Longbridge Financial
Reviews and Complaints

I would highly recommend Longbridge Financial to anyone who is contemplating a Reverse Mortgage. *** was my consultant. He explained the process in great detail, he answered all my questions and he always returned phone calls promptly. Thanks Longbridge

After researching a number of reverse mortgage lenders, we chose Longbridge because they were a direct lender. Met personally with Steve Schwab who was totally knowledgeable and provided great advise and information during the entire process. I give them 5 stars. John A

We were very pleased with the process of obtaining a reverse mortgage through Longbridge Financial and in particular dealing with the very professional Account Executive Jerry Auippa. Jerry made everything go very smooth from initial application to completion. Thank you.

Longbridge Financial was the servicer of my prior reverse mortgage and I liked their reporting. I found the financial terms of a new reverse mortgage with them to be superior to other opportunities. *** was a terrific account person on securing the new mortgage, always informed and courteous.

My experience with Longbrige Financial was absolutely positive. *** was professional and patient in explaining the jumbo product I settled on and answering all my questions. I am pleased with the outcome and would recommend Longbridge to anyone seeking a reverse mortgage to unlock the frozen equity in their home.*** W Five Stars

I did my business with a top-notch banker and he was the best I've ever dealt with. His professionalism, knowledge, and patience were only surpassed by his kindness. He explained everything, not once, but however many times I needed, graciously and with humor. He is the BEST, and I highly recommend Longbridge-Financial for anyone needing a reverse mortgage.

I contacted a number of Reverse Mortgage companies but I landed on Longbridge. *** was very helpful and very knowledgeable as I had a number of Zoom sessions where he really helped me understand reverse mortgages and how they would benefit me. Once I decided to go ahead the process went smoothly and *** prediction of the time to complete the process was very accurate. I would highly recommend Longbridge as there customer service was excellent.

After interviewing two other Reverse Mortgage Professionals I went with ***, with Longbridge-Financial. His knowledge of the products and the process were far and away superior to the other two. No stumbling around when my "helper" asked him technical difficult questions. He has worked both in the corporate office and as a CRMP for Longbridge-Financial which was helpful during the Underwriting process. Longbridge is a crisp professional LLC that knows their business well and can take you through the process...successfully...to get your Reverse Mortgage. Having an experienced, highly knowledgeable, kind, charming and sometimes humorous personality to guide me through was invaluable. Highly recommend.

I think they are very close to the worst mortgage company I have ever had the mispleasure of dealing with. They took my insurance money I received for a new roof and in spite of the fact thet said in writing . . If I overnighted all paper work and enclosed a prepaid overnight for them, they would overnight my money back to me. They have held my money in their account for approximately 10 days now and said they will overnight it once they cut me a check which coukd be up to 10 more days. In the mean time, my roof still leaks into my house and I can't do anything about it even though insurance has paid for it already. It is my insurance, I pay for it, I pay the taxes, it us my house. . I am responsible for upkeep and Longbridge is holding my money so they can make money on it while I set pans out under the leaks!"

Long bridge financial was not my first or second company that I contacted about a reverse mortgage however I am so grateful that I did not give up and gave them a call the person I spoke with was very precise and explained all of the questions that I had that totally lined up with what I was told in the required counseling session and the state laws, my experience with the other companies were they basically were not that clear or play word games semantics When it came time to sign all of the documents there were no hidden items that I was not informed of everything stayed consistent from beginning to end. The loan officer I had went strictly by the book, the professionalism, the courtesy and integrity was exceptional. When doing business transparency is the key for building a trusting business relationship even if the information giving will not lead that customer to do busy with your company. I feel Longbridge is a great example of transparency and integrity.

The job of this "business" is to "service" clients. That is, homeowners service their own loans. They often lose requested items. If submissions are incorrect, they don't contact the homeowner, who must then call repeatedly to check on processing. Annual requirements, if late, may lead to loan calls. They claim to call for resolutions, but I can attest they don't. I've logged every call to my home. I've sent required documents through various means, all lost. Upon calling, they first denied, then found them misfiled. Without my call, my loan would've been called in two weeks. Surprisingly, they have a 3.5 star rating. This "business" seems to set traps for loan calling. Constant follow-ups are necessary to ensure they do their job. Regulatory bodies should investigate these practices.

If I could give more praise, I would - Longbridge Financial LLC provided an ideal reverse mortgage with a low interest rate, FHA approval, and an upfront process. I always felt comfortable and in control. What I didn't expect was the compassionate understanding, thorough walk-through, and attentive service from the first email. My situation was challenging, yet the representative was upbeat, confident, and professional, understanding my setbacks and keeping me updated. I have nothing but great things to say about Longbridge. As a single mom who faced bankruptcy and job loss, I now have the security of a home. If you're curious about reverse mortgages, contact Longbridge. They are informative and patient, even if it takes multiple explanations.