Liveops
Reviews and Complaints

I paid a whole weeks pay to get a background check and passed that. Then they want to run a diagnostic and I failed that. So it's aw too bad. I have heard many bad reviews too, I wish I would have know ahead of time.

Everything was great until I completed their employment package. Yes $45.00 for a background check, and too much personal information for this company to have. I sent an email to check on my employment process. Waiting.

I've been a private contractor with LiveOps for 4 years and have nothing but good things to say about the opportunities available. If you work hard, stay within the guidelines of professionalism and mind your own business, you can work multiple lines and have lots of opportunities.

Liveops have several companies that rely on it to train and hire suitable employees. Liveops train you to collect money for their gas company and then hustle the rest from the employees by calling it Max *** for doing something wrong. This behavior is totally unacceptable and liveops needs to be shut down or jailed for fraudulent activity.

Not happy AT ALL. All companies, regardless if you're an independent contractor or not, should be required that you are guaranteed minimum wage. As the independent contractor, we can not control call volume and while the clients can't either, the company should still ensure we are paid minimum wage. I have only been averaging $4-46 an hour. I dont know who can pay bills on this

I paid $45 for the background (was very speedy less than 3 days) and received an assessment for ***. I completed the assessment, followed instructions, and have not received another job offer and have opened support tickets about no-contact and they are just closed and marked "resolved." No response. Waste of $45. Providing negative support feed back doesn't appear to do anything.

This is not an A+ company for remote workers. I read the reviews written by people like me, but decided to give them a try...hoping it would be different. Nope. You decline an offer, they decline to communicate with you. I paid $45 for a background check, paid to set up my home office, and nothing. Bad business. The A+ is most likely for Liveops clients and not from the workers. Please listen. The benefit of doubt did not work for me.

Disappointing and misleading. I applied and paid for a background check. I still have never spoke to anyone 14 days later. I have received test messages only and only after I reach out to them (everytime I was told to wait 2-3 days). Today I was told to log in and choose the business I want to work for. I had a choice of I think 5. None of them offered training for many weeks (non paid training) and I paid the background check and have seriously wasted 14 days I could have been working elsewhere.

Very disappointing, I paid 45.00 for a background check first they said that my system did not meet the qualifications. I responded and said that they should have us do the system check first to see if our system meet their qualifications. About 2weeks later I get a message congratulations you are ready to move forward, ok fine. I filled out all the paper work with personal information which I was very skeptical to do and signed contracts. Now I'm waiting for days without any response, then they send me a welcome page saying to log in with my temp password to log into Okta to choose my client, well the temp password never worked I have been texting back and forth telling them that the password will not let me in. I have been waiting for a password or someone to give correct password to get in every since the first part of may, nothing. I feel like this company is a scam and have beat us out of our money. Do not waste your time with this company. Very disappointing.

This company is a SCAM - Businesses and potential candidates should stay away from this company. They charge you $45 for a background check, which is fine ( I have nothing to hide) in 2002 I was involved in a DUI which was 18 years ago. They RUDELY stated that I am unqualified and does not meet their policy as a potential candidate. I did read their policy and it stated: have you been convicted of a crime or minor traffic offense 5 years ago? My answer was NO. I am a Criminal Justice major and have a security clearance, bonded, and able to work as an Independent Contractor and have never had this hindrance my chances of employment. I am in awe of how this company does business. I will never recommend this company to any business or potential candidates looking for a job. I tried to explain that this was so long ago and was dismissed. They refused to listen to my dispute. What this company does is lure potential candidates and charges a $45 background check with the promise of employment and then they turn around and refuse employment for any little thing keeping the money for themselves and is not refundable. STAY AWAY FROM THIS COMPANY! Not a REPUTABLE company. They should be banned from hiring and conducting business.

I am disappointed and confused at the sametime. I signed up with Liveops in June this year. I did the background check and was cleared. I was able to choose my first client. That client was not a good fit for me, so I chose to be removed and signed up for another. I completed all assignments, attended class on time, and actively participated. On the last day of class I was removed for Fraud, and also claims of me servicing from an unauthorized location. I have sent numerous tickets and they keep regurgitating the same jargon, with no clear answer of what any of this means. And as for the way I was disrespected by a facilitator, is unacceptable. She should not be working for Liveops. Unless, that is the way Liveops train their employees to handle situations? She completely brushed me off, she actually kicked me out of a zoom meeting, without even saying anything to me. So I guess if you have questions that they cant answer, they just kick you to the curb in a disrespectful manner, or just tell you to create a ticket? Unacceptable. And then I was also asked if I signed up for a new opportunity since being removed from the previous? Why? So I can continue to waste time going through certification and then on thd last day, I get kicked again? I dont think so. I just need an explanation of what this fraud and sharing information means about my business, so I can move on.

I paid the 45.00 for a background check, I did prework and showed up every day and did all required work. Their system is awful. there was 118 taking the program and the bandwidth or whatever they used kept hanging up and causing us to redo work 3-4 times. This happened over and over causing the homework to be much longer than should have been. I had to reach out to resolve the issue that said one of my lessons was not complete. I was on zoom and speaking with leaders and they said I had to have finished it because it showed complete on the final. I agree. But the walked through each lesson and made sure they showed completed. 2 weeks after I completed the program I finally got an email stating I certified. Good. Now I can go choose my work times. WRONG... I can not get logged into it. I have the correct credentials. I have tried for 2 more weeks (sending in tech tickets) to resolve this. I had received an invite to attend a zoom meeting. Good. I'll go there and maybe get additional help. Last night I received an email stating that I have not completed my classes. I WAS LIVID ! Deep breath. This morning tried to attend this above zoom for today... link won't work! I am beyond upset. And after 3 tickets sent in to request help over last two weeks I still have not received an answer or help of any kind. I was looking for some work from home. I have a bachelor's in Psychology and very literate. I am having trouble expressing how disappointed I am with this company. There is no way to contact them and speak with a live person. I have placed a call and left a message for a callback. Again no callback. I'm done. Please do not waste your hours of work for a company that does not show they care in helping the ones that make them the $$$. Expected much better.

Where can I start? There is deception from the start. You may go to the job thinking its possible to make $18.60/hr at a rate of *** cents per talk minute, but this never turns out to be true. The most Ive ever made at this job is $18.40 per hour. When I ask about it Im told that its due to utilization. The majority of the time the payment that I received calculates to about $10, $12, maybe $14 per hour if Im lucky.This is not that your not working by the way. The fact of the matter is if your team leads like you that day, you may have all fresh leads on the out bound call campaign where you talk to patients and or leave message. When your not in such good favor with leads and management, you will be thrown into the stale leads pile, with patients that have just recently been called (yesterday) and you cannot talk for any of the minutes that you were scheduled to work that day, because you cannot call them again until 72 hours has past, 7 days in some cases. If youve scheduled yourself for 8 hours, you could very well end up talking for 1 hour worth of talk minutes. Recently my secure remote worker (SRW), had technical difficulties it was reported on Thursday, August 5th in a support ticket # AHD00114074. I had to figure out on my own what to do on August 10 with help from the chat room ARA ***, otherwise I wouldnt have been able to get a minute worth of talk time completed until now. Even then, the *** software that we use to work froze on me 3-4 times and I was booted from the system, with patients still on the phone, unable to assist them because I cannot access the tools *** etc.) needed to assist the them properly. I didnt have access to the programs behind the SRW.There is no raise and to top it off when calls comes in, if you are able to watch Five9, the time remaining goes faster than the actual time.

I contacted Liveops sometime in the fall of 2020, paid the $45 for the background check and did the testing to see if my internet and equipment would be compatible. It took a 2-3 months to get everything worked out, my back ground check took a few weeks, finding a client for me to work for etc, my particular client required a dedicated line, had that installed and was ready to go. I did start worrying that maybe I had made a mistake because it did take longer than I anticipated, but discovered my background check took a bit longer since I was born overseas while my father was in the military. I had no knowledge of Liveops prior to applying to provide services so like many I was a bit apprehensive.Long story short, I got an assignment, was told what I would need to have to provide my services to the client i.e. dedicated phone line, headset, computer and possible 2nd monitor, but it was not required. I was told this before going into the training, signed my contract and then waited to hear back. My particular client required four weeks of training, to start in January. which Liveops provided, free of charge. I am self-employed, so obviously I am not paid to take the training. Once I completed the training, I started providing services for the Client through Liveops in January for which I started being compensated, and with my particular client have been making well above minimum wage and more than average wage where I live. I am very pleased with my compensation, which I might add is exactly what we agreed upon and sometimes more with bonuses I have earned. I have been providing services now for eight months, all invoices are paid on time and in full, have lots of help from their staff, and am very please with Liveops. They have many clients and opportunities and you are able to choose what clients you would like to train to work with. Some people find that the work is a bit harder or not exactly what they expected and they can request to be removed and are given an opportunity to try a different client if you choose. They do have standards you have to meet because the clients have standards they expect, it is up to you to stay current on the rules, changes, make sure you do understand your responsibilities and how to provide the services accurately, etc. It is your business, but Liveops gives you all the tools and guides you need along with a leader that gives individual assistance as needed and additional classes to continue your training (free of charge). My reason for writing this is because I read some of the complaints and I do not feel they honestly reflect the good work that Liveops does to provide a professional, legitimate work from home jobs for people like me. I suffer from spinal cord damage and live in a very rural area. Working from home is perfect for me. I have access to thousands of other independent agents through Liveops and the vast majority of us love Liveops and can vouch for their excellent services and that they are trustworthy. They are a growing daily and may take longer to get back to you than you may feel they should, they, like many companies, may be having growing pains, but you can count on them if you are doing your job, taking care of their client, they will definitely take care of you.

Be aware! I would like to share my experience to hopefully warn and advise others who are seriously considering applying for this company. I was recruited back in September, I paid $45 for a background check which cannot be used in any other place(sounds sketchy) I went through 2 weeks of "training" which was basically useless because they don't show you anything that would be practical in real calls. (I did the *** Agent training) After spending hours and hours studying the "material" you go into what they call nesting week and begin taking calls. At this point you have no idea how to handle any calls because you were not train to do so and they said you can feel free to reach out to the hotline(lies) the hotline people were rude and treated the independent agents as ignorant. Then they start sending you all this rules as what you are supposed to do and what you aren't, I understand that but aren't you supposed to be an independent? Then they claim agents can pick their own schedule, another lie because even though you can once you schedule yourself you can are not able to change it unless you trade it and if no one does you have to honor it and if you don't that counts against you and then you have to send a ticket explaining why you couldn't make... but none of this makes any sense. If you own your "business" why can't you have the ability to change your schedule to adjust your life? Then I sent a ticket letting then know that I would be leaving the country for a few weeks because I needed to take care of some important issues abroad and I would return by this date, this guys name DEREK R I believe was very rude and completely careless and simple said to me in a email that due to the amount of time I would be gone they couldn't keep me in the program and they would take me off by this date, but so 'let us know when you return so we can put you on the next class which we don't know when it will be'. I replied to that email saying that because I was in need of the income as I was going through some economic problems I had reconsidered that and I decided to only be gone 2 weeks, can I stay in the program? I received an email saying Derek has closed the ticket? Without a direct response? So I left and unfortunately, things complicated and I had to stay longer so I let them know that and he went ahead and removed me from the program. I understand that but here is what happened, since we did not receive any proper training and there was never a clear answer on how to respond to certain issues, I made a mistake (obviously) and I had a customer waiting in line and no answers were provided for me and they didn't want us to reach their hotline. I was put under review but they told me not to worry about it. I waited the time, I followed the steps and I was reinstated and assured that I could continue with my service like normal. Supposedly, I was still active so I applied for other programs but they always rejected me saying classes were full, we cannot move forward etc. Until again I tried to see if there was any other opportunities and I just couldn't log in to my account so I tried login through the call center, and I had a message there saying I was removed because I breached the contract (dated 03'06) (I worked there in (Dec-Jan)and they explained the reasons which I'm not going to detail so that I don't make this review any longer but the reasons were not truth and I did not do the things stated in their message. Also they state that I am not going to be considered for any future oportunities. I sent a ticket to clarify and the response I received was inconsise and it it lacked an explanation of the reasons for my removal. I think Liveops lacks integrity, credibility and responsibility. There is no such thing as communication and they do not care about the welfare, time and efforts or expenses that people people have invest. Their business lacks professionalism and the only thing they want is to take advantage of you, pressure you to spend every hour answering calls and slave you to your desk to just make barely enough to get by. I do not recommend it at all!

I worked with liveops around 2019, struggling to meet the Statement of Work (SOW) due to my full-time student status, taking over 12 credit hours. Despite communicating with the support team and my Account Representative, I felt they didn't truly understand the stress of balancing school and work requirements. I noticed former agents reapplying after a year, so I inquired about my eligibility to recontract. However, my specific question remains unanswered. I'm eager to resolve this and hope to work with liveops again, but currently, there's a lack of communication on this matter.

I signed up as contractor in 2019, I provided all necessary documents for identification, I have also provided same information earlier this year, so I have a account in standing, but still requested to create duplicate account, I did even receive agreement to sign with liveops till the 22nd of September I took training that I was not compensated for, to begin working on September 3, since then I have requested assistance and have been waiting and waiting for tiers to speak with mgr, and since I was told everything was fixed, I am still unable to access their system. I received an email i was removed,, after all this with no explanation. This attempt to notify liveops of their breach of contract, where they can arbitrarily be liable for their actions. I attempted to call headquarters and phone is answered and immediately hung up

February I paid 45.00 to have a background check completed by live ops via Checkr. I paid the 45.00 and have tried contacting both Liveops and checkr and no one answers the phone. Live ops website advertises its business hours and even when open no one picks up. I have no criminal record and have held a federal clearance. There is no reason why it takes almost 4 months for my clearance to be completed. I have received several emails saying the same thing about court houses responses. If this is the case, I paid for a service it would be a good business practice to at least have the company reach out to me on any unusual delays. I would still be interested in a position with them, however requesting for someone to pay fo something during a pandemic when everyone is looking or seeking employment in some form or fashion, 45 dollars am not mean much to some, but that fills up my bad tank for the month.

This morning, July 30 at 7:50 am EST, I began the process to work from home. I began speaking with Mr. *** who said he was one of the hiring managers with LIVEOPS COMPANY. He took me through the verification to get started. After, he said the vendor needed to have my Facebook info to put it on the Apple laptop and connect my work materials. I'm totally locked out of my account and I've sent him multiple screenshots as requested. The email I saw listed, they are telling me is not from the vendor setup. Despite changing my password as instructed, I've lost all access to my Facebook account! I have gone all day being told this would be fixed and I would have my Facebook back but the support person nor the vendor seem to be able to resolve this or get me my credentials. I'm disappointed. I really want this to work out with LiveOps. I have screenshots of my entire conversation today if needed. They're too large to attach to this.

I have been experiencing technical issues since yesterday evening around 12:30 AM, I put a message in Slack to make all ARA's aware. This morning my Genesys switched to available without my knowledge.I was totally unaware. I received direct messages from *** ARA. I was trying to find out from her if I was fully logged out last evening or if the System reset for SD affected my log in, since I had issues about 6 hours prior.Teamwork was not the case here. She just kept telling me " I saw you logged in " I am not denying being logged in, I am trying to get to the core of a serious issue that no one is addressing.While trying to inquire what was happening technically, *** stated " i'm not arguing with you" She made me feel like I was an adolescent being scorned by a parent. I was NOT using any bad language, or capital letters. I was simply asking questions. Seemed she had a difficult time this morning handling and interacting with people.

I was just promoted to the *** chat Team and the 90s club then I was deactivated. Very cruel I have been working with the company a little over a year! And out of nowhere Im being terminated/deactivated/disabled. No clear reasoning! I am not in breach of my contract! I feel I am being targeted for being a great agent and working non stop some days! I have built my life around this company to be just deactivated and a little ignored! My account has been put under review and Im not thinking this is fair! I worked the entire semi annual sale and some calls were longer than others but thats no reason to flag or deactivate me! I need answers! I was a great agent and I loved working for the company due to the flexibility and compensation! I do not feel I am being treated correctly! Can someone please reach out to me? I still need to be paid and I have no way of viewing my invoices! This is devastating! Yall just dump good agents for no reason or good reasoning at all!

I applied with Liveops, July 28th. ***, was my Talent Acquisition Specialist at Liveops. After my background check came up clear, I was able to go through to the next round of paperwork where I had to give VERY personal information in regards to employment matters, including my information for direct deposit. It wasn't until it became time to login to start my "application" for the non-licensed Assurance guide position that I was not able to log in. I contacted ***, who told me initially "feel free to respond to this message, if you have any questions" I got no answer. I tried to reach out to the corporate number, I got no answer. I tried to reach out to the support desk, I got no answer. Upset and afraid, I went on the actual ASSURANCE website out of curiosity. They said as of December 16th they are not accepting guides. I now believe Liveops is a SCAM company, benefiting from the heart of an sincere empathetic person. I am truly dismayed and appalled!

I began training for a contract with Liveops on March 8. On April 5 I was to begin the last week of certification. I have not been able to complete my certification and begin earning money because the client has been unable to provide me with valid credentials. I have attended several tech support sessions with no resolution and no answers. This is now 3 weeks and I have been stuck in certification limbo and can't apply for another line. I continue to seek help and zero answers. Today, April 19 at 8 pm I receive an e-mail stating my Liveops accounhas been suspended and investigated for being unprofessional. I'm not even able to work, I am in Limbo, and rather than Liveops helping me to work my independent business, I have now been sent an e-mail that my account is suspended. There is no information, there is no contact info. It seems Livesops wants me to simply go away rather offer me any solution including working with another contract. I NEED HELP!

On 6/3 I applied as an Independent Contractor, paid and passed a background check, Was hired as an agent on 6/5. Contracted with PNG on 6/7 with a start date of 7/6 (I thought training would occur prior and actually start taking calls when I was able. Come to find out the training would start on 7/5, I had 2 vacations planned during the 5 week training and would not have the resources to participate. I contacted the Liveops Support Center on 6/15 and asked if I could contract with PNG at their next start date of 8/16 of which Marina replied on 6/16 and said I could and that had all been set up for me, (I have all the documentation). On June 23rd, I received an email stating I had been terminated and could not contract with Liveops again for attempting to cheat Liveops. I immediately opened a support ticket to dispute and ask on what grounds and never got answer. Figuring maybe just terminated from PNG, applied for another customer and was told I could not work for Liveops again.

I am submitting this complaint because after signing up, paying for my background check and spending many unpaid hours training for a client, I became unable to login to systems. I had been logged in prior but after an update in my computer I was no longer able to log in b/c the login app could not send me the text to verify it was me and the app states that due to security the company would have to reset my ability due to security procedures. I followed every single procedure they have in place to rectify the situation. I submitted multiple tickets, asked for guidance through the proper system and was unable to get any response that addressed the issues. I have attached screenshots below because there are too many issues Ive had to list here. I understand the relationship of a *** contractor and I realize I am not an employee but I followed all of their rules. Id like the $24.99 for my background check refunded. If I cant get resolution to these issues I have no confidence this relationship can continue. Many, many hours have been spent on this already.

Hello, I was able to log on to liveops platform to start the process of looking for work, my next step was to pick a client to work for, for some reason I didn't have access to that portion on the platform, I sent a message to support they said I needed my employee ID so they can give me access to pick a client to work for ( I was never aware of an employee ID) I had to put in another ticket to find out how to get employee ID, when I got info on where to find employee ID I tried to log in to liveops to pick a company to work for and I could not log in or reset password I sent numerous tickets to support to reset my password I got emails from support stating issue was resolved and ticket was closed but I still wasn't able to login. I have reapplied a couple days ago but, it would not let me put that I'm working with them. They sent me a text saying my application is incomplete due to not doing the background check. I have already paid for that. I sent a message back giving them my agent ID number and now they have stopped responding. I should not have to pay for a background check again. They need to fix my account since they never responded to the tickets I had sent to them about issues and working.

Hello, I don't know any other way to get in contact with liveops, I tried calling headquarter and no response. I was in the middle of a call when Liveops Okta wouldn't refresh so can view my schedule. I send a ticket in regard to this issue. I still had access to their system for *** secret. I got a response stating 'Your contract has been terminated due to a material breach of contract. Due to your breach of contract, your business is ineligible to contract with Liveops in the future. Participating in any other activity which could be deemed fraudulent, illegal or grossly negligent. (e.g. writing down or stealing credit card numbers, making fraudulent claims to Liveops *** etc.). Agent information is associated with multiple fraudulent accounts.' I can assure I have not done no such thing above. Then like about 2 hours later their system logged me out of slack which is like help base for questions. I sent another ticket requesting a 1:1 and to have a better understanding, maybe an error was done and they are responded with the same response, seem to look automated. At this point I'm confused, this was actually one of the best job I've had. I hate to lose this opportunity. I'm getting QA email and Liveops emails. Even text letting me know that letting me know call volume is high, all of this is stressing me out because there nothing I can do. I'd really like to do 1:1 to get the bottom of this.

Hello, I was able to log on to liveops platform to start the process of looking for work, my next step was to pick a client to work for, for some reason I didn't have access to that portion on the platform, I sent a message to support they said I needed my employee ID so they can give me access to pick a client to work for ( I was never aware of an employee ID) I had to put in another ticket to find out how to get employee ID, when I got info on where to find employee ID I tried to log in to liveops to pick a company to work for and I could not log in or reset password I sent numerous tickets to support to reset my password I got emails from support stating issue was resolved and ticket was closed but I still wasn't able to login then I put in another ticket then got a email from support stating my account was deactivated for breach of contract and I don't know why I never received a reason why I haven't received any email or explanation, I don't know what I did wrong, I called the help desk to see if they could give me any info but the agent wasn't able to provide that info but he was able to see that DUO and security was not set up properly on my phone and he did help setting up security and DUO correctly and told me to send another ticket about my account being disabled which I did and no one is replying back I have been getting ignored and still do not know why my account was deactivated or what i did wrong, I didn't even get a chance to pick a client to work for I paid for a background check and would like that refunded and at least let me know why account was deactivated