LoanCare review: I'd like to the company to reach out to me so that, I may make my mortgage payment. 1

Hello, I've been trying to pay my mortgage for Nov, since November the 20th.

Yes, I know its late after the 15th, I'll will have to pay a late fee. However, since last Thursday there has been know way to pay my mortgage. Typically, I pay using the LoanCare mobile app. The app as of Wednesday Nov 22nd has been down. I went to LoanCare website, the website is down. I called LoanCare customer service to pay, but an answering service comes on saying "due to security issues an agent isn't available". I've been with LoanCare for (3) years this has never happened. On Wednesday evening, Nov 22, st, I finally was able to get someone on the phone. I was told systems were down and that - I could not make a payment because they have no way to accept the payment. The rep. stated that the system should be up by Monday, the 27th.

Today, is Monday and I still cannot make my mortgage payment via the mobile app. The website is still down (saying error). No-one is answering at LoanCare. This is so frustrating because I'm trying to pay my mortgage and I'm unable to - I do not want to be penalized.