Lincare Holdings
Reviews and Complaints

URGENT

I received a bill for $361.81 in which charges have been doubled up and I was charged for an oxygen machine I returned to Lincare. I have been calling since September 15 approximately 45 phone calls and 220 minutes per week on hold with billing. I received a letter today regarding my bill and the disputed past due amount of the $361.81. the letter gives me a phone number to call with an extension. when I dial this number and extension the line says it is incorrect and disconnects. Lincaire still owes me approximately $400.00 from double charges in June, July and August. I have only received $800 of the 1200.00 due to me. This is a continuous cycle to double charges, over charging me per agreements with my insurance company. I have sent out letters to the company disputing this double charge. I need resolution immediately

September through November. Unable to contact billing. Received a double charge and also charged for an item I do not have. They over charged me from June to September and owe me $1200.00 I have received $800 but am awaiting $400.00. I also have been calling 5 times a week and been on hold a total of 220 minutes per week. I received one call but missed it. I called Suzanne from Washington right back and have left her 4 messages without a return phone call. I now have received a letter telling me I have not contacted them! UGH such a lie. I have filed a dispute with BBB and will be looking to file complaint with my insurance and also the insurance regulatory board. I need this disputed bill corrected and the rest of my refund sent to me

When I was diagnosed with severe copd 7 years ago my physician warned me NOT to use lincare and set me up with a locally owned company

When I would visit my son in another state 13 hrs drive time, I would use tanks and haul my big concentrator

2 years ago, at the time I was able to change and in spite of being warned I switched because the son was diagnosed with cancer making my visits more frequent etc. So I switched after reading lincare could service my needs there. In the meantime I got an Imogen from them that was CF. My first trip with it felt like I might die en route. There are 4 mountain passes between here and there and at the maximum level 2 my oxygen dropped to 55

Pulsating level 5 does not work as I have a deviated septum and couldn't keep it coating even putting canula in my mou.

I explained to a very gracious and kind gentleman that services my account that I needed to get there as he was losing the battle and Scott was great. He set me up with 3 G60 tanks to get me there and it worked great on the passes I raised the level to 4 and by this time Dr had me at 3

So I called and told them the Imogen does not work for me and to pick it up. The girl tells me I am not supposed to have it and tanks too and the Dr. Has to tell them to puck it up. So drs office calls them, not sufficient for them I had to see dr. so I arrange an appt. For Thursday. Wednesday morning I get a call from Scott the driver he is on his way to pick it up. When he gets here, I am 11 hours from town in the mountains nearing winter when we have multiple and often times lengthy up to four days power outtages I asked if I could have replacements for the m60s to use during sleep for power outtages. He said rules will only allow me to have 1. Thats the rules period. So he left an adequate supply of the 4 hour tanks. The last outtage I used one and when it ran out I kept sleeping and again dropped to 50. I could have died. So I contacted spokane Washington thinking they would reign over sandpoint id where I live. I was told a Marie would call me. When she did she had Amber our sandpoint manager on the line. I went all through my plight and she kept talking over me and arguing.company policy. When I told about my oxygen dropping low she said she is a respiratory therapist and I should have used my concentrator and called the hospital. I said concentrator does not work in a power outtage and she said the n you need to buy a generator. By now I have lost my temper and got angry for the 3rd time in my 73 years.

The comical part of all of this really is that I have that holds 32 hours of oxygen that has only been used for medical grade oxygen that I was also refused lincare taking to oxarc for me and filling. So there is more to the story.. a lot more. Like a driver. That. Refused to wear a mask for covid and launched into his covid being. A hoax etc. Theories. Till I finally asked not to send him ever again and he was a fun guy other than every death toe tagged. Covid for $ theories etc..

Oxarc tells me with an rx from my. Dr they. Can fill the big tank and thats my solution to pay for my oxygen to keep myself alive.

Gayle McEwen. Bd 6/34/4 address 2280 fish creek road. Cocolalla id 83813.

As my son passed in sept I won't need llincare anymore and as soon as Medicare lets me I am gone..in the mean time I will discourage anyone I can from using them too. Oh another time after. Being in hospital I was told I needed a walker. They said I had to have an rx and with much inconvenience got it. I had the walker for three months and the rx is in my wallet they didn't ask for it. Very unhappy with the customer service I have endured!.

It has been a few weeks that when I report my inr,I receive a phone call reminding that I have to report my inr. This is very frosteratings, when I call back to talk to the customer service my option is #3 and I would be connected to no 2 and I am not able to anybody about this problem, I reported my inr this morning but for some flaw in your system this is not reported to my Dr. This is critical for me to have my instruction from my dr after myst results. So what are you doing You have lucretive contract with Medicare and you are not providing my results to my Dr. and your customer service is non existing. I am planing to complain to medicare if you don't respond to this eamil.

Bijan Nakhost Karimi

[protected]@hotmai.com

[protected]

On 10/17/2022 I received three different statement amounts from Lincare Inc.I tried going to their local office they directed me to call billing at [protected]. I called after 50 minutes was transferred to hold for bill pay department. After an hour and ten minutes I am still on hold with no resolution. Receiving different billing amounts is confusing to people and not being able to contact someone in a reasonable amount of time is unacceptable. I feel as though they are preying on people's health and age! I am still holding for a representative.

Talked to me and my wife nasty how you have this person working for you what he had to say this person should be in anger management classes plus hei is the type of person you read about that are out of control with elderly some of his statements and when I told him I would call corp office he dared me an then told me to go find some where else to get my oxygen 10 yrs 10 to 14 tanks every 3 weeks if I dont hear from someone I will proceed with a lawsuit

I received a letter from Lincare dated September 6, 2022, informing their customers of a data breach.

The letter stated the data breach was found by Lincare personnel on September 26, 2021, meaning it took them a full year to notify customers of the breach. We have no idea how long the customer's information was at risk, just that it was found on September 26, 2021.

This is highly unusual and irresponsible of Lincare to wait this long to notify customers so that they can respond appropriately to protect themselves.

HI I am deaf and call them so long wait hours exaggerating. they never answer phone. Oh my God so long. please you check on them and you check call them. That is local Lincare 3202 Burnt Mill Dr Suite 2, Wilmington, NC 28403. Did nurse (united Healthcare) try call them same. very frustration. Yes, i am upset. Let me know make sure. contact me [protected]

Sincerely,

Michelle Cogswell

San Angelo Nursing and Rehab ordered a wheel chair for my use about end of Feburary 2022. I left the Nursing Home late march. Iam still being billed for rental of the wheel chair to my home that I do not have .I tried to resolve with Lincare and Nursing home twice , without any resolvement. Lincare told me to contact the nursing home social service that ordered the wheelchair. I do not have that wheelchair at my home it was only used at the nursing home

I was set up in home on 7/12/22. The first payment was $26.72 for the first month's rental. My 2nd due date should have been set for 40 days later on 8/22/22.

Instead I was billed for 2 months ($55.98) 30 days later on 8/13/22, then again for 9/13/22 for $81.78 for something I have no idea about.

I turned in the equipment on 8/30/22 and I continue to be billed. In total I was billed $165.00 for a 6 week period. This is insurance fraud and patient abuse.

OxyGoFit was picked up by local Lincare office to send in for warranty repair maintenance. It has now been 5months. Local office will not contact to get status. I asked them to request my unit and accessories be returned, as a local medical supply can send it straight to the manufacturer and have it fixed within 4-6 weeks. They refuse to do that. Warranty follows the product by serial number, so there should be no reason not to return. I have had no cooperation from local office. No loaner was offered instead I get oxygen tanks (bottles) which are too heavy for me to carry. As I have multiple health issues. All I am asking for is a status update, how much more time is it going to take to repair, or return so I can get fixed in a much more timely manner.? I am very unhappy I need answer!

On july 8 2022 my caire freestyle concentrator was picked up to send in for repair as it had stopped working. I has been 2 months and no one can tell me when or if I will be getting it back. I have purchased the 8 hour battery myself and a back pack carrier. I can not get anything delivered because they have no drivers for the company, no supervisors no idea where the machine is or where it was sent. I was told it would take up to 3 to 4 weeks not 8 or more. I have called the local office numerous times ask for a regional supervisor to call me. My doctors office has called also to no avail, and no answers. They did give me a failing concentrator for a loaner. It works for an hour and stops!

I was told to bring it in to office they will give me tanks! I cannot carry them, to heavy.

I have been a customer since April of 2022, since the start of my treatment I have received the wrong supplies, which I bring to location and swap out, the order was supposedly changed in the system but to find out it wasnt until I called and complained to the manager. My Hippa has been violated by an old friend who works at this specific location, small world my boss is her brother in law and he some how knows my personal health history! After getting the wrong supplies yet again last week I have attempted several times to contact Lincare, nobody ever answers or calls back. Surprisingly I received a call back today from Nicole, I told her I had switched companies due to lack of communication and poor service. she stated she will send me a bill in the mail for my machine, then proceeds to say 'You know what, I am not dealing w this, Lincare will contact you'), I said you don't need to act that way I get it, she hung up on me, then I get a call from her manager stating I swore at her which is false information, the manager explained what was going on, as soon as I started telling her what Nicole did, she put me on speaker so Nicole could hear, as I heard her mumbling in the back round. I told her my opinion on why we are leaving, she stated Lincare is nationwide, said keep the machine, ill delete the machine and you can do whatever the hell you want to do with it, take care honey and hung up. I have tried filing complaints and have gotten nowhere. I am pretty angry!

i worked for national medical rental for 8 yrs It was sold to american home patient during that time and then sold to linecare. I recieved a letter for the social security office labor division that i am still owed retirement money in the amount of $971.00 to claim and those funds were transfered to americam home patient and the to linecare so i will have to claim iy threw lincare but have called the human resorse dept 2 weeks straight and cant get a live person to talk to

thanks david

I am a customer of Lincare. They are not able to provide me with C tanks. I have severe emphysema. They gave me D tanks which are very difficult for me to handle. I have a torn rotator cuff, nerve issues in my neck and back, including spondylitis. Customer service is rude and have no interest in hearing any of this. To top it off, at least one of the D tanks is EMPTY! How can I rely on this supplier? I am in the period where I can't change companies because of Medicare. The BBC does not endorse Lincare and they have a rating of 1.2

Feeling trapped in a very bad situation.

My husband got a prescription , March 2022 for a new Cpap machine. Called local Lincare supply office, Calvert County, MD. Told the machines were on backorder 3 to 4 months. Called 4 months later to inquire about status. Was told no one was assigned to fill the prescription and they would take care of it. Called back 3 weeks later and the same excuse, no one had been assigned. Called back two weeks later and told that the prescription was not complete and they contacted the doctors office for a new prescription. Called back two weeks later and was told "Oh, the new Prescription just showed up." Called the doctor's office. They had not received a request for a new prescription nor had the faxed since the original was sent March 25th, 2022. WAs assured that everything would be "put in the pipeline to get a new machine. Got a call from someone at Lincare, Calvert office, that the prescription was being expedited and I should be getting a call from the Lincare office in White Plains, MD. That they would make arrangements top have the new machine delivered within 7 to 10 days. Waited 3 weeks and called the White Plains office. Their records show the order had been submitted on July, 25, 2022. That is 6 months after the original prescription.

In competence is one thing ( and there was plenty of that to go around). Deliberate lying to customers is another matter.

I have been with lincare for almost 9 years for the most part they have been pretty good about get my oxygen and tubes to me. In the past 2 years I have been calling the office in sturtevant wisconsin about getting my easy pulse portable consentrator back, with no outcome. Thay keep telling me it's in back order. The only thing wrong with my machine was the external battery and or the adapter. They are very rude when I call them. Being on oxygen they are my life line. What butt do I have to kiss to get it back. The small tanks do not last long and are very heavy when you can't breath anyway. I usually put the easy pulse on a small cart to roll the machine, it makes it much easier to get it around. Can you please help me get my machine back.

Respectfully

Mrs Meyer

I received a CPAP machine from Lincare and was required to give a debit/credit card for the monthly rental amount to be taken out of after Medicare paid the amount they agreed too. I was told it would be just under $20.00 per month.

Less than a month after receiving the machine we received an invoice saying that we owed $94.93. We paid the amount since it came from a different area and state from where the machine was received. I keep getting invoices without any explanations however I know I am required to pay the remainder of what Medicare doesn't pay for monthly supplies. Recently I received an invoice from Lincare showing they received our check for the $94.93. Then on June 15th they took the $94.93 out of our debit/credit card along with another charge of $26.01. Every time I call, I can't get anyone to explain my account. I called the local office [protected] and have been on hold for over 30 minutes and no one will talk to me. I'm having them took off the credit card until someone can talk to me and explain my account and tell me why I am paying double amounts. I'm sure now I will be turned into a collection agency, but I do not want any more supplies nor anything else from them. I should have enough credit to pay the nearly $20.00 a month rent for a few months.

Constantly trying to get resoluttion on my bill, only get automated system. Try to resolve order situation and get three (3) people to call me in the SAME week but NEVER get a response from messages I leave or folks who tell me, "someone is going to contact you."

I've been called by the wrong name and provided confidential information about another person's account despite verifying my information initially. Their staff claims they'll find a resolution and never call back and don't provide contact information for the right persons. They call multiple times for ordering and then bill me incorrectly. They cannot explain anything on my bill and have to go back and review - but I never get a response from the socalled review...

This place is so unprofessional particularly when it comes to life-impacting supplies. I don't trust them at all. I've been waiting 2.5 months for someone to contact me about my bill. I'll not pay anything until it gets resolved.

Hi,

My mom Linda Forster 4/25/1948 is scheduled for delivery on Thursdays in Meriden,however she did not recieve her portable tanks that the she needs for dialysis.I called the center on the eve of 7/14 to ask why,and was told the driver is still making his rounds and she would send the driver a message.Now here it is Friday 7/15 afternoon still no delivery ,once again i called the office to be told yet again the driver is making delivery still.Now its Saturday 7/16 am i called the on call service to be told she will send the office an URGENT message to make sure she gets her delivery Monday am.With the fact that she goes to dialysis Monday am at 10:30 with a possiblity she may have a tank is not advisable.She can not miss her dialysis appt due to the lack of her oxygen company not making her deliveries on the scheduled day.Lady stated to me that they do not make tank deliveries on the weekend,an exception needs to be made as a priority for my mother to get her oxygen needs met.Now this is an negligent matter.

Jennifer Hernandez [protected]