Lincare Holdings
Reviews and Complaints

I have been waiting nine days for c-pap supplies that were ordered by my pulmonary specialist at that time... Lincare doesn't care about their customers and they make it very obvious with their rude attitudes and customer service, they simply don't care... if your doctor does business with this company do yourself a favor and find another doctor. .. my doctor ordered my supplies, told them what he wanted me to have, and still after nine days they couldn't read a script...they couldn't go back to my last order? ... I am still waiting on the order... this is a company to run from, don't walk, DENNIS who admits to being management there is rude and doesn't take his calls... how does a company like this stay in business? ? ... I am elderly and disabled, they could care less about me, .. and from the other complaints I'm reading, this is sitution normal for anyone else as well... THEY DON'T KNOW WHAT TO DO OR HOW TO DO IT. ..
.ZERO customer service. .. companies like this cause people to die... if I die before receiving my supplies you know who is responsible. .. Take my advice, don't do business with this unreputable company...

About 5 wks ago I applied for a POC. I was tested by a
rep. from the company and was assured I would be getting a POC in 6 to 8
weeks I called yesterday to check on my progress and was told they could not order POCs and hadn't been able to for some time. I would like to know why I was lied to and strung along. I will be sending copy of this complaint to Virginia Consumer affairs.

I very rarely post reviews and am always hesitant to complain as I like to give people and companies the benefit of the doubt. I felt it necessary to submit information regarding this company in the hopes that it would provide information to prospective clients to steer clear.
I have been a customer of LinCares for approximately 2 years. Since that time I have had nothing but problems, dealt with incompetent people time after time and waited for help and answers regarding my medical supplies. Additionally, I have had issue after issue with my crap masks. Apparently, it is LinCares job to fit you with the correct sized masks. I have been given different masks (all of which were the wrong size, some covering my eyes some not fitting over my mouth) and when brought to their attention it was, "my fault" and if I needed a different size I would have to pay out of pocket. They never once measured my face or fitted me for a mask.
The call center will contact you relentlessly and when you ask if the supplements are cleared through your insurance, they will say, "I don't know. You will need to speak to them yourself." Shouldn't that be their job? Once, I dealt with a specific call center rep that was rude, brash and I swear was eating a Big Mac while on the phone with me.
When trying to deal with my local Lincare I am unable to speak to anyone directly and call several times before someone contacts me back. Oftentimes this is weeks later!
I am extremely disappointed with this company. Their utter lack of empathy, lack of customer care and disregard for the customers is horrible. This company deals with medical care and we as clients entrust them with our well being. I've had to wear taped up masks and glued Cpap hoses because I could not get help.
Tell you what, Lincare... I have a degree in Communications and I will (free of charge) help train your employees to be more productive, caring and supportive employees in the hopes that prospective clients will receive the care that they so deserve.
I've contacted my local branch AND the corporate office to no avail (to my surprise the corporate branch never bothered replying to my messages as well).
What needs to happen Lincare for you to wake up and realize the importance of what you do and how it impacts your customers significantly?
Please PLEASE please if you are considering this company go elsewhere.

https://www.facebook.com/pages/Lincare/115567221837389

You could answer my customer requests! I am still not getting my cpap maintenance items after many requests I have been fighting this issue since 9-10-18 after it took your company months to get me my unit. Lincare 298 stebbings ct Bradley, il [protected] I guess you do not want customers here. You can even tell by this FB page they do not care about their customers I urge everyone to file a complaint to the BBB and to FDA for creating health concerns due to patients not getting their supplies and or billing issues or proving they were even sent i refuse to pay for items and past due amounts for items i have not received

I was prescribed portable Oxygen and chose Lincare because the indicated that they could get the equipment that my Insurance covered in 4 to 6 weeks.

Its been 4 months and I still don't have the equipments.

What's even more frustrating is that they indicated that they don't know when they'll get the equipment. While asking how this could be, the rep not only told me that the equipment cost much more than the insurance company pays, but questioned my usage of the tanks over the last several months.

I explained that they ran out and that on my prior call, some 6 weeks ago, I asked for refill tanks, which were also never provided.

I've lost time at work due to having to stay home because of the ineptitude I've experienced on the part of this company's branch on Long Island.

My Insurance company is helping me find another provided. I personally will never patronize a company that practices such deceptive business practices.

To whom it may concern, on Monday October 29th, 2018 I placed an order with lincare in Newark NY 14513. As usual my order was never delivered, and as usual theh have no record of it. Today Monday November 5, 2018 I called them to see where my order was and was told I should know who I placed the order from. The girl Heather greeted me with the attitude that it was my fault for not knowing where my order was. She began to yell at me, in which I lost it! I am the consumer of your products and services. It was so humiliating. I have never been treated so disrespectfully in my life. If there was somewhere else I could get my supplies, I would. This company sucks! My phone number is [protected]. My name is Liesel Bonawitz my address is 570 Quaker rd #37, Macedon, NY 14502. My email is [protected]@gmail.com. please feel free to contact me. Also I'm still waiting on supplies. Sincerely, Liesel Bonawitz

I have not been able to utilize my CPAP for several months due to no proper mask being received. I had a sleep study performed prior to 6/7/18 and received the unit on that date. The mask was not appropriate for what was asked for. On 9/26 I received another inappropriate mask. I called Lincare and told them that they sent the wrong mask. They indicated they would send a return label and that an appropriate mask would be sent. On 10/18 I again called for status, as nothing has been received. Rep (Chris) stated that there was a mix-up w/date sent/received and that a mask would be sent out and be received by 10/22 along w/return label, As of this date, 10/31 nothing has been received, along with no communications. I also visited the local Lincare office to possibly pick a mask up. The doors were open with no one in the building. The office was in complete disarray, with boxes scattered and it looked like a construction zone. My next step is to report to the BBB for lack of support. I have been without the CPAP for almost 6 weeks. My Dr. will also be notified.

I am a new cpap patient on Medicare. I waited 8 weeks between sleep test and delivery of cpap machine. Didn't have right size mask,
only had medium, so they would get me small. Ordered small Amara view mask 9/14/2018. I have bought my own on line. Today my MyAir report says my mask leaked all night. I haven't been able to sleep because of constant adjustment of mask. How can I change supplier? Are all cpap services this bad?

10/18/18
Their shipping and billing departments do not work well together. If you can get by the rotten automated phone system they are more then happy to dump you to another department asap. They are rude. I spent over an hour dealing with a $15.85. tab. Placed on hold for half the time and hung up on once. Go with another vendor if possible. TLDR: Lincare billing is a nightmare, [censored]s.

I have contacted the manager, Brian, at the Hanover, PA office and he will not return my calls so I can resolve the equipment issues. I have been with Lincare for 16 years and the service continues to go downhill. As I cannot get anyone to resolve the non-functioning equipment problem, I will be contacting Medicare to report Lincare. Marvin Hale, Jr.

To whom it may concern.

I contacted your company 2 months ago. I am a customer who's currently on Oxygen at night using my Bipap. I was told to have my Doctor send you the prescription along with medical information. This was sent the same day. I was told to wait and someone would call me back to make an appointment.

I waited a week. No one called me back.

I called again and was told you all had the prescription and were waiting for additional information. I would be getting a call soon.

Guess what, I waited and received no phone call…

I waited another week, called and spoke to another rep who said I wasn't in the system. They then said someone may have all my information and gasn't entered it in the system. I should wait again. This has gone on and on. The rep for the oxygen came last week. He noticed the duct tape on my hose holding the mask in place. I told him I'm not getting any response from the Newark NY office. He told me to keep calling. He explained he doesn't handle Bipap equipment but would take notes and let whoever handles equipment purchases know I'm in need.

My Mask, nose pillows along with the hose and filter need to be replaced. I had stocked up prior before my other insurance ended and Medicare took over. Is this how you handle customer support for those on Medicare?

Your website to fill out the form to get a call back isn't working. I have disabled my Spyware and the web error comes back with:

There was a problem sending your email.

Failed to send note to recipient [protected]@lincarecpap.com.

Please contact your webmaster.

Is this a valid email address or is it getting blocked due to upset people reporting it?

Let me know what the is going on. If you don't want my Business tell me and I'll look for a new supplier including my oxygen. If I don't receive a reply or phone call within 5 business days. I'm posting my complaint online, and will let Medicare know how poor a choice they made selecting your company as a provider for Medicare.

This is going to be a long one, kids. Lincare has to have the worst group of so called professional individuals I have ever encountered. THE only person that appears to be semi helpful there is Alicia and getting intouch with her is like trying to catch a darn leprechaun. So good luck with that.

The rest of the bad news bears that work there are a iazy incompetent bunch. If you catch one in a lie and talk to someone else, instead of owning up to it, be prepared to here how someone just quit and left them with all the work and everyone is swamped because one dude has left for the reserve (John was his name, I believe)

I always feel like a counselor when I call because the only time a can get a conversation with someone concerning anything I only end up having to hear why nothing is their fault and then thank me for understanding. (I actually stop breathing at least 60 times during bedtime, but no, go on. I understand)

So you mean to tell me, one guy left and now everything is an unorganized mess, and nothing can get done. I said nothing because I've been trying to get something done for literally months and I still have yet receive the help Lincare is supposed to provide.

IF YOU CAN FIND A BETTER COMPANY...
GO WITH THEM! SAVE YOURSELF!

Run for the hills, cause I if I can help one person, just one, this review is for you.

You are saving yourself a headache, high blood pressure, frustration, trust issues, potty mouth (yes, potty mouth. I think these folks could trigger off the Dalai Lama) Confusion that lead to psychosis, because you will be so discombobulated from the utter lack of incompetence, responsibility and sheer laziness of these folks it will seem so unreal you will break from reality.

I am currently employed by a Primary Care Physician's office. We have had multiple complaints from several of our patients that they are unable to contact anyone within the Lincare office. This particular office is in Orchard Park New York. Calls are never returned and when our nurse does contact the company she has issues with getting anything scheduled as far as patient care. I'm not sure what the issue is but we cringe when we have to refer anyone to lincare.

I have a huge complaint about your company, back in June of this year I started having issues with your north Augusta office in South Carolina. I presented a valid prescription from my dr for a new mask for my cpap machine. I was told at that time I was not entitled to one due to insurance. the lady there told me to come back next month or pay 35 for a new mask. I was not happy but ok I will wait at this point what else could I do. the next month I returned and and was told they would not accept my prescription because something about me being non compliant, (which is a lie) I have always been compliant and can prove it. I was mad at this time and went on line and sent an email to your company from your website. I finally got a message back saying that someone would contact me from the north augusta office. I didn't hear from anyone so I went back in and was told that there was a mix up and that someone would see to it that the issue was corrected.
this goes on for some time as I have emailed back and forth and the last 3 emails have been ignored. Here we are in September almost Oct and I still don't have my mask even after I was told I was compliant. I am on Medicare and medicaid so insurance is not an issue. I am tired of contacting you people about this. My next contact will be medicare and my dr for help in this matter. Since it seems that you people are ignoring me for some reason. I need my new mask so where is it

In May 2018, my pulmonologist ordered a new CPAP/system. I spoke with Todd in my local office (Visalia, California.). He explained that I could not receive the new mask untiI I could obtain new headgear which was due in 9/18. Todd later left a message that he had received my faxed physicians order. On 9/12/18 I again called my local office to follow up on the new mask/system that was ordered. I spoke with Cathy who stated that Lincare did not have the faxed physicians order. I advised Cathy that Todd had confirmed he had received the fax. Cathy stated that they didn't have it and I should call my physician's office and have them fax it again. I requested that she call them since her company was the one that lost the order. Cathy refused. I advised that I was going to file a complaint with Key Medical Group and leave reviews on social media as this isn't the first time I've had difficulty receiving necessary medical supplies. At no time did I state I was going to another company. I hung up and called my pulmonologists office and they faxed the order again. On 9/27/18, I received a shipment from Lincare. It contained the old mask and supplies not the new mask/system my physician had ordered. I called my local Lincare and spoke with Cathy to inquire on why I had not received what my physician had ordered, even after I had followed up on 9/12/18. Cathy stated she thought I was going to another company. I advised her that I had never stated that I was going to another company, only that I was going to file a complaint with my medical group and post reviews. She insisted I had until she read her notes. I then inquired why had they mailed any supplies if I was going to a new company? She could not answer that. She asked if I could come in on 9/28/18 at 3pm to get the new mask/headgear. I stated I could and she put me on hold. Todd then picked up the phone and stated that he didn't have any headgear. He then stated that he thought I was going to pay for the system myself prior to September and then let him know how I liked it. I advised that told him I would if I could afford it. He then stated they didn't order the new mask and system because I was supposed to call and let him know if I wanted it. I advised that was exactly what I had done on 9/12/18 and even had the physician's order faxed again. Todd insisted that I had been called prior to this order being sent to my home. I advised him that I used to receive calls from Lincare at my work office regarding shipment of supplies. However, I retired and have not worked since 9/8/17 and haven't spoken with anyone in over a year. I offered to bring in the wrong equipment I was just shipped. He kept insisting I needed to handle it myself. I calmly advised I felt I had done enough and I requested he handle it. Todd then hung up on me. So here I am with wrong CPAP equipment and no way of obtaining the correct equipment. I had been a social worker for over 30 years and have never met with such poor customer service. I retired medically and understand my health is in jeopardy if I do not use the CPAP. Please advise on how to remedy this situation. Thank you. Carla J. Epstein

Lincare twice sent my CPAP supplies i did not order. 2nd order returned but Lincare kept billing for over 8 months, willfully ignoring my credit. On 11/3/2017 and 2/2/2018,
Lincare shipped me CPAP supplies that I did not order. On 2/20/2018 I called Lincare and obtained authorization to return the 2/20/18 shipment. I received their form for return
2/23/18 and returned via UPS on 2/24/18 as instructed. Lincare continued to bill me for co-pay for 3 months despite my calls for correction. In 5/18, they began billing me for 'deductible'
on the returned supplies. I called 6/20/18 and talked to 'Madison' who said correcting adjustment was made. I kept getting bills and collection notices until I sent a certified letter
to the company CFO and also the Natl Healthcare Svcs Mgr requesting assistance. I received no response. On 9/20/18 I got more bills and collection notices. I called and spoke with Kimberly Newman,
who confirmed that an adjustment had been made to my account on 6/20/18, but that it required manager approval to be processed and had not been approved 3 months later. I then spoke
with Jennifer Harrison, supervisor, who said she had approved the adjustment upon my 9/20/18 call. Harrison said that managers approve adjustments 'based on the age of the item and
their (Lincare's) budget'. Harrison said that someone didn't follow procedures and should have set my account to no longer receive bills or collection notices. I am a computer programmer
for a large insurance company, and I know that daily reports are generated for adjustments needing manager approval, like mine. I believe that Lincare willfully ignored processing my
known account correction/adjustment to make their financial reports look better. When they send supplies that are not ordered, that falsely increases their revenue. I believe that Lincare
has a policy of ignoring refunds/adjustments and for sending unordered supplies, and that Lincare is a dishonest company. I want a written statement showing a -0- balance on my account.
This complaint has been filed with the BBB.

I switched to Lincare in November 2017 because I was told it would be easier for me to switch to using a portable oxygen concentration (POC)
instead of the oxygen tanks. The salesman said to give them four weeks and I would have my POC.
As you can see I still do not have the POC and its been almost a year.

My doctor has completed paperwork, submitted it and it has been approved months ago.
I have been very patient with the local office in Odessa, TX but this is getting to be a bit ridiculous. Every time I call I am told by office manager Eric to give it 3 more weeks.
I am very frustrated to the point I am thinking of discontinuing my service with Lincare.
This week I have called 2 or more times a day trying to talk to someone there but cannot get thru (only a recording).
Can someone please get me some definite answers?
I can be reached at [protected]

I have called so many times that I have lost track. My vials of medication were suppose to be delivered the beginning of September, I believe the 9th, 2018. It is now the 25th and I have been run in circles with the Peoria, AZ office since the beginning of the month of September. There was a hold on my account because the date was inputed incorrectly. My doctor has called them and sent his notes over to them, a CS came to my house on Friday 9/21 for me to sign more paper work ...again. Today I called Lincare (again) and my account is still on hold! Now I am told it is the billing departments fault. It seems to me when it comes to peoples medications that there would be a little more urgency to resolving issues! I will say that everyone is very nice, but the organization desperately needs to be improved! Almost a month has gone by and still don't have my meds. That is so wrong I can't even put words to it!

I have been having an ongoing dispute with Lincare for months. I was being shipped monthly shipments of nasal pillows and C-pap devices for months. I called and asked to be taken off the automatic shipments of the nasal pillow and filters because I was getting too many. I was then asked if I wanted a shipment for a C-pap tubing and nasal appliance device. I said yes it had been over a year since I had new tubing and nasal applications. I received those two items and once more I was shipped the nasal pillow and filters. The nasal device was only partial and did not fit my existing equipment and the tubing was not the tubing I was using. Mine was the heated tubing that had a and electrical connection for my c-pap machine, the one sent did not.
I called your customer service center and (I am not exaggerating) I waited for two hours before I was able to speak with a person. I tried to explain what happened and I felt they did not listen to me and they told me they would put it in the system and that it would not appear on my bill the next month. Somehow, I did not really believe that would happen, so I kept the supplies. The next month, sure enough, another bill. I then called the Huntsville office, and someone named Bob told me to drop the items by the office here and they would send it back to the company for me. I did so and again the next month I got another bill for the same items. I called Bob and he told me he sent it in on May 12 and that a credit was issued on June 5. He said that should be no more bills.
Well, again I got another bill for the same amount. I then called the customer service center again was told they only had one return and there was a shipment after that. There was not. I called Bob again and he said he did not have time to deal with customers that they have too many customers to deal with them individually and he had given me the information and to take it up with customer service.
We have talked with your customer service about this problem time after time and still get bills. My husband and I have both called, we both get the same answers: "Oh, we are so sorry, don't worry about it, it will be taken care of and you will get no more bills." But as you can see from the enclosed that it NOT the result.
I just had my yearly appointment with the Sleep Clinic that monitors my c-pap and told my doctor about my issues and told him I did not want to ever use Lincare again. He said this was not the first time he had heard bad reports about dealing with Lincare but that Lincare was the only local company that my insurance would okay. So, I called my insurance company and have names of companies in Nashville that they will allow me to buy my supplies through because I would NEVER use Lincare again under any circumstance.
After we received the last bill and called once again, we were told that the credit was not for the same P.O. number. Well, it doesn't matter what the P, O, # is, there was never a credit listed on my bill. It would seem to me that customer service and satisfaction would be worth $14.02 to you but I guess not, it seems that $14.02 would make a large difference in your yearly profit.
$14.02 will not break me, it is just the principle of the whole situation that I wanted to have LINCARE make thing right, but obviously that is never going to happen. I will be sending you a check in a separate envelope because I feel that if I sent it in this envelope you would never read the letter.

Medicare form for Portable Conc was sent to Lincare on 7/30/2018

The everett clinic pulmonary sent a form 484, to Lincare in Marysville, Wa, Amanda jackowitz, sent it.for Marilyn Minkley dob 5191943...Kendra received it, the physician has done her job.
Kendra needs help... she has ignored phone calls about this.
This started last year ie 2017.
Please help

Don Minkley 611 164th st ne, arlington, wa 98223.
[protected] cell [protected] text