Lillian Vernon
Reviews and Complaints

for their lack of quality products. I ordered a personalized tote bag for my daughter's birthday and it arrived with the wrong name on it. When I contacted customer service, they were rude and unhelpful. They refused to refund or replace the item, claiming that it was my mistake. I know for a fact that I entered the correct name when placing the order. It's clear that they don't take responsibility for their mistakes. I will never shop at Lillian Vernon again and I advise others to steer clear as well.

Wish I had seen these reviews before ordering. Ordered two baby's first Christmas *** bears for my baby and my niece in early November. In mid-December, I was told the item was out of stock and being ordered - too late to order an alternative from any other company. Just awful. They also DO NOT post reviews of their items to the website, they say they are in review.

This company is terrible! I just wrote a complaint to the ***. I can't get this company to remove my name from their catalog list and the ones they're connected to. I take the catalogs from the mailbox and throw them in the trash, what a waste of money for this company to make catalogs that no one here looks at. Hopefully, I'll see some results soon.

The wreath I bought was so tacky and flimsy, it started losing pieces as soon as I pulled it out of the box. It took me four emails to get the info I needed to send it back. They don't pay for return postage or include labels, and you have to wait for a code to send anything back. They make it as difficult as possible to return stuff. The cheapest return postage cost half of what I paid for the wreath! I ain't never buying anything from this company again.

Check out the review from November 18. We had the same problem. We called customer service three times in less than an hour and got three different answers, none of which were good enough. The main thing is this company took our money for Christmas stockings but didn't send the order even after 6 weeks. They have no clue what's happening and are basically useless. Interestingly, while talking to the third customer service rep to get our money back (which they had for 6 weeks), I got a voicemail from the second rep who I got disconnected from earlier, saying our order was shipped (which I doubt). The only way to deal with a company like this is to never buy anything from them.

Horrible company! Don't order from Lillian Vernon! They got the worst customer service ever! I wouldn't even give them 1 star, but had to pick something. I ordered at the end of March, item in stock and ready to ship in 12-14 days. I waited for weeks and nothing. No email, no notification of any issues. After being on hold with the so-called customer service department for literally hours on 2 different days, someone finally answered on the third day, told me my order was ready and would ship out the next day. That was on 4/27. Nothing received and still no notifications of any issues by 5/25. Called CS again and they said my order was on its way...after a month, really? They couldn't give me a tracking number or any other info. Finally called back 6/1 and now my product was discontinued...unbelievable! So what was already shipped back in April was now discontinued. Every question I asked, the guy's answer was "it's been discontinued" so absolutely NO help at all. Obviously never ordering from them again, this company is a joke! How they have an "A" rating is beyond belief. I will also spread this info to many others.

I don't usually write reviews, but I just have to with this company. I've ordered stuff from them before and I won't do it again. I ordered something in December and they said they'd email me when it's ready to ship. I never got an email. I called to check and they said it's on back order. They moved it to the end of December. Same thing happened again. I called again and they moved it to January 21. Same thing happened again. I called again and they moved it to February 21. I never got any info. So I called again and they said it's canceled, out of stock! Nobody told me and I wasted all those months for nothing. What a waste of time! This company charges for shipping, handling, and taxes. Such a rip off! Don't even bother! I won't order from them again. Terrible customer service, terrible business. They don't treat customers right. Their stuff isn't even good quality and it's overpriced. Bye bye Lillian Vernon. There are other companies with better products and customer service. I don't know how they're still in business.

DO NOT ORDER FROM THIS COMPANY! What a joke! This Company does not deserve one star. It deserves zero stars! I ordered a kid's rolling suitcase on November 29. At the time, information indicated it would take 2-3 business days to ship and I would receive an email with tracking information. When I didn't hear anything by December 6 (and giving them the benefit of doubt due to the holiday rush), I decided to call and check on my order. The *** Service agent advised that my order was in process and my credit card would not be charged until the order was shipped. (This was proved to be incorrect as my credit card was charged immediately on Nov 30). I tried tracking my order online again on Dec 8. When I noticed the product said "Out of Stock" and it was no longer on the website, I again called customer service. The agent assured me that the product was in stock when I ordered it and my order was completed and simply waiting on the carrier to pick it up. I received an email on Dec 10 indicating that the Company was sending a credit to my credit card. The email did not explain why the credit was being issued, but I was sure I knew. Another call to *** Service confirmed that the product was indeed out of stock and that information I had received in previous calls was incorrect. I will never order from this Company again and will advise others not to order as well. The ComplaintsBoard.com needs to review the A+ rating they have given this Company!

I ordered stuff from them years ago and was happy so decided to order Christmas stockings for me and my kids this year. I ordered them without any problems. A few weeks later I got an email that one of the stockings is being shipped, two are on backorder and will be shipped the beginning of December. A week after that I got an email saying that a refund was put on my credit card. When I called customer service they said one of the stockings is out of stock so they refunded me the money. I couldn't understand this since it was almost one month after I ordered the stockings and there was an update the week before about my order. The person I was talking to said that their system does this where it could be in stock one day, people over-order and then when the product runs out they refund the money to whoever's order didn't get filled. HOW HORRIBLE! So I asked if I could be put on a list so that when the stocking gets in stock I'll be first in line to get it shipped to me. He said they don't do that but I could try calling in January to see if it's back in stock. ITS A CHRISTMAS STOCKING! I then told him that I want to cancel my whole order since one of my kids won't match the rest of his family for Christmas this year and the person at first said they'll only cancel the backordered stocking but the one that was shipped can't be refunded. I said that I don't want one random stocking and to cancel so he checked with his manager and said that if I return it to them they'll refund me the money. I said that I want them to make sure the return fee was covered because this was their mistake and not mine to which he (and after checking with his manager) said they wouldn't and that I was responsible for the return payment. NOT ONLY is their product expensive, their system is terrible but now this small thing as a return fee for their mistake! I told them I'll never be ordering from them again and will tell anyone considering ordering from them "DO NOT". They don't care about you as a customer AT ALL.

I recently bought some stuff from Lillian Vernon's website (http://www.lillianvernon.com/) and I gotta say, I'm pretty happy with my purchase. They got all sorts of cool things for your home and personal use. The website was easy to navigate and find what I was looking for.

I ordered a personalized doormat and it came out really nice. The quality is good and the personalization is spot on. It adds a nice touch to my front porch. I also got some kitchen gadgets and they work great. The prices were reasonable too, not too expensive.

The shipping was a bit slow though. It took longer than I expected for my order to arrive. I had to wait a couple of weeks, which was a bummer. But hey, at least everything arrived in one piece and nothing was damaged.

Overall, I would recommend checking out Lillian Vernon if you're looking for some unique and personalized items. Just be prepared to wait a bit for your order to arrive.

I made an order on 11/17 and paid all the money. But I never got the order and the company keeps saying they'll give me my money back for more than a month.

I ordered some cards and address labels from Lillian Vernon. I sent the order form along with a check for $27.19. The check got cashed, but I haven't received my order yet and there haven't been any updates about it. I called customer service twice, and they told me that it should arrive within two weeks, by November 19 at the latest. But I still haven't received anything, and now it's too late for me to use them as I had planned. I want a full refund for the amount I paid.

I bought a personalized sneaker charm for my baby boy. When I got the order confirmation, it said I was getting a maryjane charm, which is for a girl. So, I called them to fix it. I talked to an agent and told her I wanted the sneaker, not the maryjane, because it's for a boy. The agent said it would be taken care of and my order was okay. An hour later, I called again just to double-check and spoke to a different agent. Once again, they said my order was fine and I would get the sneaker, not the maryjane. But guess what? I got the maryjane. I called customer service and they said they couldn't do anything. They couldn't have done anything?

I ordered $250.00 worth of personalized plaques from Lillian Vernon on 11/24. However, I still haven't received them. I asked about my order on Wed 12/18 and got an email response on 12/20 saying that they created a ticket to fix the issue. They didn't mention when the items would be shipped or offer a refund. On Tue 12/24, I asked for more information and requested a full refund. Finally, on Fri 12/27, I got a generic email apologizing and suggesting that I call their Customer Service Team. I shouldn't have to go through all this trouble for a problem with my order. They should either give me my money back or let me know when I can expect the product. I won't be ordering from Lillian Vernon again.

In 2019, I ordered stocking hangers for my fam. We only got some of 'em and had to cancel the rest 'cause they weren't gonna be available in time for Christmas. So, I thought I'd be smart and ordered the rest on August 25, thinkin' I'd have 'em in time for Christmas this year. But nope, my partial order didn't ship out 'til December 14th after a bunch of delays and after I had to bug the company multiple times. The week before Christmas, a rep promised me I'd have all my stuff by Christmas. But guess what? I called today (12/21) to check on the last two items and I got disconnected three freakin' times! Ugh. This company used to be good back in the day, but not anymore. If I could, I'd give 'em a big fat zero rating.

I bought 4 personalized rolling suitcases for my grandkids' Christmas. I got 3 of them, but 1 was not available at the time. One of the 3 suitcases had a misspelled name, so they sent me a corrected one a few weeks later. However, the back-ordered suitcase never arrived. I spent a total of 2 hours on hold and talking to a phone employee, who told me that the back-ordered suitcase would be delivered by this Friday and gave me a tracking number. When I checked online, it said that it was delivered on October 31st, but that was the one with the corrected spelling. I called Lillian Vernon twice again, and after a while, I finally got through. However, the LV employee couldn't find the original order and got annoyed when I tried to explain the problem again. I don't know what to do now because no one from LV has returned my requests for a call back.

I put in an order on 7/30 at 9:46AM. When I got the order confirmation, I saw there would be a delay in shipping. I emailed right away to cancel the order. After SEVEN days, I got an email saying it's too late to cancel. I replied saying I won't be home to return the order. They said they'll speed up shipping. I said no, but they still shipped it. The order didn't ship until three days later. Enough time to cancel, but they said no. I ordered sleeping bags because we were moving our family of 5 across the country and needed them for hotel stays during covid. I had to cancel because they would arrive after we moved. Well, they arrived after we moved. They're probably still on the step of our old home. I sent another message to customer service on 8/10. It's now 8/18 and still no response.

I had a bad experience with my bank account, where someone made a bunch of orders from this company. My bank told me about it and helped me fix it. Now, I keep getting catalogs from this company like I'm a customer. I tried contacting them through email, sending back the catalog with requests, using their "chat" thing on their website, and even calling them to ask them to stop sending me stuff. Their workers said they would tell the catalog printer to take me off their list. They said this on 10/21, but guess what? I got another mailing on 12/2! I'm starting to worry that this company might try to scam me again. I never bought anything from them, and I'm not their customer. I've been trying to fix this for a whole year now!

I bought two luggages on 12/2 for my niece and nephew's Christmas. I chose the regular delivery, which takes 5-9 biz days. I started to worry that the stuff won't come in time, so I called Lillian Vernon on 12/21. They told me that my order won't ship until February. They never told me it was backordered or out of stock. Nothing at all. I asked them to cancel my order 'cause it won't be useful for Christmas in February. On January 13th, I got an email saying one of my items shipped. They never cancelled my order. I called on 1/16 about this. They said they'll email me a return label and refund my credit card when they get the item. But I never got the refund label. I called again on 1/18 asking for the return label. They never sent it. I called again on 1/20. This lady said they don't take returns for personalized stuff. She said if the customer calls back, they'll refund the money. Now I'm waiting for a refund. Don't waste your time or money with this company.