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We drove to town to pick up my husbands meds before we went to the ER because he was already in pain. We let them know the situation. They said the prescription got kicked back for a PA (which has never happened before with the same prescription). We called our Dr who then called the pharmacy and waited on hold for 15-20 minutes before they were hung up on. We waited an hour and 20 min and went back in and they claimed our Dr hadn’t called. They weren’t answering the phone!
They were then super rude to us, even though my husband was doubled over in pain. So we left to go to the ER. We called our health plan and we’re told that there shouldn’t have been a PA in the first place. So they tried to call the pharmacy to no avail.
This is the second nightmare experience I’ve had at this pharmacy. I think management needs to address these issues. We drive over an hour from home to fill prescriptions and really don’t deserve to be treated so poorly. It’s a real shame. Every other one of your pharmacies are kind and accommodating. This store is an embarrassment to your company.
Desired outcome: New staff and training. Reprimand and compensation for gas and time.
Longs in Kona has been out of my medication on my refill date in April, May and again on June1st. I’ve attempted to speak with the pharmacist and was told “that’s just how it works, sometimes we run out”. Even my doctor couldn’t believe this statement. The pharmacist just smiles, is very condescending and does absolutely nothing to try to help. That’s just how it works at Long! You may get your medication on time but probably not!