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Daniela Censale
33 Westroyal Rd.
Etobicoke, Ontario
M9P 2C4
Canada
daniela.[protected]@tcdsb.org
November 11, 2023
To Whom This May Concern:
I am LIVID and disappointed about the experience had the LONGS DRUGS at 2155 Kalakaua Avenue on the evening of November 3, 2023. This complaint is in regards to TRN:9146 CSHR#1291990 STR#10621. If you would like to see a copy of the receipt, I have it.
My son visited the Kapiolani Medical Centre for croup and vomiting a few days prior. We were told to fill the prescription here. The experience we had here with 2 of your employees, one being the pharmacist is appalling. We went in to fill the prescription, and when picking up the prescription, the employee cashing me out said that I am only to give my son 1 tablet maximum a day, and every 3 hours. I asked her if she was the pharmacist, and she said no. I therefore do not understand why a cashier who cashes out prescriptions is giving information about medication. I asked to speak with the pharmacist. The pharmacist came over, and I explained the situation that we had visited the hospital, and that my son was continuing to vomit, and that we were told to fill the prescription if he continued to vomit. She looked at me like I was an alien. I also asked her to clarify the information that the cashier had just told me. She had no idea what she was doing. She started arguing with the cashier, who said she was “just reading the notes.” The pharmacist told me that he could take half a tablet every 8 hours. Which also didn’t make sense. I told her what she was saying was contradictory to the notes that I had in front of me from the hospital. She asked me his weight, and went back to calculate. THIS was unbelievable. My husband and I were in shock. Finally, I told her that she was behaving very unprofessional, and that she should know the answer to these questions, and why are your cashiers telling patients information about medication. Finally, she said that she was “:confused.” If you are confused, you should not have people’s lives and medications in your hands. This pharmacist should be reprimanded for her behaviour. We were so scared, that we took the medication and left, and never gave it to our son, from all the conflicting information given.
Based on the uncertainty of the information given, and the fact that we were in a country thousands of miles from home, we did not administer this medication as we were scared. Consumers have various rights, and when these rights are violated, the Ministry of Government and Consumer Services and the Better Business Bureau of Waikiki takes it very seriously. I trust that you will govern yourself accordingly by investigating of this matter and respond back in writing in a timely manner. At this point, I am requesting a full refund back for this prescription, where the information given from the pharmacist was unreliable at best.
Sincerely,
Daniela Censale
