Longs Drugs
Reviews and Complaints

My wife broke several bones in her hand. Upon leaving the emergency room at Hilo Medical Center, we drove to the Longs in Pahoa (about 30 minutes away) to fill her pain medication prescription. Upon our arriving there, the pharmacist said she could not honor the prescription because there was no dosage amount. The pharmacist could not call the hospital, so she said. So we made the hour round-trio drive back to Hilo to have the doctor redo the prescription. Upon returning to the pharmacy, they still would not honor the prescription because the dosage amount was hand-written by the doctor. So we had the doctor call the pharmacist and somehow the doctor arranged the pharmacist to be able to fill the prescription. The pharmacist then told us it would be two to 2 1/2 hour wait to fill the prescription. This is because they had other prescriptions ahead of us and they had a first-come-first-serve policy. When we explained that my wife was in severe pain and needed the medication quickly, they would not listen to us. I told the manager there that they needed to change their policy to accommodate people who are in great need of pain medication or other forms of medication that were not just routine medicines. He apologized but refused to change his policy. I am seriously considering contacting an attorney to get the store to change its policy. Patients receiving medication should be triaged according to medical importance. But evidently the Pahoa drugstore does not believe this is ethical or moral.

Why can't pharmacy call another to see if they have the meds in stock? What happened to customer service care? At least make an attempt to call at least 1 other place, instead of us having to drive 4 different places? Or let us know we had the option of having our doctor call the pharmacy to see if you had it in stock? This was Longs Kamehameha ctr

I work nights and everytime I get off of work at 1 am I usually stop by the kahului location in maui mall to get something I need to make my late dinner. This is literally the 14 time I have come here around this time (1am -3:00am) when their open light and 24 hr sign is lit up. But the doors are closed! Either take down the 24 hr sign and quit falsely advertising or follow through with what you advertising.

In Dec 2020 CVS has started calling my home phone already 2 or 3 times with an automated message about ordering a drug. I am not currently using CVS pharmacy and do not want these calls.

When I phoned CVS pharmacy on 70S Nashville it gave me a CVS number to opt out, and that number gave me another number which gave a message that I needed to wait for 15 minutes to speak to someone. There seems to be no easy way to opt out of this CVS practice. I am being subjected to a CVS corporate decision/practice which CVS corporate initiated but will not end.

This is unacceptable. I will be less inclined in the future to shop at CVS because of this harassment by phone. I want CVS to take responsibility to end their undesired automated phone calls.

If CVS wishes to promote their business CVS should stop subjecting me and other customers or possible customers to this abuse.
If CVS wishes to succeed CVS needs to treat customers like me with respect and end these calls.

Thank you.

I called Makiki Long's today (11/16/20) to ask if they could include some NyQuill liqui-gel-caps with my pharmacy order to be picked up at the pick-up window tomorrow. The girl I spoke to said they couldn't check out regular-store items at the pharmacy. That's ridiculous. When I used to go into Long's, I could pay for all my items at the pharmacy cashier. If she couldn't leave the pharmacy area, why couldn't she ask a clerk to bring the NyQuill gel caps to the pharmacy to be picked up with my prescription? I'm trying to avoid going into the store and being exposed to possible Covid-carrying people. I think this girl is either lazy or ill-trained. Can you please make it possible to get another item or two through the pick-up window when someone is picking up a prescription.

Came onto Pharmacy to ask about medication cost with coupon. After 5 mins pharamist states " can you please sit down and we will run the information". Infirmed him I hadn't given her all the info to run RX as I waiting for her to write it down. He then states there are people waiting behind you. I said I understand but she hasn't written down all the info. He said please sit down. All I wanted was to see what cost would be. He was more interested in getting me to sit down when the tech was still writing down RX.

This is same pharmacy I came to thru drive thru twice and no one ever came to window to help. Wanted to know why RX went from 60.00 to 80.00

Now they are saying they never had insurance card on file which I know they did as I filled RX here in past

Im complaining about an employee at Longs Drugs on Kuakini St in Kailua-Kona. Her name is Kim and she's a rude, angry and condescending person. I am a paying customer and I have choices as to where I can get my prescriptions filled and if I'm ever treated rudely by her again I will move my husband and my Prescrpitions to a pharmacy that wants our business.

After carefully shopping using my CVS App to get all my discounts, and rewards, I get to the cash register the cashier told me that their computer is down. That was over a week ago it's still down and I don't think they have plans on fixing it soon I was told to go to longs Waianae. the corporate or main office make it a priority to get someone out to Makaha to fix it. I couldn't use my coupons or my rewards. My pharmacy items were not counted towards my new rewards. I find it's just not acceptable to tell me to go to different longs.