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Longs Drugs
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1.2 82 Complaints
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Longs Drugs Complaints 82

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1:35 am EST
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Cashier (J-nell) was impatient, and demeaning to me while trying to explain the process of using coupons. I was confused on some things and instead of trying to help me out she kept talking down to me and was very short from the very first interaction. After so long, I kindly told her to not talk to me like I'm incompetent. She got aggressive, and her tone...

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M
12:36 pm EDT

Longs Drugs Pharmacy policy

My wife broke several bones in her hand. Upon leaving the emergency room at Hilo Medical Center, we drove to the Longs in Pahoa (about 30 minutes away) to fill her pain medication prescription. Upon our arriving there, the pharmacist said she could not honor the prescription because there was no dosage amount. The pharmacist could not call the hospital, so she said. So we made the hour round-trio drive back to Hilo to have the doctor redo the prescription. Upon returning to the pharmacy, they still would not honor the prescription because the dosage amount was hand-written by the doctor. So we had the doctor call the pharmacist and somehow the doctor arranged the pharmacist to be able to fill the prescription. The pharmacist then told us it would be two to 2 1/2 hour wait to fill the prescription. This is because they had other prescriptions ahead of us and they had a first-come-first-serve policy. When we explained that my wife was in severe pain and needed the medication quickly, they would not listen to us. I told the manager there that they needed to change their policy to accommodate people who are in great need of pain medication or other forms of medication that were not just routine medicines. He apologized but refused to change his policy. I am seriously considering contacting an attorney to get the store to change its policy. Patients receiving medication should be triaged according to medical importance. But evidently the Pahoa drugstore does not believe this is ethical or moral.

Desired outcome: Change in policy

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6:00 pm EDT
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Longs Drugs Pharmacy

Why can't pharmacy call another to see if they have the meds in stock? What happened to customer service care? At least make an attempt to call at least 1 other place, instead of us having to drive 4 different places? Or let us know we had the option of having our doctor call the pharmacy to see if you had it in stock? This was Longs Kamehameha ctr

Desired outcome: Make it easier for pts to find out if there's supply or if it can be ordered... don't brush them off. Especially if they're elderly

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7:30 pm EDT
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I'm filing a complaint on the money order, that I usually purchase at Machine at the Pearlridge Center-Longs Drugs Store. For 3-months the money order machine has been broken and out of order, every time I call the Pearlridge Longs Drugs Store and is connected to customer agent and to ask if the Money Order is up and working, I always get the same answer they need to get someone to fix the money order machine.

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J
8:18 am EDT

Longs Drugs 24 hours sign is always on. But they are always closed by 1 am.

I work nights and everytime I get off of work at 1 am I usually stop by the kahului location in maui mall to get something I need to make my late dinner. This is literally the 14 time I have come here around this time (1am -3:00am) when their open light and 24 hr sign is lit up. But the doors are closed! Either take down the 24 hr sign and quit falsely advertising or follow through with what you advertising.

Desired outcome: either take down the 24 hr sign and quit falsely advertising or follow through with what you advertising.

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10:33 pm EDT
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I Told the Lady at register #2 (ERNA) Trn#1303 cshr#0845379 strd9259, that I had $12.82 left in my card and I'm paying the rest in cash, I'm waiting for her to tell me how much more I need to pay, she tells me "the payment is already done". I get home, check my balance and now it's -$1.83. What can I do? How can this matter be resolved. I need help, can anyone help me.

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2:20 am EDT
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On 4/02/2021 at around 8:11pm at longs drugs store #09877 in lahaina Hawaii 96761. I was simply trying to send money through Money gram making a business transaction which I have been making these same transactions for over 20years at this same longs store. When trying to make this money gram transaction I was told by a longs worker by the name of Ana that...

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9:48 pm EDT
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When I could've just stayed with you when you opened up againProblem I was upset already at the three customers I'm still in line because she told me to go to the other lane then she made a comment and say I didn't see you standing in the other lane and I was standing in the other lane how much would I know she couldn't transfer to another line then I asked...

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9:17 pm EST
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I have a complaint with your Long's Drugs Store at 46-047 Kamehameha Shopping Center, Kaneohe, HI 96744. Complaint: on 14feb2021, I went shopping at above store early this morning. My wife did her usual long's shopping, while I went to look for and picked up two six packs of beer (not on sale) for my coming birthday. I got in a long line of customers and...

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M
3:00 pm EST

Longs Drugs Marketing practices

In Dec 2020 CVS has started calling my home phone already 2 or 3 times with an automated message about ordering a drug. I am not currently using CVS pharmacy and do not want these calls.

When I phoned CVS pharmacy on 70S Nashville it gave me a CVS number to opt out, and that number gave me another number which gave a message that I needed to wait for 15 minutes to speak to someone. There seems to be no easy way to opt out of this CVS practice. I am being subjected to a CVS corporate decision/practice which CVS corporate initiated but will not end.

This is unacceptable. I will be less inclined in the future to shop at CVS because of this harassment by phone. I want CVS to take responsibility to end their undesired automated phone calls.

If CVS wishes to promote their business CVS should stop subjecting me and other customers or possible customers to this abuse.
If CVS wishes to succeed CVS needs to treat customers like me with respect and end these calls.

Thank you.

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6:31 pm EST
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Your employer Ashlyn Brown who works at 555 Kilauea ave, Hilo, Hi put a TRO on me and lied to the police officers saying she made eye contact with me and I refused to leave. My cousin Rhonda Endo was there the entire time. I have a witness and also I am fighting this case in court. Dec 9 is my next appearance. Hope to from someone before then. Thank you

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7:25 pm EST
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Store No:9953.. Cashier:1513443. Register:12. Helped:Luana at Kaneohe, Windward City. Visited this store twice in one day, unfortunately assisted by Luana both times! She was extremely rude and definitely needs to be trained on customer service! No greeting nor eye contact. When I attempted to move my items, she raised her hand up in a scolding manner and...

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7:03 pm EST
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Longs Drugs Uncooperative pharmacy clerk

I called Makiki Long's today (11/16/20) to ask if they could include some NyQuill liqui-gel-caps with my pharmacy order to be picked up at the pick-up window tomorrow. The girl I spoke to said they couldn't check out regular-store items at the pharmacy. That's ridiculous. When I used to go into Long's, I could pay for all my items at the pharmacy cashier. If she couldn't leave the pharmacy area, why couldn't she ask a clerk to bring the NyQuill gel caps to the pharmacy to be picked up with my prescription? I'm trying to avoid going into the store and being exposed to possible Covid-carrying people. I think this girl is either lazy or ill-trained. Can you please make it possible to get another item or two through the pick-up window when someone is picking up a prescription.

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5:58 pm EDT
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On Tuesday, 08 Sep 2020 at 8:30 am, I walked into the Longs drugs Store # 9317 with the purpose of receiving my seasonal flu shot. As I walked in I overheard an announcement over the PA system that flu shots were available. I proceeded to the check-in counter and gave the technician my ID and FEP medical insurance card which I already knew they have on file...

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6:02 pm EDT
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The pharmacy in Kailua Kona on Palani street, is the poorest run pharmacy I've ever been to. I have stage four inoperable cancer eating up my right hip bone and socket. The pain is indescribable. I supposed to be prescribed [protected]@ 100 mg Er morphine. They will only carry 60 mg. The other Kong's in Keauhou, helps me every time, any way possible. I think this place needs cleaned up. The pharmacy techs are so incredibly rude.

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4:08 pm EDT
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I spent $49.37 on 3/24/2020 at Makiki Longs. At 4 am today I realized that I had a $10 off $40 next purchase coupon. I spoke to a manager today, who was very professional and cordial. She explained to me that I need to bring the products back to the store and then I could use the coupon. I explained to her that I was already using the products. I did show...

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12:58 pm EDT
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Longs Drugs pharmacist

Came onto Pharmacy to ask about medication cost with coupon. After 5 mins pharamist states " can you please sit down and we will run the information". Infirmed him I hadn't given her all the info to run RX as I waiting for her to write it down. He then states there are people waiting behind you. I said I understand but she hasn't written down all the info. He said please sit down. All I wanted was to see what cost would be. He was more interested in getting me to sit down when the tech was still writing down RX.

This is same pharmacy I came to thru drive thru twice and no one ever came to window to help. Wanted to know why RX went from 60.00 to 80.00

Now they are saying they never had insurance card on file which I know they did as I filled RX here in past

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1:05 pm EDT

Longs Drugs personnel

Im complaining about an employee at Longs Drugs on Kuakini St in Kailua-Kona. Her name is Kim and she's a rude, angry and condescending person. I am a paying customer and I have choices as to where I can get my prescriptions filled and if I'm ever treated rudely by her again I will move my husband and my Prescrpitions to a pharmacy that wants our business.

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3:51 am EDT

Longs Drugs makaha computer down can't use coupons or rewards

After carefully shopping using my CVS App to get all my discounts, and rewards, I get to the cash register the cashier told me that their computer is down. That was over a week ago it's still down and I don't think they have plans on fixing it soon I was told to go to longs Waianae. the corporate or main office make it a priority to get someone out to Makaha to fix it. I couldn't use my coupons or my rewards. My pharmacy items were not counted towards my new rewards. I find it's just not acceptable to tell me to go to different longs.

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5:53 pm EDT
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July 27, 2019 Alexis (Cashier #1513542) shouldn't be working on register. We was waiting for 30 mins to get our things ringed up. There were only 4 registers open and had a lot of workers on the floor. Like get plenty ppl waiting in line, is there ppl qualified to work on the registers? Why hire ppl who can't keep up with jus scanning items and collecting money? Need more better customer service please.

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Overview of Longs Drugs complaint handling

Longs Drugs reviews first appeared on Complaints Board on Oct 13, 2008. The latest review Taking way too long for prescriptions. was posted on May 16, 2024. The latest complaint customer service was resolved on Mar 25, 2011. Longs Drugs has an average consumer rating of 1 stars from 82 reviews. Longs Drugs has resolved 3 complaints.
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  1. Longs Drugs Contacts

  2. Longs Drugs phone numbers
    +1 (925) 937-1170
    +1 (925) 937-1170
    Click up if you have successfully reached Longs Drugs by calling +1 (925) 937-1170 phone number 0 0 users reported that they have successfully reached Longs Drugs by calling +1 (925) 937-1170 phone number Click down if you have unsuccessfully reached Longs Drugs by calling +1 (925) 937-1170 phone number 0 0 users reported that they have UNsuccessfully reached Longs Drugs by calling +1 (925) 937-1170 phone number
  3. Longs Drugs address
    141 North Civic Drive, Walnut Creek, California, 94596-3858, United States
  4. Longs Drugs social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Longs Drugs Category
Longs Drugs is ranked 44 among 61 companies in the Drug Store category

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