Liberty Medical / Liberty Medical Supply
Reviews and Complaints

In nov. on 2016 I received my first diabetic supplies from your company with an invoice stating $0.00 due. My next shipment in Dec. of 2016 also had an invoice stating $0.00 due. The following spring I spoke to a rep. regarding new supplies at which time we discussed ordering new ones. Never during the course of that call was I informed that there was any balance on my account. If there was a balance due I absolutely should have LONG SINCE RECEIVED A BILL as by this time it was the end of Feb or early March. I had received NO BILLS. Thinking all of my supplies had been covered by my insurance I had no reason to believe I needed to worry about ordering new supplies. I had at that point been off work on medical leave for 3 months the previous fall due to having had a major surgery and was again on an extended medical leave secondary to complications r/t that surgery. I had little and often NO income. Just after I ordered the new supplies I received a bill for the previous 2 shipments. It should NOT have taken 6 MONTHS to send me bills for the previous 2 shipments. Your companies billing practices are deplorable and unacceptable. I immediately emailed your company to let you know not to send the shipment and if you did it would be refused. Since then I received notification that I was credited for that shipment which you got back. However, I continue to see the charges for the march 6th shipment on my bill which I will not pay as I do not have to supplies, your company got them back. I expect to get the credit which I was told I would get. I have seen many posts on line that your company has fraudulent billing practices. I will be notifying blue cross that that shipment was returned and I was notified by your company that I was to be credited to that shipment. It took weeks to get my initial supplies which put my health at great risk which was bad enough, I went and bought my own meter which likely saved my life as my blood sugar was very dangerously high and required immediate medical attention. Had I waited all those weeks for the receipt of my initial supplies from your company I would likely have wound up in a diabetic coma with DKA or worse. As it stands I would never recommend your company to anyone. As a healthcare professional I have MANY contacts both professionally and personally. I would like to think your company will make every effort to improve my opinion and give me every reason to be a positive advocate and spokesperson for Liberty.

I ordered a CGM and received multiple calls repeatedly requesting the same information over several month. When I received my supplies I received the a bill and paid it in full. Later I received another bill in the mail so I called and asked what it was for and the lady on the phone was unprofessional and very rude and called me a liar and said I never paid it. I told her I did, and have the canceled check to prove it. After her basically calling me a liar and talking to someone else at the same time as me I had to find the copy of the cashed check and fax it into them. After I called them the next day they told me well we forgot to add your coin insurance onto the bill so you still owe us xxx amount. I asked for an updated itemized bill of what I have already paid and what my new bill is and she said no problem. Never received it just a regular generic bill. So instead of getting all worked up and jumping through all the hoops and being on hold for an hour and a half tying to talk a person I just paid the amount in full again before the due date. In the mail I received another bill for the exact some amount that was just paid in full. I didn't call because I figured the record dates and mailed out dates were too close together. Another bill arrives for the exact some dollar amount again. Why should I have to prove they deposited my check into there account once again? Why is it my job to keep there finances in order? I feel like there trying to pull a fast one over on me and am being scammed. It also makes me feel like I'm dealing with a bunch of crooks.

I am type 1 diabetic using pump and CGM. I need CGM because I no longer have symptoms of low blood sugars. " Unawareness" leads me to
have seizures become unconscious and wake up in emergency department. It doesn't get anymore life and death than this.

10 weeks later, nothing. Just got a call from MD, I'm' on hold on my cell and MD called home # to tell me that kidney function worse and potassium has spiked. I need to go to walk in or ER to get blood test ASAP.
My kidney function had been stable, my A1C 6.8 when using sensor. Now without what I need I am worse, much much worse
Liberty has told me the same narrative over and over without result.
Each time I call its the exact same narrative and every time they say they didn't get a fax, they have my birthday but the wrong month, they are re-ordering for 4th or 5th time, last call 3 days ago, the supervisor said I was all set, had all paperwork and that due to my deteriorating health they were going "overnight" express supplies.
Nothing 3 days later. After two dropped calls today, 50 min on last call. Very empathetic and wants to help. I guess the process will have to re start again.

I'm not sure how to get another distributor, liberty took over for my last supplier. Id also like to know how Medtronic chooses which distributor's they use. Is it a bidding process ? While I was on hold I researched Liberty Medical Supply. Complaints are numerous, I felt sick about all the similar nightmare stories. I stopped reading at 2009, I couldn't take reading more complaints than 7 years worth. Does the Fl. Attorney general know about this outfits track record?

I have been doing business w Liberty for years. They provide diabetes CGM supplies. Several months ago I tried to order a new DEXCOM transmitter...3 months later, hours upon hours of phone wait time PLUS emails to customer service/complaints, I have NOT heard back from Liberty and I have NOT received the aforementioned device.

I have given up on this weathered and worn company and I suggest you do too...TRUST ME.

Can you imagine a culture SO BROKEN they can't accept a new order?

Pathetic and hopeless

I called Liberty Medical on Oct. 22nd/2015 to order diabetic supplies for my insulin pump and told them I needed them as soon as possible since I was running very low. It took them one week just to send the necessary forms to my doctor. My doctor never received anything so I had to personally go to my doctor's office and stay on the phone with Liberty Medical while I was there to make sure my doctor received the fax. I called them the next day to see if my doctor had faxed back the form and they told me it takes two days for them to get a fax. I complained so much that they went through the faxes they had received that day and they finally found mine. They then tell me they had to call my insurance to get an approval and that could take 2 more days. I called my insurance to make sure everything was approved as soon as possible. I called Liberty today Nov. 4th to find out the status of my RUSH order and they told me that after validating my doctor's prescription they realized it was corrupt because they had erased something so they had to start the process all over again! This was after I had wasted two weeks dealing with these people, transferring me from documents team to orders team to shipping team and no one had any idea of what they were doing. Not one of the persons that took care of me spoke proper English and it was very hard to understand them. What a nightmare! I ended up cancelling the whole thing and calling Medtronic directly which is what I should have done to begin with. I have dealt with incompetent people in the past, but never at this level. They give the word INCOMPETENCE a whole new meaning! If you're looking for good service, DO NOT CALL THEM!

Been using liberty for wife's ostomy supplies for years. Paid balance off yesterday and ordered more bags, nothing new. My wife gets an email saying they are out of network for our insurance and won't be sending supplies. I called today and they told me that our deductible was too high and they are not in our BCBS network so they dropped our account...On June 24th, its October 14th and I now hear this? No notice or anything given. I speak to Liberty and stating our insurance was verified, a balance of $343.50 was paid, and supplies were ordered and confirmed by liberty all done on 10/13. No one there could understand what was going on so they sent me to billing. The person there is a @#*!&. First she stated that she doesn't know about dropping the insurance on that day, then she says it was dropped but it was my fault, then it was customer service, then someone else, etc. Then she tells me I owe them money! And would I like to complain about anything else? After hanging up I received a call from a liberty person who says she tried to get the manager involved but they brushed it aside, not caring she said. She is sending samples so my wife has some ostomy bags but I am floored at this whole thing!

Actually I received a letter from Medicare that Liberty Medical Supplies had gone Bankrupt and that I needed to fill out a form and I missed placed that form they sent me and I need to complete that information if someone call send me the information again. My husband received his diabetic supplies through Liberty last year and I am not sure we the for said we needed to fill out a form hopefully so that we do not get billed since they went bankrupt

I contacted Liberty Medical and placed an order for Diabetes supplies. I had been receiving supplies from them for a year or so. It took them over a month to send out the supplies to me. I had been contacted by them and they confirmed that my insurance would cover 100% of the supplies. Then I do not get the supplies a month later. The day before I received the supplies my insurance changed. Because I had placed the order a month before, I knew I would be covered. Then I received a bill for $1800 because I had been out of network according to Liberty even though I had placed the order a month prior to this. When I contacted them several times, Liberty said there was nothing they could do. This is no way to run a company especially a company that supplies people with items they need to survive.

We tried to order diabetic insulin pump supplies from this company for my husband who is on Medicare. After multiple phone calls to them and repeated requests from them for documentation from our doctor (which was sent to them over and over), we were told that they did not service Medicare patients in our area! They had our address on file and NOT ONE "customer service" rep said they didn't supply our area. These were foreign reps and obviously were not trained well, if at all. STAY AWAY FROM THIS COMPANY!

incompetent employees and management. I have contacted Liberty almost daily for 3 weeks. you can look at their records to prove it. I have talked to so called managers, I have waited on the phone for 30- 45 min. at a time, just to get the initial customer rep. on the phone. I had a 3 way conversation with a document specialist, my doctors nurse, and myself, with the assurance she would get the appropriate documents to my doctors office to get my omnipods. that was over a week ago. my doctor's nurse has fax and order to the given number 3 times and left messages for them to call and confirm they received it without any assistance or returned calls. I have left messages in multiple departments, especially the documents department without any one to call me back. I am at a critical level in my supplies and these are not something you can go out and buy at your local pharmacy. I have had insulet corp send me a crisis supply that is almost out. How can one company this size be so incompetent.

I can't get my diabetic testing supplies because the person on the phone insist on my social security number over the phone.
I gave all the other personal information requested, which includes name, address, telephone number. I don't see why I need to give my ssn since I gave it when I initially sign up to receive testing supplies. The supplies are coming to the same address as always
I called on 5-4-13.

We have been getting diabetic supplies for some time. A little over a year ago, they began sending (house brand) lancets that would not work with our apparatus, when we called, they sent out the correct lancets, but billed us for the incorrect ones. It was only $6.70, so I didn't make a fuss over it. About a year later, they again started sending out the wrong lancets, telling us they were switching us to their house brand (without our authorization) when we called. We refused, and again they sent the correct ones, and a couple of weeks later sent us a shipping label to return the incorrect ones. They told us they would credit our account once they received them. We sent them back. The next bill did not show part of the credit. When I called, they said it was their company policy not to credit any materials that were returned after 30 days.

I don't work for their company, so I couldn't care less what their company policy is. They don't get to send me materials I didn't order, charge me for them, refuse to credit my account when I return them, and then tell me sorry... that's company policy.

I was attacked by a manager while sitting at my desk. I ended up in the hospital and HR and management let him keep his job because he attacked me in a "playful / fun" it is unfortunate that I ended up in the hospital and unable to return to work but it wasn't extreme enough for that POS to loose his job.

Liberty Medical supply sent CPAP supplies to me per my request. I viewed a television advertisement by Liberty stating they would supply the needed supplies for my CPAP therapy and submit the paperwork to my Medicare and supplemental insurance company. They talk a big story but produce poor at best results. The supplies that were sent to me did not work or fit properly. Liberty Medical did not include filters which is a big important part of my therapy. I returned the supplies with a note regarding the fit and poor quality issues. I did receive a delivery conformation from the USPS. Liberty will not contact me to correct the problem. I sent a letter to Liberty containing a copy of the original note along with the proof of delivery from the USPS. I had the letter tracked and was supplied with a delivery conformation on that letter as well. Liberty displays their lack of integrity by ignoring my correspondences. Liberty has their payment from my insurance companies, and I have nothing but more expense for return postage and tracking charges. Now I will need to go to a reputable supplier and pay for the supplies out of my pocket. I know why insurance is costing more every year, with companies such as Liberty Medical supply I will be forced to pay more for insurance. This conduct by Liberty Medical Supply not only is damaging my health it is driving insurance premium costs higher every year. If I could advise anyone considering Liberty Medical Supply for any health related supplies, DO NOT use them. Please learn from my experience rather than making the same mistake I did.

Liberty Medical keeps calling me at all hours of the day and night. Most recently they called this morning (Sunday morning) while I was in church and left a message. There is never a live person on the phone. I have no idea why they are calling me. They say they are calling me regarding my diabetic supplies but I am not diabetic and do not order supplies. I don't know how to get them to stop calling me. They are calling twice a day at least. This morning they gave the option if you called the number back of leaving a message I told them never to call my number again and that I would be filing a complaint about them to the FCC and also to the Attorney General of South Carolina.

I called Liberty two weeks ago requesting that they send a statement showing how much I paid them during 2010 as I receive housing assistance and the amount I pay depends on the amount of my medical expenses. Usually their employees are very nice, but I got a black woman who was rude from the minute she picked up the phone. She said it would take "sebben ta tain days" and since I needed it before that I asked if she could fax it. She replied, "We-uns cain't doo dat fo' ya'll. What chu tinks we is?"
Two weeks have gone by so I called them today and could not get a straight answer. Since my appointment is on Monday the 27th I need that information and was told that "if we sent it you should have had it." Again they refused to fax the information. I called back and cancelled them as my diabetes and prescription supplier.

This company is a joke! I have been back and forth with them for 2 months. They shipped diabetes supplies without my authorization after promising me that they would call with a price before it shipped. Next thing I know, the UPS man is delivering the supplies. Upon trying to start an account with them the sales rep I spoke to didn't input my info and they had to call me back 2 days later to re-do the entire process. These supplies are for my 4 yr old who has diabetes. I get the supplies and call them to get the balance and the rep told me insurance covered the ENTIRE supply. 2 days later, I get a statement from my insurance company saying Liberty billed them and they sent Libery a check for the balance. In the meantime, THERE WAS a balance and Liberty LIED! Their phone reps are incompetent and don't return phone calls. When I finally got a hold of them to cancel my account, they said the would credit my insurance company. I have been waiting for ONE MONTH for a return label and haven't heard a thing! I am afraid to call my insurace company to see if they were credited. DON'T USE LIBERTY MEDICAL!

I registered for prescription service with Liberty Medical Supply Pharmacy. There said they would always phone me to verify a prescription before being filled. A few days later I began to receive refills by mail on my prescriptions which I did not order. It was like opening an account with a furniture store and having furniture delivered to my house without making a purchase! I phoned Liberty many times and they said they would call me back. Finally one representative did call and said once you sign up with Liberty, they just go ahead and have your prescriptions refilled to get the program started. I told them I had already filled them with 90-day-refills with CVS Caremark and didn’t need the refills. I am with Teacher Retirement of Texas who contracts Aetna Insurance and CVS Caremark. I learned after this experience that only CVS Caremark will fill my 90-day-prescriptons and if I go to an outsider such as Liberty, I will only be allowed a 30-day-refill with a much higher co pay. All the prescriptions sent to me by Liberty were 30-day-refills with a higher co pay.

I asked Liberty to let me return the prescriptions since I never ordered them. They said they cannot take back prescriptions since they are drugs. They also said they have me on tape requesting the prescriptions be refilled. I asked to listen to the tape. They said they will not let me listen to the tape. I then requested a copy of the transcript of the tape and they said they cannot furnish me a copy of the transcript. I believe this is white-collar-crime and needs to be stopped.

I can't find the paperwork right now to give you the details but they do have a website easily available on Google. They mostly do diabetic supplies and advertise on TV.

I lost my meter and poker and wrote to them ages ago. It took awhile and all they said is that someone would contact me. No one contacted me. I have no way to test my blood now and I'm diabetic. These rats don't care about my health..they just want medicare money and they will continue to collect even if I don't have a meter to save my life.

What can I do? They are ignoring me.