 17.4.08, i compalined nos. N8C4170027 and then i was informed the Acs were not having gas. Technically as informed by trade pundits, AC are serviced only if they have full gas in them.
So how come my ACs were serviced without gas, thought he truth is that the service man leaked the gas to either extort money or just to harras us.
Secondly how my 3 windows and 1 split AC have become 3 windows and 4 spilts.
Pls take this issue seriously and revert back immediately on my no. +[protected].
Mukesh Goel
i had lodged my complaint on 24/04/2012, on [protected], request id is RNA120424026672, but no action has been taken so far, it's really disgusting.
I have registered to service my 2ton AC (which is under AMC) on 4th June (C [protected]). But till today(8th) nobody attended neither contacted me despite several reminder. v.v.v poor service.
I called your services 2 days before for the service of my AC but no response from your side.
Not giving first free service even though several reminders 5 months have passed for AC
AC not working given complaint several time no one have turned up to attend.
lg front load washer always of balance
Purchased a front load washer from a store called RC Wiley june 1st washer was delivered june 17th. When washing my first load of clothes in my lg front load washer model #WM2455H I noticed machine shaked really bad. Just moving into my new home I found time to call two weeks later to the store who delivered the machine. They came out and looked at the washer and told me that there was a problem with the suspension inside the machine it probably needs to be changed.The tech. from RC Wiley said he would turn it in to his boss. Two days later a tech. from LG electronics came adjusted the legs on the washer ran machine through one cycle machine ran ok at then. Two days later washer started shaking more violently than before. I called LG spoke to a supervisor july 18th to still have not seen a tech. They said they would call me when they found a appliance service to come out and repair the washer. The last person I spoke to Sunny on july 28th her # [protected] ext 7010 never called me back which she said she would.I would like machine changed.
The complaint has been investigated and resolved to the customer’s satisfaction.
NEVER USE LG ELECTRONICS FOR MOBILE PHONES - AWFUL CUSTOMER SERVICE - NEVER RETURN CALLS - HOLD YOUR GOODS TO RANSOM UNTIL YOU HAVE PAID FOR YOUR PHONE THATS NOT BEEN REPAIRED AND STILL UNDER WARRANTY -
TELL ALL YOUR FRIENDS AND FAMILY THE COMPANY SHOULD NOT BE ALLOWED TO TRADE!
I have had the same issue with no help... LG Customer Service is NON-EXISTENT! I HATE LG!
sump dead/no help from lg
Where do I start? First off my experience with LG corporation has caused me to shout it out loud to avoid this company at all costs and don't be fooled by their clever advertisments and flashy looking products. The quaility is not there. The customer service is not there and the compasion towards the consumer is non-exisitant. The story starts off with a purchase of a new LG dishwasher 5811 in April 2006 (installed and in use by July of the same year due to renovation). From July 06 to April 08 the DW seemed to operate good. It was quiet and seemed to clean pretty well. We had noticed strainge noises and occasional leaks that we assumed were from wet dishes being placed inside the machine. Later we would find out that this make had LOTS of problems. In late April 08 the machine stopped working and an "LE" code came up on the display. We contacted the "GE Warrenty" people who had our 4 year ESP extended warrenty thru Home Depot. On May 8th a service tech took a look at the machine and stated that the motor is "gone". May 24th another tech returned to install the new motor and stated that no seals were ordered. He went online to "LG to order a "sump assembly" and found that this part is no longer made due to a manufacturer defect. I was told that the first 6 months of 2006 model 5811 were ALL bad sump issues. Basicly what I was told is that there IS no sump part for my machine because it was internally redesigned and no such part exists. Funny because LG never sent along a recall notice to my home. The tech in turned stated that LG will probably replace the dishwasher. I received a call on the 27th from the tech stating that LG will replace the machine due to the unavailable part. This is where a good company would have ended this story, but we are talking about the LG corporation. Between June 2nd and June 14th 3 separate faxes were sent to different numbers provided by LG. On June 14th I spoke with Nacretia Lawton [protected] in Alabama that a 4th. fax was sent and what was the problem. I had to contact tem to get confirmation of receipt of the paperwork. She stated to me that they needed 24 to 48 hours on a "resolution" in the case of my dead dishwasher. On June 17th Ms Layton called and stated they will do a "pro-rated buyback" and not replace it. Now let me put this in prospective: $700 dishwasher dead in 21 months of use on a machine that they KNEW is faulty and defective and they want the consumer to shoulder the expense...ahh no. After having a long conversation with Ms Layton from LG and her supervisor it was obvious that a pro-rated buyback was the only way LG was going to resolve this. I felt that their offer of $560 was not acceptable when you take into accout the cost of the machine $700, the cost of delivery $50, the cost of the extended warrenty that by the way dies with the machine $89, and the cost of the plummer to install rate of $65 per hour then you can understand why $560 is not accepatble on LG junk. Now in the meantime wit alot of interenet research I found I was not alone. Hundreds of simular stories with people getting screwd by LG. I decided afer reading some of these to stop at the place wher I bought all of my appliances Home Depot. After copying all of the internet complaints and carefully recording in writing my conversations with LG I brought my case to the manager of HD. He was really listening to what I had to say which is more than what LG was doing. He said he would have a result within 12 hours. In the meantime, Ms. Lawton from LG calls and states on my machine that SHE needs an answer by 5 pm that day or SHE is closing the case. So, remeber they needed "24 to 48 hours" to make a descision on what THEY were going to do. Now they want me to give mine in less that 3 hours. Well, I placed a call to the supervisor and put her on notice that i needed more time. In the meantime a day goes by and the mgr at Home Depot is telling me to contact Ms. Layton because they will replace the machine one for one. I get home and call her and she denies ever speaking with anyone from Home Depot. A call was placed back to the mgr of HD and he is confussed about the whole situation. I told hime that maybe better luck with the warrenty people was the way to go. I then receive a call on my answering machine that if I didn't contact them "today by 5 pm" that she was canceling my case and this time she was mean about it. I heard from Home Depot that they will replace the machine with a GE version and this would be the end to it. I appologize fro the length of the letter but the only thing I can suggest if you own one of these LG dishwashers is to get rid of it fast...junk junk junk! I found pleading my case in person at HomeDepot to be the best way to resolve it. Remember the squeeky wheel gets the grease...so don't give up...thats what they expect from us.
I bought a lg dishwasher model number LDF6810ST and had so many problems with the dishwasher on the heating element. I had to replace it 4 times. The first time it was under warranty but the last 3 I had to pay the parts and labor. Never buy LG products again.
The lg dishwasher are crap. I've replaced the heating element 4 times. Which I had to pay for the parts and labor.
Worst dishwasher I ever owned. Not even a year old and have had multiple service calls. LG service is horrible. They improperly re-installed the dishwasher after many multiple repairs and when my daughter was unloading dishes from the dishwasher, the whole thing came out of the cabinet snapping the mounting brackets and chipping the laminate counter and breaking dishes. They claim they were not responsible, DO NOT BUY ANY LG PRODUCTS!
LG dishwashers are JUNK if you are thinking of buying one get ready to start washing your dishes by hand
We bought an LG dishwasher and refrigerator. Have had the service rep out at least 10 times.. The diswasher is the worse... Wiring harness melted, computer chip malfunctions cycling problems, would shut off between wash and rinse cycle, motor went, pump went, etc, etc, etc... Finally took it to the dump where it belonged and bought another from a different manufacturer.. Ice Maker in Refrigerator will make ice sometimes, other times it won't... If you press "crushed ice" your get cubes, if you press "cubes" you get nothing... Ice-dam builds up constantly behind ice tray... Ever two weeks have to get in the freezer with warm water to get it loose... Freezer door cracked for some unknown reason... Would not recommend LG Appliances to anyone, they are truly pieces of S**T...
I purchased an LDS5811ST dishwasher in December of 06. In September of 08 the sump assembly failed. While the part was replace under warrentee labor to install was $150. IN October of 2009 the sump assembly once again failed, since it was no longer under warrantee the estimated repair price was $460.00. This piece of garbage now resides at the curb waiting to be hauled off to the dumps. Stay clear of LG producsts, this is not a consumer friendly company.
I purchased a lds5811 also 2 years ago. Same thing le code. Lg says there is no upgrade or recall on the motor. They say because it has a black face and not stainless its a different motor? Come on..what a joke. I have bought several LG items, but they did not care. Stay away...
I bought an LG 5811 dishwasher in November 2006. Within the first month, they had to replace the motor. Now I find that there is a leak in my basement. It's the dishwasher. Something with the hose. I had to pay a plumber to tell me where my leak was coming from. Then I had a repairman come out to fix it. He said it was the hose. Then it took over a week to get the part to fix it. In the meantime, I've made a claim to my insurance to see if there was any water damage. They have put industrial fans in my kitchen and basement and a humidifer to dry out my floors. I never had any clue that the DW was leaking until I found water in my basement. My insurance co. is going try and get LG to pay back my deductible. We'll see.
Stay away from LG dishwashers. I have an LG refrigerator and so far, so good.
I will never buy an LG applicance again.
Thanks for all of the info. We purchased the LG 5811 in August '05 for a rennovation as well. I really liked the dishwasher as it was quiet and seemed to clean well. Last month I started getting the error code for bad water supply or intake valve failure. We checked the water supply and it was fine. We replaced the intake valvue ($26) but it didn't fix it. After reading this, I think I'll just replace with another brand. I was going to purchase an LG flat panel tv, but thanks to your comments I'll stay away from LG.
I bought a brand new LG dishwasher 2 months ago. It has never cleaned the dishes adequately. Dishes come out as if they have never been washed. LG has been out 4 times and they claim nothing is wrong. There only resolution they offer is to send another service person out but tell me if they find nothing wrong they will charge me. Thi company has no concept of customer service. LG Sucks!
after sales service of a. c.
I have bought lg 2 ton split a. C. There has been problem with the compressor and lg after sales service executive advised for change of compressor on warranty and I was assured of replacement in two days on the basis that compressors are readily available with them but it has been 8 days since I have been waiting for the same. I feel companies make all tall claims only to sell their products and they don't know what strength word of mouth has in the next purchase.
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LG Electronics phone numbers8800 200 76768800 200 7676Click up if you have successfully reached LG Electronics by calling 8800 200 7676 phone number 0 0 users reported that they have successfully reached LG Electronics by calling 8800 200 7676 phone number Click down if you have unsuccessfully reached LG Electronics by calling 8800 200 7676 phone number 6 6 users reported that they have UNsuccessfully reached LG Electronics by calling 8800 200 7676 phone numberRussia+1 (800) 315-9999+1 (800) 315-9999Click up if you have successfully reached LG Electronics by calling +1 (800) 315-9999 phone number 0 0 users reported that they have successfully reached LG Electronics by calling +1 (800) 315-9999 phone number Click down if you have unsuccessfully reached LG Electronics by calling +1 (800) 315-9999 phone number 0 0 users reported that they have UNsuccessfully reached LG Electronics by calling +1 (800) 315-9999 phone numberIndia800 545 454800 545 454Click up if you have successfully reached 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LG Electronics emailscustomerservice@lge.com100%Confidence score: 100%Supportjennifer.blake@lge.com100%Confidence score: 100%Supportenergy-admin@lge.com100%Confidence score: 100%FTC energy label
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LG Electronics addressLG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
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LG Electronics social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 15, 2024
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