Lincare Holdings
Reviews and Complaints

I was receiving some supplies from Lincare for about two years and they never told me that there was a problem with my insurance and that it did not cover all the expenses! I thought that everything was ok until I received a bill and was told that I owe them money! I refused to pay anything, because it was not my fault and it was only their responsibility! They were supposed to warn me, but all these months they continued to send me these supplies! Absolutely unprofessional! I don't care and I am not paying for that!

I received a CPAP machine rental from the Lincare office in West Springfield, MA in January 2016. Apparently the local office didn't inform the CPAP supply center that I had changed from nasal pillows to a full face mask as the CPAP suply center sent nasal pillows. In February the hose kept coming off the elbow at the mask or the elbow would come out. This happened at least twice a night, most nights more than twice. I called Lincare and Cindy told me "patients usually figure out where to position the CPAP machine so this doesn't happen. This continued to happen so I went to Lincare. This time I was told to make sure the hose was pushed all the way on. It wasn't until my doctor called Lincare that the folks at Lincare were willing to believe me and give me a new elbow and new hose. This fixed the problem and I was good for a week before my mask was leaking because it was time for a new pillow (I believe that is what they are called. Unfortunately though at the end of March, the CPAP supply center didn't send any supplies. I called them many times before I could actually speak with a person. When I did speak with a person, the person said that they would send out supplies once they had prior authorization. I called Lincare and was told that I would need to wait to receive the cushion from the CPAP supply center. Three weeks passed and I still hadn't received any supplies. On April 14th I gave up and returned the CPAP machine. When I state "Lincare", I am referring to the local West Springfield, MA office.

Today, 4/18/16 will be the eighth week I will be calling lincare about why I still am not getting my cpap supplies despite the fact that an order has been with them since january 2016. Each time I call there is either a reason no RT could come for an interview-"he was fired" or "we will get back to you" or "I am not usually at this station but I will call you about this before I leave the office ". Nothing was ever done nor did anyone call to update me. I was a client before and had applied to begin again. It has been several years and I can't recall why I stopped but given my seven calls at one per week I am beginning to think the lack of response in carrying out my neurologist's order from 3/2016 may have been similar to when I stopped with them several years ago.

They advertise that they offer CPAP machine repair or rental while your machine is under repair. This is a requirement for DME durable medical equipment suppliers for Medicare contracts. What a joke.

29 days later I still do not have a rental machine, and the excuses are laughable. First I had to fax my RX and sleep study three times before they admitted they had it. Then nothing was done for three weeks because "we did not have any machines". Now, 29 days later, they discover they need a yet another form signed before I can have service. Meantime, I have horrendous headaches every morning, my blood pressure is up over 170/75 and I am exhausted by my severe sleep apnea.
Really ? You just now realized this... which means you did not do anything for weeks. Way to go. I have made a complete history, day by day, hour by hour at times. I told my wife if I die before I get service, sue them for malpractice and deliberate and gross neglect, and hire the ugliest, meanest, most reptilian attorney she can find.

Called them on3/7/16 told them my machine was screaming and needed someone to come out and look at it. I was told that someone would be out to look at it. My wife had just past and I had things to do that day pertaining to that, as I was walking out the machine started beeping and stopped working. So when I got in my car I called them back ( I am on oxygen 24/7). She was concerned and I explained I could not sit at home and wait and that I would be there at 4:00pm she asked if I needed to call when I got home I told her No that I would be there at 4pm could she have someone there she said yes. It was then 5:32pm I get a call from an employee who told me traffic was bad so it would be between 11 am and 1 pm on 3/8/16 and my normal driver would handle it and hung up. ( REALLY ) you provide oxygen supplies I think that it would have been some thing that can't be put off so I stayed up all night because a bottle will not last all night and didn't feel like putting my daughter thru another death within 2 weeks. Lincare local didn't call me till after I called the corp office in florida and sent emails to Munich Germany to the parent company. But to be fair I did not call the local office but when they called me it was to to tell me that their guy told him that I said it would be alright not to replace the concentrator that night. I was a plumber for over 30 years and have driven thru 3 hours of traffic to unstop a toilet in a house that had 6 bathrooms because it was my job.

I have been waiting for these Filters, since Jan. 27, 2016, , I keep getting the run around about them. They said they have order but keep getting the wrong filter. I have to argue with these people every time. The filters can be order on line. I don't understand these people because the people they service are depending on them. With good equipment and good service. I have been with LinCare for 4 years now. And I have no choice, I have to put up with their lies, and poor service.My Health depends on good working equipment and good service. I have to order my own Canula now because they said they can't order them anymore. So I guess they are doing the same thing, because I'm on my 4 th year, They can't charge Medicare for my Oxygen Concentrators anymore. This is not a good outfit to have as your suppliers. They are harmful to people not helpful. LinCare is a Fraud.

Lincare never bothered to tell me that the CPAP supplies I was receiving from them (and that they were billing my insurance company for) weren't covered fully, and continued to send me these supplies for a full year and a half while internally keeping track of them (but not bothering to bill me or tell me anything). And then all of a sudden I receive a huge bill for a year and a half's worth of supplies - what kind of company bills you a YEAR AND A HALF LATER? I would absolutely recommend AGAINST doing business with this company (and to top it all off, most of their customer care and billing staff are rude, obnoxious, and disrespectful, and they don't ever return any promised phone calls).

I was on hold for over 2 hours on January 18, 2016. . When I finally decided to call it quits and try leaving an order for my medical supplies via their voice mail, the message said the voice mail box was full. I am still unable to get through to order what I need. Desired resolution: company to empty their voice mail box and answer the phone. They may have to hire additional staff to do this.

I purchased a C-Pap machine from your company I believe around 3 years ago from your Visalia California office. At the time I had Anthem Blue Cross Insurance. My insurance company was paying for my machine and supplies. About a year into having my machine I went through several debilitating life experiences. Starting off with the loss of a grandchild, next with the suicide of our son, and then the sudden loss of my father and with that a family blow out over monies. Needless to say, I myself went into a personal tailspin. It was not one day at a time for me but one second at a time just to breath. I was even hospitalized for awhile. During this time I lost my medical insurance and had no coverage. One of your employees ( I believe Cathy is her name) called many time to my home regarding insurance and payment. Because of my mental illness I was either in bed unable to function or in the hospital during those calls. I am not telling you this for sympathy or anything like that only in hopes to understand the situation. When I received my disability money a payment on my machine was made and it was completely paid off. I have been without supplies for some time now, and started re-using and recycling my husband's c-pap supplies when he receives new supplies for his machine. Sometime I find new unused supplies on EBay that I could purchase. But it is getting harder and harder to make things work. One the 14th of December I contacted your Visalia office to see about getting supplies once again now that I have insurance. I was transferred to this Cathy person. She remembered be from the past and trying to get a hold of me regarding my insurance. Although she was not aware of what had happened to me in my personal life, or my family and what I had gone through. She informed me that my machine went into default and I owed $1100 that was written off. I told he that was not true, Yes it may have gone into default but it was paid for, in fact I over paid and was issues a refund check # [protected] for $69.31 on 1/13/15. Issued/signed by a Sarah Riggs. She (Cathy) became extremely rude and told me she would need to check with her billing and get back to me. As of today 12/29/15 I still have not heard one word from her or anyone from Lincare. I except the fact that my account went into default therefore you no longer want to do business with me, but my account was paid in full, overpaid for that matter. And as I told Cathy I do once again have insurance. At least call me and inform me you do not want me as a customer. To just let people hang there does not go along with your Own Mission Statement with standards of excellence and care. Cathy has had issues with both my husband and myself from day 1 when things were good and we both stared with Lincare. Why, I do not know. In the position she is in she should be able to put whatever issues she has aside. She has acted in a very unprofessional manner. What adds salt to the wound is Lincare is the only supply company in our area. I have contacted my insurance company and was told by them I had to go through the company I purchased my machine from for my supplies. Unfortunately with Covered California choices are limited and the insurance world has become very people unfriendly. I have no choice. Is that why Lincare can treat people the way they do is because there is no competition. I am writing this only as information for you. I do not want this Cathy person to know my personal issue or want I went through. As of right now my husband is receiving supplies from your company and I do not want this Cathy to do something to ruin things for him or to treat him rudely or badly. Somehow I will continue to reuse and recycle my husband's supplies

My daughter needed medical equipment NOW. They would not deliver until I paid up front, so of course I did. Two months later I was billed by direct withdraw from my checking with no further services rendered, nor authorization. In trying to get my problem solved I did not receive return phone calls and was passed from phone transfer to transfer when I did contact a person. Finally they told me their computer doesn't show any mistake, so I had to make time and take time from my ill daughter, to prove their error. I am still trying to get our money. This caused bounced checks for which I doubt I will get reimbursed at this point. Lincare has succeeded in upholding their bad reputation.

I have called lincare in chelmsford ma six times to check on the status of my portable concentrator. 1st time, my account manager was in a meeting and will call me back. No call 2nd time, she was on the other line and will call me back. No call 3rd time, she was not in that day but I will get a call back. No call. 4th time, the person handling my account does not work there anymore but I will get a call back from the new account manager. No call 5thn time, she was on the other line and would call me back. No call 6th time, the receptionist said she would do her best to answer my question and call me back. No call the next 3 times I called went to the music hold.

The driver this morning of your vehicle with license plate Z26781 cut me off twice on the highway almost causing me to wreck both times. When we were stopped at the stop light & I asked him where he learned how to drive and that he almost caused me to wreck twice, he laughed & said your breathing right. I am appalled at the attitude of this person and I hope it's not a reflection company wide. This person should not be on the rode let alone the image I'm sure your not looking to put out there for all to see.

Over the last 3 months I have been having trouble getting my billing correct with Lincare in Lufkin Texas. My wife has went by their office several times to try to correct this problem and it still is happening. I don't know what the problem but I went to American Home Patient on November 6th to transfer my supplies to them. That was done and AMERICAN HOMEPATIENT said that they would send a request for my sleep study and any other paperwork that way needed to transfer. On 12/10/2015 I was going to order from AMERICAN HOMEPATIENT and called and they said that the sleep study had never been send to them. I called Lincare and spoke with Michelle and she started giving me excuses from its the home office to they did not see it and whatever else. To me this has been an unreal experience that to the point that I had to change companies. I also asked to speak to the Manager, Don and was put on hold for a least 5 minutes. I am 56 years of age and have been in Public Safety for over 30 years and have never seen a company this unorganized. I definitely would not recommend your Business to anyone that I know. Ricky Conner

My husband was put oxygen about 5 or six years ago. At first I was impressed with Lincare and how they did their best for their clients. But in the last year or so that has gone down hill big time. We were told it was because of changes in the Denver are and how they were having with the adjustment. Then this one driver came and made off with all of my husband's supplies and only left half of what he needed. It was a struggle to get the supplies back from the company. We did our best to keep the one on one trade rule so we did not have a repete of the situation . Then the deliveries were no happening and if they did both to show up they would refuse to give us all the of tanks my husband needed for the week. Finally we ended up calling the police on one of the drivers. (Long story) But he made it clear that he did not care about my husband's health. I tried to contact the corporate office which I learned that they really don't care about correcting the problem with their office e out here. Now we have to have a camera with us when we have any contact with anyone with the company. My husband is trying to switch companies but he has to be retested for insurance reason. So who knows how long that will take. Good luck to us I guess.

This is a complain against Lincare Inc. of Spokane, WA that is requesting for 5 months to send payments for a CPAP device that I don't have. During this time, I spoke with several Lincare representatives explaining the history of the CPAP equipment that I had just for one month (in June 2015), and all dues were paid in time. At the beginning of summer I became quite sick with a chronic asthmatic bronchitis and congestive heart failure, so the machine was not only ineffective but also obstructive. On July 5, 2015, I asked Lincare to pick the equipment up explaining the situation; a manager (Ed - ext. 1024) sent a technician to pick it up quite soon. He also confirmed that it won't be any other invoices after the initial month already paid. But the reality was quite different as I received invoices every month (July - November), despite of my calls and Lincare's promises that the error will be rectified. Most recent invoices (November 2015) were accompanied by warnings that my account will be forwarded to a collection agency if I don't pay immediately. Recently, I spoke with Barb Bly, my account representative who agreed that it was a mistake because the manager didn't send the pickup ticket to the Pay Department. She promised that this would cease immediately but it didn't happen; I still received two more invoices/letters. It is obvious that they try to get some extra money from me for “services that I didn't receive” but I cannot afford to pay just to leave me alone. Please help me to stop this unfair hassle. Thanks, Milena Alexander, Issaquah WA Should you have any other questions, please contact me at [protected].

After using my CPAP machine for 11 months they very rudely called to say they want their machine back because Medicare wouldn't pay. After contacting Medicare I found that a claim was never filed. When I called Lincare they said they didn't file because it had not been 5 years since we had the first CPAP. The very rude sarcastic employee stated she knew "everything about Medicàre rules" and didn't have to file a claim! I am a heart patient with quad bypass and numerous heart attacks. My previous machine no longer helps since I now stop breathing an extended amt of time. This company LINCARE cares nothing about patients...only money. I urge everyone to file a complaint with Medicare also.