LoseTheBackPain
Reviews and Complaints

I ordered one bottle free as advertised and just pay shipping of $4.95. They keep billing me and sending addditional bottles. I did not agree to this. I only wanted to try it to see if it helped my back pain. I can't get ahold of anyone to talk to cancel the additional bottles or get a RMA to send back the additional bottles. I am angry about the false advertisement of this product and that I was scammed. It also was taking money out of a different account that I have, that I never gave them the number of that account! It has cost me other fees! I want all shipments of new bottles stopped and all money refunded immediately! I will report this to the Better Business Bureau if not immediately rectified and I will file charges with the Better Business Bureau.

Jennifer Dickerson
[protected]

I have tried to cancel my subscription as I can't no longer afford it yet I have been charged twice for product I have not received. I need a refund of two payments of $NZ74.25 total $148.50.

I have emailed multiply times and attempted calling from my nz number which has also cost me.

I do not believe the product I received once only has worked for me.

I want contact made ASAP.

Email [protected]@yahoo.co.uk or phone [protected]

Thanks

Angela Smither

I ordered a bottle of your Heal N Soothe online early in the New Year 2019. When I received the bottle, I realised that some of the ingredients would be harmful to my health condition. I resealed and returned the package to your address, with a note which asked you NOT to send any more. Alas, when I looked at my February bank statement, you have billed me over $70AUD for products which I did not ask for. At no stage did I sign up for a monthly ongoing product and charges. The advertisement gave me to understand that it was a FREE product to try, with NO ongoing charges or unwanted product.
Please refund my account immediately! This is fraud!
Alex Pederick
Australia

I have been trying to contact you since yeaterday. 59.90 $ was taken from my credit card without my approval and to add it more with no product placement order!
How is this possible?
My name is Defne Gerek, with email address:
[protected]@hotmail.com

Tel no: [protected]

I have never experienced this kind of trust issue with online purchases and i am considering it to be a FRAUD case.

Please i ask you repeatedly to refund me my money.

Thank you

I signed up for the free trial plus one tub of the above capsules. I did NOT expect you to keep sending them at the ridiculous price of 39.49 GBP and then have to pay 11.04 GBP customs fees on top. That is just crazy money. Please DO NOT send any more or I will be forced to report your activity to Barclays Bank fraud dept.
I hope you will deal with this matter ASAP.
Dany Drury

On march this year I made the mistake of ordering a ONCE only supply of the above mentioned product which arrived promptly!Unfortunatly I received further deliveries which I had not ordeted!After sending an email to put things right nothing happened and I was under the impression that all was well!Alas this assumption was wrong!
Today I got yet another unwanted delivery!
If this is not resolved promtly I shall be forced to take legal actions

The charge my card for something I never ordered. I even never got that book.
Hope I will have a refund as soon as possible.
Here as an attachment is a screenshot of that payment. It says it is free copy-just pay shipping and then I am charged also for the product. total 68 dollars they charged my card. I only agreed of having the free rub on relief sent and agreed to pay the shippment of that and I got that. I never agreed of ordering anything else. This Book they are charging me for. I never ordered that.

Regards, Agusta

I have emailed each time requesting they cease sending Heal N Sooth, but so far after three emails no success.The first contact was
for a sample bottle only which was to cost postage only. But without any correspondence by myself or the Healthy Back Institute another bottle arrived in the mail.I immediately emailed to say this was not requested but so far after all the emails I still am seeing something on my Master Card that was not requested.

My complaint has t do with his order that was not initiated with my authorizing any shipment for this product. Your information indicates that I can return this product however since I did not place any order, you should send me a return UPS or USPS return paid by you. The form said I requested this product on 4/25/18 at 10:30 AM. On 3/27/18 you sent me a fee sample, only paying $9.95 probably for shipping however your company presumed to send me added product, without my authorization therefore I have authorized my bank to not pay this charge.
I also request not to send any added product or products unless I submit a written order.

I need to cancel the auto ship I apparently am on as of this date. I do not have a client number but I do have a shipment ID: P10550447. My name is Joye Christen, address is 3801 Eastview Drive, Yakima, WA 98902. I did not receive any help for my back pain and realize by problem curvature of the spine is years old (I am 86 years old. Kindly cancel today and I would appreciate a response to this to show the cancellation has been done.
Thank you,
Joye Christen

Ordered this in January and after taking for a couple of days developed terrible itching so stopped taking. Went on line to see if others had issues and appears to be a scam to which I'm embarrassed. Called immediately and cancelled "everything"!
This is where the scam starts. I said I wanted EVERYTHING cancelled, newsletter, heal & soothe, everything & was told it was. There would be no more taken from my acct.
Noticed today they debited my acct another $14.95, which they've been doing since January. Yes, $14.95 for paper not even product.
Customer service was as rude as expected when I asked for a refund for things cancelled. Said it was "my fault" as I only cancelled the product not the newsletter. Told her she was mistaken as I was very clear about the word everything.
Seemingly trying to intimidate, doesn't work with me, said all calls are recorded and she could pull it up. Said go right ahead as I know exactly what was said.
This is a big scam just to get your CC # to debit every month. Called my bank and the only way to stop these is to change your card.

I ordered this product and for six months would get another supply which was not doing me any good and I cancelled. I phoned and cancelled and sent back two bottles back because it has a 90 day Money Back guarantee. I sent the two bottles back insured as they suggest to find that they only honor the 90 days from the original order date and they have $100.00 worth of product that I sent back and will not give me any money. I spoke to the Postmaster in the area of McHenry, IL and he says he gets pallets of packages on a daily basis going back to them. The fine print does not say from the "start of the order" and the girl on customer service Ebony said they don't change the policy for anybody. This is deceptive business practice and misleading.

I noticed a withdrawal of $19-96 having been made by "The Healthy
Back Institute" and since I had absolutely no idea what this was for, I sent them an email on their website and ask what this withdrawal they made was for. This was the beginning of February 2018, I received no reply to my question, which I thought was 1) very strange and 2) very rude for a business. Then I checked a bit further and noticed this had been done every month as far as I could tell (I can only check my account online for 3 months down the line) for the last 3-4 months November 20, 2017, $28-84 (?), December 18, 2017, $19-76, January 29, 2018, $18-99, February 20, 2018, $19-96 and I am 99.9999 % sure, the same happened in a previous order. I was trying to check when I placed this order at "The Healthy Back Institute" and log into my account, and the strangest thing happened: Each time I tried to log in, this message came up telling me I had either the wrong email or password. When I knew both were correct. I think, someone is trying to keep me out of my account, because I had told them I was not going to talk to them anymore, there was no point in that, I was going to file a complaint about them and their very bad business practices with their BBB. And this seems to be why I am 'locked out' of my account with them. This is really childish and again it shows what kind of business practices they employ, shady to say the least, if not illegal. To withdraw money from my account without my knowledge or permission is nothing short of theft, telling me I had opted into this digital newsletter is nothing but a cheap lie, because I would certainly know about that. The proof which was brought up, was an advertisement I had never seen before, but they said this was the one, where I committed myself to buying this (stupid) digital Newsletter of theirs, which I have never even received. Does that tell you something? In my opinion, they are running a 'scam business"trying a get money from unsuspecting customers in ways. which can only be called are almost and sometimes are actual theft, but since they are very devious, it is hard to prove in this case it is not, they come up with a different excuse each time you ask them. I want a refund and was told digital product are not refundable. I said. but I have never received the newsletter, I should get my money reimbursed then, right?>No reply, no answer. All in all"The Healthy Back Institute"has illegally taken $87-55 out of my bank account without my knowledge or my permission and I want it back!. I am quite sure, I am not the only 'customer they have done this to and won't be the last one either! This business should be shut down by the US Government or the local government, they practice nothing but a fraudulent Business and need to be stopped! All they did was deny, what I told them, they had done absolutely nothing wrong, I was the one, who was accusing them of wrongdoing when they had done a nothing wrong. but when I asked them to prove anything, the only thing they could bring up was this advert, which was just ridiculous. They could not bring any real proof, I had committed myself and opted into receiving this digital newsletter, then the excuse was,"because it was done automatically ' and on and on it went... until I got sick and tired of the garbage I was given (And told whoever I was talking to because that is all it really was, a load of lies and nothing else.) I said I would be filing a complaint with their local BBB about their shoddy and bad business practices and that I would no longer talk to them there was no point in talking anymore, no point at all. That was the last time I emailed "The Healthy Back Institute". on March 13 and it was sent at 15:16MST. I did get a reply back to please check their instruction of previous emails again and that Mike T. (Customer Loyalty Team) understood my frustration etc,, he also mentions, that "they have been in the industry for over 12 years and are doing their best to uphold sound and ethical business practices"> (I will not even comment on this at all.) It seems mighty strange to me, that I could not even log into my own account with them, that is s certainly a mystery, if you ask me. It worked before, no problem! I wanted to go to my purchase history, so I could check, view, download and/or print the invoice. I am sure, there was another set of those charges for that newsletter I did not even commit to and but paid for, unbeknown to me. That's daylight robbery!
To recap: the money ($ 87-55) was taken out of my bank account by the healthy back institute without authorization from me and I want it returned forthwith without any more silly arguments or wasting my time. They should have never done this and they know it, just admit it and redeem yourselves somewhat!
I do not think, I will purchase from this company again, I have learned my lesson, they are not to be trusted, their Business practices leave a lot to be desired and are certainly not in the normal range.
Obviously, others have complained about this company, but it is painfully obvious, that it all fell on deaf ears, the company did not learn from their mistakes at all. If anything, the mistakes got worse and more brazen!

That is about all I can think of, for now.

The Healthy Back Institute is a complete scam. They just keep billing your credit card for so-called products even after you have called, cancelled your account and requested a refund. I almost feel sorry for their customer service representatives. If and when you actually talk to one of them, they have had so many complaints that they have become rude and fail to listen. In addition they fail to refund your money. Since Nov 26, 2017 they have billed me for multiple payments totalling $195.69. Even after I called them, cancelled all product and requested a refund, they continued to bill me. I got a refund of $53.45...not what I was charged, then they billed me two more payments of 49.95 and $14.95. I received another bottle of their dumb product yesterday. Called today to once again try to cancel charges and product from this company. Getting through to someone is a complete nightmare, then they don't listen, make countless excuses, and claim you never called before to cancel, which is a complete lie. Whatever you do, do NOT ORDER anything from the Healthy Back Institute. It is a complete SCAM! Their so-called customer service people are rude, but I guess if I got nothing but angry complaints from customers all day, I would hate my job and be rude too.

My physician says not to take it due to the fact that it has too muc h blood thinning properties..my pharmacist says the same. I have C= z factors in my blood which makes my blood so thin that in an operation they have to electronically coagulate my blood. It has become very dangerous for me but I did like using the herb, it made me feel better for a couple of months but now I don't feel so right, don, t know why but I need to back off of this for now. Will you please discontinue sending me this for now? Thanks

I have not received my purchase
Order ID: 2157856 on [protected]:44:44

Qty Item Price Paid Today
1 Heal-n-Soothe - Free Trial
This item was purchased as a free trial of a recurring subscription. You will be billed $49.95 after the trial ends in 30 days, then every 30 days afterwards. You may cancel your subscription at any time.
$49.95 $0.00
Please cancel the purchase for the 31st of December and any more.
I want to receive the first package.