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I have been being charged 19.95 for two months now. I haven't received anything for the 19.95. I want to stop being charged to my debit account. How do I go about handling this situation... Plz advise smb!
Same problem as all others have had... unauthorized charges by this so-called "Living Lean" of $19.95. Wu Yi and living Lean are ripoff outfits. Called my Credit card and they cancelled it. Will send a new number and it seems like it's the only way to stop them immediately. A phone call for the refund is in order...
OMG! This is so wrong. I, too, have been duped. No more. I will file with the BBB. Good luck everyone.
hi. I have the same problem. One day, they charged me with 29.95, when I return the package, also days later they charged me AGAIN, with 19.95 when they said to me an a email: "You have been removed from the autoship program and you will not be receiving any further shipments." I totally disappointed and just now I sent a email to them to give my money back. I call the 1-866 # number and is like disconnected. :@ Anyone could tell me what can I do ?
I just got off the phone with bank...obviously having the same problems. They deactivated my card right away and filed a claim to get my money back. The bank is refunding the 2 charges as a fraudulent claim. Protect your account from further charges. Do not believe they will stop or credit your account just because they say they will! Don't be so trusting
I have been thru the EXACT same thing as all of you here have and I am extremely ticked off and upset.
I just called this company for the third time and got my third confirmation number to cancel this order again.
When I asked the man what the product was, as I never received it, I was informed that it was a 12 step weight loss program. I laughed and said I never received it, what was it supposed to come as? Pills, paper documents, what? He had NO ANSWER for me. But he then suddenly saw that I had called twice before and then saw the confirmation numbers that I was given previously.
THIS COMPANY IS A 100% SCAM!
You have to call your credit card company as soon as you see the charge on your statement and dispute it! You then need to wait on the line with "Living Lean" for about 20 minutes to dispute the charges and get a confirmation code. KEEP THIS CONFIRMATION CODE, as you WILL NEED IT AGAIN AND AGAIN!
I am game to start a class action law suit against this company, they need to be reported and stopped!
I 've been trying to figure out for the past 4 months what the IW leaving lean charge was and finally Ive got some answers! I just called the number and got it cancelled and a confirmation number. They refused to refund for the other 3 months though and kept on hanging up on me when i tried to argue with them about this. I am going to go ahead and dispute those charges with my bank and also file a complaint with the BBB, the sooner we get businesses like this off the market the better! And by the way i was overcharged for the tea, they took out 54.95 instead of 29.95. I have actually GAINED Weight since drinking the tea. It increased my metabolism rather than decreasing it. And I have been trying to watch what I eat. I know it was not what I ate because Ive actually been eating healthier. But I noticed I've been getting hungrier ever since I started drinking the tea so I stopped.
I found out via the phone# posted [protected] that they are associated with yu tea. I had ordered the tea and cancelled it I did not know and they didn't tell me you have to cancel the website living lean as well. He said it will be cancelled and my last 19.95 will be credited to my account. We will see.
I ordered a trial size tea. I then canceled my order after receiving the trial offer and have been billed 3 times for tea I have not ordered. I have requested a refund on the initial charge and their is a second charge to my account this week.
the same thing had happened to me can you help me ?
I have been charged numerous times from these two scams. I have called my bank and they are launching an investigation into these places. I have also had to close my checking account and open a new one. What a nightmare. I will NEVER order online again. I cannot believe the government allows this type of thing to happen. I f it were you or I stealing money out of peoples bank accounts we would surely be in prison. This is certainly an injustice to the people. Makes one wonder is there anyone to be trusted? I say "NO"!
I just ordered the tea because one of my friends had great success loosing weight with it. Several times before you put in your CC info there is information about the Living Lean free 30 day subscription and then $19.95 thereafter if you do not cancel it. Almost anything that you purchase online/ tv infomercial will have these extra subsriptions tacked on. Couple tips that I have learned over the years: 1. READ EVERYTHING! Big print and fine print. In our society we are always warned about the fine print but not the big print. 2. Cancel the extra subscriptions ASAP before the free trial is up. 3. The banks are usually pretty good about working with you to get you money back. Good luck, all, in getting your money back.
It sounds like this company is going to have a class action law suit against them if the right lawyer gets this information.
I am currently on the 866# waiting to demand a refund for the Living Lean Program that they have charged me for the past 2 months. I received the initial refund for the tea and was not vigilant enough about my accounts last month when they decided to go back to charging me without my consent. Good Luck to all who deal with this company and remember to keep copies of all correspondance as proof against them.
Update... I was just on the 866# trying to obtain a stop and a refund to these charges. When I was first put on hold I was caller #3 with a 5 minute est. hold time. I hung up after 15 minutes when I was informed that I was caller #2 with a 30 minute est. hold time. I am going to see what my bank can do.
I ordered the Wu Yi tea for one month and then cancelled. I noticed an extra 19.95 on my last two bank statements for Living Lean. I couldn't think of anything I ordered under this name, until I looked it up just now. I will be calling my bank and the BBB.
In March I ordered a trial order for $6.95 of Wuyitea diet tea. This was supposedly just a sample to see if I liked it. Since I have returned orders that were shipped to me at $29.95, $34.90, $29.95, & $15.95. I received one (1) full month's supply, did not open it and returned it with "Return To Sender, Order canceled". I am continuing to be charged monthly fees anywhere from $15.95 to $34.90 from wuyitea and now a company called Living Lean is charging $15.95 a month for I have no idea what. I am receiving nothing from them. Bottom line: I order a sample diet tea for $6.95 in March and to date I am being charged continually by Wuyitea and Living Lean and they will not stop removing money from my account. I am on a fixed income and these charges are destroying my finances. I stumbled across this complaint board and am hoping to get these charges stopped ASAP and that they will not "scam or hurt anyone else". Be forewarned I am going to my bank to let them know what is going on and, please, do not order from these companies. If need be, I am going to contact the State's Attorney's office.
frightening how this company has scammed us all. for starters we have to call the credit company to put a stop charges from this wu yi tea. next we have to figure out how to inform the BBB to put the word out to folks to not fall for this like we did. together we can do put an end to this.
I have also been charged for 2 months. I am closing my account in order to stop this. I am also going to report these rat ### to the Better Business Bureau in Michigan. Sounds like they are hosing a ton of people.
yeah i guess it's happening to everyone, i got charged too. I noticed because i had just bought something and wanted to make sure i had enough to cover and i saw a living lean charge from Las Vegas, i was like ok i live close but have not been there recently... called the bank CS rep said to get a new debit card if i didn't know who it was, i checked the internet right away but nothing till today, it's been a month since i got charge. I'll be making a call soon and requesting new debit and reporting them to my bank to get a refund, since banks can collect those charges unauthorized. THanks to everyone.
I got the sample tea that they give out to try for 30 days. I called after one week to canceled the product because I didn't like it. I received a cancellation email but find that I'm being charged each month $19.95 from this company associated with Wu-Yi Tea. I didn't realize it until now because I haven't purchased anything with my credit and find I have a balance. I've call my credit card company that someone has been charging on my credit and to cancel my card. My credit card company gave me the name of who was charging on my card. Then when I went to google I see complaints about the same thing.
I live in the UK and had received one months supply of the tea you are referring to. I only used it for a short time and then cancelled any future orders. I received an e-mail acknowledging the cancellation but I too have had funds taken from my account every month since from living lean. I have now emailed living lean and have contacted my bank to try to get this rectified.
Karen
I ordered Wu-Yi tea and started noticing additional charges on my credit card of $19.95 a month. And I've been unable to reach any one but I've never purchased any thing from them.
I am being charged for something not ordered!
I have exact same problem like others. I received on order and it was not helpful to me and I mailed it back for credit. I never received credit. When I call they tell me to e-mail. I had live chat with customer services and he said that I did receive the credit. When I asked for date he told me that sorry, it didn't happen and I will see the credit in two days in my account and never happned. When I asked for confirmation that I will get credit, he told me to print the chat conversation. It is not helping me and I have been being charged 19.95 for two months now. I haven't received anything for the 19.95. I want to stop being charged to my debit account. How do I go about handling this situation... Plz advise !
Yes this company is in a way scamming people because when you order the Wu Yi tea off of the Wu Yi tea source website you are automatically subscribed to Living Lean. It says this in small print when you are giving your info for the tea. Thats why this is sort of a scam. They do not make it clear that you are being subscribed and your info is being given to them. Anyways if you call [protected] and give them your info they will not have a problem cancelled. I recieved good customer service and for now all seems well. Hopefully i will not get any unauthorized payments.
Hope this helps
:)
This is a number to get your money back.
[protected]
Ask for a conformation #
[protected]
I called today ... spoke with supervisor Holly.
She gave me a confirmation # and is crediting both charges of $19.95.
Call! Good Luck!
Rm
same thing happened to me today. I checked my credit card statement and i had it 19.95 charge, just for my records, i checked my statement from last month and it was there also, i am not happy. I will call my credit card company and cancel my card.
If all of you would have read the agreement before you signed up (like I took the time to do) it tells you that the free trial for the wu-yi tea DOES INCLUDE ONE MONTH FREE ENROLLMENT IN LIVING LEAN, AND TO VISIT THEIR WEBSITE TO TAKE ADVANTAGE OF IT, AND CANCEL BEFORE THE MONTH OR YOU WILL BE CHARGED $19.95 EVERY MONTH AFTER THAT. It's right there in all the fine print that everyone convieniently ignores. This is why they refuse to refund your money. Because you choose to ignore the "please read the agreement details" doesn't mean you get to claim innocence and get all your money back. That's not called "a scam" it's called a CONTRACT that YOU TOLD THEM YOU AGREED WITH. Next time, CHOOSE to read it!
And for the record, I dont' know how well the tea works yet, but the actual "Living Lean" program works, and it only takes 6 weeks, so you only would have to pay $19.95 for the whole thing, total, even if you followed the program. I'm currently taking it (but then, I knew to go to the site because I read the agreement unlike the rest of you, obviously) and it has completely changed the way I look at food. I don't even care about the tea anymore.
I wish all of you luck, and hope you are able to learn from your mistakes and learn to read agreements before clicking the "I agree" things to continue from now on in order to avoid problems like this.
I was charged $19.95 on my credit card in May and I have no idea who these people are.
I want to know why this company is charging me every month $19.95, when I never other anything from them. I'm don't even know what is this about. Beware people!
my story is the same everyone else. i tried to speak to Wu-Yi and they push you across to Living Lean - i tried ringing the number from Australia - even though its meant to be an international number but no luck... So, I have found there web site and have email them - to cancel the membership which i never asked for...
FYI web link: http://www.selfhelpworks.com/
fingers crossed.
What in the world is the livinglean all about?, bcos i never orded for this, and they've taking money from my account twice.
I am glad for this board because i would not have known about how to go about getting a refund. I had to be persistent though. First - I packed up the tea and sent it back to them. I had to pay for the postal charges though. I made sure to send it so that i received the green card from the post office once it had been received. Shortly thereafter, i was refunded the full amount of the tea. I then had to contend with the 2 charges of $19.95 on my card.
I called and spoke with Frances at the [protected] number and she gave me a "complementary" refund of one charge of $19.95 and said that i would have to speak with a supervisor to get the second. She gave me a confirmation number. She then came back on the line and said that the supervisors were busy but that she would take my name and put me on a call back list - i told her no, and that i would wait on the phone for as long as it took. She did not hang up on me - after 10 minutes, she transfered me to a supervisor (who sounded like a little girl) her name was Taleah. Taleah tried to see if i wanted access to the website - I told her no i did not and that i had never accessed the site since Wu-Yi signed me up for it. I told her that all i wanted was a refund of the second $19.95 charge. She issued the charge and gave me a second confirmation number. Additionally, I made sure that she CANCEL the membership.
They were very nice on the phone - I was persistant, but not rude. Hope this helps. I will see if they will follow through on their word to credit my account.
Additionally, the living lean website does have a place where you can cancel your account. The URL is http://www.selfhelpworks.com/cancel/
I don't know about getting your money back, i didn't figure that out, but you can easily cancel by calling this number:
[protected]
I am being charged for something i didn't know about, I only inquired about some tea.
I also have been charged $19.95 at least twice that I noticed. I called my credit card Company & they credited my account & then the charge showed up again. I have tried to call the phone number listed & it will not connect. The Living Lean is from the Wu-Yi Weight L0ss Tea. I refused the 2nd box of tea of received an email from Wu-Yi saying that they had received the tea & the cancellation, but had to charge me a portion since it is a food item & they cannot reuse it.
I just conatcted my credit card company & canceled my card. They said that no one will be able to charge my card again. They will send me a new card with a new account number.
i DID NOT AUTHORIZE ANY MONEY TO BE CHARGED TO MY ACCOUNT.
I have a slightly different problem--I checked my online statement and it just says "Living Lean" but not for $19.99. They are trying to charge me $59.94. I called the company everyone here is talking about, and they told me they have no record of my information and that their products are $19.99. So, apparently I'm getting unauthorized charges from some other company with that name or someone charged my card using that name.
How can I get my money back that was taking out without my permission?
They took money out of my checking without my knowledge! Beware all!